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  1. #16
    O/Siris
    Guest

    Re: Sprint's Customer Service

    In article <[email protected]>, [email protected]=20
    says...
    > Not only has Jd power and consumer reports rank at the bottom, the very
    > bottom, the cs stinks. Not only do you have to pay a fee every time you
    > call, but you are treated like you are a moron and are talking to a
    > montonic person... great customer service huh?
    >=20


    Pay a fee every time you call? When was the last time you called SPCS=20
    CS?

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



    See More: Sprint's Customer Service




  2. #17
    Whoishere9160779
    Guest

    Re: Sprint's Customer Service

    >Pay a fee every time you call? When was the last time you called SPCS=20
    >CS


    Rob, they won't listen - they have to be able to complain even if it is about
    something that hasn't happened. If they couldn't gripe about Sprint what would
    they gripe about. Notice if one of us points out a truth - they ignore it -
    they don't want to hear anything except negative things, if there isn't
    something negative they will make it up.



  3. #18
    Phill.
    Guest

    Re: Sprint's Customer Service

    In article <[email protected]>,
    [email protected] (Whoishere9160779) wrote:

    > >Pay a fee every time you call? When was the last time you called SPCS=20
    > >CS

    >
    > Rob, they won't listen - they have to be able to complain even if it is about
    > something that hasn't happened. If they couldn't gripe about Sprint what
    > would
    > they gripe about. Notice if one of us points out a truth - they ignore it -
    > they don't want to hear anything except negative things, if there isn't
    > something negative they will make it up.



    This is why Sp[rint Customer Service is so absymal.
    The Sprint employees here exhibit the same defects.

    The customer is the enemy.

    The customer is always wrong.

    Maybe this individual was incorrectly billed for some other reason.
    Certainly there have been enough reports of BILLING GRIEF.

    But, no, for a Sprint apologist; THE CUSTOMER IS ALWAYS WRONG.
    The CUSTOMER IS A REVENUE STREAM, customer service costs too much if
    you have to follow up concerns, get them off the phone in 5 minutes and
    change.



  4. #19
    Whoishere9160779
    Guest

    Re: Sprint's Customer Service

    >Maybe this individual was incorrectly billed for some other reason.
    >Certainly there have been enough reports of BILLING GRIEF.


    That individual didn't give any details, that individual didn't give anything -
    one post and he/she is gone. Go back and read the post of that person -
    doesn't sound very intelligent or even logical does it Phil. This individidual
    said everytime they call, every time they have dropped call they are charged
    $6.75 etc.. The OP wasn't the customer - he/she was complaining for someone
    else.

    MAYBE works both ways - MAYBE this person has no problem. MAYBE this person
    just wants to join in with with those of you who constantly want to say that
    anyone who is not complaining is wrong or a liar, who can never admit that
    MAYBE the customer can be wrong, maybe just once.

    NO ONE on this newsgroup has said that Sprint doesn't have problems - NO ONE.
    But some of you say that there aren't any customers who are pleased. If
    someone says they are pleased you accuse he/she of being Sprint apologist and
    liars.

    It has been pointed out in several posts that no company is without fault. SO
    MAYBE you can twist that into something other than what it means - but there is
    NO MAYBE - you always do.



  5. #20
    Justin Green
    Guest

    Re: Sprint's Customer Service


    "Whoishere9160779" <[email protected]> wrote in message
    news:[email protected]
    > >Pay a fee every time you call? When was the last time you called SPCS=20
    > >CS

    >
    > Rob, they won't listen - they have to be able to complain even if it is

    about
    > something that hasn't happened. If they couldn't gripe about Sprint what

    would
    > they gripe about. Notice if one of us points out a truth - they ignore

    it -
    > they don't want to hear anything except negative things, if there isn't
    > something negative they will make it up.



    And then there's YOUR dumb ass who calls someone a liar when you weren't
    there.





  6. #21
    Steven J Sobol
    Guest

    Re: Sprint's Customer Service

    In alt.cellular m rae <[email protected]> wrote:
    > Not only has Jd power and consumer reports rank at the bottom, the very
    > bottom, the cs stinks. Not only do you have to pay a fee every time you
    > call


    Wrong. That policy was only in place for customers with bad credit and
    getting rid of the policy was one of the first things the new CEO did.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  7. #22
    Steven J Sobol
    Guest

    Re: Sprint's Customer Service

    In alt.cellular m rae <[email protected]> wrote:
    > I dont work for sprint nor do i have sprint. I had my fiance change from
    > sprint because everytime something was wrong with his phone he called in
    > and was charged like $6.75.


