Results 1 to 12 of 12
  1. #1
    Paul Kaytes
    Guest
    Spoke to retention tonight. It wasn't a ruse, I really am thinking of
    cancelling. I just moved from Michigan (where Sprint was my only
    choice in national carriers) to Long Island, where I have lots of
    choice. Since my contract is over, I wanted to see what Sprint would
    offer me to stay. Since I'm a light user, my main goal was to get a
    replacement phone (the battery on my trusty Samsung 8500 doesn't hold
    a charge anymore, and it's probably not worth replacing the battery).
    I also wanted to add a second phone and share the minutes.

    Anyway, like I say, I'm a light user, always have the minimum plan.
    Good payment history (auto debit) and a customer since 1996.

    Anyway, here's what I was offered:

    350 Anytime
    Unlimited N/W 8:00
    $120 credit for new phone
    No activation on new phone
    Second line at $20 (standard, I know)
    Free Sanyo A460 for second line

    I know the Anytime is probably light, but I don't use up my 200
    minutes under my old plan anyway. Since I always carry the minimum
    plan, I'm thinking this was pretty good, but am interested in any
    feedback? Has anybody done better on new phone credit?

    thanks,
    Paul




    See More: Retention....here's what I was offered




  2. #2
    Paul Kaytes
    Guest

    Re: Retention....here's what I was offered

    oops, forgot, the base charge was $35. No Vision.

    ON Mon, 29 Sep 2003 21:30:18 -0400, Paul Kaytes
    <[email protected]@SIGNatt.net> WROTE:

    >Spoke to retention tonight. It wasn't a ruse, I really am thinking of
    >cancelling. I just moved from Michigan (where Sprint was my only
    >choice in national carriers) to Long Island, where I have lots of
    >choice. Since my contract is over, I wanted to see what Sprint would
    >offer me to stay. Since I'm a light user, my main goal was to get a
    >replacement phone (the battery on my trusty Samsung 8500 doesn't hold
    >a charge anymore, and it's probably not worth replacing the battery).
    >I also wanted to add a second phone and share the minutes.
    >
    >Anyway, like I say, I'm a light user, always have the minimum plan.
    >Good payment history (auto debit) and a customer since 1996.
    >
    >Anyway, here's what I was offered:
    >
    >350 Anytime
    >Unlimited N/W 8:00
    >$120 credit for new phone
    >No activation on new phone
    >Second line at $20 (standard, I know)
    >Free Sanyo A460 for second line
    >
    >I know the Anytime is probably light, but I don't use up my 200
    >minutes under my old plan anyway. Since I always carry the minimum
    >plan, I'm thinking this was pretty good, but am interested in any
    >feedback? Has anybody done better on new phone credit?
    >
    >thanks,
    >Paul





  3. #3
    Eric
    Guest

    Re: Retention....here's what I was offered

    <<Anyway, here's what I was offered:
    350 Anytime
    Unlimited N/W 8:00
    $120 credit for new phone
    No activation on new phone
    Second line at $20 (standard, I know)
    Free Sanyo A460 for second line >>

    Not too bad of a plan offered for $35. I would maybe hope for fee
    pcs-2-pcs minutes as well, but it sounds like a pretty solid offer. I
    would definately compare it to other offerings in your area by other
    providers however.

    Also, are you sure its a Sanyo A460? I didn't think Sanyo phones had
    letters in their model numbers. If it is a *Samsung* A460, its a crap
    phone and I'd ask for something better.

    Eric




  4. #4
    AtomicLush
    Guest

    Re: Retention....here's what I was offered


    Actually you probably should take the offer before someone at sprint
    changes their mind and take back that offer. I've been trying to get
    someone to give me a 2nd line on my plan for the past month, but to no
    avail. (The standard is that they only let you do it on plans $40+ or
    something like that.) That rep was being nice by offering you a 2nd
    line on a $35 plan, even with the standard $20 additional fee.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  5. #5
    About Dakota
    Guest

    Re: Retention....here's what I was offered

    > Second line at $20 (standard, I know)

    Cingular only charges for 9.99 for second line, and they have good
    "preferred" national plans that you can share.

