Store phone software support (WAS:How do I clear out my old phone number?)

"Justin" <[email protected]> wrote in article
<[email protected]>:
>
> "Moonraker" <[email protected]> wrote in message
> news:[email protected]...
> >
> > If you didn't "know the answer"....'splain to me how you "knew" Rob's
> answer
> > was wrong?
>
> It's real easy when Tech Geek comes along behind him to correct the
> misinformation.
>
>
Considering that I've suggested what he said about the N400, 5250 and
also though work with other model phones, it was a very safe assumption
for him that we could do the SCH-1000.

There was no way for him to know that the Win2K upgrade disabled the
driver file for the Samsung 1000. (along wiht a few other phones)

The majority of the phones do have a 'refurbish' tool that the techs
use, but if they can't, they can easily get the MSL for the phone,
re-program it with an unuseable number (123-456-7890 or 000-000-1234
etc.. and show the customer how to delete the phonebook.

If you want the complete list of disabled phones (Note: some stores
(very VERY few) may still be running Win95 and might still be able to
work on these phones, but they are very rare)

Samsung 1000, 1500, 1900, 2000
Sanyo 3000
All Qualcomm phones except the 1960 and 2760 (limited support on those,
too)
Motorola SC-925, limited support on the Startac Single Band (there was
never support for the Shark)
Nokia 2170, 5170, 6185 (I think I have the model numbers correct)
All Sony models

(I think that is the complete list)

All these phones are no longer being sold by Sprint PCS, and all models
are most likely out of warranty (if there is one under warranty, the
stores can swap them out as a warranty replacement). No updates have
come out for these phones since I've been with the company (3 years)
except the 2700 (came out right after I started).

[posted via phonescoop.com]

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› See More: Store phone software support (WAS:How do I clear out my old phone number?)

In article <[email protected]>,=20
[email protected] says...
>=20
>=20
> "Justin" <[email protected]> wrote in article
> <[email protected]>:
> >=20
> > "Moonraker" <[email protected]> wrote in message
> > news:[email protected]...
> > >
> > > If you didn't "know the answer"....'splain to me how you "knew" Rob's
> > answer
> > > was wrong?
> >=20
> > It's real easy when Tech Geek comes along behind him to correct the
> > misinformation.
> >=20
> >=20
> Considering that I've suggested what he said about the N400, 5250 and
> also though work with other model phones, it was a very safe assumption
> for him that we could do the SCH-1000.
>=20
> There was no way for him to know that the Win2K upgrade disabled the
> driver file for the Samsung 1000. (along wiht a few other phones)
>=20
> The majority of the phones do have a 'refurbish' tool that the techs
> use, but if they can't, they can easily get the MSL for the phone,
> re-program it with an unuseable number (123-456-7890 or 000-000-1234
> etc.. and show the customer how to delete the phonebook.
>=20
> If you want the complete list of disabled phones (Note: some stores
> (very VERY few) may still be running Win95 and might still be able to
> work on these phones, but they are very rare)
>=20
> Samsung 1000, 1500, 1900, 2000
> Sanyo 3000
> All Qualcomm phones except the 1960 and 2760 (limited support on those,
> too)
> Motorola SC-925, limited support on the Startac Single Band (there was
> never support for the Shark)
> Nokia 2170, 5170, 6185 (I think I have the model numbers correct)
> All Sony models
>=20
> (I think that is the complete list)
>=20
> All these phones are no longer being sold by Sprint PCS, and all models
> are most likely out of warranty (if there is one under warranty, the
> stores can swap them out as a warranty replacement). No updates have
> come out for these phones since I've been with the company (3 years)
> except the 2700 (came out right after I started).
>=20
> [posted via phonescoop.com]

Thanks, man. Good info. Maybe you answered when I asked in another=20
thread and I just haven't seen it yet. When these upgrades are=20
available, I know those are no-charge. What about, like the original=20
poster, someone wanting to "wipe" their phone clean. No charge for=20
that, too? And diagnostics? Also no charge?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

O/Siris <robjvargas@sprîntpcs.côm> wrote in article
<[email protected]>:
>
> Thanks, man. Good info. Maybe you answered when I asked in another=20
> thread and I just haven't seen it yet. When these upgrades are=20
> available, I know those are no-charge. What about, like the original=20
> poster, someone wanting to "wipe" their phone clean. No charge for=20
> that, too? And diagnostics? Also no charge?
>

There is no charge for testing, SW/PRL updates, wiping out information,
re-programming, phonebook swaps etc...

