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  1. #1
    Loving Moonlight
    Guest
    Secrets:

    Pricing on Roaming plans
    When SMS will be available
    When PTT will be available
    When T608 will be available
    When Larry is told the truth
    Defective/refurbished Samsung 8500 phones for sale at stores
    Whether salesmen are telling truth about using data cables with Vision
    When Sprint will honor Inustry Consumer Code and issue honest coverage map
    When Smith learns the difference between $5 and $10
    When salesmen will inform customers
    first free months require cancellation to avoid fees.
    How they improive Customer Service by making phone wait times longer.



    See More: SPRINT - The company keeping secrets




  2. #2
    ben dejo
    Guest

    Re: SPRINT - The company keeping secrets



    [email protected] (Loving Moonlight) wrote in article
    <[email protected]>:
    > Secrets:
    >
    > Pricing on Roaming plans

    But, but that would actually cost the company money. No carrier likes
    to roam.

    > When SMS will be available

    Probably never. They will stick to their Secondary client that they are
    still using. they will probably tell their sales reps to "overcome the
    objection" by changing the topic.

    > When PTT will be available

    It better be soon, Every day Nextel is signing more & more customers to
    two-year contracts.

    > When T608 will be available

    Never. Sony Ericson pulled out of CDMA the week the T608 was to launch.
    Besides, anyone who has seen the AT&T T616 knows how not friendy the
    phone is.

    > When Larry is told the truth


    > Defective/refurbished Samsung 8500 phones for sale at stores
    > Whether salesmen are telling truth about using data cables with Vision

    There is better info on the net than with most Sprint Reps. Most Sprint
    reps that do tell the truth usually get their info off the net anyway (
    God knows the company will never tell them)

    > When Sprint will honor Inustry Consumer Code and issue honest coverage map
    > When Smith learns the difference between $5 and $10
    > When salesmen will inform customers
    > first free months require cancellation to avoid fees.


    You have never been in sales before have you. Nobody puts negative
    items like that in a sales pitch. ESpically Sprint Reps that have to
    hit 70% of their quota to even get paid on their at risk (not to mention
    their other quotas on LD & Accessories)
    > How they improive Customer Service by making phone wait times longer.

    Outsource it to Mexico where no one could understand the representatives
    and then claim that since no can log a complaint (since no one can
    understand each other) claim they have improved Customer care by so
    much, a collect a huge bonus :-)


    [posted via phonescoop.com]



  3. #3
    Sprintposter
    Guest

    Re: SPRINT - The company keeping secrets

    > Sprint Reps that have to
    > hit 70% of their quota to even get
    > paid on their at risk


    vargas swore there were no quotas. Which of you two is lying. Is it just a
    local manager thing?



  4. #4
    ben dejo
    Guest

    Re: SPRINT - The company keeping secrets

    Vargas is a bald face liar.

    Where are you Vargas? I want to know where you work?

    [email protected] (Sprintposter) wrote in article
    <[email protected]>:
    > > Sprint Reps that have to
    > > hit 70% of their quota to even get
    > > paid on their at risk

    >
    > vargas swore there were no quotas. Which of you two is lying. Is it just a
    > local manager thing?


    [posted via phonescoop.com]



  5. #5
    Brandt
    Guest

    Re: SPRINT - The company keeping secrets

    Pricing on roaming plans: $5 per month
    PTT: Late 4Q/early 1Q
    T608: Waiting for SE to mass produce, it IS being made.
    Vision/Data Cables: You CAN do it, but sprint says not to.


    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    [email protected] (Loving Moonlight) wrote in article
    <[email protected]>:
    > Secrets:
    >
    > Pricing on Roaming plans
    > When SMS will be available
    > When PTT will be available
    > When T608 will be available
    > When Larry is told the truth
    > Defective/refurbished Samsung 8500 phones for sale at stores
    > Whether salesmen are telling truth about using data cables with Vision
    > When Sprint will honor Inustry Consumer Code and issue honest coverage map
    > When Smith learns the difference between $5 and $10
    > When salesmen will inform customers
    > first free months require cancellation to avoid fees.
    > How they improive Customer Service by making phone wait times longer.


    [posted via phonescoop.com]



  6. #6
    hatoncat
    Guest

    Re: SPRINT - The company keeping secrets


    ben dejo wrote:
    > *[email protected] (Loving Moonlight) wrote in article
    > <[email protected]>:
    > > Secrets:
    > >
    > > Pricing on Roaming plans

    > But, but that would actually cost the company money. No carrier
    > likes
    > to roam.
    >
    > > When SMS will be available

    > Probably never. They will stick to their Secondary client that they
    > are
    > still using. they will probably tell their sales reps to "overcome
    > the
    > objection" by changing the topic.
    >
    > > When PTT will be available

    > It better be soon, Every day Nextel is signing more & more customers
    > to
    > two-year contracts.
    >
    > > When T608 will be available

    > Never. Sony Ericson pulled out of CDMA the week the T608 was to
    > launch.
    > Besides, anyone who has seen the AT&T T616 knows how not friendy the
    > phone is.
    >
    > > When Larry is told the truth

    >
    > > Defective/refurbished Samsung 8500 phones for sale at stores
    > > Whether salesmen are telling truth about using data cables with

    > Vision
    > There is better info on the net than with most Sprint Reps. Most
    > Sprint
    > reps that do tell the truth usually get their info off the net anyway
    > (
    > God knows the company will never tell them)
    >
    > > When Sprint will honor Inustry Consumer Code and issue honest

    > coverage map
    > > When Smith learns the difference between $5 and $10
    > > When salesmen will inform customers
    > > first free months require cancellation to avoid fees.