    I have a Sprint phone, but I'm going to cancel it next month because
    Cingular made two offers for me in writing:

    $49.98

    350 Anytime Minutes w/ Rollover
    5000 N/W minutes
    Preferred Nation Home Calling Area
    VM, CID, Conference Calling (Up to six parties, where available), and
    the rest of the standard.
    2 lines with no extension of contract
    Additional lines $9.99 each

    --OR--

    $55.00
    500 Anytime Minutes w/Rollover
    5000 N/W minutes
    Fully National Calling Area (Including N/W Minutes, included in Puerto
    Rico, Guam, Virgin Islands)
    Standard Features
    49.99 GAIT Phone (GSM 850/1900, TDMA 800/1900, AMPS 800)
    -Additional lines are NOT AVAILABLE on this plan

    I took up Cingular while temporarily in a non Sprint area this summer,
    but I will be spending a lot of time in North Dakota in the coming year,
    and Sprint lack coverage of the upper Midwest.

    AD




  6. #6
    Eric
    Guest

    Re: Retention....here's what I was offered

    <<You dis the phone. My Wife has that phone and it works great for her,
    no trouble at all and she loves the phone. She used 300 minutes on it
    last month herself and registered not even one complaint. >>

    Yeah, sorry, I should have said that it was just my personal opinion. I
    had an A460 for about a week and it could *never* hold a signal at my
    house for more than a couple minutes at a time before dropping it and
    going into searching mode. My Nokia 3585i (and previously, the 8100)
    never had that problem and I always get good signal with them. I had
    also read a lot of other negative reports about the A460 (and N400), so
    I guess it is just a matter of how the phone works for you.

    To the original poster, you can try out the A460 and see how it works
    for you, but always be aware that you can return it within 14 days if
    the quality is not up to your standards.

    Eric




  7. #7
    David G. Imber
    Guest

    Re: Retention....here's what I was offered

    On Mon, 29 Sep 2003 21:30:18 -0400, Paul Kaytes
    <[email protected]@SIGNatt.net> wrote:


    >Anyway, here's what I was offered:
    >
    >350 Anytime
    >Unlimited N/W 8:00
    >$120 credit for new phone
    >No activation on new phone
    >Second line at $20 (standard, I know)
    >Free Sanyo A460 for second line


    I've always liked Sprint, and I go back to the days when they had
    no contracts. So a while ago I added a phone to my original plan. After a
    few months Sprint asked ME if I wanted to go on to a one-year contract
    because I could possibly do better (in other words, they engaged the
    retention effort). This is what they gave me:

    450 Anytime
    500 PCS to PCS
    2550 N&W from 8:00

    Cost: $30/month

    I took this plan with a one-year contract for both myself and my
    wife. So there was almost no net change in the monthly bill, but we got
    much more for the money.

    There was no phone credit involved with this, because it wasn't
    that kind of situation (we already each had phones that were fairly new).
    At the time it was clear that while a $100+ phone credit would be nice,
    we'd save more in the long run due to more more airtime.

    DGI






  8. #8
    Phill.
    Guest

    Re: Retention....here's what I was offered

    In article <[email protected]>,
    David G. Imber <imber[email protected]> wrote:

    > On Mon, 29 Sep 2003 21:30:18 -0400, Paul Kaytes
    > <[email protected]@SIGNatt.net> wrote:
    >
    >
    > >Anyway, here's what I was offered:
    > >
    > >350 Anytime
    > >Unlimited N/W 8:00
    > >$120 credit for new phone
    > >No activation on new phone
    > >Second line at $20 (standard, I know)
    > >Free Sanyo A460 for second line

    >
    > I've always liked Sprint, and I go back to the days when they had
    > no contracts. So a while ago I added a phone to my original plan. After a
    > few months Sprint asked ME if I wanted to go on to a one-year contract
    > because I could possibly do better (in other words, they engaged the
    > retention effort). This is what they gave me:
    >
    > 450 Anytime
    > 500 PCS to PCS
    > 2550 N&W from 8:00
    >
    > Cost: $30/month
    >
    > I took this plan with a one-year contract for both myself and my
    > wife. So there was almost no net change in the monthly bill, but we got
    > much more for the money.
    >
    > There was no phone credit involved with this, because it wasn't
    > that kind of situation (we already each had phones that were fairly new).
    > At the time it was clear that while a $100+ phone credit would be nice,
    > we'd save more in the long run due to more more airtime.
    >
    > DGI
    >
    >
    >


