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- 09-25-2003, 12:37 PM #16xyzzyGuest
Re: 300 F&C = $30
Phill. wrote:
> In article <[email protected]>,
> [email protected] (Brandt ) wrote:
>
>
>>They have to give you a badge number too. If not just say that they
>>refused to give that to you. If you give them the approx time the
>>conversation started, that usually helps too.
>
>
> But one never knows which call center a call was connected to so saying
> "John" refused to escalate does zero good what so ever. Too bad you're
> not in the real world, its the minority of times an employee gives me
> anything more than first name.
The key is to ask at the beginning of the call, before they know you are
pissed off. STart off withsomething friendly like "this is Joe Blow, to
whom am I speaking please?"
› See More: 300 F&C = $30
- 09-25-2003, 12:53 PM #17Phill.Guest
Re: 300 F&C = $30
In article <[email protected]>, xyzzy <[email protected]>
wrote:
> Phill. wrote:
>
> > In article <[email protected]>,
> > [email protected] (Brandt ) wrote:
> >
> >
> >>They have to give you a badge number too. If not just say that they
> >>refused to give that to you. If you give them the approx time the
> >>conversation started, that usually helps too.
> >
> >
> > But one never knows which call center a call was connected to so saying
> > "John" refused to escalate does zero good what so ever. Too bad you're
> > not in the real world, its the minority of times an employee gives me
> > anything more than first name.
>
> The key is to ask at the beginning of the call, before they know you are
> pissed off. STart off withsomething friendly like "this is Joe Blow, to
> whom am I speaking please?"
That is EXACTLY what I do, and all to often the reponse is "John".
And if I then say "How may I uniquely identify you?" The response is:
"John".
- 09-25-2003, 12:58 PM #18JustinGuest
Re: 300 F&C = $30
"Phill." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>, xyzzy <[email protected]>
> wrote:
>
> > Phill. wrote:
> >
> > > In article <[email protected]>,
> > > [email protected] (Brandt ) wrote:
> > >
> > >
> > >>They have to give you a badge number too. If not just say that they
> > >>refused to give that to you. If you give them the approx time the
> > >>conversation started, that usually helps too.
> > >
> > >
> > > But one never knows which call center a call was connected to so
saying
> > > "John" refused to escalate does zero good what so ever. Too bad you're
> > > not in the real world, its the minority of times an employee gives me
> > > anything more than first name.
> >
> > The key is to ask at the beginning of the call, before they know you are
> > pissed off. STart off withsomething friendly like "this is Joe Blow, to
> > whom am I speaking please?"
>
> That is EXACTLY what I do, and all to often the reponse is "John".
> And if I then say "How may I uniquely identify you?" The response is:
> "John".
Yeah, I could never get anything more than a name. Not that it matters,
their notes are God, and if you have been told something by someone else,
they really don't care unless it's in The Notes.
- 09-25-2003, 08:08 PM #19Whoishere9160779Guest
Re: 300 F&C = $30
>
>>>They have to give you a badge number too. If not just say that they
>>>refused to give that to you. If you give them the approx time the
>>>conversation started, that usually helps too.
They don't give badge numbers - they can give you their log in ID, their first
name and the Code for the Call Center they work in.
- 09-26-2003, 04:24 AM #20Phill.Guest
Re: 300 F&C = $30
In article <[email protected]>,
[email protected] (Whoishere9160779) wrote:
> >
> >>>They have to give you a badge number too. If not just say that they
> >>>refused to give that to you. If you give them the approx time the
> >>>conversation started, that usually helps too.
>
> They don't give badge numbers - they can give you their log in ID, their first
> name and the Code for the Call Center they work in.
Would be wonderful if they actually did that.
- 09-26-2003, 06:11 AM #213G GeekGuest
Re: 300 F&C = $30
Technically, they should note your account, and then with a first name,
the next person you speak with should be able to figure it out.
"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Brandt ) wrote:
>
> > They have to give you a badge number too. If not just say that they
> > refused to give that to you. If you give them the approx time the
> > conversation started, that usually helps too.
>
> But one never knows which call center a call was connected to so saying
> "John" refused to escalate does zero good what so ever. Too bad you're
> not in the real world, its the minority of times an employee gives me
> anything more than first name.
