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  1. #1
    Scott Stephenson
    Guest
    An observation:

    If PCS fails to meet their subsciber numbers for the rest of the year, I say
    they should take a good, long look at the behavior and attitude of their
    own employess on this NG. Besides the flow of guesses and theories from
    these folks (ever heard the phrase "I don't know"?), the tone of posts
    between each other and other posters do not speak well of the Company. And
    I don't know if it an ego problem, or some sense of saving the world that
    causes all of the poting traffic, but as a non-PCS user who reads this
    group, I would never consider using PCS as a result of the totally
    unprofessional attitude these employess take when posting to a public forum
    such as this. Remember- no one forces you to identify yourself as an
    employee. You do it of your own free will, and I'm sure that Sprint would
    want you to act professionally and give accurate information when talking
    as an employee- especially those of you posting from the comfort of your
    desk at work. Here's something to consider- could it be that someone might
    complain to Sprint about misinformation they receive on this NG? Is that
    the type of job security you're looking for? Why don't you all just stick
    to known facts- no guesses, no rumors, and above all, no fighting amongst
    yourselves. You're really making the Company look bad.





    See More: alt.cellular.sprintpcs- quickly becoming a black eye for the Company




  2. #2
    p lane
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    I find the "sprint employee's" for the most part very helpful--those of
    us who are constantly arguing with them and the back and forth on some
    philosophical issues are not as useful as, the posts that go something
    like----" I've got this problem, how can I fix it, or etc?

    Due to the fact that it seems virtually every human in the US has a cell
    phone, I don't really see how they can sell a whole lot more of them,
    unless, you can sell them two.

    Also if you don't actually have sprint/verizon/ or whoever service, I
    would agree a lot of the stuff on this forum would discourage you--but
    it's really not all that bad, could it improve, yes.

    It like the old Brother Dave Gardner's comment about sex--- the worst I
    ever had was wonderful" .

    Scott Stephenson <[email protected]> wrote in article
    <[email protected]>:
    > An observation:
    >
    > If PCS fails to meet their subsciber numbers for the rest of the year, I say
    > they should take a good, long look at the behavior and attitude of their
    > own employess on this NG. Besides the flow of guesses and theories from
    > these folks (ever heard the phrase "I don't know"?), the tone of posts
    > between each other and other posters do not speak well of the Company. And
    > I don't know if it an ego problem, or some sense of saving the world that
    > causes all of the poting traffic, but as a non-PCS user who reads this
    > group, I would never consider using PCS as a result of the totally
    > unprofessional attitude these employess take when posting to a public forum
    > such as this. Remember- no one forces you to identify yourself as an
    > employee. You do it of your own free will, and I'm sure that Sprint would
    > want you to act professionally and give accurate information when talking
    > as an employee- especially those of you posting from the comfort of your
    > desk at work. Here's something to consider- could it be that someone might
    > complain to Sprint about misinformation they receive on this NG? Is that
    > the type of job security you're looking for? Why don't you all just stick
    > to known facts- no guesses, no rumors, and above all, no fighting amongst
    > yourselves. You're really making the Company look bad.
    >
    >


    [posted via phonescoop.com]



  3. #3
    Whoishere9160779
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    >especially those of you posting from the comfort of your
    >desk at work


    Sprint CSR can't post to the newsgroup from their desk - they cannot access the
    internet - if they use their phone to access internet from their desk they will
    be disciplined severely. Other than very early morning and very late at night
    (and this isn't always true) there is no downtime between calls - -one call is
    finished - another immediately is put through.



  4. #4
    Sam Iam
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    Actually the experience I've gotten from Sprint POS CS is:

    1) just like this forum: cheerleaders with the attitude that all the
    *many* complaints against their company and thier last place standing
    must all be due to some cosmic unfairness against Sprint POS. Tlak about
    denial.

    2) just as the studies say it is: crap in last place.

    Sprint's CEO says they have a problem with CS, and yet the Sprint
    employees here can't seem to grasp that.

    To paraphrase a famous quote "humanity is not by default rational but
    has the ability to be so on occasion" and I'd add Sprint CS apparently
    has the ability to be so less often.

    In all fairness, I'll bet it's not the actual reps faults. I'll bet
    it's low pay, hard work, and bad corporate policy that creates too many
    problems for them to solve with the shoddy and insuficient tools given
    them.

    Yesterday a Sprint POS CS rep called me to ask how my "experience" was
    going..... WELLL.... since they asked I told them... LOL

    She was very nice. Perhaps a supervisor or just an unusually good CS
    rep. She agreed and apologised with what I said and also she admitted
    that Sprint CS could "definitly use improvement" which when translated
    from employee speak into customer speak means "this company sucks and
    isn't competative in CS."

    In that earlier article, even the CEO was answering the phones in CS in
    Texas one day because he realizes how bad CS is and is hoping for some
    insight.

    I'll bet Sprint middle management is in total denial or at least
    somehwhat lacking. Why? Well this problem didn't happen yesterday. How
    long have Sprint MM been internally promising to get it improved I
    wonder? So, that's probably one reason contributing to why he had to go
    down to see for himself.

    [posted via phonescoop.com]



  5. #5
    Big Poppa
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company


    Are you sure you arent another incarnation of Phill?? Thats just what we
    need in here, is ANOTHER person to keep saying the SAME crap over and
    over and over and over and over.. I UNDERSTAND Sprint has Problems.. You
    have told us MORE than enuff times.. It has been DRILLED into our
    heads.. Enough already Think of something new to talk about.

    God I wish there WERE mods in the Alt newsgroups.

