Results 1 to 12 of 12
  1. #1
    Phill.
    Guest
    If any of the SrintPCS employees want to forward this idea on go for it.

    In Exchange for signing a 2 year Advantage Agreement, Sprint would at
    the end of 2 years, and if all payments were on time, rebate 12% of all
    recurring payments towards the purchase of a new phone on a new 2 year
    agreement.

    This could serve Sprint a lot of pluses:

    + Encourage folks to sign contracts

    + Encourage folks to pay bills on time

    + Eliminate need for Retention Program

    + Encourage folks to stay with Sprint



    See More: Marketing Suggestion




  2. #2
    Brandt
    Guest

    Re: Marketing Suggestion

    Another option is to give new customer rebates on the same conditions.

    All of these have been looked at. It just gets really expensive to give
    people money to buy a phone that when bought for full price Sprint lost
    money!

    Yes, Sprint loses money every time someone buys a phone. The more they
    give out the more they lose.

    I hate it just as much as everyone else.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > If any of the SrintPCS employees want to forward this idea on go for it.
    >
    > In Exchange for signing a 2 year Advantage Agreement, Sprint would at
    > the end of 2 years, and if all payments were on time, rebate 12% of all
    > recurring payments towards the purchase of a new phone on a new 2 year
    > agreement.
    >
    > This could serve Sprint a lot of pluses:
    >
    > + Encourage folks to sign contracts
    >
    > + Encourage folks to pay bills on time
    >
    > + Eliminate need for Retention Program
    >
    > + Encourage folks to stay with Sprint


    [posted via phonescoop.com]



  3. #3
    Gr8 Oz
    Guest

    Re: Marketing Suggestion

    I think it is an great idea, and to be honest i have offered long
    standing customers who have had a great history with Sprint up to and
    including the same $$ rebates that are offered to new customers....There
    is an old adage:
    "You have to spend money to make money."
    The way I see it, you take a current customer who has been with the
    company a long time & offer them...let's say a $100 to $120 equipment
    credit in exchange for a new 2yr, heck even 1yr term...that is a plus
    for Sprint, the customer and not
    to mention the fact that you have a customer that sees how Sprint wants
    to really take care of them and say Thank You for choosing their
    company...What is not being done is CS is not looking at the LONG term
    satisfaction for this customer. If the individual is using an old (no
    longer marketed 3G or even a 2G phone) & they are on a current contract
    that will end in 2-3 mos. it makes better business sense to me when I
    take that call to offer/give them a reason to stay once their current
    term is up....NOT TO MENTION....chances are when there is a future
    benefit/service that will allow that customer to have his service
    enhanced, then he will trust us when we
    have an offer for him to try out....But at the current rate our customer
    service is going, customers will not trust anything
    new that we have to offer. I get very disheartened because
    customer service does not really look at the OVERALL, LONG
    TERM effects of the majority of decisions that are made with individual
    customers....There is way too much "processing" of the customer going on
    and not enough "true customer service." Good sound business and
    customer care decisions are being placed on the back burner & that
    should never happen in any business......
    --
    Because there is a satisfied customer today...
    The company can open their doors
    tomorrow...


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > If any of the SrintPCS employees want to forward this idea on go for it.
    >
    > In Exchange for signing a 2 year Advantage Agreement, Sprint would at
    > the end of 2 years, and if all payments were on time, rebate 12% of all
    > recurring payments towards the purchase of a new phone on a new 2 year
    > agreement.
    >
    > This could serve Sprint a lot of pluses:
    >
    > + Encourage folks to sign contracts
    >
    > + Encourage folks to pay bills on time
    >
    > + Eliminate need for Retention Program
    >
    > + Encourage folks to stay with Sprint


    [posted via phonescoop.com]



  4. #4
    Phill.
    Guest

    Re: Marketing Suggestion

    In article <[email protected]>,
    [email protected] (Brandt ) wrote:

    > Another option is to give new customer rebates on the same conditions.
    >
    > All of these have been looked at. It just gets really expensive to give
    > people money to buy a phone that when bought for full price Sprint lost
    > money!
    >
    > Yes, Sprint loses money every time someone buys a phone.


    I refuse to believe SprintPCS is losing money on the Samsung I500, I330
    or the Treo 600 at their SRP.

    The Treo 300 was originaly sold at $500 both by Sprint and by
    Handspring; indicating no subsidization when sold at that price point.

    Yet SprintPCS employees insist on the (IMHO) fiction of "Every phone is
    subsidized".



