Results 1 to 12 of 12
  1. #1
    Shy Joe Joe Ignotus
    Guest
    The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    comes with a lifetime warranty. But neither Sprint nor Costco will put
    anything in writing. Is someone preying upon my naivety?

    [posted via phonescoop.com]



    See More: Lifetime Guarantee




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: Lifetime Guarantee


    "Shy Joe Joe Ignotus" <[email protected]> wrote in message
    news:[email protected]
    > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > anything in writing. Is someone preying upon my naivety?
    >
    > [posted via phonescoop.com]


    Yep. I think Costco only allows a 30 day warrantee stock and normally there
    is only a 14-day warrantee with Sprint PCS. Costco will take the phone back
    for any reason at all .... "Satisfaction Guarrenteed". Costco customers are
    a bit different than run-of-the-mill Target and Walmart style customers, so
    such a guarrentee is probably not going to bankrupt them.

    Tom Veldhouse







  3. #3
    Justin
    Guest

    Re: Lifetime Guarantee


    "Thomas T. Veldhouse" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Shy Joe Joe Ignotus" <[email protected]> wrote in message
    > news:[email protected]
    > > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > > anything in writing. Is someone preying upon my naivety?
    > >
    > > [posted via phonescoop.com]

    >
    > Yep. I think Costco only allows a 30 day warrantee stock and normally

    there
    > is only a 14-day warrantee with Sprint PCS. Costco will take the phone

    back
    > for any reason at all .... "Satisfaction Guarrenteed". Costco customers

    are
    > a bit different than run-of-the-mill Target and Walmart style customers,

    so
    > such a guarrentee is probably not going to bankrupt them.
    >
    > Tom Veldhouse



    Here in TX, we see quite a difference in the Target and Wal Mart shoppers.





  4. #4
    3G Geek
    Guest

    Re: Lifetime Guarantee

    I don't know if this is what you meant or not Thomas, but all new Sprint
    PCS phones come with a 1 yr manufacturer warranty. As long as the
    warranty isn't voided by physical damage or neglect, its covered for 1
    yr from purchase date.

    "Thomas T. Veldhouse" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Shy Joe Joe Ignotus" <[email protected]> wrote in message
    > news:[email protected]
    > > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > > anything in writing. Is someone preying upon my naivety?
    > >
    > > [posted via phonescoop.com]

    >
    > Yep. I think Costco only allows a 30 day warrantee stock and normally there
    > is only a 14-day warrantee with Sprint PCS. Costco will take the phone back
    > for any reason at all .... "Satisfaction Guarrenteed". Costco customers are
    > a bit different than run-of-the-mill Target and Walmart style customers, so
    > such a guarrentee is probably not going to bankrupt them.
    >
    > Tom Veldhouse
    >
    >
    >
    >


    [posted via phonescoop.com]



  5. #5
    Phill.
    Guest

    Re: Lifetime Guarantee

    In article <[email protected]>,
    [email protected] (Shy Joe Joe Ignotus) wrote:

    > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > anything in writing. Is someone preying upon my naivety?



    Costco is counting on your being too embarressed to bring in a 2 year
    old phone for refind when it falls apart, but if you do, and have your
    receipt, they'll refund you.



  6. #6
    Thomas T. Veldhouse
    Guest

    Re: Lifetime Guarantee


    "3G Geek" <[email protected]> wrote in message
    news:[email protected]
    > I don't know if this is what you meant or not Thomas, but all new Sprint
    > PCS phones come with a 1 yr manufacturer warranty. As long as the
    > warranty isn't voided by physical damage or neglect, its covered for 1
    > yr from purchase date.
    >


    What I meant was that Costco will only allow you to return it for 30 days,
    after that, you must deal with the manufacturer or Sprint.

    Tom Veldhouse





  7. #7
    Brandt
    Guest

    Re: Lifetime Guarantee

    Costco offers a lifetime guarantee on anything in their store, except
    computers. Just ask the membership desk for a copy of their
    satisfaction guarantee stuff. You will also get the one year warranty
    fron sprint and the 14 days until contract start still apply. All
    costco will do is refund your money if there is a problem with a phone.
    There are no refurbs, phone book transfers ... If you are a costco
    member when they refund your money you can take the money and put it
    towards a new phone. This will probably change soon as people figure
    out that if they break the phone they can get a new one.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    [email protected] (Shy Joe Joe Ignotus) wrote in article
    <[email protected]>:
    > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > anything in writing. Is someone preying upon my naivety?
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  8. #8
    Brandt
    Guest

    Re: Lifetime Guarantee

    "Costco's Unconditional Double Guarantee
    On merchandise: We guarantee your satisfaction on every product we sell
    by offering a full refund, subject to certain product specific
    limitations. "

    found on costco.com

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    [email protected] (Shy Joe Joe Ignotus) wrote in article
    <[email protected]>:
    > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > anything in writing. Is someone preying upon my naivety?
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  9. #9
    Shy Joe Joe Ignotus
    Guest

    Re: Lifetime Guarantee

    Well taken. Thanks. Nonetheless, Sprint should clarify the policy so as
    to leave no doubt about it for prospective customers.
    Retentiveness/confusion/lack of candor only gives me incentive to go to
    Cingular or Verizon. So please forward this note to anyone at Sprint PCS
    who can swing the bat. Calling the Sprint 800 number is useless, since
    the call center never passes the customer up to the corporate level, and
    the "average" call center operative--at least the ones whom I
    reached--are either ignorant, powerless, or unwilling to make a definite
    statement.

