Sprint Retention Plans FAQ

What about retention deals? SprintPCS wisely would prefer that customers
not leave, its been reported it costs $300-$450 to obtain a new customer
in advertising, support, and phone price subsidies, etc.; so it behooves
SprintPCS to try to retain customers by offering them a deal. However
this is a murky, semi-secret, here-to-fore not fully documented process.
Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
car that is the same make as their existing one. Those plans are not
secret. Sprint could save a lot of grief and help themselves by
switching to a single predictable advertised retention plan. Bonus 5%
extra minutes after first year with Sprint and 2% more for each
additional year might work. Some SprintPCS employees will insult me, but
SprintPCS does not keep secret the special deals for new customers, why
should it keep secret the deals it has to retain customers? Ford
doesn't. From what I have read in this newsgroup, I read about customers
SprintPCS has lost because the customer didn't know how to get or wasn't
offered a retention deal, that SprintPCS might have been happy to
offer.....IF IT HAD BEEN ASKED FOR....



FAQ on retention Deals from SprintPCS

Who should I contact?

Outside of a contract call CANCELLATION or go to a SprintPCS owned store
and talk to a manger and try to negotiate a deal. The variability of
deals is truly astounding, and while its been discussed, I'm not sure I
or anyone else has a good handle on how to get the best deal, other than
its a matter of luck and who you negotiate with, and how well you can
negotiate, and your standing as a SprintPCS customer. Such
unpredictability is the reason for this FAQ.

CANCELLATION = 1-866-762-0468



How do I negotiate?

When buying a car, I always found the best negotiating tactic was:
"I don't think thatıs the best deal you're allowed to offer me, let me
go eat lunch, call my cell at xxx-xxx-xxxx if you can see your way clear
to do better". Last time I did that, as my wife and I were sitting down
to eat, the salesman called and said "We figured out how to give you
$800 more on your trade", I said, "OK, throw in VentShades too, and we
have a deal".



What works best in negotiating with Sprint?

So apparently with Sprint, you call Cancellation and say "I'm seriously
considering switching to XXXXXXX Carrier because.....; are there any
deals you could offer me to consider to stay with Sprint?"

In my case I said (and meant it) "I'm considering switching to Verizon
as my son now has Verizon, and with their deals on 1000 Free Verizon to
Verizon minutes, I'd come out ahead".

A former SprintPCS rep said (in this newsgroup) he could always tell who
was really getting ready to Cancel, and who was bluffing. If the Sprint
rep says "OK I can cancel you", you say, "I have 2 more weeks this
billing period, let me think about it, don't cancel me yet; when should
I call back to cancel so as not to be charged another month, if thatıs
what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
and try another rep. Always ask for something extra when they make an
offer. If they say: we can offer you xxx minutes for only $yyy/month
with unlimited nights and weekends. Say "That sounds enticing, if you
can also add unlimited PCS to PCS and we have a deal", might work for
you.

A Sprint employee in 9/2003 posted the following suggestions
(*****ing corrected)::


They can't cancel you unless you tell them specifically to cancel, if you
say you're thinking of canceling, they won't cancel you.

How long have you been a customer? $97 per month for all 4 lines? I'm
assuming you have 3 add-a-phones.

Use what you know to your advantage. If your bill is always paid on
time and in full, say that. Also, do some shopping around at the
competitors first, if you see a better deal, write it down and who it is
with.

Stay calm, and be polite. If you don't get what you like, say 'thank
you' and call back a few minutes later.

Keep to your "I'm thinking of canceling soon" attitude. Think of
the reasons to cancel, if you're not in a contract, then you have more
ammunition.



What retention deals are available?

Go to Google, select groups, select advanced group search, pick
alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
and search the last few months and see what people have gotten so you'll
know what you could reasonably expect, after examining the dozens posted
here recently. Some claim they have stopped offering unlimited Vision as
a free bonus.


Am I a good candidate for a good retention deal?

