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  1. #1
    Bob Smith
    Just noticed this ditty off of SPCS's site -


    Sprint Wireless Local Number Portability Plans on Track, on Schedule
    For November Deadline

    Media Contacts:
    Dan Wilinsky, 913-794-2967
    [email protected]

    Jennifer Walsh, 913-794-2950
    [email protected]

    OVERLAND PARK, Kan. - October 01, 2003
    Sprint today demonstrated continued progress with plans for local
    number portability (LNP), the federal rule that will allow wireless
    customers to keep the same mobile phone number if they switch
    carriers. Sprint also re-stated its commitment to make customers'
    porting experience as smooth and as simple as possible beginning Nov.
    24, when the LNP rule takes effect.

    Earlier this week, Sprint helped mark a wireless industry milestone in
    the preparation for LNP. Sprint and Nextel announced their completion
    of the industry's first Service Level Agreement (SLA) to facilitate
    the porting of phone numbers between wireless carriers.

    Also, in a related announcement, Sprint said its local
    telecommunications division and its wireless division will allow
    customers to port their phone numbers. Sprint local telecommunications
    division customers in certain states will have the option to switch
    their local phone number to a wireless phone and vice versa.

    Although the FCC has not yet responded to several outstanding issues
    that could negatively impact a customer's porting experience, Sprint
    is preparing to make the porting process as simple as possible for PCS
    customers in the absence of FCC direction, said Len Lauer, president
    and chief operating officer of Sprint and president of the company's
    PCS division.

    Among the steps Sprint is taking to deliver a smooth porting
    experience for PCS customers:

    LNP Customer Service. Sprint is training thousands of sales and
    service specialists who are dedicated to ensuring the customer's
    porting experience is as seamless as possible when porting to Sprint.
    By the LNP launch, Sprint will have invested nearly a quarter of a mil
    lion hours in training these representatives.

    Customer Outreach. Sprint will keep in close contact with its
    customers during the porting process. In the event of any port delay,
    Sprint LNP Porting Specialists will call customers to resolve the

    Network Changes. Sprint has completed several software changes on
    major systems to achieve LNP compliance within the network. The
    changes included new software logic on network switches, data network
    elements and on Sprint's voicemail system.

    New Systems and Information. Beginning Nov. 24, Sprint customers can
    check the status of their port by dialing *2 from their new Sprint
    handset or by logging on to Educational materials
    concerning LNP will be available to Sprint customers at point of sale,
    from Sprint specialists and on the Sprint web site.

    "There's a customer-driven need for consistency and predictability in
    the porting process, to make it simple and straightforward," Lauer
    said. He added that LNP, however, requires cooperation among carriers
    and clear direction from the FCC on carrier responsibilities. "Thanks
    to the porting process that we're on the verge of rolling out, and the
    progress we are making with other wireless carriers, we're confident
    that Sprint is doing everything in its power to make the customer
    experience as easy as possible," Lauer said.

    Sprint is in the process of negotiating wireless-to-wireless porting
    arrangements and has asked the FCC to clarify several outstanding LNP
    issues. Lauer appealed again to the FCC to act quickly and to clarify
    rules for portability and consumer issues, particularly in the area of
    landline-to-wireless porting.

    Among the areas where the rules are unclear and could cause problems
    for wireless and wireline customers:

    Landline to Wireless Porting. Many landline customers expect to be
    able to port their numbers to wireless. However, some landline
    carriers seek to impose limitations on the ability of their customers
    to do that. Sprint has called upon the FCC to take action to ensure
    that the marketplace is open to competition, giving customers the
    ability to port from landline to wireless beginning in November.

    Porting Intervals. Conventionally, landline-to-landline porting takes
    at least four business days. Initially, landline-to-wireless porting
    is likely to take that long, too. Sprint hopes that the FCC will help
    make the porting experience a consistent experience across all

    Testing Portability. To engage other companies in testing and
    developing agreements, Sprint has sent to wireless and wireline
    carriers roughly 600 "Trading Partner Profiles." Each profile contains
    the Sprint technical information needed to start a port request with
    Sprint. Some wireline and wireless carriers are refusing to test the
    systems that make portability work without a signed agreement. Sprint
    believes it is imperative for testing to take place immediately, with
    or without a completed agreement, if the Nov. 24 deadline for LNP is
    to be met.

    Sprint's LNP actions are the latest in a series of efforts to attain
    the company's top objective of overall customer satisfaction. Since
    last fall, Sprint has embarked upon a campaign to make wireless
    service easy for customers. Among the improvements: Sprint has adopted
    a "one and done" approach in which specialists own each customer call
    and strive for one-call resolution. Also, PCS has shifted its policy
    so that phone upgrade offers are available for existing customers, not
    just for new customers. And Sprint continues to showcase the quality
    and ease of use of PCS VisionSM services by bringing to market
    innovative devices as well as applications such as Picture Mail.

    See More: Here's some good news ...

  2. #2
    Sam Iam

    Re: Here's some good news ...

    The good news is that switching away from Sprint POS is now easier than
    ever. I don't know if it can ever be made easy enough however. I also
    notice Sprint POS is trying to introduce "new plans" to entice unhappy
    customers to stay.

    I think the offical name for their new advertising campaign is:

    "new and improved but still uncompetative plan rates to offset terrible
    CS, error riddled billing, and lowest industry ratings" also known as
    the "stop the hemoraging" campaign. LOL

    I'm almost tempted to wait until November becasue I'd love to switch
    away from them and keep my number in a big "F-You" to Sprint POS.

    However, they're really soooo bad that I don't think I can wait. I had
    to stay Sprint POS this month to have them resolve their prior billing
    F-Ups, which they only fixed half of btw, but after the 27th of Oct,
    it's good bye and a big F-YOU to Sprint POS.

    No wonder Consumer Reports and others all rank Sprint POS at the bottom.
    Ineptitude doesn't explain it, only willful profiteering crooks could
    hire such poorly trained (and I'll bet minimum wage) CS and still have
    the most expensive plans and tack on as many bogus fees as Sprint does.

    I hope Sprint POS executives all develop bleeding hemorrhoids as payment
    for the big pain in the ass their billing policies and crappy service
    cause their customers every day!! Sprint POS is the Enron of cellular.

    Can you hear me now? LOL.

    [posted via]

  3. #3

    Re: Here's some good news ...

    In article <[email protected]>, [email protected]=20
    > ...have the most expensive plans...

    By all means, please tell us which plans, precisely, are that far out of=20
    line with what the rest of the industry is offering.

    I work for SprintPCS
    I *don't* speak for them.

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