Sprint Calls ME with retention offer!

In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> > In article <[email protected]>,
> > "Justin" <[email protected]> wrote:
> >
> > >
> > > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > > news:[email protected]...
> > > In article <[email protected]>, [email protected]
> > > says...
> > > > Yeah see those are the problems.. Also I know SOMETIMEs it can get as
> > > > bad as not having the 4 digits after the zipcode not letting a cc
> > > > payment go through.. It can be sensetive sometimes.
> > > >
> > >
> > > In that particular case, though, it's tough to say something is broken.
> > > Reason being that we simply submit the information and get a "yes/no"
> > > answer, and only the briefest of explanations about why it's no.
> > >
> > > "Address Verification" is all we get back.
> > >
> > > --
> > > -+-
> > > RŘß
> > > O/Siris
> > > I work for SprintPCS
> > > I *don't* speak for them.
> > >
> > > Well when it happened to me it was Skank of America's fault. I called and
> > > changed my address when they moved and they never changed my billing
> > > address. You would think the banks would have all of those tied together
> > > unless you said otherwise.
> >
> >
> > Parsing a zipcode for 9 or 5 digits is so simple that if it confuses
> > Sprint's computers, it because they have an outdated BROKEN system.
> >
> > And heaven forfend it throw up both address on the screen and allow a
> > manual over-ride. Again very simple programming to do.
> >
>
> Nope, we can enter a billing address if need be, and the computers can
> auto-complete the "+4" on the zip, and frequently do. When a credit
> payment fails, we only get two or three word responses: Failed, and then
> maybe "Address Verification," or "over limit", or "expired." So far,
> those are the three I've seen. The bank/credit company only tells us
> what factor caused the refusal, not what portion caused the failure.

Thats my point. If Sprint had a decent computer system, you'd know why.
But the Sprint computer systems can't even keep track of shared minutes.

---

› See More: Sprint Calls ME with retention offer!

The fact that we got no information about why the card was declined has
nothing to do with Sprint PCS. If you go to a grocery store and your
credit card is declined, they wont be able to tell you EXACTLY why. You
would have to contact the card company for that. That's just the
standard.

"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> O/Siris <robjvargas@sprîntpcs.com> wrote:
>
> > In article <[email protected]>,
> > [email protected] says...
> > > In article <[email protected]>,
> > > "Justin" <[email protected]> wrote:
> > >
> > > >
> > > > "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> > > > news:[email protected]...
> > > > In article <[email protected]>, [email protected]
> > > > says...
> > > > > Yeah see those are the problems.. Also I know SOMETIMEs it can get as
> > > > > bad as not having the 4 digits after the zipcode not letting a cc
> > > > > payment go through.. It can be sensetive sometimes.
> > > > >
> > > >
> > > > In that particular case, though, it's tough to say something is broken.
> > > > Reason being that we simply submit the information and get a "yes/no"
> > > > answer, and only the briefest of explanations about why it's no.
> > > >
> > > > "Address Verification" is all we get back.
> > > >
> > > > --
> > > > -+-
> > > > RŘß
> > > > O/Siris
> > > > I work for SprintPCS
> > > > I *don't* speak for them.
> > > >
> > > > Well when it happened to me it was Skank of America's fault. I called and
> > > > changed my address when they moved and they never changed my billing
> > > > address. You would think the banks would have all of those tied together
> > > > unless you said otherwise.
> > >
> > >
> > > Parsing a zipcode for 9 or 5 digits is so simple that if it confuses
> > > Sprint's computers, it because they have an outdated BROKEN system.
> > >
> > > And heaven forfend it throw up both address on the screen and allow a
> > > manual over-ride. Again very simple programming to do.
> > >
> >
> > Nope, we can enter a billing address if need be, and the computers can
> > auto-complete the "+4" on the zip, and frequently do. When a credit
> > payment fails, we only get two or three word responses: Failed, and then
> > maybe "Address Verification," or "over limit", or "expired." So far,
> > those are the three I've seen. The bank/credit company only tells us
> > what factor caused the refusal, not what portion caused the failure.
>
> Thats my point. If Sprint had a decent computer system, you'd know why.
> But the Sprint computer systems can't even keep track of shared minutes.

[posted via phonescoop.com]

I bet it won't be like that. Have you ever bene to Bismarck, North
Dakota? The area had a 2000 population of 70,069 in 1,633 square miles.
Not nearly close enough to be in top 100...

AD

VZW Guy wrote:
> hmm well I bet is will probably be like this..
>
> the the capitals of each state, so thats 50 markets, and then the next
> biggest city in each state, theres the other 50
>

If I'm not mistaken, Sprint has ablsolutely no service in either Wyoming
or Montana, except for analog roaming.

