Sprint Calls ME with retention offer!

In article <[email protected]>,=20
[email protected] says...
> When ECare responds back to an email complaint they list a url to rate=20
> them. It's a Canadian Outfit.
>=20
>=20

That's the survey company, actually.

Err.. I think.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

---

› See More: Sprint Calls ME with retention offer!

"Jack F" <[email protected]> wrote in message
news:LYucb.1248$%[email protected]...
>
> "Chris Pisarra" <[email protected]> wrote in message
> news:Surcb.425814$Oz4.220734@rwcrnsc54...
> > The 5th biggest city in California is probably larger than
> > the largest city in Idaho, Montana, North Dakota, South Dakota, Wyoming,
> > etc.....
>
> I think the 5th biggest city in CA is larger (has more people) than ALL of
> Wyoming!
>
> Jack


Depends on whether or not you're counting cows and sheep.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
>

>It's too bad outbound telemarketing is so averse to the challenge of a
>"rough" customer.

Customers become "rough" when they don't get what they pay for or can't get
something as simple as a credit card number changed on an account without 7
months of hassle. If Sprint had been doing even a modicum of customer
service along the way...telemarketing wouldn't have to be dealing with
problems.


>I'd be real interested in studies done that could
>determine how many customers might have been saved by confronting
>problems at these kinds of moments.

That's right. "Study" the problem into submission instead of "fixing" it.
Works every time...all the way into bankruptcy court.


>Moonraker is obviously welcome to disagree, but I'd take his response to
>be an angry one,

Not screaming, cursing angry. Just totally disgusted.

>but also one looking for a reason to stay.

Had the deal been at least as good as what I'm looking at elsewhere....I'd
at least of considered it. That much you got right.

>Even if I
>fail, I think it's worth every company's time to take at least a 1/2
>hour to try to confront that possibility. Unfortunately, like most every
company out there, this outbound calling
>is outsourced,

Maybe you need a "study" on THAT?


>and it's extremely unlikely this "rep" was even able to
>access the account to do anything about it.


Or would have, if she were able.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

As far as I have seen customers also become "Rough" when they don't get
what they want. ex. credits, free minutes etc..

Why go through the hassel of changing your credit card number with
customer service? Use the Website to update the credit card number. It
works for me. And did you ever think there may have been a problem with
your credit card? I have seen lots of times were people will set-up a
credit card for automated payment every month, but the card get rejected
becuz of certain things like the billing address being different than
what Sprint had. You may have thought it was the same, but just one
letter or number out of place can screw it ALL up.

And your correct about the companies outsourcing Outbound calls, Most
except for Verizon. I believe we are doing everything inhouse now that
concerns calling our customers.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Moonraker" <[email protected]> wrote in article
<[email protected]>:
>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> >
>
> >It's too bad outbound telemarketing is so averse to the challenge of a
> >"rough" customer.
>
> Customers become "rough" when they don't get what they pay for or can't get
> something as simple as a credit card number changed on an account without 7
> months of hassle. If Sprint had been doing even a modicum of customer
> service along the way...telemarketing wouldn't have to be dealing with
> problems.
>
>
> >I'd be real interested in studies done that could
> >determine how many customers might have been saved by confronting
> >problems at these kinds of moments.
>
> That's right. "Study" the problem into submission instead of "fixing" it.
> Works every time...all the way into bankruptcy court.
>
>
> >Moonraker is obviously welcome to disagree, but I'd take his response to
> >be an angry one,
>
> Not screaming, cursing angry. Just totally disgusted.
>
> >but also one looking for a reason to stay.
>
> Had the deal been at least as good as what I'm looking at elsewhere....I'd
> at least of considered it. That much you got right.
>
> >Even if I
> >fail, I think it's worth every company's time to take at least a 1/2
> >hour to try to confront that possibility. Unfortunately, like most every
> company out there, this outbound calling
> >is outsourced,
>
> Maybe you need a "study" on THAT?
>
>
> >and it's extremely unlikely this "rep" was even able to
> >access the account to do anything about it.
>
>
> Or would have, if she were able.
>
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
>

[posted via phonescoop.com]

"VZW Guy" <[email protected]> wrote in message
news:[email protected]...
> As far as I have seen customers also become "Rough" when they don't get
> what they want. ex. credits, free minutes etc..
>
> Why go through the hassel of changing your credit card number with
> customer service? Use the Website to update the credit card number. It
> works for me. And did you ever think there may have been a problem with
> your credit card? I have seen lots of times were people will set-up a
> credit card for automated payment every month, but the card get rejected
> becuz of certain things like the billing address being different than
> what Sprint had. You may have thought it was the same, but just one
> letter or number out of place can screw it ALL up.
>
> And your correct about the companies outsourcing Outbound calls, Most
> except for Verizon. I believe we are doing everything inhouse now that
> concerns calling our customers.
>
> --
> Statements made by me are of my opinion and knowledge, and do not
> express those by Verizon Wireless(R).
> Any information I give is subject to change without notice, and may not
> be completely accurate.


