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  1. #1
    William J. Burlingame
    Guest
    Earlier this past summer I called sprint about some charges on my
    invoice. After everything was clarified the agent said they would
    give me two months of Voice Command and Wireless Web. I said I had no
    need for those services, but he said there was no charge. I agreed.
    I assumed that the services would be dropped at the end of the two
    months, but they weren't. I received an invoice that included an
    extra $10 for the services. I called and complained and they were
    removed from the invoice. My September bill also had the $10 charge.
    When I called, the agent said I never asked to have the services
    canceled and he would not remover the charges. Yesterday, I canceled
    my Sprint PCS account and I am now a Verizon user. Verizon offers
    more features at a cheaper price and Verizon's signal is stronger than
    Sprint's at my home. I use my cell phone for all my long distance
    calls.
    ---------------------------------------------------------------

    bs has been included as part of my e-mail address to reduce the
    amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    to send me a message.

    Bill Burlingame



    See More: Scam




  2. #2
    Justin
    Guest

    Re: Scam


    "William J. Burlingame" <[email protected]> wrote in message
    news[email protected]
    > Earlier this past summer I called sprint about some charges on my
    > invoice. After everything was clarified the agent said they would
    > give me two months of Voice Command and Wireless Web. I said I had no
    > need for those services, but he said there was no charge. I agreed.
    > I assumed that the services would be dropped at the end of the two
    > months, but they weren't. I received an invoice that included an
    > extra $10 for the services. I called and complained and they were
    > removed from the invoice. My September bill also had the $10 charge.
    > When I called, the agent said I never asked to have the services
    > canceled and he would not remover the charges. Yesterday, I canceled
    > my Sprint PCS account and I am now a Verizon user. Verizon offers
    > more features at a cheaper price and Verizon's signal is stronger than
    > Sprint's at my home. I use my cell phone for all my long distance
    > calls.
    > ---------------------------------------------------------------
    >
    > bs has been included as part of my e-mail address to reduce the
    > amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    > to send me a message.
    >
    > Bill Burlingame


    They did the same to me, too. I had to call and get the Voice Command
    charges refunded after they told me it would be free for two months after I
    told them I wasn't interested.





  3. #3
    Thomas T. Veldhouse
    Guest

    Re: Scam


    "William J. Burlingame" <[email protected]> wrote in message
    news[email protected]
    > Verizon offers more features at a cheaper price and Verizon's signal is
    > stronger than Sprint's at my home. I use my cell phone for all my long
    > distance calls.


    I have yet to find a apples to apples plan comparison between Verizon and
    Sprint PCS where the price is cheaper with Verizon.

    Could you list your new plan and the corresponding fees?

    Thanks in advance,

    Tom Veldhouse





  4. #4
    Phill.
    Guest

    Re: Scam

    In article <[email protected]>,
    "Justin" <[email protected]> wrote:

    > They did the same to me, too. I had to call and get the Voice Command
    > charges refunded after they told me it would be free for two months after I
    > told them I wasn't interested.


    Exactly why I didnt get Vision on my Palm Phone. I ended up racking up a
    total of $3 in Vision charges the two months it woulda been free.

    And for the rest of my time with Sprint, I'm way ahead wioth their
    current pricing. A coupla a bucks a month for my a-la-carte useage of
    the web, versus the $15 they'd charge me otherwise.



  5. #5
    Steven J Sobol
    Guest

    Re: Scam

    William J. Burlingame <[email protected]> wrote:
    > Earlier this past summer I called sprint about some charges on my
    > invoice. After everything was clarified the agent said they would
    > give me two months of Voice Command and Wireless Web. I said I had no
    > need for those services, but he said there was no charge. I agreed.
    > I assumed that the services would be dropped at the end of the two
    > months, but they weren't.


    They never are, not with any carrier I know of. Verizon's promotions work
    the same way too - you get the services free for X months, or discounted,
    and then it's regular price. Much like Charter Cable, which offered me HBO,
    Skinamax and Showtime for two months for free. However, I called and
    cancelled before the end of the two months because I don't watch any premium
    channels enough to justify paying for them.