    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > Actually the experience I've gotten from Sprint POS CS is:
    >
    > 1) just like this forum: cheerleaders with the attitude that all the
    > *many* complaints against their company and thier last place standing
    > must all be due to some cosmic unfairness against Sprint POS. Tlak about
    > denial.
    >
    > 2) just as the studies say it is: crap in last place.
    >
    > Sprint's CEO says they have a problem with CS, and yet the Sprint
    > employees here can't seem to grasp that.
    >
    > To paraphrase a famous quote "humanity is not by default rational but
    > has the ability to be so on occasion" and I'd add Sprint CS apparently
    > has the ability to be so less often.
    >
    > In all fairness, I'll bet it's not the actual reps faults. I'll bet
    > it's low pay, hard work, and bad corporate policy that creates too many
    > problems for them to solve with the shoddy and insuficient tools given
    > them.
    >
    > Yesterday a Sprint POS CS rep called me to ask how my "experience" was
    > going..... WELLL.... since they asked I told them... LOL
    >
    > She was very nice. Perhaps a supervisor or just an unusually good CS
    > rep. She agreed and apologised with what I said and also she admitted
    > that Sprint CS could "definitly use improvement" which when translated
    > from employee speak into customer speak means "this company sucks and
    > isn't competative in CS."
    >
    > In that earlier article, even the CEO was answering the phones in CS in
    > Texas one day because he realizes how bad CS is and is hoping for some
    > insight.
    >
    > I'll bet Sprint middle management is in total denial or at least
    > somehwhat lacking. Why? Well this problem didn't happen yesterday. How
    > long have Sprint MM been internally promising to get it improved I
    > wonder? So, that's probably one reason contributing to why he had to go
    > down to see for himself.
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  6. #6
    Sam Iam
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    BP:

    actually what you wish for is a Mod that agrees with you and would then
    probably censor me. That seems to be a compound fantasy for:

    A mod

    Agreeing with you.

    Neither or which seem to be happening.

    [posted via phonescoop.com]



  7. #7
    Big Poppa
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    Mabey so, and thats the only reason your here is becuase no one can
    censor you... Thats why you probably don't post of any moderated forums
    becuase they would delete you. Your here just to annoy people by posting
    the same crap over and over.. I got it the first time.. saw your point
    of view.. felt your frustration and agreed with it, but yet you keep
    forcing it upon us, over and over and over again..first it gets old,
    then it gets annoying, especially when I cant filter you.

    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > BP:
    >
    > actually what you wish for is a Mod that agrees with you and would then
    > probably censor me. That seems to be a compound fantasy for:
    >
    > A mod
    >
    > Agreeing with you.
    >
    > Neither or which seem to be happening.
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  8. #8
    Justin Green
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company


    "Big Poppa" <[email protected]> wrote in message
    news:[email protected]
    > Mabey so, and thats the only reason your here is becuase no one can
    > censor you... Thats why you probably don't post of any moderated forums
    > becuase they would delete you. Your here just to annoy people by posting
    > the same crap over and over.. I got it the first time.. saw your point
    > of view.. felt your frustration and agreed with it, but yet you keep
    > forcing it upon us, over and over and over again..first it gets old,
    > then it gets annoying, especially when I cant filter you.



    All you've posted is about the posting habits of others. Dumbass.





  9. #9
    Big Poppa
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company



    "Justin Green" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Big Poppa" <[email protected]> wrote in message
    > news:[email protected]
    > > Mabey so, and thats the only reason your here is becuase no one can
    > > censor you... Thats why you probably don't post of any moderated forums
    > > becuase they would delete you. Your here just to annoy people by posting
    > > the same crap over and over.. I got it the first time.. saw your point
    > > of view.. felt your frustration and agreed with it, but yet you keep
    > > forcing it upon us, over and over and over again..first it gets old,
    > > then it gets annoying, especially when I cant filter you.

    >
    >
    > All you've posted is about the posting habits of others. Dumbass.
    >
    >


    Thank You..

    [posted via phonescoop.com]



  10. #10
    AL
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    Asked and answered Sam, give it a rest.

    AL

    "Sam Iam" <[email protected]> wrote in message
    news:[email protected]
    > Actually the experience I've gotten from Sprint POS CS is:






  11. #11
    Sam Iam
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    "All you've posted is about the posting habits of others. Dumbass."

    Exactly. Thank you.

    I mean people like BP seem to fail a basic IQ test: Who's the bigger
    idiot: the person who posts a negative opinion or the person who claims
    to be superior by posting a negative opinion of a negative opinion?

    Totally retarded.


    [posted via phonescoop.com]



  12. #12
    Phill.
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    In article <[email protected]>,
    [email protected] (Sam Iam) wrote:

    > In that earlier article, even the CEO was answering the phones in CS in
    > Texas one day because he realizes how bad CS is and is hoping for some
    > insight.


    But he wont be reamed out by his superior based on how long his calls
    last, so he has no way of grasping the situation.



  13. #13
    Sam Iam
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    > give it a rest.


    no that's ok. But you can.

    [posted via phonescoop.com]



  14. #14
    Big Poppa
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company



    [email protected] (Sam Iam) wrote in article
    <[email protected]>:
    > > give it a rest.

    >
    >
    > no that's ok. But you can.
    >
    > [posted via phonescoop.com]


    A childs responce

    [posted via phonescoop.com]



  15. #15
    Sam Iam
    Guest

    Re: alt.cellular.sprintpcs- quickly becoming a black eye for the Company

    true. ALthough, I have to say that at least he will hear some PO'ed
    customers and if he follws up on issues, he might find out about some
    pandemic ones that the middle management might not pass up to him.

    Either way though, they're in terrible shape now and no matter how good
    the new management is, will be for months if not years at the minimum.

    [posted via phonescoop.com]



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