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  1. #1
    Eric
    Guest
    Hello,

    I have been a regular poster in here for a number of months now...
    having been a 2-year Sprint PCS customer. I was a pretty god defender
    for them, knowing that they had some problems with customer service and
    billing... but I had never really acknowledged them since none of that
    stuff happened to me personally. For the most part, my first year and
    10 months had been great...

    But in the last couple of months, service in my area has serverely
    deteriorated. Much like what had happened to Justin in Little Elm. Up
    until about mid-to-late August, I could have hung my hat on Sprint's
    coverage and signal strength because it was that reliable. And dealing
    with Customer Care was great.

    I started having several missed calls, multiple dropped calls, and at
    times, my phone would search for several minutes at a time to find a
    signal. I tried swapping/upgrading phones, but had the same result.
    Meanwhile, I began searching for an alternate provider and ultimately
    signed up with Verizon just this past week.

    I called Sprint to tell them that I needed to cancel and was going to
    sign up with a different service provider. I told the rep my reasons --
    service strength deterioration -- and the guy *literally* snickered at
    me and said something along the lines of "Sprint doesn't have
    disappearing service." I was a little stunned, but ended up hanging up
    and thinking about it for a day.

    I called back the next day and was transferred to the cancellation
    department again. This rep was slightly nicer, but still couldn't
    comprehend that I wanted to cancel my service because I was having
    service trouble. She offered me free minutes, which would have been
    nice if I had signal to use them. She finally cancelled my account out
    and abruptly said, "you will owe us $150 for the early termination fee."

    I told her that I didn't think it was fair that I was being charged an
    ETF given the fact that Sprint was obligated to provide me with adequete
    service for the remainder of my contract, and if not, I should be free
    to go with no penalty. It was at this point I was informed that I was
    mysteriously signed a 2-year renewal back in April. Had i not, she told
    me, I would have been close to the end of my original contract.

    I was pretty mad. I asked if there was any other notes on my account as
    to how or why I was signed for a contract renewal, or if I could have
    the reps ID who did it. She told me that I was not allowed to have such
    information.

    !!!

    After hanging up on her, I ended up talking to a nice rep... and she
    said that she would have those fees removed and I would just owe for
    whatever service I used this month. But I'll have to wait for my bill
    to see if that comes true.

    In closing, I guess I would just like to say that I was pretty shocked
    at how I was treated... being a 2-year customer (which I know isn't very
    long, but 2-years is 2 years)... never had a late payment, and referred
    *several* people to their service. I was treated like a moron and that
    I didn't know what I was talking about. I was tricked somehow into
    agreeing to another 2 year term... and given the runaround. I never had
    a problem with Sprint's CS before, but now I attone that to the fact
    that I just never had to deal with them before.

    Verizon has treated me extremely well an dtheir reps are ulta-friendly
    and never try to upsell me long distance at home or any other crap.
    Sprint has left a reallll sour taste in my mouth that didn't need to be
    there. Now I know why JD Powers and Consumer Reports has Sprint in last
    place. And judgeing from their behavior in the past week or so, it
    doesn't look like Sprint seriously wants to change.

    Eric




    See More: Sprint: A good story gone bad (long)




  2. #2
    O/Siris .
    Guest

    Re: Sprint: A good story gone bad (long)

