Why is Free & Clear America pricing not published?

In article <[email protected]>,=20
[email protected] says...
> Are you saying SprintPCS has too many pricing plans, and that its too=20
> complicated. No argument from me.
>=20

Did you know we still have users on the original, "Pioneer" pricing=20
plans, from before SPCS could even call itself a national wireless=20
carrier? It doesn't matter how few we've got now, we support every plan=20
we've *ever* had if a user is still on it.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

---

› See More: Why is Free & Clear America pricing not published?

In article <[email protected]>,=20
[email protected] says...
> In article <[email protected]>,
> "Bob Smith" <[email protected]> wrote:
>=20
> > From what's been mentioned here, it takes over 5 to 6 weeks to train
> > CS employees. This is not where you can put John Doe into a chair and
> > answer calls one day after they've been hired.
> >=20
> > Bob
>=20
>=20
> You shift resources, you put managers on phoones. Man, talk about an=20
> apologist.
>=20
> SprintPCS customer service hold times are getting rediculously longer,=20
> and all you do is bend over backwards to make excuses for Sprint.

OK, how much longer are they?

>=20
> And then you say this ALWAYS happens with new plans. DUH.=20
> In the ARMY we call that P P P
>=20
> POOR PRIOR PLANNING
>=20
> Is there any doubt that Sprint deserves to have Customers rate its=20
> customer service Worst in the Industry???
>=20

If we do, then you have the specific details to prove it? To prove that=20
we deserve it?

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

I talked to people at sprint and yes it does say that, but there is
currently nothing in the system set up to check for that. There are no
set consequences yet either.

--
-Brandt

I work for SprintPCS,
I DON'T speak for them.


Camile Cardenas <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> "Bob Smith" <[email protected]> wrote:
>
> >
> > "Brandt " <[email protected]> wrote in message
> > news:[email protected]...
> > > On the new plans that came out today it is a $5 per month add on!
> > >
> > > --
> > > -Brandt
> > >
> > > I work for SprintPCS,
> > > I DON'T speak for them.
> > <snipped>
> >
> > Thanks for the follow up Brandt ...
>
> $5 some areas, $10 other areas, and unavailable other areas.
> and only upto 50% all areas.

[posted via phonescoop.com]

In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> > In article <[email protected]>,
> > "Bob Smith" <usirsclt NoSpam @earthlink.net> wrote:
> >
> > > From what's been mentioned here, it takes over 5 to 6 weeks to train
> > > CS employees. This is not where you can put John Doe into a chair and
> > > answer calls one day after they've been hired.
> > >
> > > Bob
> >
> >
> > You shift resources, you put managers on phoones. Man, talk about an
> > apologist.
> >
> > SprintPCS customer service hold times are getting rediculously longer,
> > and all you do is bend over backwards to make excuses for Sprint.
>
> OK, how much longer are they?
>
> >
> > And then you say this ALWAYS happens with new plans. DUH.
> > In the ARMY we call that P P P
> >
> > POOR PRIOR PLANNING
> >
> > Is there any doubt that Sprint deserves to have Customers rate its
> > customer service Worst in the Industry???
> >
>
> If we do, then you have the specific details to prove it? To prove that
> we deserve it?

have you forgotten JD Power already?

In article <[email protected]>,
O/Siris <robjvargas@sprîntpcs.com> wrote:

> In article <[email protected]>,
> [email protected] says...
> > Are you saying SprintPCS has too many pricing plans, and that its too
> > complicated. No argument from me.
> >
>
> Did you know we still have users on the original, "Pioneer" pricing
> plans, from before SPCS could even call itself a national wireless
> carrier? It doesn't matter how few we've got now, we support every plan
> we've *ever* had if a user is still on it.

OT.. The Pioneer pricing plan has not been on the web site for how many
years? So in covering up for the web site being down, a 4 year old plan
is totally OT.

"Sergei Kosonov" <[email protected]> wrote in message
news:[email protected]...
<snipped>
>
> have you forgotten JD Power already?

Oh come on Phillippe ...

Bob::getting tired of setting up new filters on Phillippe::

"O/Siris" <robjvargas@sprîntpcs.com> wrote in message
news:[email protected]...
In article <0bEgb.517689$cF.185491@rwcrnsc53>, [email protected]
says...
> Anyone know if it available or has ever been available in the Boston area
?
> I called and asked: they said, somewhat cryptically,
> "based on your zip code, it is not available in your area." He wouldn't
tell
> me if it was offered in Boston.
>
> MS
>

We use zip codes to define the coverage area. If you have a couple you
want me to check, I'll be happy to see what I can find out.

--
-+-
RŘß
O/Siris
I work for SprintPCS
I *don't* speak for them.

Ah, he did have time to post today. Care to answer the questions?

"Isaiah Beard" <[email protected]> wrote in message
news:[email protected]...
> Bob Smith wrote:
>
> > "Sergei Kosonov" <[email protected]> wrote in message
> > news:[email protected]...
> > <snipped>
> >>have you forgotten JD Power already?
>
> > Oh come on Phillippe ...
> >
> > Bob::getting tired of setting up new filters on Phillippe::
>
> 8 and counting. Though I'm not getting tired here. This is kinda fun.
>
>
> --
> E-mail fudged to thwart spammers.
> Transpose the c's and a's in my e-mail address to reply.
>

Trolls. Welcome to the club.

