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  1. #1
    ChinnoDog
    Guest
    Help me out guys. I can tell that this could involve hours on the phone
    without some friendly assistance. :-)

    I got a sprint share plan a couple months ago. I called about 3 weeks after
    singing up and asked if I could add another phone. They said I wasn't
    allowed more than 2 lines but that after 1 billing cycle that I could ask
    them to run my credit again.

    So today I called the PCS Customer solutions number. The rep told me my
    credit couldn't be run again for 6 months.

    I called the PCS Products and services number. The rep told me he couldn't
    do it because no one there can run my credit. I asked who could. Then put
    me hold and came back. His answer was that I couldn't do it for 9 months
    and that I had to do it in a Sprint store.

    So, before I initiate a barrage of calls to the help line and sit on hold
    forever to talk to different people until someone gives me a different
    story, does anyone know the real story and how to do this?





    See More: run my credit again?




  2. #2
    Brandt
    Guest

    Re: run my credit again?

    i would go into a store, any store that has a sprint rep, they should be
    able to run it again from there.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    "ChinnoDog" <[email protected]> wrote in article
    <[email protected]>:
    > Help me out guys. I can tell that this could involve hours on the phone
    > without some friendly assistance. :-)
    >
    > I got a sprint share plan a couple months ago. I called about 3 weeks after
    > singing up and asked if I could add another phone. They said I wasn't
    > allowed more than 2 lines but that after 1 billing cycle that I could ask
    > them to run my credit again.
    >
    > So today I called the PCS Customer solutions number. The rep told me my
    > credit couldn't be run again for 6 months.
    >
    > I called the PCS Products and services number. The rep told me he couldn't
    > do it because no one there can run my credit. I asked who could. Then put
    > me hold and came back. His answer was that I couldn't do it for 9 months
    > and that I had to do it in a Sprint store.
    >
    > So, before I initiate a barrage of calls to the help line and sit on hold
    > forever to talk to different people until someone gives me a different
    > story, does anyone know the real story and how to do this?
    >
    >


    [posted via phonescoop.com]



  3. #3
    Gr8 Oz
    Guest

    Re: run my credit again?

    My advise to you is to be VERY careful in having this done...
    I have had MANY customers go into a store and ask to
    have their credit rerun and the store tell them they cannot.
    Basically, here is what happens in a store and/or thru CS.
    When you "ask" for your credit to be rerun so that you can
    hopefully qualify for additional lines, it goes through the same
    process as when the account was initially set up...Here is
    what can happen to you. 1st of all to be honest, waiting only
    a month will more than likely do you no good at all.
    If between the time that your credit was run upon activation
    and the time you ask for a new credit review, something happens to show
    up, you could end up paying a deposit whereas you didn't at first or if
    you did, then that deposit could actually increase. The number of lines
    you are limited
    to can change by increasing.
    Honestly, it is just a matter of what you know your credit rating is
    like at the time you do this....If you do this, just
    keep in mind that you will not have a choice as to keeping what you had
    once the credit is rerun, you / your account
    then becomes what your credit rating is currently, not
    previously....
    When you set up your acct...you were limited to only 2
    lines?? Was there a deposit involved? If so, then I would
    keep it as it is...The reason you may be getting different
    answers is because "SOMETIMES" customers who have
    decent (not bad) credit, Sprint will randomly run a review
    of these accounts and your history with the company (6-9
    months and sometimes 1-2 yrs) If your company history checks out OK
    they may then extend your spending limit
    (if you have one) and/or offer you an additional line of service. But
    it does vary on how often the company will
    do this...There does not seem to be a "set" standard for this.
    Hope this helps a little.
    --
    Because there is a satisfied customer today...
    The company can open their doors
    tomorrow...


    "ChinnoDog" <[email protected]> wrote in article
    <[email protected]>:
    > Help me out guys. I can tell that this could involve hours on the phone
    > without some friendly assistance. :-)
    >
    > I got a sprint share plan a couple months ago. I called about 3 weeks after
    > singing up and asked if I could add another phone. They said I wasn't
    > allowed more than 2 lines but that after 1 billing cycle that I could ask
    > them to run my credit again.
    >
    > So today I called the PCS Customer solutions number. The rep told me my
    > credit couldn't be run again for 6 months.
    >
    > I called the PCS Products and services number. The rep told me he couldn't
    > do it because no one there can run my credit. I asked who could. Then put
    > me hold and came back. His answer was that I couldn't do it for 9 months
    > and that I had to do it in a Sprint store.
    >
    > So, before I initiate a barrage of calls to the help line and sit on hold
    > forever to talk to different people until someone gives me a different
    > story, does anyone know the real story and how to do this?
    >
    >


    [posted via phonescoop.com]



  4. #4
    3G Geek
    Guest

    Re: run my credit again?