    [email protected] (Eric) wrote in article
    <[email protected]>:
    > Hello,
    >
    > I have been a regular poster in here for a number of months now...
    > having been a 2-year Sprint PCS customer. I was a pretty god defender
    > for them, knowing that they had some problems with customer service and
    > billing... but I had never really acknowledged them since none of that
    > stuff happened to me personally. For the most part, my first year and
    > 10 months had been great...
    >
    > But in the last couple of months, service in my area has serverely
    > deteriorated. Much like what had happened to Justin in Little Elm. Up
    > until about mid-to-late August, I could have hung my hat on Sprint's
    > coverage and signal strength because it was that reliable. And dealing
    > with Customer Care was great.
    >
    > I started having several missed calls, multiple dropped calls, and at
    > times, my phone would search for several minutes at a time to find a
    > signal. I tried swapping/upgrading phones, but had the same result.
    > Meanwhile, I began searching for an alternate provider and ultimately
    > signed up with Verizon just this past week.
    >
    > I called Sprint to tell them that I needed to cancel and was going to
    > sign up with a different service provider. I told the rep my reasons --
    > service strength deterioration -- and the guy *literally* snickered at
    > me and said something along the lines of "Sprint doesn't have
    > disappearing service." I was a little stunned, but ended up hanging up
    > and thinking about it for a day.
    >
    > I called back the next day and was transferred to the cancellation
    > department again. This rep was slightly nicer, but still couldn't
    > comprehend that I wanted to cancel my service because I was having
    > service trouble. She offered me free minutes, which would have been
    > nice if I had signal to use them. She finally cancelled my account out
    > and abruptly said, "you will owe us $150 for the early termination fee."
    >
    > I told her that I didn't think it was fair that I was being charged an
    > ETF given the fact that Sprint was obligated to provide me with adequete
    > service for the remainder of my contract, and if not, I should be free
    > to go with no penalty. It was at this point I was informed that I was
    > mysteriously signed a 2-year renewal back in April. Had i not, she told
    > me, I would have been close to the end of my original contract.
    >
    > I was pretty mad. I asked if there was any other notes on my account as
    > to how or why I was signed for a contract renewal, or if I could have
    > the reps ID who did it. She told me that I was not allowed to have such
    > information.
    >
    > !!!
    >
    > After hanging up on her, I ended up talking to a nice rep... and she
    > said that she would have those fees removed and I would just owe for
    > whatever service I used this month. But I'll have to wait for my bill
    > to see if that comes true.
    >
    > In closing, I guess I would just like to say that I was pretty shocked
    > at how I was treated... being a 2-year customer (which I know isn't very
    > long, but 2-years is 2 years)... never had a late payment, and referred
    > *several* people to their service. I was treated like a moron and that
    > I didn't know what I was talking about. I was tricked somehow into
    > agreeing to another 2 year term... and given the runaround. I never had
    > a problem with Sprint's CS before, but now I attone that to the fact
    > that I just never had to deal with them before.
    >
    > Verizon has treated me extremely well an dtheir reps are ulta-friendly
    > and never try to upsell me long distance at home or any other crap.
    > Sprint has left a reallll sour taste in my mouth that didn't need to be
    > there. Now I know why JD Powers and Consumer Reports has Sprint in last
    > place. And judgeing from their behavior in the past week or so, it
    > doesn't look like Sprint seriously wants to change.
    >
    > Eric
    >


    I'm sorry to hear you got treated that way, Eric. Now that you're gone,
    my options are pretty limited. But let me know if there's anything I
    can do. I'll at least look into it.

    --
    -+-
    R
    O/Siris
    I work for Sprint PCS
    I *don't* speak for them




    [posted via phonescoop.com]



  3. #3
    Justin Green
    Guest

    Re: Sprint: A good story gone bad (long)


