Why is Free & Clear America pricing not published?

>
>
> From what's been mentioned here, it takes over 5 to 6 weeks to train
> CS employees. This is not where you can put John Doe into a chair
> and
> answer calls one day after they've been hired.
>
> Bob [/B]
From my experience with CS, it seems like they put them on the phones
the same day they pull them out of the crack house they were living in.

--
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› See More: Why is Free & Clear America pricing not published?

On the new plans that came out today it is a $5 per month add on!

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


"Bob Smith" <[email protected]> wrote in article
<[email protected]>:
>
> "Squirrel" <[email protected]> wrote in message
> news:[email protected]...
> > Was interested in Sprint PCS with Free & Clear America. Website says
> > to call, which I do and get stuck on hold. I wait 15 minutes or so
> and
> > then give-up.
> >
> > Why the secret pricing? If prospective customers have to wait this
> > long, what does this say about their customer service?
> >
> > What does Free & Clear America cost? I'm thinking of getting the 700
> > minute plan with the F&CA option.
> >
> > SM
>
> It's not secret pricing ... As I understand it, it's a $5 or $10
> monthly option (not sure of which). As to your on line hold time, it
> happens around this time of the year, every year, when SPCS releases
> new plans.
>
> I also understand that F&CA is not available everywhere, but only in
> the major markets. You might try posting what area you live in, and
> one of the on line CS folks who post here can see whether it's
> available in your neck of the woods.
>
> Bob
>
>

[posted via phonescoop.com]

In article <[email protected]>,=20
[email protected] says...
> RIGHT: Sprint is getting lots of calls from people saying : I WANT TO=20
> PAY MORE, GIVE ME ONE OF YOUR NEW PLANS.
>=20
> Get real. Wait times have ALWAYS been excessive for SprintPCS.
>=20

Before 10/06: 1100 min plan was $80/month.

After 10/06: same plan is $65.

$80/month now gets you 1400 AT minutes.

Sure looks cheaper to me.

*If* you're willing to sign a new agreement, that is.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,=20
[email protected] says...
>=20
> Time-Warner does it every year at Xmas time, they're called ManPower=20
> Temps. But Sprint has Customer Service as an necessary eveil, and a=20
> corner to be cut.
>=20

And how many different price plans does Time-Warner have?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <0bEgb.517689$cF.185491@rwcrnsc53>, [email protected]=20
says...
> Anyone know if it available or has ever been available in the Boston area=
?
> I called and asked: they said, somewhat cryptically,
> "based on your zip code, it is not available in your area." He wouldn't t=
ell
> me if it was offered in Boston.
>=20
> MS
>=20

We use zip codes to define the coverage area. If you have a couple you=20
want me to check, I'll be happy to see what I can find out.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>, [email protected]=20
says...
> I don't know where you are at, but in Chicago it's $10 a month. Just
> make sure they don't sell you a LG phone. (not are they single band,
> they are absolutely the worst product ever made)
>=20

It *was*. It's now a $5/month add-on where it's available. And it's=20
available in Chicago.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

In article <[email protected]>,
"Bob Smith" <[email protected]> wrote:

> From what's been mentioned here, it takes over 5 to 6 weeks to train
> CS employees. This is not where you can put John Doe into a chair and
> answer calls one day after they've been hired.
>
> Bob


You shift resources, you put managers on phoones. Man, talk about an
apologist.

SprintPCS customer service hold times are getting rediculously longer,
and all you do is bend over backwards to make excuses for Sprint.

And then you say this ALWAYS happens with new plans. DUH.
In the ARMY we call that P P P

POOR PRIOR PLANNING

Is there any doubt that Sprint deserves to have Customers rate its
customer service Worst in the Industry???

In article <[email protected]>,
O/Siris <robjvargas@sprīntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> >
> > Time-Warner does it every year at Xmas time, they're called ManPower
> > Temps. But Sprint has Customer Service as an necessary eveil, and a
> > corner to be cut.
> >
>
> And how many different price plans does Time-Warner have?

Are you saying SprintPCS has too many pricing plans, and that its too
complicated. No argument from me.

In article <[email protected]>,
[email protected] (Squirrel) wrote:

> Location is Seattle. I need F&CA as I travel to the Olympic Peninsula
> where the only carriers are Verizon and AT&T.

It may be $5, It may be $10, it may be unavailable. It will
absolutely limit you to 50% roaming. Although when you call they will
have the opportunity to upsell you.

Maybe $4/month for replacement coverage, that we're now told wont cover
a broken screen.

"O/Siris" <robjvargas@sprīntpcs.com> wrote in message
news:[email protected]...
It *was*. It's now a $5/month add-on where it's available. And it's
available in Chicago.

Rob, would you check on the rate for the F&CA add-on in Madison, Wisconsin?
Also, just for curiosity, is the 7 pm option available here?

"Brandt " <[email protected]> wrote in message
news:[email protected]...
> On the new plans that came out today it is a $5 per month add on!
>
> --
> -Brandt
>
> I work for SprintPCS,
> I DON'T speak for them.
<snipped>

Thanks for the follow up Brandt ...

Bob

Squirrel wrote:
>
> "Bob Smith" <[email protected]> wrote in message news:<[email protected]>...
> > ...
> > I also understand that F&CA is not available everywhere, but only in
> > the major markets. You might try posting what area you live in, and
> > one of the on line CS folks who post here can see whether it's
> > available in your neck of the woods.
> >
> > Bob
>
> Location is Seattle. I need F&CA as I travel to the Olympic Peninsula
> where the only carriers are Verizon and AT&T.
>
> Thanks, SM

Sprint will work fine there.

In article <[email protected]>,
"Bob Smith" <[email protected]> wrote:

>
> "Brandt " <[email protected]> wrote in message
> news:[email protected]...
> > On the new plans that came out today it is a $5 per month add on!
> >
> > --
> > -Brandt
> >
> > I work for SprintPCS,
> > I DON'T speak for them.
> <snipped>
>
> Thanks for the follow up Brandt ...

$5 some areas, $10 other areas, and unavailable other areas.
and only upto 50% all areas.

"Michael Arends" <[email protected]> wrote in message
news:[email protected]...
> Squirrel wrote:
> >
> > "Bob Smith" <[email protected]> wrote in message
news:<[email protected]>...
> > > ...
> > > I also understand that F&CA is not available everywhere, but
only in
> > > the major markets. You might try posting what area you live in,
and
> > > one of the on line CS folks who post here can see whether it's
> > > available in your neck of the woods.
> > >
> > > Bob
> >
> > Location is Seattle. I need F&CA as I travel to the Olympic
Peninsula
> > where the only carriers are Verizon and AT&T.
> >
> > Thanks, SM
>
> Sprint will work fine there.

Michael, I believe the OP was asking whether his area in Seattle was
included to get the F&CA option.

Squirrel, if you are still around, you might post your zip code, as
that appears to be the qualifying factor on whether you can get the
option.

Bob

In article <[email protected]>,
Michael Arends <[email protected]> wrote:

> Sprint will work fine there.

HR call you in yet?