    If I'd not cancelled, I would have paid $15/month for HBO and Skinamax,
    and another $15/month for Showtime Unlimited - not worth it at all (not
    to me, I rent videos or go to the theater to watch movies).


    > canceled and he would not remover the charges. Yesterday, I canceled
    > my Sprint PCS account and I am now a Verizon user. Verizon offers
    > more features at a cheaper price and Verizon's signal is stronger than
    > Sprint's at my home.


    Those are certainly valid reasons to leave Sprint, but be aware - I am
    both a Sprint PCS *and* Verizon customer (one SPCS phone, two Verizon phones),
    and I can tell you as a longtime customer that if Verizon offers you a
    promotion, you must cancel before the end of the promotional term or you will
    be charged. Just like Sprint, and more than likely, just like all the other
    carriers.

    I personally don't ever assume that a promotion will automatically cancel -
    think about it; the whole reason for offering it for free or at a discount
    is to let you try it out and, hopefully, get you to use it.

    What you should have done is told the rep "I don't need it, thanks." We've
    turned down WW and Voice Command several times because we don't need either.


    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  6. #6
    William J. Burlingame
    Guest

    Re: Scam

    I use the family share plan with two phones. The sprint info is what
    I had, but I didn't see that exact plan on their current web site.

    Sprint with two phones:
    $69.99/mo
    400 anytime minutes
    1600 night and weekend minutes
    no long distance charges within their coverage


    Verizon with two phones:
    59.99/mo
    400 anytime minutes
    unlimited night and weekend minutes
    1000 Verizon to Verizon cell phone
    no long distance charges within their coverage

    I pay only 51.99 because they give employees of my company a
    discount.

    In both cases, I opted for the free phones. My phones from Sprint
    were nearly 3 years old and I now have a new phones. I assume the old
    phones' batteries were near the end of their life and the newer phones
    are more advanced because of advances in technology.





    On Fri, 3 Oct 2003 14:58:37 -0500, "Thomas T. Veldhouse"
    <[email protected]> wrote:

    >
    >"William J. Burlingame" <[email protected]> wrote in message
    >news[email protected]
    >> Verizon offers more features at a cheaper price and Verizon's signal is
    >> stronger than Sprint's at my home. I use my cell phone for all my long
    >> distance calls.

    >
    >I have yet to find a apples to apples plan comparison between Verizon and
    >Sprint PCS where the price is cheaper with Verizon.
    >
    >Could you list your new plan and the corresponding fees?
    >
    >Thanks in advance,
    >
    >Tom Veldhouse
    >


    ---------------------------------------------------------------

    bs has been included as part of my e-mail address to reduce the
    amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    to send me a message.

    Bill Burlingame



  7. #7
    Jesse
    Guest

    Re: Scam

    William J. Burlingame <[email protected]> wrote in
    news[email protected]:

    > Earlier this past summer I called sprint about some charges on my
    > invoice. After everything was clarified the agent said they would
    > give me two months of Voice Command and Wireless Web. I said I had no
    > need for those services, but he said there was no charge. I agreed.
    > I assumed that the services would be dropped at the end of the two
    > months, but they weren't. I received an invoice that included an
    > extra $10 for the services. I called and complained and they were
    > removed from the invoice. My September bill also had the $10 charge.
    > When I called, the agent said I never asked to have the services
    > canceled and he would not remover the charges. Yesterday, I canceled
    > my Sprint PCS account and I am now a Verizon user. Verizon offers
    > more features at a cheaper price and Verizon's signal is stronger than
    > Sprint's at my home. I use my cell phone for all my long distance
    > calls.
    > ---------------------------------------------------------------
    >


    After 2 free months,would it not be logical to assume that they would start
    charging ?
    I did the same thing,didn't really need the service but forgot to cancel it
    so I figured oh well dumb me and paid the $10.
    At some point of time,as adults,we must be responsible for our own
    decisions.
    You should be well aware that in any type of deal like this,unless you take
    the couple minutes of time to manually cancel,you will be automatically
    charged,so its real tough to feel you pain.
    Good luck with verizon its not like their made of gold when it comes to
    consumer gripes either.
    They use the exact same marketing ploys and enticements as any other
    carrier.