    "O/Siris ." <[email protected]ntpcs.cm> wrote in message
    news:[email protected]
    > [email protected] (Eric) wrote in article
    > <[email protected]>:
    > > Hello,
    > >
    > > I have been a regular poster in here for a number of months now...
    > > having been a 2-year Sprint PCS customer. I was a pretty god defender
    > > for them, knowing that they had some problems with customer service and
    > > billing... but I had never really acknowledged them since none of that
    > > stuff happened to me personally. For the most part, my first year and
    > > 10 months had been great...
    > >
    > > But in the last couple of months, service in my area has serverely
    > > deteriorated. Much like what had happened to Justin in Little Elm. Up
    > > until about mid-to-late August, I could have hung my hat on Sprint's
    > > coverage and signal strength because it was that reliable. And dealing
    > > with Customer Care was great.
    > >
    > > I started having several missed calls, multiple dropped calls, and at
    > > times, my phone would search for several minutes at a time to find a
    > > signal. I tried swapping/upgrading phones, but had the same result.
    > > Meanwhile, I began searching for an alternate provider and ultimately
    > > signed up with Verizon just this past week.
    > >
    > > I called Sprint to tell them that I needed to cancel and was going to
    > > sign up with a different service provider. I told the rep my reasons --
    > > service strength deterioration -- and the guy *literally* snickered at
    > > me and said something along the lines of "Sprint doesn't have
    > > disappearing service." I was a little stunned, but ended up hanging up
    > > and thinking about it for a day.
    > >
    > > I called back the next day and was transferred to the cancellation
    > > department again. This rep was slightly nicer, but still couldn't
    > > comprehend that I wanted to cancel my service because I was having
    > > service trouble. She offered me free minutes, which would have been
    > > nice if I had signal to use them. She finally cancelled my account out
    > > and abruptly said, "you will owe us $150 for the early termination fee."
    > >
    > > I told her that I didn't think it was fair that I was being charged an
    > > ETF given the fact that Sprint was obligated to provide me with adequete
    > > service for the remainder of my contract, and if not, I should be free
    > > to go with no penalty. It was at this point I was informed that I was
    > > mysteriously signed a 2-year renewal back in April. Had i not, she told
    > > me, I would have been close to the end of my original contract.
    > >
    > > I was pretty mad. I asked if there was any other notes on my account as
    > > to how or why I was signed for a contract renewal, or if I could have
    > > the reps ID who did it. She told me that I was not allowed to have such
    > > information.
    > >
    > > !!!
    > >
    > > After hanging up on her, I ended up talking to a nice rep... and she
    > > said that she would have those fees removed and I would just owe for
    > > whatever service I used this month. But I'll have to wait for my bill
    > > to see if that comes true.
    > >
    > > In closing, I guess I would just like to say that I was pretty shocked
    > > at how I was treated... being a 2-year customer (which I know isn't very
    > > long, but 2-years is 2 years)... never had a late payment, and referred
    > > *several* people to their service. I was treated like a moron and that
    > > I didn't know what I was talking about. I was tricked somehow into
    > > agreeing to another 2 year term... and given the runaround. I never had
    > > a problem with Sprint's CS before, but now I attone that to the fact
    > > that I just never had to deal with them before.
    > >
    > > Verizon has treated me extremely well an dtheir reps are ulta-friendly
    > > and never try to upsell me long distance at home or any other crap.
    > > Sprint has left a reallll sour taste in my mouth that didn't need to be
    > > there. Now I know why JD Powers and Consumer Reports has Sprint in last
    > > place. And judgeing from their behavior in the past week or so, it
    > > doesn't look like Sprint seriously wants to change.
    > >
    > > Eric
    > >

    >
    > I'm sorry to hear you got treated that way, Eric. Now that you're gone,
    > my options are pretty limited. But let me know if there's anything I
    > can do. I'll at least look into it.
    >
    > --
    > -+-
    > R
    > O/Siris
    > I work for Sprint PCS
    > I *don't* speak for them
    >
    >
    >
    >
    > [posted via phonescoop.com]


    Sprint needs to learn to keep their network capacity in tune with the area's
    demand.





  4. #4
    Eric
    Guest

    Re: Sprint: A good story gone bad (long)

    <<I'm sorry to hear you got treated that way, Eric. Now that you're
    gone, my options are pretty limited. But let me know if there's anything
    I can do. I'll at least look into it. >>

    Thanks for the offer Rob. But there is nothing anyone can really do
    about it since it is a coverage issue. I had almost 2 good years with
    Sprint, and one really bad month. Rather than get increasingly bitter
    toward Sprint, I just decided to cut my losses.

    But seriously, thanks for offering. I wish you well in the future.

    Eric




  5. #5
    O/Siris
    Guest

    Re: Sprint: A good story gone bad (long)

    In article <[email protected]>, Justin [email protected]=
    om=20
    says...
    > Sprint needs to learn to keep their network capacity in tune with the are=

    a's
    > demand.
    >=20


    For the first time in a long time, you said something unarguable. I will=
    =20
    disagree with you forever about whether the network is "good" or not. But =
    I=20
    long ago pointed out what I think of some of the people in charge of it, an=
    d it=20
    isn't entirely complimentary (to put it politely).

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  6. #6
    Sprintposter
    Guest

    Re: Sprint: A good story gone bad (long)

    Eric leaves. Even the Sprint apologists are getting burnt by the abysmal
    SprintPCS Customer Service, rated worst by JD Power.