    The old CS charge was $3.00... You're certainly allowed to feel that SPCS
    sucks, but please at least get your facts straight.

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  8. #23
    Carl.
    Guest

    Re: Sprint's Customer Service

    "Steven J Sobol" <[email protected]> wrote in message
    news:[email protected]
    > In alt.cellular m rae <[email protected]> wrote:
    > > Not only has Jd power and consumer reports rank at the bottom, the very
    > > bottom, the cs stinks. Not only do you have to pay a fee every time you
    > > call

    >
    > Wrong. That policy was only in place for customers with bad credit and
    > getting rid of the policy was one of the first things the new CEO did.


    And furthermore, it did not apply to "every" call.


    ---
    Update your PC at http://windowsupdate.microsoft.com
    Checked by AVG anti-virus system (http://www.grisoft.com).
    Version: 6.0.522 / Virus Database: 320 - Release Date: 9/30/2003





  9. #24
    O/Siris
    Guest

    Re: Sprint's Customer Service

    In article <[email protected]>,=20
    [email protected] says...
    > This is why Sp[rint Customer Service is so absymal.
    > The Sprint employees here exhibit the same defects.
    >=20
    > The customer is the enemy.
    >=20
    > The customer is always wrong.
    >=20


    As usual with you and your gang, Philly, what you say and what's=20
    actually happened never intersect.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  10. #25
    Justin Green
    Guest

    Re: Sprint's Customer Service


    "O/Siris" <[email protected]ntpcs.com> wrote in message
    news:[email protected]
    In article <[email protected]>,
    [email protected] says...
    > This is why Sp[rint Customer Service is so absymal.
    > The Sprint employees here exhibit the same defects.
    >
    > The customer is the enemy.
    >
    > The customer is always wrong.
    >


    As usual with you and your gang, Philly, what you say and what's
    actually happened never intersect.

    --
    -+-
    R
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.


    How the **** would you know what has actually happened? Another example of
    a Sprint dumbass assuming to know something.





  11. #26
    Phill.
    Guest

    Re: Sprint's Customer Service

    In article <[email protected]>,
    "Carl." <[email protected]> wrote:

    > "Steven J Sobol" <[email protected]> wrote in message
    > news:[email protected]
    > > In alt.cellular m rae <[email protected]> wrote:
    > > > Not only has Jd power and consumer reports rank at the bottom, the very
    > > > bottom, the cs stinks. Not only do you have to pay a fee every time you
    > > > call

    > >
    > > Wrong. That policy was only in place for customers with bad credit and
    > > getting rid of the policy was one of the first things the new CEO did.

    >
    > And furthermore, it did not apply to "every" call.


    Except the policy was changed long before the latest JD Power study
    which rated SprinbtPCS customer service LAST.

    The SprintPCS apologists are in DENIAL.



  12. #27
    Justin Green
    Guest

    Re: Sprint's Customer Service


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    In article <[email protected]>, [email protected]
    says...
    > Not only has Jd power and consumer reports rank at the bottom, the very
    > bottom, the cs stinks. Not only do you have to pay a fee every time you
    > call, but you are treated like you are a moron and are talking to a
    > montonic person... great customer service huh?
    >


    Pay a fee every time you call? When was the last time you called SPCS
    CS?

    --
    -+-
    R
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.


    Why did you broadcast this? You'll risk the rest of the forums seeing what
    a dumbass you are.





  13. #28
    Whoishere9160779
    Guest

    Re: Sprint's Customer Service

    >How the **** would you know what has actually happened? Another example of
    >a Sprint dumbass assuming to know something.


    works both ways - how do you know what happened? And if I am dumbass - then
    you are too -you are assuming you know something just you accuse me



  14. #29
    Justin Green
    Guest

    Re: Sprint's Customer Service


    "Whoishere9160779" <[email protected]> wrote in message
    news:[email protected]
    > >How the **** would you know what has actually happened? Another example

    of
    > >a Sprint dumbass assuming to know something.

    >
    > works both ways - how do you know what happened? And if I am dumbass -

    then
    > you are too -you are assuming you know something just you accuse me


    No, you're the one who said Sprint didn't lie to me. I can go back and
    quote you if you want me to. But that shouldn't be necessary. You're a bog
    boy and you don't need me to post what you already said, right?





  15. #30
    Whoishere9160779
    Guest

    Re: Sprint's Customer Service

    >No, you're the one who said Sprint didn't lie to me. I can go back and
    >quote you if you want me to


    Find it -



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