Another example of "GREAT" Customer service

I have wanting to get more minutes on my plan, so I was happy to see the
700 minute/$50.00 addition on the website today. I called customer
service and waited on hold for approximately 10 minutes, only to get a
CSR that told me "Sprint offers NO 700 minute plans whatsoever" and
then proceed to ask me where I seen this plan. I replied, "On your
website" and was put on hold while he "checked". He returned to the
call after a minute or so and told me that no such plan existed. (All
the while, I was looking at sprintpcs.com's page where it is BOLDLY
printed.)
I thanked him for his time, wished him a pleasant day and hung up.
(Pretty much decided that I did NOT want this trained animal ****ing my
account up.) Called back and hold times are in excess of 15 minutes, so
I hung up.
Is it Sprint's policy to post changes and not tell people manning the
phones, or is this another example of what Sam Iam calls "low paid
employees"? Whichever it is, it is TOTALLY inexcusable!

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

---

› See More: Another example of "GREAT" Customer service

<<I have wanting to get more minutes on my plan, so I was happy to see
the 700 minute/$50.00 addition on the website today. I called customer
service and waited on hold for approximately 10 minutes, only to get a
CSR that told me "Sprint offers NO 700 minute plans whatsoever" and then
proceed to ask me where I seen this plan. I replied, "On your website"
and was put on hold while he "checked". He returned to the call after a
minute or so and told me that no such plan existed. (All the while, I
was looking at sprintpcs.com's page where it is BOLDLY printed.) >>

Maybe you inadvertantly accessed an upcoming plan page... or they had an
upcoming plan page active on the site by mistake. Or maybe its a
special local plan. I just checked and they listed the same old plans
for me: 500 minute/$45.

In any event, the rep should have been more professional to you, and if
you were looking right at it on the site, I don't know why he couldn't
have accessed it at that specific moment.

Eric

this must be an old story, 'cause I've been reading on this NG how much
better $PC$ is of late --- everyone's talking about it, don't cha know. Ya
see JD Powers doesn't know what they're doing when conducting a poll, and
anyone who has a problem is stuck in a -warp of the "bad ol' days". And
besides, waiting 15 minutes on hold isn't really that long --- I mean
Shawwana and Dirk need their break time.

Hey Lauer, can you hear me now? How about if I shout BITE ME? Can ya hear me
then? You lying putz, who believes doorknobs are a great substitute for
employees.


"DRBETZ" <[email protected]> wrote in message
news[email protected]...
>
> I have wanting to get more minutes on my plan, so I was happy to see the
> 700 minute/$50.00 addition on the website today. I called customer
> service and waited on hold for approximately 10 minutes, only to get a
> CSR that told me "Sprint offers NO 700 minute plans whatsoever" and
> then proceed to ask me where I seen this plan. I replied, "On your
> website" and was put on hold while he "checked". He returned to the
> call after a minute or so and told me that no such plan existed. (All
> the while, I was looking at sprintpcs.com's page where it is BOLDLY
> printed.)
> I thanked him for his time, wished him a pleasant day and hung up.
> (Pretty much decided that I did NOT want this trained animal ****ing my
> account up.) Called back and hold times are in excess of 15 minutes, so
> I hung up.
> Is it Sprint's policy to post changes and not tell people manning the
> phones, or is this another example of what Sam Iam calls "low paid
> employees"? Whichever it is, it is TOTALLY inexcusable!
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

"tom ronson" <[email protected]> wrote in message
news:[email protected]...
> this must be an old story, 'cause I've been reading on this NG how much
> better $PC$ is of late --- everyone's talking about it, don't cha know. Ya
> see JD Powers doesn't know what they're doing when conducting a poll, and
> anyone who has a problem is stuck in a -warp of the "bad ol' days". And
> besides, waiting 15 minutes on hold isn't really that long --- I mean
> Shawwana and Dirk need their break time.
>
> Hey Lauer, can you hear me now? How about if I shout BITE ME? Can ya hear
me
> then? You lying putz, who believes doorknobs are a great substitute for
> employees.
>

Yeah, JD Powers is a bunch of morons. Although no one can cite a link or
anything that shows they don't use reliable polling methods, the shear
number of people bashing JD Powers PROVES that they are incompetent.

funny, when JD Powers gives a company a nod for good service it's featured
in advertisements and PR materials, yet when some jack-ass employee doesn't
like what he sees then they suck. Funny how that happens, don't you think?

Sprint, the little company without a clue --- but have Rob for an employee
to make things better.