    Great your service is better - Around my neck of the woods verizon blows
    and just about everyone I know has either switched over to sprint or ATT.



  8. #8
    William J. Burlingame
    Guest

    Re: Scam

    I made a call to Sprint after I got my Aug. invoice and it was removed
    from that invoice, but it appeared again on the Sep. invoice and I was
    told it would not be removed. Why would they remove it from the Aug.
    invoice if I hadn't requested a cancellation at that time? I don't
    get where you get the idea that I'm not being responsible for my
    actions.

    I understand that all providers have areas of poor reception and I've
    received a Sprint signal in areas where the Verizon signal was nil,
    but at my home, the opposite is true and that's where I make most of
    my calls. From what I can tell, Verizon has more national coverage
    than does it's competition.


    ---------------------------------------------------------------

    bs has been included as part of my e-mail address to reduce the
    amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    to send me a message.

    Bill Burlingame



  9. #9
    Phill.
    Guest

    Re: Scam

    In article <[email protected]>,
    Jesse <[email protected]> wrote:

    > William J. Burlingame <[email protected]> wrote in
    > news[email protected]:
    >
    > > Earlier this past summer I called sprint about some charges on my
    > > invoice. After everything was clarified the agent said they would
    > > give me two months of Voice Command and Wireless Web. I said I had no
    > > need for those services, but he said there was no charge. I agreed.
    > > I assumed that the services would be dropped at the end of the two
    > > months, but they weren't. I received an invoice that included an
    > > extra $10 for the services. I called and complained and they were
    > > removed from the invoice. My September bill also had the $10 charge.
    > > When I called, the agent said I never asked to have the services
    > > canceled and he would not remover the charges. Yesterday, I canceled
    > > my Sprint PCS account and I am now a Verizon user. Verizon offers
    > > more features at a cheaper price and Verizon's signal is stronger than
    > > Sprint's at my home. I use my cell phone for all my long distance
    > > calls.
    > > ---------------------------------------------------------------
    > >

    >
    > After 2 free months,would it not be logical to assume that they would start
    > charging ?


    The rip-off mentality of Sprint has you well trained.



  10. #10
    Steven J Sobol
    Guest

    Re: Scam

    William J. Burlingame <[email protected]> wrote:
    > I made a call to Sprint after I got my Aug. invoice and it was removed
    > from that invoice, but it appeared again on the Sep. invoice and I was
    > told it would not be removed. Why would they remove it from the Aug.
    > invoice if I hadn't requested a cancellation at that time?


    As a courtesy to a customer they want to keep.

    > I don't
    > get where you get the idea that I'm not being responsible for my
    > actions.


    Well, I personally don't know that "irresponsible" is the right word
    to describe you.

    > I understand that all providers have areas of poor reception and I've
    > received a Sprint signal in areas where the Verizon signal was nil,
    > but at my home, the opposite is true and that's where I make most of
    > my calls. From what I can tell, Verizon has more national coverage
    > than does it's competition.


    But that's a separate issue. If by moving from SPCS to Verizon you got
    better coverage, that's cool, but the core question here is whether you
    should have been upset about not having the features cancelled.

    I figure it this way: Sprint was wrong not to clarify that the features
    had to be explicitly cancelled, but you should have expected that they'd
    start charging you after the promotional period - just because it's a common
    marketing ploy. On the other hand, I'm a little confused about why you didn't
    say "cancel me permanently" after the first charge (although I still don't
    think you were being irresponsible).

    --
    JustThe.net Internet & Multimedia Services
    22674 Motnocab Road * Apple Valley, CA 92307-1950
    Steve Sobol, Proprietor
    888.480.4NET (4638) * 248.724.4NET * [email protected]



  11. #11
    Big Poppa
    Guest

    Re: Scam

    Yeah Phill everything is a rip-off mentality..

    Ever figure it as this:

    You try it for two months and you like it, you leave it on.
    You don't like and decide not to keep it, you call in and have it
    removed.