Bob Smith wrote:

> "Sergei Kosonov" <[email protected]> wrote in message
> news:[email protected]...
> <snipped>
>>have you forgotten JD Power already?

> Oh come on Phillippe ...
>
> Bob::getting tired of setting up new filters on Phillippe::

8 and counting. Though I'm not getting tired here. This is kinda fun.


--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.

He was saying that some customers are still on that plan and CS must
have the capability of understanding every plan that has not been sold
for many years in addition to the plans they are selling now. Until
last summer a friend was on the 500 anytime mins with 1st incoming min.
free since 1998. There are more people out there than you think who are
on 'outdated plans'-if it ain't broke, don't fix it.

--
Chris

Please respond on Usenet or Phonescoop.com


Sergei Kosonov <[email protected]> wrote in article
<[email protected]>:
> In article <[email protected]>,
> O/Siris <robjvargas@sprîntpcs.com> wrote:
>
> > In article <[email protected]>,
> > [email protected] says...
> > > Are you saying SprintPCS has too many pricing plans, and that its too
> > > complicated. No argument from me.
> > >
> >
> > Did you know we still have users on the original, "Pioneer" pricing
> > plans, from before SPCS could even call itself a national wireless
> > carrier? It doesn't matter how few we've got now, we support every plan
> > we've *ever* had if a user is still on it.
>
> OT.. The Pioneer pricing plan has not been on the web site for how many
> years? So in covering up for the web site being down, a 4 year old plan
> is totally OT.

[posted via phonescoop.com]

Chris Russell wrote:
>
> He was saying that some customers are still on that plan and CS must
> have the capability of understanding every plan that has not been sold
> for many years in addition to the plans they are selling now. Until
> last summer a friend was on the 500 anytime mins with 1st incoming min.
> free since 1998. There are more people out there than you think who are
> on 'outdated plans'-if it ain't broke, don't fix it.

I don't remember the exact details of my Pioneer Plan, but, among other
things, there was no contract and no monthly fees... You only paid for
the minutes used.

Larry

It's not secret pricing, but you must reside in a SPCS national
corporate service area. In affiliate areas, the affilliate has the
right to change the pricing/mins. The best bet is to visit your local
Sprint store and see if it is offered as a $5 add-on to any plan.

--
Chris

Please respond on Usenet or Phonescoop.com


[email protected] (Squirrel) wrote in article
<[email protected]>:
> Was interested in Sprint PCS with Free & Clear America. Website says
> to call, which I do and get stuck on hold. I wait 15 minutes or so and
> then give-up.
>
> Why the secret pricing? If prospective customers have to wait this
> long, what does this say about their customer service?
>
> What does Free & Clear America cost? I'm thinking of getting the 700
> minute plan with the F&CA option.
>
> SM

[posted via phonescoop.com]

"mcg" <[email protected]> wrote in article
<[email protected]>:
> "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> news:[email protected]...
> It *was*. It's now a $5/month add-on where it's available. And it's
> available in Chicago.
>
> Rob, would you check on the rate for the F&CA add-on in Madison, Wisconsin?
> Also, just for curiosity, is the 7 pm option available here?
>
>

According to what I can determine, Madison, WI falls within the 608 area
code. CSA "MILMAD608". And the F&CA option *is* available there for
$5/month, allowing up to half of your minutes each month to be roaming
minutes and still be covered.

--
-+-
RŘß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"Madhu Sharma" <[email protected]> wrote in article
<0bEgb.517689$cF.185491@rwcrnsc53>:
> Anyone know if it available or has ever been available in the Boston area ?
> I called and asked: they said, somewhat cryptically,
> "based on your zip code, it is not available in your area." He wouldn't tell
> me if it was offered in Boston.
>
> MS
>
>
> "Squirrel" <[email protected]> wrote in message
> news:[email protected]...
> > Was interested in Sprint PCS with Free & Clear America. Website says
> > to call, which I do and get stuck on hold. I wait 15 minutes or so and
> > then give-up.
> >
> > Why the secret pricing? If prospective customers have to wait this
> > long, what does this say about their customer service?
> >
> > What does Free & Clear America cost? I'm thinking of getting the 700
> > minute plan with the F&CA option.
> >
> > SM
>
>

I've looked in the 617 area code, Madhu, and it *is* available there.
$5/month, and it allows up to half your minutes used each month to be
roaming.

That, obviously, is Boston proper. If you're in a suburb, I need zip
codes to be more specific.

--
-+-
RŘß
O/Siris
I work for Sprint PCS
I *don't* speak for them




[posted via phonescoop.com]

"O/Siris ." <robjvargas@sprîntpcs.côm> wrote in message
news:[email protected]...
> "mcg" <[email protected]> wrote in article
> <[email protected]>:
> > "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
> > news:[email protected]...
> > It *was*. It's now a $5/month add-on where it's available. And it's
> > available in Chicago.
> >
> > Rob, would you check on the rate for the F&CA add-on in Madison,
Wisconsin?
> > Also, just for curiosity, is the 7 pm option available here?
> >
> >
>
> According to what I can determine, Madison, WI falls within the 608 area
> code. CSA "MILMAD608". And the F&CA option *is* available there for
> $5/month, allowing up to half of your minutes each month to be roaming
> minutes and still be covered.
>
> --
> -+-
> RŘß
> O/Siris
> I work for Sprint PCS
> I *don't* speak for them
>

Here he is again. Got any answers for my questions Rob? Back up your
drivel.
>
>
> [posted via phonescoop.com]