    >
    > You have never been in sales before have you. Nobody puts negative
    > items like that in a sales pitch. ESpically Sprint Reps that have
    > to
    > hit 70% of their quota to even get paid on their at risk (not to
    > mention
    > their other quotas on LD & Accessories)
    > > How they improive Customer Service by making phone wait times

    > longer.
    > Outsource it to Mexico where no one could understand the
    > representatives
    > and then claim that since no can log a complaint (since no one can
    > understand each other) claim they have improved Customer care by so
    > much, a collect a huge bonus :-)
    >
    >
    > [posted via phonescoop.com] *


    In case you were just tuning in you are listening to a moronic troll
    that just lies and bashes about people who are here to help others.

    ---
    www.sprintpcsinfo.com
    A troll-free zone.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  7. #7
    hatoncat
    Guest

    Re: SPRINT - The company keeping secrets


    The T608 will not be mass produced. It will be regulated to a limited
    release of 10,000 units direct from Sprint.

    ---
    www.sprintpcsinfo.com

    Brandt wrote:
    > *Pricing on roaming plans: $5 per month
    > PTT: Late 4Q/early 1Q
    > T608: Waiting for SE to mass produce, it IS being made.
    > Vision/Data Cables: You CAN do it, but sprint says not to.
    >
    >
    > --
    > -Brandt
    >
    > I work for SprintPCS,
    > I DON'T speak for them.
    >
    >
    > [email protected] (Loving Moonlight) wrote in article
    > <[email protected]>:
    > > Secrets:
    > >
    > > Pricing on Roaming plans
    > > When SMS will be available
    > > When PTT will be available
    > > When T608 will be available
    > > When Larry is told the truth
    > > Defective/refurbished Samsung 8500 phones for sale at stores
    > > Whether salesmen are telling truth about using data cables with

    > Vision
    > > When Sprint will honor Inustry Consumer Code and issue honest

    > coverage map
    > > When Smith learns the difference between $5 and $10
    > > When salesmen will inform customers
    > > first free months require cancellation to avoid fees.
    > > How they improive Customer Service by making phone wait times

    > longer.
    >
    > [posted via phonescoop.com] *


    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  8. #8
    TechGeek
    Guest

    Re: SPRINT - The company keeping secrets


    ben dejo wrote:
    > *Vargas is a bald face liar.
    >
    > Where are you Vargas? I want to know where you work?
    >
    > [email protected] (Sprintposter) wrote in article
    > <[email protected]>:
    > > > Sprint Reps that have to
    > > > hit 70% of their quota to even get
    > > > paid on their at risk

    > >
    > > vargas swore there were no quotas. Which of you two is lying. Is it

    > just a
    > > local manager thing?

    >
    > [posted via phonescoop.com] *


    To clear it up, I'm assuming Ben is talking about SALES reps, while
    O/Sirus and i were talking about CUSTOMER SERVICE REPS and TECHNICAL
    SERVICE REPS.

    Neither of us ever denied that SALES reps have quotas, and the only
    "quota" that exists for customer service reps are numbers that the
    manager would LIKE to see, but do not enforce.

    A sales rep doesn't make quota, he takes a hit on his comission check.
    A customer service rep doesn't hit these suggest numbers, they do not
    take any hit in pay.

    Don't continue to twist what we've said around to make it sound in your
    favor.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  9. #9
    Brandt
    Guest

    Re: SPRINT - The company keeping secrets

    And Ford dealers.

    When i say mass produced i mean more than the test phones that were sent
    to sprint.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    hatoncat <[email protected]> wrote in article
    <[email protected]>:
    >
    > The T608 will not be mass produced. It will be regulated to a limited
    > release of 10,000 units direct from Sprint.
    >
    > ---
    > www.sprintpcsinfo.com
    >
    > Brandt wrote:
    > > *Pricing on roaming plans: $5 per month
    > > PTT: Late 4Q/early 1Q
    > > T608: Waiting for SE to mass produce, it IS being made.
    > > Vision/Data Cables: You CAN do it, but sprint says not to.
    > >
    > >
    > > --
    > > -Brandt
    > >
    > > I work for SprintPCS,
    > > I DON'T speak for them.
    > >
    > >
    > > [email protected] (Loving Moonlight) wrote in article
    > > <[email protected]>:
    > > > Secrets:
    > > >
    > > > Pricing on Roaming plans
    > > > When SMS will be available
    > > > When PTT will be available
    > > > When T608 will be available
    > > > When Larry is told the truth
    > > > Defective/refurbished Samsung 8500 phones for sale at stores
    > > > Whether salesmen are telling truth about using data cables with

