My story with Sprint

Nicholas Gemas <[email protected]> wrote:
> I signed up with Sprint in fall 2001. Got a good deal on a phone.
> Everything was fine until this summer, when I moved to the east coast
> from the midwest, where my calling area had been. First, Sprint didn't
> want to give me a new phone number to go with my new calling area.

Nicholas, where did you move I ask because I moved from Ohio to California
they did give me a local number, but my contract date also got reset (pushed
back about seven months, which is ridiculous because I hadn't ordered any
new services on the account).

> Last week, I demanded that my service be canceled at once (which

You need to document everything in writing. Make sure any further
communications are in writing - screw the phone conversations, they're
pretty useless as evidence in court.


> must be some way to get out of paying this fee. If I get out of paying
> the fee, I would be willing to negotiate the difference with Sprint
> for an amount of money I feel is justified.

Well, the big thing is disputing everything in writing, which you probably
should have done from the beginning. Send your stuff to SPCS via certified
mail with return receipt, in order to get proof that they have indeed received
your letter(s).

Sounds like there were a metric buttload of screwups on this account, and
I'd be interested in finding out how it all gets resolved.


--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

---

› See More: My story with Sprint

Phill. <[email protected]> wrote:
> In article <[email protected]>,
> Nicholas Gemas <[email protected]> wrote:
>
>> It appears as though they charged me a $150 termination fee on my
>> invoice dated May 3rd. It was later removed (they apparently thought I
>> was trying to cancel my service).
>
> Due to Sprints antiquated computer systems, apparently that is correct.
> You get Terminated in Kansas, and reactivated in CT with new plan and
> credit for ETF fee.

This is PRECISELY what happened to me on my move. I did get credit for
the ETF in Ohio and the activation in Cali, but my contract date still reset.

No Sprint store in Victorville yet, but when I have some time I'm heading
down to Redlands. They'll be given two options: either reset me to 11/28/03,
my original contract end-date, or give me a discounted phone since my wife's
is almost dead anyhow. I'd consider a phone subsidy a reasonable solution,
especially since we need a new phone.

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

VZW Guy <[email protected]> wrote:

"What is antiquated about it.. actually if the CSA change is done
correctly.. Which first the old number needs to be cancel out, once it
is canceled out, they have to go back into it, and apply a ETF FEE
Refund code to credit for the ETF fee at the same time it charges for
it. Sound failry simple to me.. Now that is only if the rep is using
P2K, If thier using Premier, then it automatically applys it.. I don't
know about there other billing systems they have started since I left."

What's broken is that my contract end date was pushed back seven months.
Not because I bought a discounted phone or added promotions, but simply
because I moved my service. That's a crappy way to treat a loyal customer. :P

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

VZW Guy <[email protected]> wrote:
> Actually adding no contract on the plan would charge the customer $10
> extra a month.. The system itself is ine like it is, but needs ONE
> improvement.. which Verizon has.. "The ability to MANUALLY alter the
> contract end date

EXACTLY. Only my wife's Sprint phone was reset when we moved. I did the
EZ Move with Verizon and both of my Verizon lines kept the same contract
end date.


--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

VZW Guy <[email protected]> wrote:
> the only flaw that csa changes have with Sprint PCS.. but technically if
> the rep was doing his job in the first place, he would be able to see
> that a CSA change was done, and check to see what the old contract end

Oh, and no one bothered telling me that the end date changed, and then
some CSR pulled up my account - I'd just happened to ask when the end date
was, and she said it was sometime in 2004 (which is wrong).

--
JustThe.net Internet & Multimedia Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]

>You just listed 328.0 minutes of overage ... those are definitely NOT part
>of your plan.

What happened is this: When the CSA change was made - it expired old plan,
started new plan (even if the plan is the same one you were on before CSA) old
plan was prorated, new plan was prorated - which means you didn't have all the
minutes in plan(s) for the billing period the CSA was done. You should call *2
- and get the overage credited and ask for supervisor if CSR won't do this - or
go to store, let them call CSR and explain the above. CSR should have fixed
this when you did CSA. Tell them you just did CSA change - this should alert
them to what happened but may not (depending on the CSR you get).

Well it shouldnt be, and I would fight that.. They are suppose to honor
your orinigal contract date.. even if no notes are in the account, it is
easy for them to see you had a CSA change. And according to their OWN
m&p's your original contract end date should be honored.. I do
understand your frustration about them having to add a new contract on,
but it has to be done to keep you from being charged the $10 month2month
fee, but like I said the if you cancel at the end of your original
contract they will have to honor it, and appy the ETF refund code to
counter the charge.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> VZW Guy <[email protected]> wrote:
>
> "What is antiquated about it.. actually if the CSA change is done
> correctly.. Which first the old number needs to be cancel out, once it
> is canceled out, they have to go back into it, and apply a ETF FEE
> Refund code to credit for the ETF fee at the same time it charges for
> it. Sound failry simple to me.. Now that is only if the rep is using
> P2K, If thier using Premier, then it automatically applys it.. I don't
> know about there other billing systems they have started since I left."
>
> What's broken is that my contract end date was pushed back seven months.
> Not because I bought a discounted phone or added promotions, but simply
> because I moved my service. That's a crappy way to treat a loyal customer. :P
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]

[posted via phonescoop.com]

read my previous post to this one.. it should be easy to see a csa
change was done, and according to thier own M&P's the original contract
date is to be honored.. If they dont, escalate, and keep escalating to
you get it done.. if you have to file a complaint with BBB and get
executive services involved.

--
Statements made by me are of my opinion and knowledge, and do not
express those by Verizon Wireless(R).
Any information I give is subject to change without notice, and may not
be completely accurate.


Steven J Sobol <[email protected]> wrote in article
<[email protected]>:
> VZW Guy <[email protected]> wrote:
> > the only flaw that csa changes have with Sprint PCS.. but technically if
> > the rep was doing his job in the first place, he would be able to see
> > that a CSA change was done, and check to see what the old contract end
>
> Oh, and no one bothered telling me that the end date changed, and then
> some CSR pulled up my account - I'd just happened to ask when the end date
> was, and she said it was sometime in 2004 (which is wrong).
>
> --
> JustThe.net Internet & Multimedia Services
> 22674 Motnocab Road * Apple Valley, CA 92307-1950
> Steve Sobol, Proprietor
> 888.480.4NET (4638) * 248.724.4NET * [email protected]

[posted via phonescoop.com]