AD

Jack F wrote:
> Come to think of it, the LA Convention Center may have more SPCS sites than
> all of Wyoming!
>
> "Jack F" <[email protected]> wrote in message
> news:LYucb.1248$%[email protected]...
>
>>"Chris Pisarra" <[email protected]> wrote in message
>>news:Surcb.425814$Oz4.220734@rwcrnsc54...
>>
>>> The 5th biggest city in California is probably larger than
>>>the largest city in Idaho, Montana, North Dakota, South Dakota, Wyoming,
>>>etc.....
>>
>>I think the 5th biggest city in CA is larger (has more people) than ALL of
>>Wyoming!
>>
>>Jack
>>
>>
>
>
>

In article <[email protected]>,
[email protected] (3G Geek) wrote:

> The fact that we got no information about why the card was declined has
> nothing to do with Sprint PCS. If you go to a grocery store and your
> credit card is declined, they wont be able to tell you EXACTLY why. You
> would have to contact the card company for that. That's just the
> standard.


You get what you pay for. You pay for detail, MasterCard will give it to
you.

"About Dakota" <[email protected]> wrote in message
news:[email protected]...
> If I'm not mistaken, Sprint has ablsolutely no service in either
Wyoming
> or Montana, except for analog roaming.
>
> AD

Actually, SPCS does show some sites in Wyoming ... Not much, just a
tad's worth.

Bob

In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.com> wrote:

> *The Bank* only tells us what factor caused the refusal. Not what was
> wrong to make it a refusal. We could triple Pentium 4 machines running
> a Beowulf cluster, and there's *still* no way for them to report
> information they're not getting.

you get what you pay for.

That's the second time someone has posted this same response about the
bank not telling WHY the card was rejected, and you have came back with
the same response both times, "you get what you pay for..." Do you get
what you pay for at any department store also, can you give them a few
dollars extra and have them tell you why your card was declined?

"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> O/Siris <robjvargas@sprîntpcs.com> wrote:
>
> > *The Bank* only tells us what factor caused the refusal. Not what was
> > wrong to make it a refusal. We could triple Pentium 4 machines running
> > a Beowulf cluster, and there's *still* no way for them to report
> > information they're not getting.
>
> you get what you pay for.

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (3G Geek) wrote:

> That's the second time someone has posted this same response about the
> bank not telling WHY the card was rejected, and you have came back with
> the same response both times, "you get what you pay for..." Do you get
> what you pay for at any department store also, can you give them a few
> dollars extra and have them tell you why your card was declined?
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > O/Siris <robjvargas@sprîntpcs.com> wrote:
> >
> > > *The Bank* only tells us what factor caused the refusal. Not what was
> > > wrong to make it a refusal. We could triple Pentium 4 machines running
> > > a Beowulf cluster, and there's *still* no way for them to report
> > > information they're not getting.
> >
> > you get what you pay for.

Sprint is a large enough client that it can easily request and get (and
maybe pay for) any information it may want from credit agencies. What
we're indirectly told is it has chosen not to obtain information that
Vargas believes would be helpful.

But to a Sprint apologist, nothing is Sprint's fault.

Is Wal-Mart not a large enough client?

"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (3G Geek) wrote:
>
> > That's the second time someone has posted this same response about the
> > bank not telling WHY the card was rejected, and you have came back with
> > the same response both times, "you get what you pay for..." Do you get
> > what you pay for at any department store also, can you give them a few
> > dollars extra and have them tell you why your card was declined?
> >
> > "Phill." <[email protected]> wrote in article
> > <[email protected]>:
> > > In article <[email protected]>,
> > > O/Siris <robjvargas@sprîntpcs.com> wrote:
> > >
> > > > *The Bank* only tells us what factor caused the refusal. Not what was
> > > > wrong to make it a refusal. We could triple Pentium 4 machines running
> > > > a Beowulf cluster, and there's *still* no way for them to report
> > > > information they're not getting.
> > >
> > > you get what you pay for.
>
> Sprint is a large enough client that it can easily request and get (and
> maybe pay for) any information it may want from credit agencies. What
> we're indirectly told is it has chosen not to obtain information that
> Vargas believes would be helpful.
>
> But to a Sprint apologist, nothing is Sprint's fault.

[posted via phonescoop.com]

Since I was the original poster, let me restate the situation. My bank was
out of the loop, except to correctly reject a charge on a bank "account
number" that Sprint had screwed up. I had properly entered the account
number and expiration date, and some Sprint clerk transposed 2 digits in the
next to last group of 4 numbers, and entered the wrong expiration date,
again by transposing the month and year. The expiration date was 1/04.
S/he entered 4/01.

At the time when I made the change to the autopay account number, in 12/02,
there was a balance due which had been posted but not yet paid by the then
in-place autopay plan. I made that payment with the new card info I
entered, and saved it as the default account for prepay. It took the
payment, so there is no question that I entered the information properly,
and that Sprint eventually made the error. The bank, later on, correctly
rejected Sprint's debit against an account number which may, or may not,
even exist which didn't carry my name or address, even if the expiration
date were correct, which Sprint had also screwed up.

Later, I learned that Sprint takes up to 2 billing cycles (!!!!!) to make a
change on prepay info the customer changes. So, me making a change in Dec,
made no difference because Sprint was trying to charge against an account
number which had been changed. The bank account was still in place, but, my
bank had merged, and the account numbers had changed. At the same time of
the merger, I switched the autopay from a personal bank account to a
business account. The personal account number had changed, and Sprint
blissfully ignoring my corrected info, tried to charge a non-existant/
changed bank number for Jan and Feb. Then, possibly as early as Mar., and
following, they were trying to charge against another non-existant number
because they transposed digits and expiration dates. which I had entered in
Dec.