    Costco/Sprint leave similar confusion about the "extra" battery that
    comes, only to Costo customers, with the Samsung A620 phone--you send in
    a coupon or proof or purchase, and presumably get the extra battery 3-4
    weeks later. The Sprint offer--somewhere on a Sprint computer, I have
    confirmed--is that "new and existing customers" qualify for a free
    second battery upon activation of the phone. Any new phone has to be
    activated, or it would be useless. But clarification is needed as to
    whether a current customer (who keeps the same Sprint account) qualifies
    for this offer. The official Sprint policy seems to say so, but the
    Sprint PCS manager of my Sprint representative at Costco, said the
    opposite.

    Final note: the Samsung A620 seems to be the current top-of-the line
    phone from Sprint, but the camera is only about a half megapixel. In
    Japan phone-cameras go up to 2 megapixels. When are Sprint phone cameras
    going well beyond the puny half megapixel?

    [email protected] (Brandt ) wrote in article
    <[email protected]>:
    > "Costco's Unconditional Double Guarantee
    > On merchandise: We guarantee your satisfaction on every product we sell
    > by offering a full refund, subject to certain product specific
    > limitations. "
    >
    > found on costco.com
    >
    > --
    > -Brandt
    >
    > I work for SprintPCS,
    > I DON'T speak for them.
    >
    >
    > [email protected] (Shy Joe Joe Ignotus) wrote in article
    > <[email protected]>:
    > > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > > anything in writing. Is someone preying upon my naivety?
    > >
    > > [posted via phonescoop.com]

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  10. #10
    O/Siris
    Guest

    Re: Lifetime Guarantee

    In article <[email protected]>, [email protected]=20
    says...
    > Well taken. Thanks. Nonetheless, Sprint should clarify the policy so as
    > to leave no doubt about it for prospective customers.
    >=20


    Sprint PCS has no say in Costco's return policies, whatever they may be.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  11. #11
    Brandt
    Guest

    Re: Lifetime Guarantee

    Sprint does not recognize Costco's return policy, it is like Radio
    Shack's. You return it to the store and they take the loss, not Sprint.

    In regards to the extra Battery, I actually am a rep at costco so I know
    these answers rather well.
    1. Nothing needs to be sent in.
    -I would make sure the ESN on the phone is the same on the box
    though, since this is how they know who to send it to.
    2. It is for BOTH existing and new customers. If you look at the
    handout in the store it won't say anything about new customers only.

    And finally about the phones in japan. I wouldn't compare to much to
    them, they are several years ahead of us, we are cutting the gap, but
    America isn't as interested as a whole as Japan is. Those phones cost a
    lot more than our current camera phones do, and Americans are cheap.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    [email protected] (Shy Joe Joe Ignotus) wrote in article
    <[email protected]>:
    > Well taken. Thanks. Nonetheless, Sprint should clarify the policy so as
    > to leave no doubt about it for prospective customers.
    > Retentiveness/confusion/lack of candor only gives me incentive to go to
    > Cingular or Verizon. So please forward this note to anyone at Sprint PCS
    > who can swing the bat. Calling the Sprint 800 number is useless, since
    > the call center never passes the customer up to the corporate level, and
    > the "average" call center operative--at least the ones whom I
    > reached--are either ignorant, powerless, or unwilling to make a definite
    > statement.
    >
    > Costco/Sprint leave similar confusion about the "extra" battery that
    > comes, only to Costo customers, with the Samsung A620 phone--you send in
    > a coupon or proof or purchase, and presumably get the extra battery 3-4
    > weeks later. The Sprint offer--somewhere on a Sprint computer, I have
    > confirmed--is that "new and existing customers" qualify for a free
    > second battery upon activation of the phone. Any new phone has to be
    > activated, or it would be useless. But clarification is needed as to
    > whether a current customer (who keeps the same Sprint account) qualifies
    > for this offer. The official Sprint policy seems to say so, but the
    > Sprint PCS manager of my Sprint representative at Costco, said the
    > opposite.
    >
    > Final note: the Samsung A620 seems to be the current top-of-the line
    > phone from Sprint, but the camera is only about a half megapixel. In
    > Japan phone-cameras go up to 2 megapixels. When are Sprint phone cameras
    > going well beyond the puny half megapixel?
    >
    > [email protected] (Brandt ) wrote in article
    > <[email protected]>:
    > > "Costco's Unconditional Double Guarantee
    > > On merchandise: We guarantee your satisfaction on every product we sell
    > > by offering a full refund, subject to certain product specific
    > > limitations. "
    > >
    > > found on costco.com
    > >
    > > --
    > > -Brandt
    > >
    > > I work for SprintPCS,
    > > I DON'T speak for them.
    > >
    > >
    > > [email protected] (Shy Joe Joe Ignotus) wrote in article
    > > <[email protected]>:
    > > > The Sprint reps at Costco say that a new Sprint PCS phone from Costco
    > > > comes with a lifetime warranty. But neither Sprint nor Costco will put
    > > > anything in writing. Is someone preying upon my naivety?
    > > >
    > > > [posted via phonescoop.com]

    > >
    > > [posted via phonescoop.com]

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  12. #12
    Phill.
    Guest

    Re: Lifetime Guarantee

    In article <[email protected]>,
    [email protected] (Brandt ) wrote:

    > Those phones cost a
    > lot more than our current camera phones do, and Americans are cheap.


    Watches are an example of that. Most Americans have a disposible $50
    watch. Europeans buy an expensive watch to last themelves a lifetime.



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