I had the billing address issue at first. Apparently, my bank changed my
address for statement mailing purposes, but not the billing address on for
my debit card.

So wut Phil YOU get over it.. are you mad I work for the competitor.. No
one said I like one more than the other.. MY service is through Sprint,
and I have EVERY right to be in this group.. I have have never ONCE
claimed to be an expert on ANYTHING!

Again you make false claims on people. I am here to offer my advise and
to state my opinion of things I deem worthy of my responce.. I will
never claime to be an expert, becuase I know I am not.
--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> "vzwguy" <[email protected]> wrote:
>
> > Well mabey they are wising up to everyone that calls in trying to chaet
> > them, and are makin the plans only a little cheaper.. I wouldnt blame them
>
> GET OVER IT. Availing oneself of Sprint's retention Plan(s) is not
> cheating it.
>
> Going to work for a competitor and pretending you are a Sprint expert is
> cheating the company.

[posted via phonescoop.com]

Yeah see those are the problems.. Also I know SOMETIMEs it can get as
bad as not having the 4 digits after the zipcode not letting a cc
payment go through.. It can be sensetive sometimes.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Justin" <[email protected]> wrote in article
<[email protected]>:
>
> "VZW Guy" <[email protected]> wrote in message
> news:[email protected]...
> > As far as I have seen customers also become "Rough" when they don't get
> > what they want. ex. credits, free minutes etc..
> >
> > Why go through the hassel of changing your credit card number with
> > customer service? Use the Website to update the credit card number. It
> > works for me. And did you ever think there may have been a problem with
> > your credit card? I have seen lots of times were people will set-up a
> > credit card for automated payment every month, but the card get rejected
> > becuz of certain things like the billing address being different than
> > what Sprint had. You may have thought it was the same, but just one
> > letter or number out of place can screw it ALL up.
> >
> > And your correct about the companies outsourcing Outbound calls, Most
> > except for Verizon. I believe we are doing everything inhouse now that
> > concerns calling our customers.
> >
> > --
> > Statements made by me are of my opinion and knowledge, and do not
> > express those by Verizon Wireless(R).
> > Any information I give is subject to change without notice, and may not
> > be completely accurate.
>
>
> I had the billing address issue at first. Apparently, my bank changed my
> address for statement mailing purposes, but not the billing address on for
> my debit card.
>
>

[posted via phonescoop.com]

"Moonraker" <[email protected]> wrote:

>This is a hoot!
>
>"Eartha", whoever she might be, calls yesterday and wants to make me this
>"fantastic" upgrade offer. Currently, I have NO contract, 400 anytime
>minutes for $49. She offers to increase it to 600 minutes, unlimited on
>nights and weekends. Same money. Didn't say anything about PCS to PCS.
>Wanted a 1 year contract....

Are you sure that's a retention plan? I mean, apart from the fact that she
was obviously trying to "retain" you with it, it doesn't seem quite in line
with the other retention plans that I've seen described on the 'Net (and it
sure doesn't compare favorably with the plan I got from retention last
year--1300/3000 8PM, $49). Maybe it's one of those plans that regular reps
have been offering lately?

In article <[email protected]>, moonrak9
@bellsouth.net says...
>=20
> "O/Siris" <robjvargas@spr=EEntpcs.c=F4m> wrote in message
> news:[email protected]...
> >
>=20
> >It's too bad outbound telemarketing is so averse to the challenge of a
> >"rough" customer.
>=20
> Customers become "rough" when they don't get what they pay for or can't g=
et
> something as simple as a credit card number changed on an account without=
7
> months of hassle. If Sprint had been doing even a modicum of customer
> service along the way...telemarketing wouldn't have to be dealing with
> problems.
>=20

I understand, Moonraker. Sorry 'bout the troubles you've had. Although=20
I understand you're not alone, that does not appear to be the norm. =20
Someone screwed up, and others were too lazy to really investigate. But=20
it doesn't appear to be a common issue with the website.

Doesn't excuse the laziness. Like I said, if there were something I=20
could do, I'd be happy to check into it.

>=20
> >I'd be real interested in studies done that could
> >determine how many customers might have been saved by confronting
> >problems at these kinds of moments.
>=20
> That's right. "Study" the problem into submission instead of "fixing" it=
..
> Works every time...all the way into bankruptcy court.
>=20

???

I was talking of a generic issue affecting virtually all outbound=20
telemarketing. I don't understand why you have a problem with me=20
expressing an interest in empirical evidence, if it exists.

>=20
> >Moonraker is obviously welcome to disagree, but I'd take his response to
> >be an angry one,
>=20
> Not screaming, cursing angry. Just totally disgusted.
>=20

For all practical purposes, the same thing. But, again, I understand.