  7. #7
    Jeff Wilhelm
    Guest

    Re: Sprint: A good story gone bad (long)

    "Sprintposter" <[email protected]> wrote in message
    news:[email protected]
    > Eric leaves. Even the Sprint apologists are getting burnt by the abysmal
    > SprintPCS Customer Service, rated worst by JD Power.


    It's funny, because Eric always *has* been so pro-Sprint -- in fact, a year
    or two ago we met here in the newsgroup and have been friends ever since. I
    guess I'm one of the few left -- I've been with SprintPCS since 1999 or 2000
    and while I have had my share of rude CSRs, I've never had a billing
    problem, a plan problem, or any of the other problems that seem to plague
    the group here.

    In my four years I have changed phones five times: Kyocera/Qualcomm 2600,
    StarTac 7662, Samsung 8500 (silver), Samsung 8500 (black), Sanyo 5150, and
    I'm sure I'll be changing in the coming months because my 5150 is getting
    old. One of the reasons I've probably had few problems is that I have only
    changed plans a few times, and when doing so I always call up multiple times
    and multiple CSRs to make sure the change was exactly what I was expecting.
    Should I have to do this? No, but it's easier to catch a problem before the
    billing of it starts.

    The one problem I had was with the silver 8500. After a year with that phone
    it started dropping nearly every call. I decided it was the phone, got a
    used 8500 on ebay for like $30 and no more problems.

    Likewise, I am still using an older non-Vision plan, so that's probably less
    problematic. I have on of the $35 retention plans (500AT) and have the $5
    WirelessWeb option. I was also one of the BusinessConnection early adopters,
    so I supposedly have that free for life (that was the promotion -- first
    50,000 testers or something like that get it free). I've been hesitatant to
    change to Vision simply because I'm worried that it'll screw up my BC
    account, which I use ALL the time for business e-mail and scheduling.

    I have my bills paid automatically every month via a credit card. This has
    never posed a problem for me, and I've been lucky in that I haven't had to
    deal with a billing problem. They sound bad.

    As far as network goes, I've never had a problem. Here at URI where I go to
    school we have a tower on campus -- it has lost connectivity maybe a total
    of a day in the three and a half years I've been here on campus. My hometown
    in CT also has a very strong Sprint presence, and I can travel anywhere in
    the town, in surrounding towns, and pretty much everywhere I drive and keep
    a useable signal. In fact I can't remember a time, be it in RI, CT or MA
    that I tried to use my phone and couldn't.

    And in three or four years of hanging out in this newsgroup, the last few
    months have certainly seen a steep downhill trend. It used to be so nice to
    come here see the regulars, the people that answered questions, gave real
    news, etc... now it's just bickering back and forth with the occasional
    tidbit. I rarely come here anymore -- it's a waste of time.

    Anyway, I don't know why I wrote this -- partly it's because I was sad to
    see Eric go, partly because the newsgroup has been making me increasingly
    frustrated, and partly just to share some positive Sprint news. I don't deny
    that there are negative stories, and I certaintly don't deny that in other
    parts of the country there is much to be desired, but maybe I've gotten
    lucky that all the places I go I have had good experiences. RI (all), CT
    (central and eastern), MA (eastern), FL (Fort Myers / Sanibel / Captiva), CA
    (San Jose), WA (Seattle, Bellvue), NY (Albany), ME (Portland)... maybe I've
    been lucky.

    Jeff






  8. #8
    Phillipe2004
    Guest

    Re: Sprint: A good story gone bad (long)

    In article <[email protected]>,
    "Jeff Wilhelm" <[email protected]> wrote:

    > One of the reasons I've probably had few problems is that I have only
    > changed plans a few times, and when doing so I always call up multiple times
    > and multiple CSRs to make sure the change was exactly what I was expecting.
    > Should I have to do this? No, but it's easier to catch a problem before the
    > billing of it starts.


    Are you listening to yourself? It's good you figured this out, but how
    bad is SprintPCS that your methodology is necessary?


    > The one problem I had was with the silver 8500. After a year with that
    > phone it started dropping nearly every call. I decided it was the
    > phone, got a used 8500 on ebay for like $30 and no more problems.