    2 years ago I had
    500 Minutes $40
    from a promotion

    then went to a retention plan :

    650 Anytime (500 + 150 Bonus)
    3000 N&W from 8 PM (1000 + 2000 bonus)
    $36/month

    this year with a new 1 year contract
    600 Anytime (300 + 300 bonus)
    Unlim N&W from 8 PM
    $100 credit for a new phone
    $30/month



  9. #9
    Paul Kaytes
    Guest

    Re: Retention....here's what I was offered

    ON Mon, 29 Sep 2003 21:18:37 -0500 (EST), [email protected]
    (Eric) WROTE:

    viders however.
    >
    >Also, are you sure its a Sanyo A460? I didn't think Sanyo phones had
    >letters in their model numbers. If it is a *Samsung* A460, its a crap
    >phone and I'd ask for something better.
    >
    >Eric


    yes, you're right, it's a Samsung A460. Funny about that phone, if
    you read the review on phonescoop and on Amazon.com, it either gets 5
    stars or no stars, it seems that the phone either works great or not
    at all. Wonder if it's production lots, or if there's just a
    threshold of signal it has to have, and service is all or nothing.

    In any case, I cancelled the A460 and got a much better deal (see my
    other post in this thread).

    thanks for the reply
    Paul




  10. #10
    Paul Kaytes
    Guest

    Re: Retention....here's what I was offered

    A bunch has changed since I posted yesterday.

    I called and cancelled the second line, and with it, the free A460.
    At first they wouldn't let me do it, then they would, then they
    wouldn't, spoke to 3 reps, finally they agreed with my argument that I
    had 14 days to cancel with or without a contract on the second line.

    Anyway, I went to Radio Shack and got in on the $79/Samsung5300 deal
    (which I read about here, thanks to whoever posted it), but I had to
    go to a 2 year contract. They threw in some other stuff, too.

    So here's what I wound up with. It may not be the greatest
    minutes-wise, but it suits my needs, and takes care of my phone
    problem (the 8500 whose battery won't hold a charge will be on the
    second line, which is just an emergency phone for the car, and the car
    charger still powers the phone).

    350 Anytime
    unlimited N/W 8:00
    PCS to PCS
    $120 credit for purchase of new phone
    $35/month on a 2 year agreement
    $20 for second line
    $7 for Vision on second line (which is now my primary use phone)
    Samsung5300 for $79
    $30 for sync software
    free data cable.

    Unfortunately, the $79 Samsung deal ends today.

    thanks to all for the input, I'm pretty happy. I made a call on the
    5300 and it blows away the 8500, which I was pretty satisfied with
    until the battery stopped holding a charge.

    One more thing.....2 1/2 years ago, the last time I signed a contracf
    with Sprint, I dealt with the rudest, most uncaring, and just plain
    incompetent customer service reps I've seen in any industry. It took
    a year down the road to get everything straightened out. Over the
    last few days, I've spoken to about a half dozen Sprint reps in
    getting my Retention plan and second line, then cancelling the second
    line and free phone, and then adding it back with the 5300. Everybody
    was polite, and curteous. They didn't all have the answers at hand,
    but they at least told me so when they weren't sure of something and
    checked with a supervisor. I appreciate somebody taking the time to
    find out the correct answer (although they probably should have had it
    at hand, my impression was that they were mostly new employees and I
    was throwing them some curve balls) rather than making something up to
    dispatch with my call (which they did back then). Kudos to Sprint CS,
    I never thought I'd say that.

    take care,
    Paul

    take care,
    Paul




  11. #11
    Phill.
    Guest

    Re: Retention....here's what I was offered

    In article <[email protected]>,
    Paul Kaytes <[email protected]@SIGNatt.net> wrote:

    > A bunch has changed since I posted yesterday.
    >
    > I called and cancelled the second line, and with it, the free A460.
    > At first they wouldn't let me do it, then they would, then they
    > wouldn't, spoke to 3 reps, finally they agreed with my argument that I
    > had 14 days to cancel with or without a contract on the second line.
    >
    > Anyway, I went to Radio Shack and got in on the $79/Samsung5300 deal


    Are you sure you don't mean Sanyo 5300?

