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  1. #1
    Leisa
    Guest




  2. #2
    Phill.
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center

    In article <[email protected]>,
    "Leisa" <[email protected]> wrote:

    > http://www.dfw.com/mld/dfw/business/6914092.htm
    >
    > --
    > Leisa
    > http://pages.ivillage.com/leihei
    > Delete pounds to reply


    Is this to decide whether to close it and outsource it to India?



  3. #3
    Sam Iam
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center

    Quote from Sprint's new CEO.

    "We have not focused enough on providing outstanding customer service to
    our 19 million PCS customers,"

    No f-ing kidding! That's a nice way of saying "we're consistantly
    holding our position at the bottom, we suck. But I'm getting paid a lot
    to have hope!"

    Maybe they will get their **** togeather some day. All I know is as i
    mentioned this morning some a-hole from Sprint called me and didn't even
    identify himself until I asked him three times when he kept attempting
    to return to his "script" ignoring me asking "who are you?" 3 times!
    Finally he said who he was and returned to his script asking me more
    questions without telling me what the purpose of his call was, so I hung
    up.

    This guy sounded like he'd got 1 days training and has a resume of
    McDonalds and telemarketing.

    So just a little while ago someone from Sprint calls me who is much
    nicer and identifies who she is and what she's calling so I spoke to
    her.

    Basically she wanted to know what I thought about Sprint and I told her:
    it's been hell. I pointed out all the corrections they had made to my
    bill and that each one had cost me my personal time and that in the end
    they still hadn't fixed some things and also that they never seemed at
    all apologetic for all the trouble.

    She did seem apologetic and nicer than anyone else. Maybe she was a sup
    as she was 10x more profesional than any other SPOS CS rep. When I
    mentioned "you know Sprint is consistantly bottom ranked" she said "yes,
    we know. Sprint CS....." and paused to find the right words "could
    improve" LOL. Nice to finally hear a SPOS rep finally almost admit the
    truth.

    In the end though she couldn't offer me the killer deal that would make
    me overlook all Sprints short comings. That is the type of thing that
    has to be decided on the top level, where they encourage reps to give
    good deals to reatin customers.

    Since that isn't happening, I suspect they'll continue to be
    uncompetative and flounder.

    I mean who is interested in this sales pitch:

    "join Sprint! We're offering medicore plans and phone deals when we're
    the bottom ranked carrier in 4th place for market share!"

    I mean where's the compelling reason not to ditch Sprint?

    In the end I told the woman who seemed nice, no hard feelings, nothing
    personal, thanks for asking but my opinion is the execs at Sprint are
    clueless thus far.





    [posted via phonescoop.com]



  4. #4
    T. Loso
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center

    I seriously doubt the Dallas/Ft Worth Call Center will close it was the
    first call center and most of the mucky mucks have offices there as well as
    in KC.

    "Phill." <[email protected]> wrote in message
    news:[email protected]
    > In article <[email protected]>,
    > "Leisa" <[email protected]> wrote:
    >
    > > http://www.dfw.com/mld/dfw/business/6914092.htm
    > >
    > > --
    > > Leisa
    > > http://pages.ivillage.com/leihei
    > > Delete pounds to reply

    >
    > Is this to decide whether to close it and outsource it to India?






  5. #5
    Loving Moonlight
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center

    > Quote from Sprint's new CEO.

    > "We have not focused enough on providing
    > outstanding customer service to
    > our 19 million PCS customers,"



    Interesting statement:

    1. He admits there is a problem.
    2. He obfuscates by saying "not focused"
    instead of "bad service"
    3. He exagerates the number of SprintPCS customers.



  6. #6
    Loving Moonlight
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center

    > Dallas/Ft Worth Call Center ...
    > most of the mucky mucks have offices there as
    > well as in KC.



    Could be part of the explanation of why SprintPCS is not profitable. Folks have
    TWO offices in different cities. Generates a lot of needless travel expenses,
    on top of costs for two offices.



  7. #7
    ben dejo
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center

    That is why I bailed out of the company after three years at Sprint.
    Execs who could care less about anything but themselves and their bonus
    checks for selling Sprint services. I know the entire Chicago market is
    run like a corporate raid (that is that we will do everything in tyhe
    short term to inflate the balance sheet then hand the smoking bomb off
    to the next poor son of a ***** and leave with their fat checks like
    Bill Esrey)and It is my sincere hope that everyone from the Area Vice
    President all the way down get unceremoniously FIRED.

    I can't wait for WLNP, this should be fun. I hear that the Execs are
    already running scared.