"Justin Green" <[email protected]> wrote in message
news:[email protected]...
>
> "tom ronson" <[email protected]> wrote in message
> news:[email protected]...
> > this must be an old story, 'cause I've been reading on this NG how much
> > better $PC$ is of late --- everyone's talking about it, don't cha know.
Ya
> > see JD Powers doesn't know what they're doing when conducting a poll,
and
> > anyone who has a problem is stuck in a -warp of the "bad ol' days". And
> > besides, waiting 15 minutes on hold isn't really that long --- I mean
> > Shawwana and Dirk need their break time.
> >
> > Hey Lauer, can you hear me now? How about if I shout BITE ME? Can ya
hear
> me
> > then? You lying putz, who believes doorknobs are a great substitute for
> > employees.
> >
>
> Yeah, JD Powers is a bunch of morons. Although no one can cite a link or
> anything that shows they don't use reliable polling methods, the shear
> number of people bashing JD Powers PROVES that they are incompetent.
>
>

<<Sprint, the little company without a clue>>

And what's sad about this statement is that Sprint isn't a little
company, but are making huge mistakes and have ghastly oversights that a
little company would be prone to doing.

Eric

DRBETZ <[email protected]> wrote in article
<[email protected]>:
>
> I have wanting to get more minutes on my plan, so I was happy to see the
> 700 minute/$50.00 addition on the website today. I called customer
> service and waited on hold for approximately 10 minutes, only to get a
> CSR that told me "Sprint offers NO 700 minute plans whatsoever" and
> then proceed to ask me where I seen this plan. I replied, "On your
> website" and was put on hold while he "checked". He returned to the
> call after a minute or so and told me that no such plan existed. (All
> the while, I was looking at sprintpcs.com's page where it is BOLDLY
> printed.)
> I thanked him for his time, wished him a pleasant day and hung up.
> (Pretty much decided that I did NOT want this trained animal ****ing my
> account up.) Called back and hold times are in excess of 15 minutes, so
> I hung up.
> Is it Sprint's policy to post changes and not tell people manning the
> phones, or is this another example of what Sam Iam calls "low paid
> employees"? Whichever it is, it is TOTALLY inexcusable!
>
> --
> Posted at SprintUsers.com - Your place for everything Sprint PCS
> Free wireless access @ www.SprintUsers.com/wap
>

The 700 minute plans are not supposed to be available yet. That plan is
one of the new plans supposed to go into effect tomorrow, the 6th.

Sorry about the confusion, and about the way you were treated. Our
Intranet has been telling us about these plans for days now.

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"tom ronson" <[email protected]> wrote in article
<[email protected]>:
> funny, when JD Powers gives a company a nod for good service it's featured
> in advertisements and PR materials, yet when some jack-ass employee doesn't
> like what he sees then they suck. Funny how that happens, don't you think?
>
> Sprint, the little company without a clue --- but have Rob for an employee
> to make things better.

How is it that saying I don't disagree with a company's conclusions
means I am saying they suck?

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> DRBETZ <[email protected]> wrote in article
> <[email protected]>:
> >
> > I have wanting to get more minutes on my plan, so I was happy to see the
> > 700 minute/$50.00 addition on the website today. I called customer
> > service and waited on hold for approximately 10 minutes, only to get a
> > CSR that told me "Sprint offers NO 700 minute plans whatsoever" and
> > then proceed to ask me where I seen this plan. I replied, "On your
> > website" and was put on hold while he "checked". He returned to the
> > call after a minute or so and told me that no such plan existed. (All
> > the while, I was looking at sprintpcs.com's page where it is BOLDLY
> > printed.)
> > I thanked him for his time, wished him a pleasant day and hung up.
> > (Pretty much decided that I did NOT want this trained animal ****ing my
> > account up.) Called back and hold times are in excess of 15 minutes, so
> > I hung up.
> > Is it Sprint's policy to post changes and not tell people manning the
> > phones, or is this another example of what Sam Iam calls "low paid
> > employees"? Whichever it is, it is TOTALLY inexcusable!
> >
> > --
> > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > Free wireless access @ www.SprintUsers.com/wap
> >
>
> The 700 minute plans are not supposed to be available yet. That plan is
> one of the new plans supposed to go into effect tomorrow, the 6th.
>
> Sorry about the confusion, and about the way you were treated. Our
> Intranet has been telling us about these plans for days now.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com]

Everyone but the putz he talked to, apparently.

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "tom ronson" <[email protected]> wrote in article
> <[email protected]>:
> > funny, when JD Powers gives a company a nod for good service it's
featured
> > in advertisements and PR materials, yet when some jack-ass employee
doesn't
> > like what he sees then they suck. Funny how that happens, don't you
think?
> >
> > Sprint, the little company without a clue --- but have Rob for an
employee
> > to make things better.
>
> How is it that saying I don't disagree with a company's conclusions
> means I am saying they suck?
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com]



Stop acting stupid you moron. You've been playing this survey down forever
now. Enough is enough. You're not fooling anyone, Rob.