> >but also one looking for a reason to stay.
>=20
> Had the deal been at least as good as what I'm looking at elsewhere....I'=
d
> at least of considered it. That much you got right.
>=20
> >Even if I
> >fail, I think it's worth every company's time to take at least a 1/2
> >hour to try to confront that possibility. Unfortunately, like most every
> company out there, this outbound calling
> >is outsourced,
>=20
> Maybe you need a "study" on THAT?
>=20
>=20
> >and it's extremely unlikely this "rep" was even able to
> >access the account to do anything about it.
>=20
>=20
> Or would have, if she were able.
>=20

True enough.

--
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>, [email protected]=20
says...
> Yeah see those are the problems.. Also I know SOMETIMEs it can get as
> bad as not having the 4 digits after the zipcode not letting a cc
> payment go through.. It can be sensetive sometimes.
>=20

In that particular case, though, it's tough to say something is broken. =20
Reason being that we simply submit the information and get a "yes/no"=20
answer, and only the briefest of explanations about why it's no.

"Address Verification" is all we get back.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,
[email protected] (VZW Guy) wrote:

> So wut Phil YOU get over it.. are you mad I work for the competitor.. No
> one said I like one more than the other.. MY service is through Sprint,
> and I have EVERY right to be in this group.. I have have never ONCE
> claimed to be an expert on ANYTHING!

yes you do, everyday., You post like you are THE expert on Sprint, and
you post opinions like fact, and mislead folks.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> Yeah see those are the problems.. Also I know SOMETIMEs it can get as
> bad as not having the 4 digits after the zipcode not letting a cc
> payment go through.. It can be sensetive sometimes.
>

In that particular case, though, it's tough to say something is broken.
Reason being that we simply submit the information and get a "yes/no"
answer, and only the briefest of explanations about why it's no.

"Address Verification" is all we get back.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

Well when it happened to me it was Skank of America's fault. I called and
changed my address when they moved and they never changed my billing
address. You would think the banks would have all of those tied together
unless you said otherwise.

In article <[email protected]>,
"Justin" <[email protected]> wrote:

>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> In article <[email protected]>, [email protected]
> says...
> > Yeah see those are the problems.. Also I know SOMETIMEs it can get as
> > bad as not having the 4 digits after the zipcode not letting a cc
> > payment go through.. It can be sensetive sometimes.
> >
>
> In that particular case, though, it's tough to say something is broken.
> Reason being that we simply submit the information and get a "yes/no"
> answer, and only the briefest of explanations about why it's no.
>
> "Address Verification" is all we get back.
>
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
> Well when it happened to me it was Skank of America's fault. I called and
> changed my address when they moved and they never changed my billing
> address. You would think the banks would have all of those tied together
> unless you said otherwise.


Parsing a zipcode for 9 or 5 digits is so simple that if it confuses
Sprint's computers, it because they have an outdated BROKEN system.

And heaven forfend it throw up both address on the screen and allow a
manual over-ride. Again very simple programming to do.

Phill. wrote in
<[email protected]>:

>In article <[email protected]>,
> "Quarterwave" <[email protected]> wrote:
>
>> "Don't wait on the Government to save you, it won't happen."
>
>I know, I thank Unions everyday.
>
>40 Hour Week
>Vacations
>Health Insurance
>
>etc, etc. All achieved only by Unions.

Yeah, those American-built cars sure are FANTASTIC. I'm glad they
aren't overpriced, unreliable heaps of ****. Thank you, auto unions!

In article <[email protected]>,=20
[email protected] says...
> In article <[email protected]>,
> "Justin" <[email protected]> wrote:
>=20
> >=20
> > "O/Siris" <robjvargas@spr=EEntpcs.c=F4m> wrote in message
> > news:[email protected]...
> > In article <[email protected]>, [email protected]
> > says...
> > > Yeah see those are the problems.. Also I know SOMETIMEs it can get as
> > > bad as not having the 4 digits after the zipcode not letting a cc
> > > payment go through.. It can be sensetive sometimes.
> > >
> >=20
> > In that particular case, though, it's tough to say something is broken.
> > Reason being that we simply submit the information and get a "yes/no"
> > answer, and only the briefest of explanations about why it's no.
> >=20
> > "Address Verification" is all we get back.
> >=20
> > --=20
> > -+-
> > R=D8=DF
> > O/Siris
> > I work for SprintPCS
> > I *don't* speak for them.
> >=20
> > Well when it happened to me it was Skank of America's fault. I called =
and
> > changed my address when they moved and they never changed my billing
> > address. You would think the banks would have all of those tied togeth=
er
> > unless you said otherwise.
>=20
>=20
> Parsing a zipcode for 9 or 5 digits is so simple that if it confuses=20
> Sprint's computers, it because they have an outdated BROKEN system.
>=20
> And heaven forfend it throw up both address on the screen and allow a=20
> manual over-ride. Again very simple programming to do.
>=20

Nope, we can enter a billing address if need be, and the computers can=20
auto-complete the "+4" on the zip, and frequently do. When a credit=20
payment fails, we only get two or three word responses: Failed, and then=20
maybe "Address Verification," or "over limit", or "expired." So far,=20
those are the three I've seen. The bank/credit company only tells us=20
what factor caused the refusal, not what portion caused the failure.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.