Sprint Customer Service

In article <[email protected]>,=20
[email protected] says...
> But its not a compliation of categories. Why does vargie try to set up a=
=20
> phoney issue? Cause he's in Denial.
>=20

Hmm. It's phoney to ask how we did in each of the categories. =20
Interesting.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

---

› See More: Sprint Customer Service

In article <[email protected]>,=20
[email protected] says...
>=20
>=20
> >That's a half-truth at best. *If* we rated highest in any one category,
> >then our rating would not go up even if we did improve in that one
> >category.
>=20
> How the HELL would you know? Do you work for JD Powers? You've opened y=
our
> stupid mouth again, Rob.

Look up the word "if", Justin. Or take a basic reading comprehension=20
course. Either one should resolve your profane problems.

>=20
> >And since the whole industry sits at the bottom of the heap
> >when it comes to customer service, there's certainly lots of room to
> >improve even being at the top of the industry.
>=20
> Bottom of WHAT heap? They only rated the wireless carriers together. No=
t
> vs. any other industry. Got a source? Didn't think so. More drivel and
> buill**** from you. You work for the company who rated DEAD LAST and now
> you're saying the top company should improve? Laughable.
>=20

http://www.businessweek.com/technolo...02/tc20020215_
1065.htm

http://www.totaltele.com/interviews/...terviewID=3D53

I have more if you need them.

>=20
> >And, since we know neither the questions asked, nor the respondents'
> >answers, there's lots of room to improve and still not touch upon
> >whatever those particular respondents cited.
>=20
> You know the categories, dip****. That's a huge start. But you won't ad=
mit
> them or discuss them. You just keep posting drivel.
>=20

Or asking for specifics. I understand that, to dogmatists like you,=20
that *is* drivel. Reasonable people disagree.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> But its not a compliation of categories. Why does vargie try to set up a
> phoney issue? Cause he's in Denial.
>

Hmm. It's phoney to ask how we did in each of the categories.
Interesting.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


You must have done pretty rotten. Sprint was LAST.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> In article <[email protected]>,
> [email protected] says...
> > But its not a compliation of categories. Why does vargie try to set up a
> > phoney issue? Cause he's in Denial.
> >
>
> Hmm. It's phoney to ask how we did in each of the categories.
> Interesting.

Of course its phoney because JD Power never asked any such questions.

For the eleventeenth time, they rated Service as a whole. Sprint came in
last.

Quit asking for categories that dont exist, you TROLL. You are an
embaressment to Sprint. Even Lauer admits service isnt what it should be.

In article <[email protected]>, [email protected]=20
says...
> You must have done pretty rotten. Sprint was LAST.
>=20
>=20

Except you can't prove that, or know for certain, because, as you were=20
told by JD Power, that information isn't available.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,=20
[email protected] says...
> Of course its phoney because JD Power never asked any such questions.

Really? Let's look again at the Press Release *you* cited initially,=20
Philly:

Customer satisfaction is measured based on 42 specific service-related=20
issues grouped into six key areas that impact overall carrier=20
performance. These are (in order of importance): call performance and=20
reliability (26%); customer service (17%); service plan options (17%);=20
brand image (14%); cost of service (14%); and billing (12%). Carriers=20
are ranked in six regions in the United States.

http://www.jdpa.com/studies_jdpower/...p?ID=3D2003113

Call performance... customer service... Sure looks specific to me.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
> Of course its phoney because JD Power never asked any such questions.

Really? Let's look again at the Press Release *you* cited initially,
Philly:

Customer satisfaction is measured based on 42 specific service-related
issues grouped into six key areas that impact overall carrier
performance. These are (in order of importance): call performance and
reliability (26%); customer service (17%); service plan options (17%);
brand image (14%); cost of service (14%); and billing (12%). Carriers
are ranked in six regions in the United States.

http://www.jdpa.com/studies_jdpower/...asp?ID=2003113

Call performance... customer service... Sure looks specific to me.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

I'll be damned, after five weeks of you saying that you couldn't get enough
specifics to discuss the study, you're now saying it's specific.

Wow, your hypocrisy is amazing.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> You must have done pretty rotten. Sprint was LAST.
>
>

Except you can't prove that, or know for certain, because, as you were
told by JD Power, that information isn't available.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

Ok, prove that JD Powers study was incorrect. Cite another study.
Something. Just back up your drivel for once in your miserable existence.