    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > Quote from Sprint's new CEO.
    >
    > "We have not focused enough on providing outstanding customer service to
    > our 19 million PCS customers,"
    >
    > No f-ing kidding! That's a nice way of saying "we're consistantly
    > holding our position at the bottom, we suck. But I'm getting paid a lot
    > to have hope!"
    >
    > Maybe they will get their **** togeather some day. All I know is as i
    > mentioned this morning some a-hole from Sprint called me and didn't even
    > identify himself until I asked him three times when he kept attempting
    > to return to his "script" ignoring me asking "who are you?" 3 times!
    > Finally he said who he was and returned to his script asking me more
    > questions without telling me what the purpose of his call was, so I hung
    > up.
    >
    > This guy sounded like he'd got 1 days training and has a resume of
    > McDonalds and telemarketing.
    >
    > So just a little while ago someone from Sprint calls me who is much
    > nicer and identifies who she is and what she's calling so I spoke to
    > her.
    >
    > Basically she wanted to know what I thought about Sprint and I told her:
    > it's been hell. I pointed out all the corrections they had made to my
    > bill and that each one had cost me my personal time and that in the end
    > they still hadn't fixed some things and also that they never seemed at
    > all apologetic for all the trouble.
    >
    > She did seem apologetic and nicer than anyone else. Maybe she was a sup
    > as she was 10x more profesional than any other SPOS CS rep. When I
    > mentioned "you know Sprint is consistantly bottom ranked" she said "yes,
    > we know. Sprint CS....." and paused to find the right words "could
    > improve" LOL. Nice to finally hear a SPOS rep finally almost admit the
    > truth.
    >
    > In the end though she couldn't offer me the killer deal that would make
    > me overlook all Sprints short comings. That is the type of thing that
    > has to be decided on the top level, where they encourage reps to give
    > good deals to reatin customers.
    >
    > Since that isn't happening, I suspect they'll continue to be
    > uncompetative and flounder.
    >
    > I mean who is interested in this sales pitch:
    >
    > "join Sprint! We're offering medicore plans and phone deals when we're
    > the bottom ranked carrier in 4th place for market share!"
    >
    > I mean where's the compelling reason not to ditch Sprint?
    >
    > In the end I told the woman who seemed nice, no hard feelings, nothing
    > personal, thanks for asking but my opinion is the execs at Sprint are
    > clueless thus far.
    >
    >
    >
    >
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  8. #8
    Justin
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center


    "Bob Smith" <[email protected]> wrote in message
    news[email protected]
    >
    > "Loving Moonlight" <[email protected]> wrote in message
    > news:[email protected]
    > > > Quote from Sprint's new CEO.

    > >
    > > > "We have not focused enough on providing
    > > > outstanding customer service to
    > > > our 19 million PCS customers,"

    > >
    > >
    > > Interesting statement:
    > >
    > > 1. He admits there is a problem.
    > > 2. He obfuscates by saying "not focused"
    > > instead of "bad service"
    > > 3. He exagerates the number of SprintPCS customers.

    >
    > He admitted there was a problem when he took over earlier in the year.
    > As to #2, it probably means the same thing. On #3, the last reported
    > number of customers was in the 2nd qtr 2003 financial report, where it
    > was listed as 18.8 million customers ... including the affiliates who
    > market SPCS coverage.
    >
    > So, where's the exaggeration? Maybe he has updated information, that
    > hasn't been released to the public yet. Or ... he just rounded off the
    > number to 19 million to the reporter? Either way, I don't see an
    > exaggeration here ...
    >
    > Bob
    >


    Of course you don't, Bob. You're a cheerleader for Sprint.

    >






  9. #9
    Bob Smith
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center


    "Loving Moonlight" <[email protected]> wrote in message
    news:[email protected]
    > > Quote from Sprint's new CEO.

    >
    > > "We have not focused enough on providing
    > > outstanding customer service to
    > > our 19 million PCS customers,"

    >
    >
    > Interesting statement:
    >
    > 1. He admits there is a problem.
    > 2. He obfuscates by saying "not focused"
    > instead of "bad service"
    > 3. He exagerates the number of SprintPCS customers.


    He admitted there was a problem when he took over earlier in the year.
    As to #2, it probably means the same thing. On #3, the last reported
    number of customers was in the 2nd qtr 2003 financial report, where it
    was listed as 18.8 million customers ... including the affiliates who
    market SPCS coverage.

    So, where's the exaggeration? Maybe he has updated information, that
    hasn't been released to the public yet. Or ... he just rounded off the
    number to 19 million to the reporter? Either way, I don't see an
    exaggeration here ...

    Bob





  10. #10
    Justin
    Guest

    Re: Len Lauer visits the Ft Worth SPCS call center


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Justin" <[email protected]> wrote in message
    > news:[email protected]
    > <snipped>
    > > Of course you don't, Bob. You're a cheerleader for Sprint.

    >
    > No I'm not. I just don't like disinformation posted ...
    >
    > Bob



    What disinformation would that be? The FACT that EVERY CEO spins?





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