Now, if someone is in often to have the same proceedure done (wipe out
then reprogram) the store may say something.

Also, sometimes the phone won't connect to the computer, and if that
happens, then we will not be able to do a SW update, or any kind of
phonebook reading, but some phones will let us do a PRL update over the
air.

The only thing most techs will not (or should not) do is troubleshooting
3rd party accessories, such as chargers etc. as this is a liability
issue, also, missing antennas, 'flashing' antennas, and other
non-standard antennas will mess up with the testing results (for the
worse) and if the techs don't have the antenna for that phone handy,
then they cann't get an accurate test (yes, I've seen a flasher antenna
give out much worse results than the antenna that is supposed to go with
the phone).

(Accessories other than the ones sold by SprintPCS and the OEM may not
be tested and little incidents like
http://www.howardforums.com/showthre...hreadid=205514 may
happen.)

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (Tech Geek) wrote:

> (Accessories other than the ones sold by SprintPCS and the OEM may not
> be tested and little incidents like
> http://www.howardforums.com/showthre...hreadid=205514 may
> happen.)

You could say that a cheap car charger burnt up, and apparently
destroyed the battery in the cell phone.

I previously posted that you buy junk made in China you take your
chances. You buy the OEM car charger its good insurance.

I am always amazed at folks who will run out and spend hundreds on a new
cell phone every 6 months, up their cell phone contract for Vision, and
then want to save $10 on a car charger.

"Phill." <[email protected]> wrote in article
<[email protected]>:
>
> I am always amazed at folks who will run out and spend hundreds on a new
> cell phone every 6 months, up their cell phone contract for Vision, and
> then want to save $10 on a car charger.

They're the same people who go out and spend $2500 on a brand new
computer and don't bother with spending an extra $50-$75 for a GOOD
surge protector.

[posted via phonescoop.com]

On Thu, 25 Sep 2003 09:50:09 GMT, "Phill." <[email protected]> wrote:

>I previously posted that you buy junk made in China you take your
>chances. You buy the OEM car charger its good insurance.

Maybe you're not aware that some OEM chargers are made in China?

- - - - - - - - - - - - - - - - - - - - - - - - - -
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In article <[email protected]>,
Group Special Mobile <look@signature_to.reply> wrote:

> On Thu, 25 Sep 2003 09:50:09 GMT, "Phill." <[email protected]> wrote:
>
> >I previously posted that you buy junk made in China you take your
> >chances. You buy the OEM car charger its good insurance.
>
> Maybe you're not aware that some OEM chargers are made in China?
I would call no-name made in China junk, hopefully OEM is better.


My Samsung car charger is made in Korea, thank you very little.

If you buy a car charger in a Sprint store, or the OEM charger of your
phones manufacturer, you'll be covered if anything bad happens. You buy
a cheap no-name car charger off of EBay, and it destroys yourt phones
battery (or phone) you are on your own.

In article <[email protected]>,
[email protected] (Tech Geek) wrote:

>
>
> "Phill." <[email protected]> wrote in article
> <[email protected]>:
> >
> > I am always amazed at folks who will run out and spend hundreds on a new
> > cell phone every 6 months, up their cell phone contract for Vision, and
> > then want to save $10 on a car charger.
>
> They're the same people who go out and spend $2500 on a brand new
> computer and don't bother with spending an extra $50-$75 for a GOOD
> surge protector.


A Surge protector only protects you from spikes of high voltage. One
needs a Battery backup to protect against voltage dropouts (low voltage).
Judging by the 3 or 4 squeels my battery backup puts out every summer,
its a good investment.