Marketing Suggestion

If any of the SrintPCS employees want to forward this idea on go for it.

In Exchange for signing a 2 year Advantage Agreement, Sprint would at
the end of 2 years, and if all payments were on time, rebate 12% of all
recurring payments towards the purchase of a new phone on a new 2 year
agreement.

This could serve Sprint a lot of pluses:

+ Encourage folks to sign contracts

+ Encourage folks to pay bills on time

+ Eliminate need for Retention Program

+ Encourage folks to stay with Sprint

---

› See More: Marketing Suggestion

Another option is to give new customer rebates on the same conditions.

All of these have been looked at. It just gets really expensive to give
people money to buy a phone that when bought for full price Sprint lost
money!

Yes, Sprint loses money every time someone buys a phone. The more they
give out the more they lose.

I hate it just as much as everyone else.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> If any of the SrintPCS employees want to forward this idea on go for it.
>
> In Exchange for signing a 2 year Advantage Agreement, Sprint would at
> the end of 2 years, and if all payments were on time, rebate 12% of all
> recurring payments towards the purchase of a new phone on a new 2 year
> agreement.
>
> This could serve Sprint a lot of pluses:
>
> + Encourage folks to sign contracts
>
> + Encourage folks to pay bills on time
>
> + Eliminate need for Retention Program
>
> + Encourage folks to stay with Sprint

[posted via phonescoop.com]

I think it is an great idea, and to be honest i have offered long
standing customers who have had a great history with Sprint up to and
including the same $$ rebates that are offered to new customers....There
is an old adage:
"You have to spend money to make money."
The way I see it, you take a current customer who has been with the
company a long time & offer them...let's say a $100 to $120 equipment
credit in exchange for a new 2yr, heck even 1yr term...that is a plus
for Sprint, the customer and not
to mention the fact that you have a customer that sees how Sprint wants
to really take care of them and say Thank You for choosing their
company...What is not being done is CS is not looking at the LONG term
satisfaction for this customer. If the individual is using an old (no
longer marketed 3G or even a 2G phone) & they are on a current contract
that will end in 2-3 mos. it makes better business sense to me when I
take that call to offer/give them a reason to stay once their current
term is up....NOT TO MENTION....chances are when there is a future
benefit/service that will allow that customer to have his service
enhanced, then he will trust us when we
have an offer for him to try out....But at the current rate our customer
service is going, customers will not trust anything
new that we have to offer. I get very disheartened because
customer service does not really look at the OVERALL, LONG
TERM effects of the majority of decisions that are made with individual
customers....There is way too much "processing" of the customer going on
and not enough "true customer service." Good sound business and
customer care decisions are being placed on the back burner & that
should never happen in any business......
--
Because there is a satisfied customer today...
The company can open their doors
tomorrow...


"Phill." <[email protected]> wrote in article
<[email protected]>:
> If any of the SrintPCS employees want to forward this idea on go for it.
>
> In Exchange for signing a 2 year Advantage Agreement, Sprint would at
> the end of 2 years, and if all payments were on time, rebate 12% of all
> recurring payments towards the purchase of a new phone on a new 2 year
> agreement.
>
> This could serve Sprint a lot of pluses:
>
> + Encourage folks to sign contracts
>
> + Encourage folks to pay bills on time
>
> + Eliminate need for Retention Program
>
> + Encourage folks to stay with Sprint

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (Brandt ) wrote:

> Another option is to give new customer rebates on the same conditions.
>
> All of these have been looked at. It just gets really expensive to give
> people money to buy a phone that when bought for full price Sprint lost
> money!
>
> Yes, Sprint loses money every time someone buys a phone.

I refuse to believe SprintPCS is losing money on the Samsung I500, I330
or the Treo 600 at their SRP.

The Treo 300 was originaly sold at $500 both by Sprint and by
Handspring; indicating no subsidization when sold at that price point.

Yet SprintPCS employees insist on the (IMHO) fiction of "Every phone is
subsidized".