Apparently the longer you have been a Sprint customer, and if you've
never been late with a payment, and the more phones you have, and the
more you pay per month, the better chance you have to get a good
retention deal. You also need to be not on contract, or in the last
month or so of a contract.


Any other ways to save?

Yes! If you work for a large company, it may have a deal negotiated with
SprintPCS that will also allow any employee to participate. These deals
offer a discount of 5 to 27% on monthly repeating charges, and discounts
on new equipment purchases. Further, business plans are never charged
"Activation" fees; and likely have a dedicated SprintPCS employee in the
Sprint business department to handle billing problems, etc. These
discounts would be ON TOP OF any promotional plan or retention plan, you
would contact either your company's Sprint representative or the
Business # 1-888-788-4727

=========

Oct. 1, 2003
This FAQ is based on my experiences and the reported experiences of
others as posted in this newsgroup. SprintPCS is free to change its
policies at any time, and I make no guarantee as to what will happen if
one seeks a retention plan, and cannot be held responsible for your
results. I believe it would serve SprintPCS better if it were not
secretive about these plans, and view this posting as helpful to Sprint.
I welcome ===constructive=== criticism and additions.

Personal insults addressed to the author will be ignored.

One former employee has the notion that availing oneself of these
opportunities is "Stealing" from SprintPCS. Hardly. You won't be holding
a gun to their head, just asking for deals that
not everyone knows about. Sprint wouldn't give you a retention deal if
your weren't eligible and they didn't want you to have it. In many cases
they are adding Plan Minutes that they reasonably expect won't be used
anyway. But I like having extra minutes I don't use so I don't have to
carefullly track my useage. If you're the type that insist on paying
full sticker price every time you buy a car, then maybe asking for a
Retention plan is not for you.

---

› See More: Sprint Retention Plans FAQ

Watch out Phill. You are starting to post some good ideas and comments
lately.

People may think you are a imposter.