Frankly, I have to agree that you are a jackass, however.

Eric wrote:
> *<<I have wanting to get more minutes on my plan, so I was happy to
> see
> the 700 minute/$50.00 addition on the website today. I called
> customer
> service and waited on hold for approximately 10 minutes, only to get
> a
> CSR that told me "Sprint offers NO 700 minute plans whatsoever" and
> then
> proceed to ask me where I seen this plan. I replied, "On your
> website"
> and was put on hold while he "checked". He returned to the call after
> a
> minute or so and told me that no such plan existed. (All the while,
> I
> was looking at sprintpcs.com's page where it is BOLDLY printed.) >>
>
> Maybe you inadvertantly accessed an upcoming plan page... or they had
> an
> upcoming plan page active on the site by mistake. Or maybe its a
> special local plan. I just checked and they listed the same old
> plans
> for me: 500 minute/$45.
>
> In any event, the rep should have been more professional to you, and
> if
> you were looking right at it on the site, I don't know why he
> couldn't
> have accessed it at that specific moment.
>
> Eric *
https://manage1.sprintpcs.com/Manage...n=doMyPlanSwap

is the website I accessed.
And, what is VERY strange is that I when I finally called back and
waited for a rep, she knew exactly what I was talking about, was VERY
helpful, professional and got me switched without a problem.
Apparently, the first rep either did not want to be bothered with the
work of changing a plan or was just too damn dumb.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

"Justin Green" <[email protected]> wrote in article
<[email protected]>:
>
> Everyone but the putz he talked to, apparently.
>
>

Another nonresponsive response from the master of 'em. Is redundancy a
hobby of yours?

--
-+-
RØß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "Justin Green" <[email protected]> wrote in article
> <[email protected]>:
> >
> > Everyone but the putz he talked to, apparently.
> >
> >
>
> Another nonresponsive response from the master of 'em. Is redundancy a
> hobby of yours?
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com]


It sure is yours:


liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,
liar, liar, no details, liar, no specifics, liar, dishonesty, fabrication,

That's all we hear from you, now answer the ****ing questions you jerkoff.

Eric wrote:
> *<<Sprint, the little company without a clue>>
>
> And what's sad about this statement is that Sprint isn't a little
> company, but are making huge mistakes and have ghastly oversights
> that a
> little company would be prone to doing.
>
> Eric *
I am a manager at a "little company", and we would not be "prone" to do
anything even CLOSELY resembling the negligence or down-right uncaring
attitude I have experienced in dealing with Sprint's CS department. We
would be out of business in a heartbeat if that were the case.
We train our employees extensively before even thinking of letting them
deal with customers or potential prospects. A customer calling any
employee in our CS department will get the same (and correct) answer
every time. If an employee is unable to follow the policies set by our
management, they will either be sweeping floors or standing in the
unemployment line.

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap

O/Siris . wrote:
> *DRBETZ <[email protected]> wrote in article
> <[email protected]>:
> >
> > I have wanting to get more minutes on my plan, so I was happy to
> see the
> > 700 minute/$50.00 addition on the website today. I called customer
> > service and waited on hold for approximately 10 minutes, only to
> get a
> > CSR that told me "Sprint offers NO 700 minute plans whatsoever"
> and
> > then proceed to ask me where I seen this plan. I replied, "On your
> > website" and was put on hold while he "checked". He returned to
> the
> > call after a minute or so and told me that no such plan existed.
> (All
> > the while, I was looking at sprintpcs.com's page where it is
> BOLDLY
> > printed.)
> > I thanked him for his time, wished him a pleasant day and hung up.
> > (Pretty much decided that I did NOT want this trained animal
> ****ing my
> > account up.) Called back and hold times are in excess of 15
> minutes, so
> > I hung up.
> > Is it Sprint's policy to post changes and not tell people manning
> the
> > phones, or is this another example of what Sam Iam calls "low paid
> > employees"? Whichever it is, it is TOTALLY inexcusable!
> >
> > --
> > Posted at SprintUsers.com - Your place for everything Sprint PCS
> > Free wireless access @ www.SprintUsers.com/wap
> >
>
> The 700 minute plans are not supposed to be available yet. That plan
> is
> one of the new plans supposed to go into effect tomorrow, the 6th.
>
> Sorry about the confusion, and about the way you were treated. Our
> Intranet has been telling us about these plans for days now.
>
> --
> -+-
> RØß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>
>
>
>
> [posted via phonescoop.com] *
If they are "not supposed to be in effect until tomorrow", why would
they be posted today? Or why would the website not have an "effective
10/06/2003" posted on it?

--
Posted at SprintUsers.com - Your place for everything Sprint PCS
Free wireless access @ www.SprintUsers.com/wap