[posted via phonescoop.com]
- 09-26-2003, 06:27 AM #22Phill.Guest
Re: 300 F&C = $30
In article <[email protected]>,
[email protected] (3G Geek) wrote:
> Technically, they should note your account, and then with a first name,
> the next person you speak with should be able to figure it out.
"Should" and there is the problem.
- 09-26-2003, 10:15 AM #23Whoishere9160779Guest
Re: 300 F&C = $30
>Technically, they should note your account, and then with a first name,
>> the next person you speak with should be able to figure it out.
If they do anything at all to your account, check balance etc. the notes are
autonoted and the login ID is there in the notes and can't be erased - the next
time you call - person taking the call can see that log in.
- 09-26-2003, 10:24 AM #24JustinGuest
Re: 300 F&C = $30
"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >Technically, they should note your account, and then with a first name,
> >> the next person you speak with should be able to figure it out.
>
> If they do anything at all to your account, check balance etc. the notes
are
> autonoted and the login ID is there in the notes and can't be erased - the
next
> time you call - person taking the call can see that log in.
Unless they tell you something just to get you off the phone. Like that
they'll waive the fee, yet when you call back the next day, there's no note.
- 09-26-2003, 10:36 AM #25Whoishere9160779Guest
Re: 300 F&C = $30
>Unless they tell you something just to get you off the phone. Like that
>they'll waive the fee, yet when you call back the next day, there's no note.
That is true - if they do nothing but open your account there is no autonote -
but if they do anything at all - i.e. even checking your minutes or balance,
the autonote will be added.
- 09-26-2003, 10:49 AM #26JustinGuest
Re: 300 F&C = $30
"Whoishere9160779" <[email protected]> wrote in message
news:[email protected]...
> >Unless they tell you something just to get you off the phone. Like that
> >they'll waive the fee, yet when you call back the next day, there's no
note.
>
> That is true - if they do nothing but open your account there is no
autonote -
> but if they do anything at all - i.e. even checking your minutes or
balance,
> the autonote will be added.
I noticed they keep fairly good records when they want to.
- 09-26-2003, 12:19 PM #27Phill.Guest
Re: 300 F&C = $30
In article <[email protected]>,
[email protected] (Whoishere9160779) wrote:
> >Unless they tell you something just to get you off the phone. Like that
> >they'll waive the fee, yet when you call back the next day, there's no note.
>
> That is true - if they do nothing but open your account there is no autonote -
> but if they do anything at all - i.e. even checking your minutes or balance,
> the autonote will be added.
So the first thing one should do then is ask for their balance? Then a
note will be created??
- 09-26-2003, 12:40 PM #28Whoishere9160779Guest
Re: 300 F&C = $30
>So the first thing one should do then is ask for their balance? Then a
>note will be created??
This is one way to be 100% sure account is auto-noted with Log in ID, date of
call and I think time (not sure of that). There are other questions but
asking for minutes used or balance is probably the easiest. Once the account
is autonoted those notes cannot be erased (unless there is a system outage when
you are on call). If you have called and were promised something that CS
didn't put in notes - the autonote will be there and you can prove you did call
- giving you a plus in talking with supervisor etc.
- 09-27-2003, 03:32 AM #29Phill.Guest
Re: 300 F&C = $30
In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.côm> wrote:
> In article <[email protected]>, [email protected]
> says...
> > Technically, they should note your account, and then with a first name,
> > the next person you speak with should be able to figure it out.
> >
>
> By policy, at least, we are *required* to provide our company ID, which
> includes both our unique identifier, and a code for the call center for
> which we work.
It would be NICE if that policy was observed.
- 09-27-2003, 11:42 AM #30O/SirisGuest
Re: 300 F&C = $30
In article <[email protected]>,=20
[email protected] says...
> In article <[email protected]>,
> O/Siris <robjvargas@spr=EEntpcs.c=F4m> wrote:
>=20
> > In article <[email protected]>, [email protected]=20
> > says...
> > > Technically, they should note your account, and then with a first nam=
e,
> > > the next person you speak with should be able to figure it out.
> > >=20
> >=20
> > By policy, at least, we are *required* to provide our company ID, which=
=20
> > includes both our unique identifier, and a code for the call center for=
=20
> > which we work.
>=20
> It would be NICE if that policy was observed.
>=20
It is. With 1200 people taking calls just in my call center alone,=20
obviously some people think they can get away with not doing it. We'd=20
have to hire just as many to look over them in order to stop it 100%.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
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