    He could have also ASKED if it would automatically be removed.

    plus its a real scam when that advertise that you have to remove it..
    see below, take from Sprintpcs.com

    After two months, customer will be invoiced $5 per month to continue PCS
    Voice Command unless the customer contacts Sprint to cancel. Copyright
    ©2003 Sprint Spectrum L.P. All rights reserved. Sprint, PCS Voice
    Command, Sprint Store, and the diamond logo are trademarks of Sprint
    Communications Company L.P


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > Jesse <[email protected]> wrote:
    >
    > > William J. Burlingame <[email protected]> wrote in
    > > news[email protected]:
    > >
    > > > Earlier this past summer I called sprint about some charges on my
    > > > invoice. After everything was clarified the agent said they would
    > > > give me two months of Voice Command and Wireless Web. I said I had no
    > > > need for those services, but he said there was no charge. I agreed.
    > > > I assumed that the services would be dropped at the end of the two
    > > > months, but they weren't. I received an invoice that included an
    > > > extra $10 for the services. I called and complained and they were
    > > > removed from the invoice. My September bill also had the $10 charge.
    > > > When I called, the agent said I never asked to have the services
    > > > canceled and he would not remover the charges. Yesterday, I canceled
    > > > my Sprint PCS account and I am now a Verizon user. Verizon offers
    > > > more features at a cheaper price and Verizon's signal is stronger than
    > > > Sprint's at my home. I use my cell phone for all my long distance
    > > > calls.
    > > > ---------------------------------------------------------------
    > > >

    > >
    > > After 2 free months,would it not be logical to assume that they would start
    > > charging ?

    >
    > The rip-off mentality of Sprint has you well trained.


    [posted via phonescoop.com]



  12. #12
    O/Siris
    Guest

    Re: Scam

    In article <[email protected]>,=20
    [email protected] says...
    > The rip-off mentality of Sprint has you well trained.
    >=20
    >=20



    Hmm, Netflix does this, too. Sign up free for the first month. *Unless=20
    you cancel*, you pay their monthly fee after that. So, too, with=20
    RealNetworks and their online radio service. And with virtually *every*=20
    service that is provided for free. No one cancels unless you contact=20
    them to cancel.

    How is that a rip-off?

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  13. #13
    William J. Burlingame
    Guest

    Re: Scam

    When I initially signed up with Sprint, I bought a car adapter for
    each phone. The adapters came with rebate coupons. They only
    returned a rebate for one unit. I called and asked why, I was told I
    put the two coupons and receipts in one envelope. They said I needed
    to put each rebate request in a separate envelope. Of course the
    coupons were no longer in my possession to resubmit. I never found
    the reference to the "one per envelope" rule.

    ---------------------------------------------------------------

    bs has been included as part of my e-mail address to reduce the
    amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    to send me a message.

    Bill Burlingame



  14. #14
    Phill.
    Guest

    Re: Scam

    In article <[email protected]>,
    William J. Burlingame <[email protected]> wrote:

    > When I initially signed up with Sprint, I bought a car adapter for
    > each phone. The adapters came with rebate coupons. They only
    > returned a rebate for one unit. I called and asked why, I was told I
    > put the two coupons and receipts in one envelope. They said I needed
    > to put each rebate request in a separate envelope. Of course the
    > coupons were no longer in my possession to resubmit. I never found
    > the reference to the "one per envelope" rule.


    It's the job of Rebate redemption outsource companies to find excuses
    not to pay. Continental Promotions in Phoenix, Arizona is a champion.



  15. #15
    William J. Burlingame
    Guest

    Re: Scam


    >I figure it this way: Sprint was wrong not to clarify that the features
    >had to be explicitly cancelled, but you should have expected that they'd
    >start charging you after the promotional period - just because it's a common
    >marketing ploy. On the other hand, I'm a little confused about why you didn't
    >say "cancel me permanently" after the first charge (although I still don't
    >think you were being irresponsible).
    >

    Sorry, I didn't record my conversation so I can't say for sure exactly
    how I worded my request.

    The signal strength was just another issue to consider when I decided
    to change providers.
    ---------------------------------------------------------------

    bs has been included as part of my e-mail address to reduce the
    amount of spam mail. Change the 'bs'in my address to 'bellsouth'
    to send me a message.

    Bill Burlingame



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