In article <[email protected]>, [email protected]=20
says...
> What is not being done is CS is not looking at the LONG term
> satisfaction for this customer.
>=20

No disagreement with that whatsoever.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
In article <[email protected]>, [email protected]
says...
> What is not being done is CS is not looking at the LONG term
> satisfaction for this customer.
>

No disagreement with that whatsoever.

--
-+-
RØß
O/Siris
I work for SprintPCS
I *don't* speak for them.


No discussion from you either.

In article <[email protected]>,
"Justin Green" <[email protected]> wrote:

>
> "O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> In article <[email protected]>, [email protected]
> says...
> > What is not being done is CS is not looking at the LONG term
> > satisfaction for this customer.
> >
>
> No disagreement with that whatsoever.

Sprint treats Customers as Revenue Streams to be optimized and increased,
and thus gives CSRs sales objectives.

It costs samsing $650 to make the I500, then they mark it up to make
money and sell it to sprint for aroung $700. Sprint is selling it for
$600 on the web site. Every phone is subsidized!
--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


"Phill." <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Brandt ) wrote:
>
> > Another option is to give new customer rebates on the same conditions.
> >
> > All of these have been looked at. It just gets really expensive to give
> > people money to buy a phone that when bought for full price Sprint lost
> > money!
> >
> > Yes, Sprint loses money every time someone buys a phone.
>
> I refuse to believe SprintPCS is losing money on the Samsung I500, I330
> or the Treo 600 at their SRP.
>
> The Treo 300 was originaly sold at $500 both by Sprint and by
> Handspring; indicating no subsidization when sold at that price point.
>
> Yet SprintPCS employees insist on the (IMHO) fiction of "Every phone is
> subsidized".

[posted via phonescoop.com]

In article <[email protected]>,
[email protected] (Brandt ) wrote:

> It costs samsing $650 to make the I500, then they mark it up to make
> money and sell it to sprint for aroung $700. Sprint is selling it for
> $600 on the web site. Every phone is subsidized!

I read what you say, but I don't believe it. Could well be some
major rebate to Sprint from Samsung that you dont see bringing the true
price way down.

Justin Green wrote:
> *"O/Siris" <robjvargas@sprîntpcs.côm> wrote in message
> news:[email protected]...
> In article <[email protected]>,
> [email protected]
> says...
> > What is not being done is CS is not looking at the LONG term
> > satisfaction for this customer.
> >
>
> No disagreement with that whatsoever.
>
> --
> -+-
> RØß
> O/Siris
> I work for SprintPCS
> I *don't* speak for them.
>
>
> No discussion from you either. *

In case you were just tuning in, Phill, Justin, and Phillipe are three
moronic trolls that just lie and bash about people who are here to help
others.

---
www.sprintpcsinfo.com
A troll-free zone.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

Phones cost money. You get a free offer when you activate, just like
everyone else. Just because they want you to PAY to upgrade, doesn't
make it unfair.

It's been said by every CSR since the beginning of time, 'Do you ask
your cable company to buy you a new Tv when yours gets old or breaks?',
and there's a valid point.

Servie provider's provide service, they only sell the phones themselves
to make it easier on you. Next time you want a free phone, go call
Samsung and yell at them.

[posted via phonescoop.com]

X-PhoneScoop-Post-ID: 43028
X-Complaints-To: [email protected]
Lines: 25
Xref: news.newshosting.com alt.cellular.sprintpcs:118506

you don't have to believe me. Samsung Employees can buy phones directly
from samsung at cost. The ones I know buy from Sprint because it is
cheaper.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


Phillipe2004 <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> [email protected] (Brandt ) wrote:
>
> > It costs samsing $650 to make the I500, then they mark it up to make
> > money and sell it to sprint for aroung $700. Sprint is selling it for
> > $600 on the web site. Every phone is subsidized!
>
> I read what you say, but I don't believe it. Could well be some
> major rebate to Sprint from Samsung that you dont see bringing the true
> price way down.

[posted via phonescoop.com]