    There was a secret recall on the black
    8500's. Remember that?

    > I have on of the $35 retention plans (500AT)
    > and have the $5 WirelessWeb option.


    VZW guy refers to getting a retention plan as stealing from the company.

    > I have my bills paid automatically every month via a credit card.
    > This has never posed a problem for me, and I've been lucky
    > in that I haven't had to deal with a billing problem. They sound bad.



    Even Sprint employees tell of their accounts getting bolixed. I pay
    manually by credit card over the web, just to protect myself. But by so
    paying (3 weeks early) I'm classified as a "keeper" and got a good
    retention deal myself.

    > And in three or four years of hanging out in this newsgroup, the last few
    > months have certainly seen a steep downhill trend. It used to be so nice to
    > come here see the regulars, the people that answered questions, gave real
    > news, etc.


    What you've seen in the last few months is some "regulars" who insist on
    answering EVERY question get called when the give WRONG information,
    and then going ballastic about it. Or get called when they SPIN the news
    to make a Sprint screwup look like no big deal. It's really bad when one
    embarresment to Sprint starts out by calling any poster with anything he
    percieves as negative to be a liar. Demonstrates a deep rooted
    insecurity about Sprint, which is probably well founded as SprintPCS has
    never made a profit.


    Thanks for this stream of consciousness, it shows even Sprints long time
    supporters are ambivalent about Sprint.



  9. #9
    Jeff Wilhelm
    Guest

    Re: Sprint: A good story gone bad (long)

    Thanks for responding in another useless and contradictary post, saying in
    one line that I'm stealing from the company with a retention plan, and in
    another that you too have a retention plan. And I know you're going to
    respond to this saying "I didn't say that, I was quoting VZW guy" but I
    don't care what anyone has to say about anything because I know you're just
    trying to start an argument. I don't know why you find it neccessary to
    respond to me. You are one of the people I am talking about in my post that
    incites riciulous bickering. I've been here long enough to know all of the
    arguments on both sides -- I wasn't trying to spark debate, simply to
    expound on Eric's leaving in my own words.

    Jeff


    "Phillipe2004" <[email protected]> wrote in message
    news[email protected]
    > In article <[email protected]>,
    > "Jeff Wilhelm" <[email protected]> wrote:
    >
    > > One of the reasons I've probably had few problems is that I have only
    > > changed plans a few times, and when doing so I always call up multiple

    times
    > > and multiple CSRs to make sure the change was exactly what I was

    expecting.
    > > Should I have to do this? No, but it's easier to catch a problem before

    the
    > > billing of it starts.

    >
    > Are you listening to yourself? It's good you figured this out, but how
    > bad is SprintPCS that your methodology is necessary?
    >
    >
    > > The one problem I had was with the silver 8500. After a year with that
    > > phone it started dropping nearly every call. I decided it was the
    > > phone, got a used 8500 on ebay for like $30 and no more problems.

    >
    > There was a secret recall on the black
    > 8500's. Remember that?
    >
    > > I have on of the $35 retention plans (500AT)
    > > and have the $5 WirelessWeb option.

    >
    > VZW guy refers to getting a retention plan as stealing from the company.
    >
    > > I have my bills paid automatically every month via a credit card.
    > > This has never posed a problem for me, and I've been lucky
    > > in that I haven't had to deal with a billing problem. They sound bad.

    >
    >
    > Even Sprint employees tell of their accounts getting bolixed. I pay
    > manually by credit card over the web, just to protect myself. But by so
    > paying (3 weeks early) I'm classified as a "keeper" and got a good
    > retention deal myself.
    >
    > > And in three or four years of hanging out in this newsgroup, the last

    few
    > > months have certainly seen a steep downhill trend. It used to be so nice

    to
    > > come here see the regulars, the people that answered questions, gave

    real
    > > news, etc.

    >
    > What you've seen in the last few months is some "regulars" who insist on
    > answering EVERY question get called when the give WRONG information,
    > and then going ballastic about it. Or get called when they SPIN the news
    > to make a Sprint screwup look like no big deal. It's really bad when one
    > embarresment to Sprint starts out by calling any poster with anything he
    > percieves as negative to be a liar. Demonstrates a deep rooted
    > insecurity about Sprint, which is probably well founded as SprintPCS has
    > never made a profit.
    >
    >
    > Thanks for this stream of consciousness, it shows even Sprints long time
    > supporters are ambivalent about Sprint.






