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  1. #1
    Karen
    Guest
    I am a Verizon user looking at Sprint as a possible alternative, mainly
    because of Sprint having a better phone selection. I have heard many horror
    stories about Sprint PCS service - is it really that bad? I am in the
    Upstate NY area, but I travel all over the country. What is the real story
    here?





    See More: Sprint PCS Service




  2. #2
    Justin Green
    Guest

    Re: Sprint PCS Service


    "Karen" <[email protected]> wrote in message
    news:[email protected]
    > I am a Verizon user looking at Sprint as a possible alternative, mainly
    > because of Sprint having a better phone selection. I have heard many

    horror
    > stories about Sprint PCS service - is it really that bad? I am in the
    > Upstate NY area, but I travel all over the country. What is the real

    story
    > here?


    Decent network if you stay closely within their network, lousy customer
    service, rude employees.





  3. #3
    Atif I. Chaudhry
    Guest

    Re: Sprint PCS Service

    Where in upstate New York?

    I have relatives in Rochester who have sprint and haven't had problems
    with coverage. I've driven around Rochester and Albany and Syracuse and
    haven't had problems in terms of coverage. However if you go at all off
    the beaten path, so to speak, there will be no coverage, where as
    Verizon often does have analog coverage (but not digital).

    As far as customer service, Sprint is TERRIBLE. Don't trust them unless
    it is in writting, read everything, ask lots of questions, and look over
    each bill carefully. When I moved I was getting charged taxes for my
    old state and the new state. It took MONTHS to fix this and get
    credited. I only got credit when I threatened to leave.

    Also, do not sign up for more than a year, so that you can either leave
    after a year or renegotiate for a better deal.


    In article <[email protected]>,
    [email protected] says...
    > I am a Verizon user looking at Sprint as a possible alternative, mainly
    > because of Sprint having a better phone selection. I have heard many horror
    > stories about Sprint PCS service - is it really that bad? I am in the
    > Upstate NY area, but I travel all over the country. What is the real story
    > here?
    >
    >
    >




  4. #4
    Lawrence Glasser
    Guest

    Re: Sprint PCS Service

    Karen wrote:
    >
    > I am a Verizon user looking at Sprint as a possible alternative, mainly
    > because of Sprint having a better phone selection. I have heard many horror
    > stories about Sprint PCS service - is it really that bad? I am in the
    > Upstate NY area, but I travel all over the country. What is the real story
    > here?


    If alot of your calling will be done locally, it's easy to check
    coverage.
    Sprint's got a 14-day return policy. Get yourself a phone and travel as
    much
    as possible, checking for "drop-out" areas. If it does well, that's one
    potential problem eliminated.

    Coverage while traveling is, unfortunately, a crap shoot.

    I also travel quite frequently, and have found that I'll get good
    coverage
    in one spot, while just a few blocks away, it's virtually non-existent.

    I think you'll find this problem with most carriers.

    You might contact people, in the places you travel to, to find out what
    carriers they use.

    Larry



  5. #5
    Chris Russell
    Guest

    Re: Sprint PCS Service

    Typical trolling response. I've never had a rude employee since 1998 and
    they always solved the problem that I had.

    --
    Chris

    Please respond on Usenet or Phonescoop.com


    "Justin Green" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Karen" <[email protected]> wrote in message
    > news:[email protected]
    > > I am a Verizon user looking at Sprint as a possible alternative, mainly
    > > because of Sprint having a better phone selection. I have heard many

    > horror
    > > stories about Sprint PCS service - is it really that bad? I am in the
    > > Upstate NY area, but I travel all over the country. What is the real

    > story
    > > here?

    >
    > Decent network if you stay closely within their network, lousy customer
    > service, rude employees.
    >
    >


    [posted via phonescoop.com]



  6. #6
    Justin Green
    Guest

    Re: Sprint PCS Service


    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]
    > Typical trolling response. I've never had a rude employee since 1998 and
    > they always solved the problem that I had.
    >
    > --
    > Chris
    >
    > Please respond on Usenet or Phonescoop.com



    Well, the only two decent ones I met were:

    1) They guy in the Sprint store in Plano that finally admitted the truth
    about the coverage in Little Elm after Sprint denied having a network
    problem in Little Elm over and over, AND

    2) They guy who finally made the decision to waive the EFT fee after I wrote
    letters to the BBB and attorney generals.

    Not a trolling response. It's best if they hear the truth.





  7. #7
    vzwguy
    Guest

    Re: Sprint PCS Service

    Heck i coulda told you what to tell Customer service to fix the tax
    problem.. that is easy.

