Another example of "GREAT" Customer service

<<I am a manager at a "little company", and we would not be "prone" to
do anything even CLOSELY resembling the negligence or down-right
uncaring attitude I have experienced in dealing with Sprint's CS
department.>>

Sorry, I didn't mean any offense. I was mostly referring to smaller
companies just starting out -- who can make errors in rep training and
areas like that. It would be easier to give a smaller company the
benefit of the doubt, but with Sprint... it is much more difficult.

Eric

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Eric wrote:
> *<<I am a manager at a "little company", and we would not be "prone"
> to
> do anything even CLOSELY resembling the negligence or down-right
> uncaring attitude I have experienced in dealing with Sprint's CS
> department.>>
>
> Sorry, I didn't mean any offense. I was mostly referring to smaller
> companies just starting out -- who can make errors in rep training
> and
> areas like that. It would be easier to give a smaller company the
> benefit of the doubt, but with Sprint... it is much more difficult.
>
> Eric *
No offense taken...
I know what you meant.
What I find offensive is a company with the potential that Sprint has
giving the message that customer service is not important to them by
allowing this. I could understand if this was an isolated incident, but
this happens almost EVERY time I have to deal with CS. I personally am
glad that I am not a stockholder in the company.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

In article <[email protected]>, [email protected]=
=20
says...
> If they are "not supposed to be in effect until tomorrow", why would
> they be posted today? Or why would the website not have an "effective
> 10/06/2003" posted on it?
>=20

Because some fairly major work began on the site tonight, scheduled to run=
=20
through tomorrow. We were told the site would be unavailable to view plans=
=20
during the outage, so someone probably doesn't realize the information is=
=20
getting out "live."

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.