  5. #5
    O/Siris
    Guest

    Re: Marketing Suggestion

    In article <[email protected]>, [email protected]=20
    says...
    > What is not being done is CS is not looking at the LONG term
    > satisfaction for this customer.
    >=20


    No disagreement with that whatsoever.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  6. #6
    Justin Green
    Guest

    Re: Marketing Suggestion


    "O/Siris" <[email protected]ntpcs.cm> wrote in message
    news:MPG.19e9891[email protected]
    In article <[email protected]>, [email protected]
    says...
    > What is not being done is CS is not looking at the LONG term
    > satisfaction for this customer.
    >


    No disagreement with that whatsoever.

    --
    -+-
    R
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.


    No discussion from you either.





  7. #7
    Phill.
    Guest

    Re: Marketing Suggestion

    In article <[email protected]>,
    "Justin Green" <[email protected]> wrote:

    >
    > "O/Siris" <[email protected]ntpcs.cm> wrote in message
    > news:[email protected]
    > In article <[email protected]>, [email protected]
    > says...
    > > What is not being done is CS is not looking at the LONG term
    > > satisfaction for this customer.
    > >

    >
    > No disagreement with that whatsoever.


    Sprint treats Customers as Revenue Streams to be optimized and increased,
    and thus gives CSRs sales objectives.



  8. #8
    Brandt
    Guest

    Re: Marketing Suggestion

    It costs samsing $650 to make the I500, then they mark it up to make
    money and sell it to sprint for aroung $700. Sprint is selling it for
    $600 on the web site. Every phone is subsidized!
    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    "Phill." <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (Brandt ) wrote:
    >
    > > Another option is to give new customer rebates on the same conditions.
    > >
    > > All of these have been looked at. It just gets really expensive to give
    > > people money to buy a phone that when bought for full price Sprint lost
    > > money!
    > >
    > > Yes, Sprint loses money every time someone buys a phone.

    >
    > I refuse to believe SprintPCS is losing money on the Samsung I500, I330
    > or the Treo 600 at their SRP.
    >
    > The Treo 300 was originaly sold at $500 both by Sprint and by
    > Handspring; indicating no subsidization when sold at that price point.
    >
    > Yet SprintPCS employees insist on the (IMHO) fiction of "Every phone is
    > subsidized".


    [posted via phonescoop.com]



  9. #9
    Phillipe2004
    Guest

    Re: Marketing Suggestion

    In article <[email protected]>,
    [email protected] (Brandt ) wrote:

    > It costs samsing $650 to make the I500, then they mark it up to make
    > money and sell it to sprint for aroung $700. Sprint is selling it for
    > $600 on the web site. Every phone is subsidized!


    I read what you say, but I don't believe it. Could well be some
    major rebate to Sprint from Samsung that you dont see bringing the true
    price way down.



  10. #10
    hatoncat
    Guest

    Re: Marketing Suggestion


    Justin Green wrote:
    > *"O/Siris" <[email protected]ntpcs.cm> wrote in message
    > news:[email protected]
    > In article <[email protected]>,
    > [email protected]
    > says...
    > > What is not being done is CS is not looking at the LONG term
    > > satisfaction for this customer.
    > >

    >
    > No disagreement with that whatsoever.
    >
    > --
    > -+-
    > R
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.
    >
    >
    > No discussion from you either. *


    In case you were just tuning in, Phill, Justin, and Phillipe are three
    moronic trolls that just lie and bash about people who are here to help
    others.

    ---
    www.sprintpcsinfo.com
    A troll-free zone.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  11. #11
    Alex Mikey
    Guest

    Re: Marketing Suggestion


    Phones cost money. You get a free offer when you activate, just like
    everyone else. Just because they want you to PAY to upgrade, doesn't
    make it unfair.

    It's been said by every CSR since the beginning of time, 'Do you ask
    your cable company to buy you a new Tv when yours gets old or breaks?',
    and there's a valid point.

    Servie provider's provide service, they only sell the phones themselves
    to make it easier on you. Next time you want a free phone, go call
    Samsung and yell at them.

    [posted via phonescoop.com]



  12. #12
    Brandt
    Guest

    Re: Marketing Suggestion

    X-PhoneScoop-Post-ID: 43028
    X-Complaints-To: [email protected]
    Lines: 25
    Xref: news.newshosting.com alt.cellular.sprintpcs:118506

    you don't have to believe me. Samsung Employees can buy phones directly
    from samsung at cost. The ones I know buy from Sprint because it is
    cheaper.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    Phillipe2004 <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > [email protected] (Brandt ) wrote:
    >
    > > It costs samsing $650 to make the I500, then they mark it up to make
    > > money and sell it to sprint for aroung $700. Sprint is selling it for
    > > $600 on the web site. Every phone is subsidized!

    >
    > I read what you say, but I don't believe it. Could well be some
    > major rebate to Sprint from Samsung that you dont see bringing the true
    > price way down.


    [posted via phonescoop.com]



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