It makes me wonder what kind of software doesn't have a built in error
check, to make a clerk enter an expiration date that falls within a future
date, not one that was 20 months out of date? I also don't understand why
there isn't some verification procedure to see if the account number is
valid and actually belongs to the customer? And mostly, I don't understand
at all why it takes 60 or more days to change a simple credit/debit card
number? That is just plain archaic. Do customers "never" switch banks or
credit cards? Sixty days/ 2 billing cycles is absolutely ridiculous!

It's all well and good to blame banks when they are at fault. This is
obviously a case where Sprint screwed up, their rude-ass "collection" people
wouldn't even possibly consider that the customer was right, and the first 2
or 3 of the *2 people that I talked to couldn't find their butt with both
hands and a flashlight. They were trying to tell me that my bank had
cancelled my authorization. No bank has a right to cancel a customer's
authorization. Don't insult me by displaying your stupidity or lying to me,
OK?

One small disclaimer: The information I have about the transposed
information came from a *2 guy in late June or early July. He is the one
who told me that a clerk had transposed the information. I don't know "how"
he knew this...but once he corrected the info while on the line with me,
the payment immediately went through. What is really pitiful is that he
knew all this had been going on, and whose fault it was, and he didn't
offer me any sort of a credit or compensation for Sprint's screw-up.
Despite my asking.

And what's even a bigger pity is that I still carry the phone around. I
guess I'm a glutton for punishment?




"3G Geek" <[email protected]> wrote in message
news:[email protected]...
> That's the second time someone has posted this same response about the
> bank not telling WHY the card was rejected, and you have came back with
> the same response both times, "you get what you pay for..." Do you get
> what you pay for at any department store also, can you give them a few
> dollars extra and have them tell you why your card was declined?
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
> > In article <[email protected]>,
> > O/Siris <robjvargas@sprîntpcs.com> wrote:
> >
> > > *The Bank* only tells us what factor caused the refusal. Not what was
> > > wrong to make it a refusal. We could triple Pentium 4 machines
running
> > > a Beowulf cluster, and there's *still* no way for them to report
> > > information they're not getting.
> >
> > you get what you pay for.
>
> [posted via phonescoop.com]

In article <[email protected]>,
"Moonraker" <[email protected]> wrote:

> This is
> obviously a case where Sprint screwed up,


We get many reports of that in this newsgroup.

But as usual the Sprint apologists will obfuscate, and never admit that
Sprint could do anything wrong.

>
> One small disclaimer: The information I have about the transposed
> information came from a *2 guy in late June or early July. He is the
> one
> who told me that a clerk had transposed the information. I don't
> know "how"
> he knew this...but once he corrected the info while on the line with
> me,
> the payment immediately went through. What is really pitiful is
> that he
> knew all this had been going on, and whose fault it was, and he
> didn't
> offer me any sort of a credit or compensation for Sprint's screw-up.
> Despite my asking.
>
> And what's even a bigger pity is that I still carry the phone around.
> I
> guess I'm a glutton for punishment?
>
>
With Electronic Data Interchanges having been around for COUNTLESS
years, and the costs now down to a minimal fee to use them, WHY in the
WORLD would a company as large as Sprint have a "clerk" inputting
information like this? The cost of EDI these days is a heck of alot
cheaper than paying an employee. Not to mention ALOT more accurate!!!!

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Sprint and as well as every othe rcarrier can make mistakes.. it's a way
of like, no one if perfect.. Get over it Phill, Things will NEVER be
just how you want them with ANY carrier.. Even if things WERE perfect,
YOU probably would STILL find something to complain about.. If
everything was perfect, there would be no competetion between carriers,
and who would you choose to go with if everything is perfect?? Get over
it Phill and and get a life.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> "Moonraker" <[email protected]> wrote:
>
> > This is
> > obviously a case where Sprint screwed up,
>
>
> We get many reports of that in this newsgroup.
>
> But as usual the Sprint apologists will obfuscate, and never admit that
> Sprint could do anything wrong.

[posted via phonescoop.com]

In article <[email protected]>, moonrak9
@bellsouth.net says...
> Since I was the original poster, let me restate the situation.=20
>=20

FWIW, moonraker, I understand you're situation. Someone brought up a=20
related but admittedly off-topic point about credit cards. *That* is=20
the part to which I was responding. Despite Philly's blind hatred for=20
Sprint, there's nothing "wrong" with the credit system. It's acting=20
exactly as it's been told to work: not giving out information that could=20
violate the privacy of clients.

We use address verification as a form of fraud prevention, the banks, in=20
turn, choose only to tell us whether it is correct or not, and not *what=20
part* is incorrect if it rejects the address. If banks even offered=20
that information, then they would find themselves liable for actions of=20
identity thieves who'd be willing to run false credit card transactions=20
just to glean that information.

But Philly thinks that's just about SPCS. He's wrong.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.