In article <[email protected]>, [email protected]=20
says...
> I'll be damned, after five weeks of you saying that you couldn't get enou=
gh
> specifics to discuss the study, you're now saying it's specific.
>=20

It is. JD Power just won't tell us what those specific results *are.*

And you know that, Justin. You posted their refusal yourself.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>, [email protected]=20
says...
> Ok, prove that JD Powers study was incorrect.
>=20

I didn't say they were incorrect, Justin. In fact, I never disagreed=20
with the study. I said there were no specifics to discuss.

OK, SPCS is at the bottom. On what basis? Customer service? Problem=20
resolution? The IVR? Some combination? It's impossible to say,=20
because, as you pointed out, JD Power won't release the results.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> I'll be damned, after five weeks of you saying that you couldn't get
enough
> specifics to discuss the study, you're now saying it's specific.
>

It is. JD Power just won't tell us what those specific results *are.*

And you know that, Justin. You posted their refusal yourself.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


I did. But YOU are the one contradicting yourself.

The study's not specific enough to discuss blah blah blah liar.

then

It is specific, blah blah blah.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> You must have done pretty rotten. Sprint was LAST.
>
>

Except you can't prove that, or know for certain, because, as you were
told by JD Power, that information isn't available.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


Rob, the ****ing results listed them as LAST.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> Ok, prove that JD Powers study was incorrect.
>

I didn't say they were incorrect, Justin. In fact, I never disagreed
with the study. I said there were no specifics to discuss.

OK, SPCS is at the bottom. On what basis? Customer service? Problem
resolution? The IVR? Some combination? It's impossible to say,
because, as you pointed out, JD Power won't release the results.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


So why do you continue to bash the study and ask for the actual results when
you KNOW they won't release them?

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>,
[email protected] says...
>
>
>> >That's a half-truth at best. *If* we rated highest in any one category,
>> >then our rating would not go up even if we did improve in that one
>> >category.
>
>> How the HELL would you know? Do you work for JD Powers? You've opened
your
>> stupid mouth again, Rob.

>Look up the word "if", Justin. Or take a basic reading comprehension
>course. Either one should resolve your profane problems.

No, you claimed to know the mechanics of the survey by saying that if Sprint
rated highest, then the rating "would not go up".

How do you know?



>
>> >And since the whole industry sits at the bottom of the heap
>> >when it comes to customer service, there's certainly lots of room to
>> >improve even being at the top of the industry.
>
>> Bottom of WHAT heap? They only rated the wireless carriers together.
Not
>> vs. any other industry. Got a source? Didn't think so. More drivel and
>> buill**** from you. You work for the company who rated DEAD LAST and now
>> you're saying the top company should improve? Laughable.
>

http://www.businessweek.com/technolo...02/tc20020215_
1065.htm

Funny, but this cite didn't compare the wireless industry to any other
industry.



http://www.totaltele.com/interviews/...InterviewID=53

Same for this post.

>I have more if you need them.


No thanks, your sources don't even back up the claims you made. The fact
is, even if wireless services are at the bottom of the heap compared to
other industries, SprintPCS is at the BOTTOM of that heap.


>
>> >And, since we know neither the questions asked, nor the respondents'
>> >answers, there's lots of room to improve and still not touch upon
>> >whatever those particular respondents cited.
>
>> You know the categories, dip****. That's a huge start. But you won't
admit
>> them or discuss them. You just keep posting drivel.
>

>Or asking for specifics. I understand that, to dogmatists like you,
>that *is* drivel. Reasonable people disagree.

-
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.

No, you keep bashing the survey because you don't know the specific
questions. When the categories are presented to you, you STILL refuse to
discuss it.
That's YOUR problem.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> In article <[email protected]>,
> [email protected] says...
> > Of course its phoney because JD Power never asked any such questions.
>
> Really? Let's look again at the Press Release *you* cited initially,
> Philly:
>
> Customer satisfaction is measured based on 42 specific service-related
> issues grouped into six key areas that impact overall carrier
> performance. These are (in order of importance): call performance and
> reliability (26%); customer service (17%); service plan options (17%);
> brand image (14%); cost of service (14%); and billing (12%). Carriers
> are ranked in six regions in the United States.
>
> http://www.jdpa.com/studies_jdpower/...asp?ID=2003113
>
> Call performance... customer service... Sure looks specific to me.
>
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.


Now I'm confused. The charts in this press release look in error. They
seem to be from the 2002 study which rated Sprint as third. The 2003
study rated Sprint last.


Justin - you've written these folks before - can they explain?