    The finance department randomly audits accounts and may or may not up
    your limit. The fact is that customer care is no longer allowed to
    change credit ratings. Even supervisors. As far as a Sprint PCS store,
    I'm not there so I can't answer 100% but from my understanding they
    aren't allowed to either. Only the finance department can or will do
    this. Or at least that is the current "rule." There is no way for
    customer care to contact finance or ask them to do it sooner.

    "ChinnoDog" <[email protected]> wrote in article
    <[email protected]>:
    > Help me out guys. I can tell that this could involve hours on the phone
    > without some friendly assistance. :-)
    >
    > I got a sprint share plan a couple months ago. I called about 3 weeks after
    > singing up and asked if I could add another phone. They said I wasn't
    > allowed more than 2 lines but that after 1 billing cycle that I could ask
    > them to run my credit again.
    >
    > So today I called the PCS Customer solutions number. The rep told me my
    > credit couldn't be run again for 6 months.
    >
    > I called the PCS Products and services number. The rep told me he couldn't
    > do it because no one there can run my credit. I asked who could. Then put
    > me hold and came back. His answer was that I couldn't do it for 9 months
    > and that I had to do it in a Sprint store.
    >
    > So, before I initiate a barrage of calls to the help line and sit on hold
    > forever to talk to different people until someone gives me a different
    > story, does anyone know the real story and how to do this?
    >
    >


    [posted via phonescoop.com]



  5. #5
    ChinnoDog
    Guest

    Re: run my credit again?

    I am assuming I was approved for two phones because I asked for two. I
    didn't realize there were more people in my family that wanted to do this
    with me. They set up my account with a $200 credit limit and 2 phones.

    So by what your saying it sounds next to impossible to get them to check my
    credit again unless I cancel my account and open a new one. This seems
    pretty ridiculous to me, especially since they will probably use the credit
    information they already have in their computers. I can't even negotiate to
    give them a deposit to extend my credit and number of phones. Any idea how
    to make use of this lack of standards to get them to do it for me?

    "Gr8 Oz" <[email protected]> wrote in message
    news:[email protected]
    > My advise to you is to be VERY careful in having this done...
    > I have had MANY customers go into a store and ask to
    > have their credit rerun and the store tell them they cannot.
    > Basically, here is what happens in a store and/or thru CS.
    > When you "ask" for your credit to be rerun so that you can
    > hopefully qualify for additional lines, it goes through the same
    > process as when the account was initially set up...Here is
    > what can happen to you. 1st of all to be honest, waiting only
    > a month will more than likely do you no good at all.
    > If between the time that your credit was run upon activation
    > and the time you ask for a new credit review, something happens to show
    > up, you could end up paying a deposit whereas you didn't at first or if
    > you did, then that deposit could actually increase. The number of lines
    > you are limited
    > to can change by increasing.
    > Honestly, it is just a matter of what you know your credit rating is
    > like at the time you do this....If you do this, just
    > keep in mind that you will not have a choice as to keeping what you had
    > once the credit is rerun, you / your account
    > then becomes what your credit rating is currently, not
    > previously....
    > When you set up your acct...you were limited to only 2
    > lines?? Was there a deposit involved? If so, then I would
    > keep it as it is...The reason you may be getting different
    > answers is because "SOMETIMES" customers who have
    > decent (not bad) credit, Sprint will randomly run a review
    > of these accounts and your history with the company (6-9
    > months and sometimes 1-2 yrs) If your company history checks out OK
    > they may then extend your spending limit
    > (if you have one) and/or offer you an additional line of service. But
    > it does vary on how often the company will
    > do this...There does not seem to be a "set" standard for this.
    > Hope this helps a little.
    > --
    > Because there is a satisfied customer today...
    > The company can open their doors
    > tomorrow...
    >
    >
    > "ChinnoDog" <[email protected]> wrote in article
    > <[email protected]>:
    > > Help me out guys. I can tell that this could involve hours on the phone
    > > without some friendly assistance. :-)
    > >
    > > I got a sprint share plan a couple months ago. I called about 3 weeks

    after
    > > singing up and asked if I could add another phone. They said I wasn't
    > > allowed more than 2 lines but that after 1 billing cycle that I could

    ask
    > > them to run my credit again.
    > >
    > > So today I called the PCS Customer solutions number. The rep told me my
    > > credit couldn't be run again for 6 months.
    > >
    > > I called the PCS Products and services number. The rep told me he

    couldn't
    > > do it because no one there can run my credit. I asked who could. Then

    put
    > > me hold and came back. His answer was that I couldn't do it for 9

    months
    > > and that I had to do it in a Sprint store.
    > >
    > > So, before I initiate a barrage of calls to the help line and sit on

    hold
    > > forever to talk to different people until someone gives me a different
    > > story, does anyone know the real story and how to do this?
    > >
    > >

    >
    > [posted via phonescoop.com]






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