  10. #10
    Phillipe2004
    Guest

    Re: Sprint: A good story gone bad (long)

    In article <[email protected]>,
    "Jeff Wilhelm" <[email protected]> wrote:

    > Thanks for responding in another useless and contradictary post, saying in
    > one line that I'm stealing from the company with a retention plan, and in
    > another that you too have a retention plan. And I know you're going to
    > respond to this saying "I didn't say that, I was quoting VZW guy" but I
    > don't care what anyone has to say about anything because I know you're just
    > trying to start an argument. I don't know why you find it neccessary to
    > respond to me. You are one of the people I am talking about in my post that
    > incites riciulous bickering. I've been here long enough to know all of the
    > arguments on both sides -- I wasn't trying to spark debate, simply to
    > expound on Eric's leaving in my own words.
    >
    > Jeff


    PLEASE - go have breakfast



  11. #11
    Phillipe2004
    Guest

    Re: Sprint: A good story gone bad (long)



    > In article <[email protected]>,
    > "Jeff Wilhelm" <[email protected]> wrote:
    >
    > > Thanks for responding in another useless and contradictary post,


    > > -- I wasn't trying to spark debate, simply to
    > > expound on Eric's leaving in my own words.
    > >
    > > Jeff



    The APOLOGISTs all have this quaint double standard. They can expound,
    other's can't. Must be an immature student at Univ. of Rhode Island,
    feeling depressed cause he couldn't get into an Ivy League school.



  12. #12
    Big Poppa
    Guest

    Re: Sprint: A good story gone bad (long)



    Phillipe2004 <[email protected]> wrote in article
    <[email protected]>:
    > In article <[email protected]>,
    > "Jeff Wilhelm" <[email protected]> wrote:
    >
    > > One of the reasons I've probably had few problems is that I have only
    > > changed plans a few times, and when doing so I always call up multiple times
    > > and multiple CSRs to make sure the change was exactly what I was expecting.
    > > Should I have to do this? No, but it's easier to catch a problem before the
    > > billing of it starts.

    >
    > Are you listening to yourself? It's good you figured this out, but how
    > bad is SprintPCS that your methodology is necessary?
    >
    >
    > > The one problem I had was with the silver 8500. After a year with that
    > > phone it started dropping nearly every call. I decided it was the
    > > phone, got a used 8500 on ebay for like $30 and no more problems.

    >
    > There was a secret recall on the black
    > 8500's. Remember that?
    >
    > > I have on of the $35 retention plans (500AT)
    > > and have the $5 WirelessWeb option.

    >
    > VZW guy refers to getting a retention plan as stealing from the company.
    >
    > > I have my bills paid automatically every month via a credit card.
    > > This has never posed a problem for me, and I've been lucky
    > > in that I haven't had to deal with a billing problem. They sound bad.

    >
    >
    > Even Sprint employees tell of their accounts getting bolixed. I pay
    > manually by credit card over the web, just to protect myself. But by so
    > paying (3 weeks early) I'm classified as a "keeper" and got a good
    > retention deal myself.
    >
    > > And in three or four years of hanging out in this newsgroup, the last few
    > > months have certainly seen a steep downhill trend. It used to be so nice to
    > > come here see the regulars, the people that answered questions, gave real
    > > news, etc.

    >
    > What you've seen in the last few months is some "regulars" who insist on
    > answering EVERY question get called when the give WRONG information,
    > and then going ballastic about it. Or get called when they SPIN the news
    > to make a Sprint screwup look like no big deal. It's really bad when one
    > embarresment to Sprint starts out by calling any poster with anything he
    > percieves as negative to be a liar. Demonstrates a deep rooted
    > insecurity about Sprint, which is probably well founded as SprintPCS has
    > never made a profit.
    >
    >
    > Thanks for this stream of consciousness, it shows even Sprints long time
    > supporters are ambivalent about Sprint.