--

"Phill." <[email protected]> wrote in message
news:[email protected]...
> What about retention deals? SprintPCS wisely would prefer that customers
> not leave, its been reported it costs $300-$450 to obtain a new customer
> in advertising, support, and phone price subsidies, etc.; so it behooves
> SprintPCS to try to retain customers by offering them a deal. However
> this is a murky, semi-secret, here-to-fore not fully documented process.
> Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
> car that is the same make as their existing one. Those plans are not
> secret. Sprint could save a lot of grief and help themselves by
> switching to a single predictable advertised retention plan. Bonus 5%
> extra minutes after first year with Sprint and 2% more for each
> additional year might work. Some SprintPCS employees will insult me, but
> SprintPCS does not keep secret the special deals for new customers, why
> should it keep secret the deals it has to retain customers? Ford
> doesn't. From what I have read in this newsgroup, I read about customers
> SprintPCS has lost because the customer didn't know how to get or wasn't
> offered a retention deal, that SprintPCS might have been happy to
> offer.....IF IT HAD BEEN ASKED FOR....
>
>
>
> FAQ on retention Deals from SprintPCS
>
> Who should I contact?
>
> Outside of a contract call CANCELLATION or go to a SprintPCS owned store
> and talk to a manger and try to negotiate a deal. The variability of
> deals is truly astounding, and while its been discussed, I'm not sure I
> or anyone else has a good handle on how to get the best deal, other than
> its a matter of luck and who you negotiate with, and how well you can
> negotiate, and your standing as a SprintPCS customer. Such
> unpredictability is the reason for this FAQ.
>
> CANCELLATION = 1-866-762-0468
>
>
>
> How do I negotiate?
>
> When buying a car, I always found the best negotiating tactic was:
> "I don't think thatıs the best deal you're allowed to offer me, let me
> go eat lunch, call my cell at xxx-xxx-xxxx if you can see your way clear
> to do better". Last time I did that, as my wife and I were sitting down
> to eat, the salesman called and said "We figured out how to give you
> $800 more on your trade", I said, "OK, throw in VentShades too, and we
> have a deal".
>
>
>
> What works best in negotiating with Sprint?
>
> So apparently with Sprint, you call Cancellation and say "I'm seriously
> considering switching to XXXXXXX Carrier because.....; are there any
> deals you could offer me to consider to stay with Sprint?"
>
> In my case I said (and meant it) "I'm considering switching to Verizon
> as my son now has Verizon, and with their deals on 1000 Free Verizon to
> Verizon minutes, I'd come out ahead".
>
> A former SprintPCS rep said (in this newsgroup) he could always tell who
> was really getting ready to Cancel, and who was bluffing. If the Sprint
> rep says "OK I can cancel you", you say, "I have 2 more weeks this
> billing period, let me think about it, don't cancel me yet; when should
> I call back to cancel so as not to be charged another month, if thatıs
> what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
> and try another rep. Always ask for something extra when they make an
> offer. If they say: we can offer you xxx minutes for only $yyy/month
> with unlimited nights and weekends. Say "That sounds enticing, if you
> can also add unlimited PCS to PCS and we have a deal", might work for
> you.
>
> A Sprint employee in 9/2003 posted the following suggestions
> (*****ing corrected)::
>
>
> They can't cancel you unless you tell them specifically to cancel, if you
> say you're thinking of canceling, they won't cancel you.
>
> How long have you been a customer? $97 per month for all 4 lines? I'm
> assuming you have 3 add-a-phones.
>
> Use what you know to your advantage. If your bill is always paid on
> time and in full, say that. Also, do some shopping around at the
> competitors first, if you see a better deal, write it down and who it is
> with.
>
> Stay calm, and be polite. If you don't get what you like, say 'thank
> you' and call back a few minutes later.
>
> Keep to your "I'm thinking of canceling soon" attitude. Think of
> the reasons to cancel, if you're not in a contract, then you have more
> ammunition.
>
>
>
> What retention deals are available?
>
> Go to Google, select groups, select advanced group search, pick
> alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
> and search the last few months and see what people have gotten so you'll
> know what you could reasonably expect, after examining the dozens posted
> here recently. Some claim they have stopped offering unlimited Vision as
> a free bonus.
>
>
> Am I a good candidate for a good retention deal?
>
> Apparently the longer you have been a Sprint customer, and if you've
> never been late with a payment, and the more phones you have, and the
> more you pay per month, the better chance you have to get a good
> retention deal. You also need to be not on contract, or in the last
> month or so of a contract.
>
>
> Any other ways to save?
>
> Yes! If you work for a large company, it may have a deal negotiated with
> SprintPCS that will also allow any employee to participate. These deals
> offer a discount of 5 to 27% on monthly repeating charges, and discounts
> on new equipment purchases. Further, business plans are never charged
> "Activation" fees; and likely have a dedicated SprintPCS employee in the
> Sprint business department to handle billing problems, etc. These
> discounts would be ON TOP OF any promotional plan or retention plan, you
> would contact either your company's Sprint representative or the
> Business # 1-888-788-4727
>
> =========
>
> Oct. 1, 2003
> This FAQ is based on my experiences and the reported experiences of
> others as posted in this newsgroup. SprintPCS is free to change its
> policies at any time, and I make no guarantee as to what will happen if
> one seeks a retention plan, and cannot be held responsible for your
> results. I believe it would serve SprintPCS better if it were not
> secretive about these plans, and view this posting as helpful to Sprint.
> I welcome ===constructive=== criticism and additions.
>
> Personal insults addressed to the author will be ignored.
>
> One former employee has the notion that availing oneself of these
> opportunities is "Stealing" from SprintPCS. Hardly. You won't be holding
> a gun to their head, just asking for deals that
> not everyone knows about. Sprint wouldn't give you a retention deal if
> your weren't eligible and they didn't want you to have it. In many cases
> they are adding Plan Minutes that they reasonably expect won't be used
> anyway. But I like having extra minutes I don't use so I don't have to
> carefullly track my useage. If you're the type that insist on paying
> full sticker price every time you buy a car, then maybe asking for a
> Retention plan is not for you.

GOOD IDEAS??