    > (which I read about here, thanks to whoever posted it), but I had to
    > go to a 2 year contract. They threw in some other stuff, too.
    >
    > So here's what I wound up with. It may not be the greatest
    > minutes-wise, but it suits my needs, and takes care of my phone
    > problem (the 8500 whose battery won't hold a charge will be on the
    > second line, which is just an emergency phone for the car, and the car
    > charger still powers the phone).
    >


    Amazon.com will sell you a new battery for your 8500 for $59.95
    just search on "Samsung 8500 battery". When current battery finals dies,
    car charger may no longer power it.

    > 350 Anytime
    > unlimited N/W 8:00
    > PCS to PCS
    > $120 credit for purchase of new phone
    > $35/month on a 2 year agreement
    > $20 for second line
    > $7 for Vision on second line (which is now my primary use phone)
    > Samsung5300 for $79
    > $30 for sync software
    > free data cable.
    >
    > Unfortunately, the $79 Samsung deal ends today.
    >
    > thanks to all for the input, I'm pretty happy. I made a call on the
    > 5300 and it blows away the 8500, which I was pretty satisfied with
    > until the battery stopped holding a charge.
    >
    > One more thing.....2 1/2 years ago, the last time I signed a contracf
    > with Sprint, I dealt with the rudest, most uncaring, and just plain
    > incompetent customer service reps I've seen in any industry. It took
    > a year down the road to get everything straightened out. Over the
    > last few days, I've spoken to about a half dozen Sprint reps in
    > getting my Retention plan and second line, then cancelling the second
    > line and free phone, and then adding it back with the 5300. Everybody
    > was polite, and curteous. They didn't all have the answers at hand,
    > but they at least told me so when they weren't sure of something and
    > checked with a supervisor. I appreciate somebody taking the time to
    > find out the correct answer (although they probably should have had it
    > at hand, my impression was that they were mostly new employees and I
    > was throwing them some curve balls) rather than making something up to
    > dispatch with my call (which they did back then). Kudos to Sprint CS,
    > I never thought I'd say that.
    >
    > take care,
    > Paul
    >
    > take care,
    > Paul
    >




  12. #12
    CR
    Guest

    Re: Retention....here's what I was offered

    Here's my plan
    450 anytime
    500 pcs to pcs
    unlimited nights and weekends at 8pm
    new Sanyo 8100 for 50 bucks
    Oh i get 50 roaming minutes a month too.
    All for the sum of 29.99 a month.







    "Paul Kaytes" <[email protected]@SIGNatt.net> wrote in message
    news:[email protected]
    > Spoke to retention tonight. It wasn't a ruse, I really am thinking of
    > cancelling. I just moved from Michigan (where Sprint was my only
    > choice in national carriers) to Long Island, where I have lots of
    > choice. Since my contract is over, I wanted to see what Sprint would
    > offer me to stay. Since I'm a light user, my main goal was to get a
    > replacement phone (the battery on my trusty Samsung 8500 doesn't hold
    > a charge anymore, and it's probably not worth replacing the battery).
    > I also wanted to add a second phone and share the minutes.
    >
    > Anyway, like I say, I'm a light user, always have the minimum plan.
    > Good payment history (auto debit) and a customer since 1996.
    >
    > Anyway, here's what I was offered:
    >
    > 350 Anytime
    > Unlimited N/W 8:00
    > $120 credit for new phone
    > No activation on new phone
    > Second line at $20 (standard, I know)
    > Free Sanyo A460 for second line
    >
    > I know the Anytime is probably light, but I don't use up my 200
    > minutes under my old plan anyway. Since I always carry the minimum
    > plan, I'm thinking this was pretty good, but am interested in any
    > feedback? Has anybody done better on new phone credit?
    >
    > thanks,
    > Paul
    >






  • Similar Threads