    "Atif I. Chaudhry" <[email protected]> wrote in message
    news:[email protected]
    > Where in upstate New York?
    >
    > I have relatives in Rochester who have sprint and haven't had problems
    > with coverage. I've driven around Rochester and Albany and Syracuse and
    > haven't had problems in terms of coverage. However if you go at all off
    > the beaten path, so to speak, there will be no coverage, where as
    > Verizon often does have analog coverage (but not digital).
    >
    > As far as customer service, Sprint is TERRIBLE. Don't trust them unless
    > it is in writting, read everything, ask lots of questions, and look over
    > each bill carefully. When I moved I was getting charged taxes for my
    > old state and the new state. It took MONTHS to fix this and get
    > credited. I only got credit when I threatened to leave.
    >
    > Also, do not sign up for more than a year, so that you can either leave
    > after a year or renegotiate for a better deal.
    >
    >
    > In article <[email protected]>,
    > [email protected] says...
    > > I am a Verizon user looking at Sprint as a possible alternative, mainly
    > > because of Sprint having a better phone selection. I have heard many

    horror
    > > stories about Sprint PCS service - is it really that bad? I am in the
    > > Upstate NY area, but I travel all over the country. What is the real

    story
    > > here?
    > >
    > >
    > >






  8. #8
    Steve
    Guest

    Re: Sprint PCS Service

    Move to Chicago... the rude employees are plentiful. The SprintPCS service
    center on Devon is horrible and the downtown Loop location on Lasalle is
    even worse. The Evanston, Illinois store is much better and always
    pleasant.

    Phone support has gotten much better.

    The network is Chicago is much improved from last year. I agree, if you are
    traveling on the network things should be fine.

    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]
    > Typical trolling response. I've never had a rude employee since 1998 and
    > they always solved the problem that I had.
    >
    > --
    > Chris
    >
    > Please respond on Usenet or Phonescoop.com
    >
    >
    > "Justin Green" <[email protected]> wrote in article
    > <[email protected]>:
    > >
    > > "Karen" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I am a Verizon user looking at Sprint as a possible alternative,

    mainly
    > > > because of Sprint having a better phone selection. I have heard many

    > > horror
    > > > stories about Sprint PCS service - is it really that bad? I am in the
    > > > Upstate NY area, but I travel all over the country. What is the real

    > > story
    > > > here?

    > >
    > > Decent network if you stay closely within their network, lousy customer
    > > service, rude employees.
    > >
    > >

    >
    > [posted via phonescoop.com]






  9. #9
    tom ronson
    Guest

    Re: Sprint PCS Service

    typical perpetuation of the flame wars --- Bevis. Why not answer the OP's
    question and move long, 'cause the best you've done is make SPCS a coin toss
    to them.

    --tr

    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]
    > Typical trolling response. I've never had a rude employee since 1998 and
    > they always solved the problem that I had.
    >
    > --
    > Chris
    >
    > Please respond on Usenet or Phonescoop.com
    >
    >
    > "Justin Green" <[email protected]> wrote in article
    > <[email protected]>:
    > >
    > > "Karen" <[email protected]> wrote in message
    > > news:[email protected]
    > > > I am a Verizon user looking at Sprint as a possible alternative,

    mainly
    > > > because of Sprint having a better phone selection. I have heard many

    > > horror
    > > > stories about Sprint PCS service - is it really that bad? I am in the
    > > > Upstate NY area, but I travel all over the country. What is the real

    > > story
    > > > here?

    > >
    > > Decent network if you stay closely within their network, lousy customer
    > > service, rude employees.
    > >
    > >

    >
    > [posted via phonescoop.com]






  10. #10
    Justme
    Guest

    Re: Sprint PCS Service

    I've been with Sprint since they hit this area, about 4 yrs ago and I
    have never had a rude employee. I've always dealt with the *2
    customer service as we didn't have an actual Sprint store until about
    1 yr ago...yep small town Arizona.

    I'm not sure who is who in the newsgroup but I'm thankful for the
    information I have received and to Rob for the info on how to get into
    my old N400 to reset it.

    Have a good one and sorry for any typo/nonsense, i'm on serious meds
    for stress.

    Good evening

    Heidi



  11. #11
    Phill.
    Guest

    Re: Sprint PCS Service

    In article <[email protected]>,
    "Karen" <[email protected]> wrote:

    > I am a Verizon user looking at Sprint as a possible alternative, mainly
    > because of Sprint having a better phone selection. I have heard many horror
    > stories about Sprint PCS service - is it really that bad? I am in the
    > Upstate NY area, but I travel all over the country. What is the real story
    > here?




    The real story is you should always consider first and foremost COVERAGE.