HE IS TALKING ABOUT TRING TO **** A HUGE COMPANY IN THE ASS! WHICH IN TURN
WILL HAVE THE COMPANY TURN AROUND WITH THIER HUGE DICK AND **** US ALL IN
ASS EVEN MORE.

"Duckboy" <[email protected]> wrote in message
news:[email protected]...
> Watch out Phill. You are starting to post some good ideas and comments
> lately.
>
> People may think you are a imposter.
>
>
>
> --
>
> "Phill." <[email protected]> wrote in message
> news:[email protected]...
> > What about retention deals? SprintPCS wisely would prefer that customers
> > not leave, its been reported it costs $300-$450 to obtain a new customer
> > in advertising, support, and phone price subsidies, etc.; so it behooves
> > SprintPCS to try to retain customers by offering them a deal. However
> > this is a murky, semi-secret, here-to-fore not fully documented process.
> > Car Manufacturers often have a $1000 loyalty bonus for folks that buy a
> > car that is the same make as their existing one. Those plans are not
> > secret. Sprint could save a lot of grief and help themselves by
> > switching to a single predictable advertised retention plan. Bonus 5%
> > extra minutes after first year with Sprint and 2% more for each
> > additional year might work. Some SprintPCS employees will insult me, but
> > SprintPCS does not keep secret the special deals for new customers, why
> > should it keep secret the deals it has to retain customers? Ford
> > doesn't. From what I have read in this newsgroup, I read about customers
> > SprintPCS has lost because the customer didn't know how to get or wasn't
> > offered a retention deal, that SprintPCS might have been happy to
> > offer.....IF IT HAD BEEN ASKED FOR....
> >
> >
> >
> > FAQ on retention Deals from SprintPCS
> >
> > Who should I contact?
> >
> > Outside of a contract call CANCELLATION or go to a SprintPCS owned store
> > and talk to a manger and try to negotiate a deal. The variability of
> > deals is truly astounding, and while its been discussed, I'm not sure I
> > or anyone else has a good handle on how to get the best deal, other than
> > its a matter of luck and who you negotiate with, and how well you can
> > negotiate, and your standing as a SprintPCS customer. Such
> > unpredictability is the reason for this FAQ.
> >
> > CANCELLATION = 1-866-762-0468
> >
> >
> >
> > How do I negotiate?
> >
> > When buying a car, I always found the best negotiating tactic was:
> > "I don't think thatıs the best deal you're allowed to offer me, let me
> > go eat lunch, call my cell at xxx-xxx-xxxx if you can see your way clear
> > to do better". Last time I did that, as my wife and I were sitting down
> > to eat, the salesman called and said "We figured out how to give you
> > $800 more on your trade", I said, "OK, throw in VentShades too, and we
> > have a deal".
> >
> >
> >
> > What works best in negotiating with Sprint?
> >
> > So apparently with Sprint, you call Cancellation and say "I'm seriously
> > considering switching to XXXXXXX Carrier because.....; are there any
> > deals you could offer me to consider to stay with Sprint?"
> >
> > In my case I said (and meant it) "I'm considering switching to Verizon
> > as my son now has Verizon, and with their deals on 1000 Free Verizon to
> > Verizon minutes, I'd come out ahead".
> >
> > A former SprintPCS rep said (in this newsgroup) he could always tell who
> > was really getting ready to Cancel, and who was bluffing. If the Sprint
> > rep says "OK I can cancel you", you say, "I have 2 more weeks this
> > billing period, let me think about it, don't cancel me yet; when should
> > I call back to cancel so as not to be charged another month, if thatıs
> > what I decide?" Then hang-up, wait 30 seconds call Cancellation again,
> > and try another rep. Always ask for something extra when they make an
> > offer. If they say: we can offer you xxx minutes for only $yyy/month
> > with unlimited nights and weekends. Say "That sounds enticing, if you
> > can also add unlimited PCS to PCS and we have a deal", might work for
> > you.
> >
> > A Sprint employee in 9/2003 posted the following suggestions
> > (*****ing corrected)::
> >
> >
> > They can't cancel you unless you tell them specifically to cancel, if
you
> > say you're thinking of canceling, they won't cancel you.