    Do me a favor Phill leave my name out your mouth.

    And ummm Phill you have been known to give wrong answers to, so don't
    blame everyone unless your adding yourself to that list.

    [posted via phonescoop.com]



  13. #13
    Justin
    Guest

    Re: Sprint: A good story gone bad (long)


    "Big Poppa" <[email protected]> wrote in message
    news:[email protected]
    >
    >
    > Phillipe2004 <[email protected]> wrote in article
    > <[email protected]>:
    > > In article <[email protected]>,
    > > "Jeff Wilhelm" <[email protected]> wrote:
    > >
    > > > One of the reasons I've probably had few problems is that I have only
    > > > changed plans a few times, and when doing so I always call up multiple

    times
    > > > and multiple CSRs to make sure the change was exactly what I was

    expecting.
    > > > Should I have to do this? No, but it's easier to catch a problem

    before the
    > > > billing of it starts.

    > >
    > > Are you listening to yourself? It's good you figured this out, but how
    > > bad is SprintPCS that your methodology is necessary?
    > >
    > >
    > > > The one problem I had was with the silver 8500. After a year with that
    > > > phone it started dropping nearly every call. I decided it was the
    > > > phone, got a used 8500 on ebay for like $30 and no more problems.

    > >
    > > There was a secret recall on the black
    > > 8500's. Remember that?
    > >
    > > > I have on of the $35 retention plans (500AT)
    > > > and have the $5 WirelessWeb option.

    > >
    > > VZW guy refers to getting a retention plan as stealing from the company.
    > >
    > > > I have my bills paid automatically every month via a credit card.
    > > > This has never posed a problem for me, and I've been lucky
    > > > in that I haven't had to deal with a billing problem. They sound bad.

    > >
    > >
    > > Even Sprint employees tell of their accounts getting bolixed. I pay
    > > manually by credit card over the web, just to protect myself. But by so
    > > paying (3 weeks early) I'm classified as a "keeper" and got a good
    > > retention deal myself.
    > >
    > > > And in three or four years of hanging out in this newsgroup, the last

    few
    > > > months have certainly seen a steep downhill trend. It used to be so

    nice to
    > > > come here see the regulars, the people that answered questions, gave

    real
    > > > news, etc.

    > >
    > > What you've seen in the last few months is some "regulars" who insist on
    > > answering EVERY question get called when the give WRONG information,
    > > and then going ballastic about it. Or get called when they SPIN the news
    > > to make a Sprint screwup look like no big deal. It's really bad when one
    > > embarresment to Sprint starts out by calling any poster with anything he
    > > percieves as negative to be a liar. Demonstrates a deep rooted
    > > insecurity about Sprint, which is probably well founded as SprintPCS has
    > > never made a profit.
    > >
    > >
    > > Thanks for this stream of consciousness, it shows even Sprints long time
    > > supporters are ambivalent about Sprint.

    >
    > Do me a favor Phill leave my name out your mouth.
    >
    > And ummm Phill you have been known to give wrong answers to, so don't
    > blame everyone unless your adding yourself to that list.
    >
    > [posted via phonescoop.com]




    "I give props to him for deciding to act like a man and let it go."
    - Big Pooper

    Hey Big Pooper, why can't YOU let it go? You ****ing hypocritical MORON.





  14. #14
    Phillipe2004
    Guest

    Re: Sprint: A good story gone bad (long)

    In article <[email protected]>,
    [email protected] (Big Poppa) wrote:

    > Do me a favor Phill leave my name out your mouth.
    >
    > And ummm Phill you have been known to give wrong answers to, so don't
    > blame everyone unless your adding yourself to that list.



    Sorry you don't like my retention FAQ, amazing, its got more cudos
    than any of your posts could ever hope to.



  15. #15
    Phillipe2004
    Guest

    Re: Sprint: A good story gone bad (long)

    In article <[email protected]>,
    Phillipe2004 <[email protected]> wrote:

    > In article <[email protected]>,
    > [email protected] (Big Poppa) wrote:
    >
    > > Do me a favor Phill leave my name out your mouth.


    Look, you don't want people to know you work for Verizon, shame on you!

    You don't like me quoting from your posts, don't post here.



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