    Start with Sprint's maps, then find Sprint customers in the area you
    live, work and travel, and find out their experiences. Every ecll
    carrier's maps are optimistic, drawn up my marketing departments, which
    ignore dead spots and holes in coverage.

    The best phone with the best service with the best rate plan is WORTHLESS
    if the cell phone is showing ==NO SERVICE AVAILABLE== and the phone
    won't make a call.

    National generalizations about Sprint's coverage don't mean a thing. Its
    your unique set of locations that counts.



  12. #12
    Phill.
    Guest

    Re: Sprint PCS Service

    In article <[email protected]>,
    "vzwguy" <[email protected]> wrote:

    > Heck i coulda told you what to tell Customer service to fix the tax
    > problem.. that is easy.


    why keep it a secret now?



  13. #13
    TechGeek
    Guest

    Re: Sprint PCS Service


    Karen wrote:
    > *I am a Verizon user looking at Sprint as a possible alternative,
    > mainly
    > because of Sprint having a better phone selection. I have heard many
    > horror
    > stories about Sprint PCS service - is it really that bad? I am in
    > the
    > Upstate NY area, but I travel all over the country. What is the real
    > story
    > here? *


    What part of upstate NY? I know a lot of people up there...

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  14. #14
    Phill.
    Guest

    Re: Sprint PCS Service

    Customer Service in most cases might not be a reason to not go with
    Sprint. It often becomes a reason not to stay with Sprint.


    All cellular companies seem to be cutting corners on Customer Service.
    Sprint does rate lowest in the most recent JD Power study. Once you're
    set up and going, many folks have no need to contact customer service.

    Sprint tends to charge less for its national plans than other carriers
    which can be a consideration if you travel a lot. But some areas
    coverage becomes non-existant if one gets too far from the freeways.
    Only you know where you will be. In many big cities, Sprint now has the
    best coverage, Los Angeles is not a place of good coverage by Sprint,
    smaller cites (like New Haven, Connecticut) the coverage map would look
    like rotten Swiss cheese IF IT WERE HONEST.

    Then there's the never discussed issue of indoors/outdoors. Service may
    be fine outdoors or in your car, but not work when you step indoors.
    There's fine print in Sprint's contracts (the Terms and Conditions) that
    are positively scarey.
    http://www1.sprintpcs.com/explore/in...rmsPrivacy.jsp
    ===

    Your purchase of a PCS Phone or other equipment does not mean that we
    must provide Services to you.
    We do not guarantee service availability or that there will be no
    interruptions or delays in Services (e.g., dropped calls, blocked calls,
    etc.).
    ====

    As it turns out the Terms and Conditions are a wish list drawn up by
    lawyers (and Sprints are similar to other carriers), a phone does need
    to be "Fit for Purpose" according to common law. If where you use your
    phone most it does not work, no arbitrator or jury in the world would
    expect you to pay, although it sometimes requires a letter to a state's
    Attorney General to get a cellular carrier to be reasonable.



  15. #15
    Bob Smith
    Guest

    Re: Sprint PCS Service


    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Karen" <[email protected]> wrote:
    >
    > > I am a Verizon user looking at Sprint as a possible alternative,

    mainly
    > > because of Sprint having a better phone selection. I have heard

    many horror
    > > stories about Sprint PCS service - is it really that bad? I am in

    the
    > > Upstate NY area, but I travel all over the country. What is the

    real story
    > > here?

    >
    >
    >
    > The real story is you should always consider first and foremost

    COVERAGE.
    >
    > Start with Sprint's maps, then find Sprint customers in the area you
    > live, work and travel, and find out their experiences. Every ecll
    > carrier's maps are optimistic, drawn up my marketing departments,

    which
    > ignore dead spots and holes in coverage.
    >
    > The best phone with the best service with the best rate plan is

    WORTHLESS
    > if the cell phone is showing ==NO SERVICE AVAILABLE== and the phone
    > won't make a call.
    >
    > National generalizations about Sprint's coverage don't mean a thing.

    Its
    > your unique set of locations that counts.


    Here's one thing I can agree with Phillippe. It's all about where you
    want to use the phone ... As with all providers, SPCS does offer a 14
    day trial period to test out their phones. You would be responsible
    for the first month's plan fee along with the activation charge, even
    if you did not decide to say.

    If you do sign up for a trial period, see whether you can sign up for
    a F&CA (free & clear America) plan, as it includes roaming & LD at no
    extra expense. They don't want you using more than 50% of total
    minutes (incoming or outgoing) used for roaming, but for those that do
    qualify for that plan, by living in a qualified area to begin with,
    it's a good plan to go with.

    Bob

    Bob





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