> >
> > How long have you been a customer? $97 per month for all 4 lines? I'm
> > assuming you have 3 add-a-phones.
> >
> > Use what you know to your advantage. If your bill is always paid on
> > time and in full, say that. Also, do some shopping around at the
> > competitors first, if you see a better deal, write it down and who it is
> > with.
> >
> > Stay calm, and be polite. If you don't get what you like, say 'thank
> > you' and call back a few minutes later.
> >
> > Keep to your "I'm thinking of canceling soon" attitude. Think of
> > the reasons to cancel, if you're not in a contract, then you have more
> > ammunition.
> >
> >
> >
> > What retention deals are available?
> >
> > Go to Google, select groups, select advanced group search, pick
> > alt.cellular.sprintpcs as newsgroup, and "Retention deal" as phrase
> > and search the last few months and see what people have gotten so you'll
> > know what you could reasonably expect, after examining the dozens posted
> > here recently. Some claim they have stopped offering unlimited Vision as
> > a free bonus.
> >
> >
> > Am I a good candidate for a good retention deal?
> >
> > Apparently the longer you have been a Sprint customer, and if you've
> > never been late with a payment, and the more phones you have, and the
> > more you pay per month, the better chance you have to get a good
> > retention deal. You also need to be not on contract, or in the last
> > month or so of a contract.
> >
> >
> > Any other ways to save?
> >
> > Yes! If you work for a large company, it may have a deal negotiated with
> > SprintPCS that will also allow any employee to participate. These deals
> > offer a discount of 5 to 27% on monthly repeating charges, and discounts
> > on new equipment purchases. Further, business plans are never charged
> > "Activation" fees; and likely have a dedicated SprintPCS employee in the
> > Sprint business department to handle billing problems, etc. These
> > discounts would be ON TOP OF any promotional plan or retention plan, you
> > would contact either your company's Sprint representative or the
> > Business # 1-888-788-4727
> >
> > =========
> >
> > Oct. 1, 2003
> > This FAQ is based on my experiences and the reported experiences of
> > others as posted in this newsgroup. SprintPCS is free to change its
> > policies at any time, and I make no guarantee as to what will happen if
> > one seeks a retention plan, and cannot be held responsible for your
> > results. I believe it would serve SprintPCS better if it were not
> > secretive about these plans, and view this posting as helpful to Sprint.
> > I welcome ===constructive=== criticism and additions.
> >
> > Personal insults addressed to the author will be ignored.
> >
> > One former employee has the notion that availing oneself of these
> > opportunities is "Stealing" from SprintPCS. Hardly. You won't be holding
> > a gun to their head, just asking for deals that
> > not everyone knows about. Sprint wouldn't give you a retention deal if
> > your weren't eligible and they didn't want you to have it. In many cases
> > they are adding Plan Minutes that they reasonably expect won't be used
> > anyway. But I like having extra minutes I don't use so I don't have to
> > carefullly track my useage. If you're the type that insist on paying
> > full sticker price every time you buy a car, then maybe asking for a
> > Retention plan is not for you.
>
>

In article <[email protected]>,
"Duckboy" <[email protected]> wrote:

> Watch out Phill. You are starting to post some good ideas and comments
> lately.
>
> People may think you are a imposter.


Saltine boy sounds like someone who got drunk. Could be Smith.

In article <[email protected]>,=20
[email protected] says...
> GOOD IDEAS??
>=20

Yeah, Good ideas. When Philly's not fabricating what people say, he has=20
quite a few of 'em. Like not posting in all caps.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"Phill." <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Duckboy" <[email protected]> wrote:
>
> > Watch out Phill. You are starting to post some good ideas and
comments
> > lately.
> >
> > People may think you are a imposter.
>
>
> Saltine boy sounds like someone who got drunk. Could be Smith.

Then again ... it isn't ...

Bob