    > > Vision
    > > > When Sprint will honor Inustry Consumer Code and issue honest

    > > coverage map
    > > > When Smith learns the difference between $5 and $10
    > > > When salesmen will inform customers
    > > > first free months require cancellation to avoid fees.
    > > > How they improive Customer Service by making phone wait times

    > > longer.
    > >
    > > [posted via phonescoop.com] *

    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >


    [posted via phonescoop.com]



  10. #10
    Brandt
    Guest

    Re: SPRINT - The company keeping secrets

    Sales reps don't really have quotas, they get bonuses for each phone
    they sell, they are dependent on new/existing and MRC.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    TechGeek <[email protected]> wrote in article
    <[email protected]>:
    >
    > ben dejo wrote:
    > > *Vargas is a bald face liar.
    > >
    > > Where are you Vargas? I want to know where you work?
    > >
    > > [email protected] (Sprintposter) wrote in article
    > > <[email protected]>:
    > > > > Sprint Reps that have to
    > > > > hit 70% of their quota to even get
    > > > > paid on their at risk
    > > >
    > > > vargas swore there were no quotas. Which of you two is lying. Is it

    > > just a
    > > > local manager thing?

    > >
    > > [posted via phonescoop.com] *

    >
    > To clear it up, I'm assuming Ben is talking about SALES reps, while
    > O/Sirus and i were talking about CUSTOMER SERVICE REPS and TECHNICAL
    > SERVICE REPS.
    >
    > Neither of us ever denied that SALES reps have quotas, and the only
    > "quota" that exists for customer service reps are numbers that the
    > manager would LIKE to see, but do not enforce.
    >
    > A sales rep doesn't make quota, he takes a hit on his comission check.
    > A customer service rep doesn't hit these suggest numbers, they do not
    > take any hit in pay.
    >
    > Don't continue to twist what we've said around to make it sound in your
    > favor.
    >
    > --
    > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > Free wireless access @ www.SprintUsers.com/wap
    >


    [posted via phonescoop.com]



  11. #11
    Steve Crow
    Guest

    Re: SPRINT - The company keeping secrets

    Okay, I'll bite...

    On Tue, 7 Oct 2003, Loving Moonlight wrote:

    > Secrets:
    >
    > Pricing on Roaming plans


    Makes sense to me... $0.50/minute plus $0.25/minute long distance. It's
    actually gotten to be simpler since a year or two ago when it depended on
    where you were in some markets. Here in Virginia it used to be
    $0.39/minute plus an unknown long distance rate ($0.25/minute) if you were
    in Virginia or North Carolina, and $0.69/minute plus that same unknown
    long distance rate if you were anywhere else.

    > When SMS will be available


    Probably whenever they damn well please.

    > When PTT will be available


    Once Verizon Wireless and Nextel have finished duking it out.

    > When T608 will be available


    Never.

    > When Larry is told the truth


    Never.

    > Defective/refurbished Samsung 8500 phones for sale at stores


    This is a new one on me... but common sense would dictate that if you're
    buying a phone that's been discontinued for over two years, something's
    probably wrong.

    > Whether salesmen are telling truth about using data cables with Vision


    Depends on where you go. I've told customers it's possible, and sold them
    the necessary equipment. I've also pointed out to each one of them that it
    is not permitted under the terms of service, and they are likely to be
    billed for it at any time. They've all decided to take their chances.

    > When Sprint will honor Inustry Consumer Code and issue honest coverage map


    The coverage map here for the state of Virginia is very accurate. In fact,
    the coverage in many places is understated.

    > When Smith learns the difference between $5 and $10


    Ummm.... what the hell are we talking about?

    > When salesmen will inform customers
    > first free months require cancellation to avoid fees.


    Okay, going back to that COMMON SENSE thing, "first two months free"
    (Vision, Voice Command) does not say "first two months and all subsequent
    months free"... it says "first two months free." For those less capable of
    going on without killing themselves with their own stupidity, I remind
    them to call in and cancel before the two months is up. I usually hear
    back from them about four months later, claiming I never told them they'd
    be billed for the service. They are usually the same ones who have been
    walking around with a phone that has been cut off and is headed for
    collections because they apparently misunderstood the whole "recurring
    monthly charge" concept.

    > How they improive Customer Service by making phone wait times longer.


    I've actually had great success in reaching Customer Solutions lately.
    Sprint Landline has longer hold times (and a charming southern accent). At
    least there's no more $3 service charge, and the India call center only
    handles activations now.

    Steve


    ----== Posted via Newsfeed.Com - Unlimited-Uncensored-Secure Usenet News==----
    http://www.newsfeed.com The #1 Newsgroup Service in the World! >100,000 Newsgroups
    ---= 19 East/West-Coast Specialized Servers - Total Privacy via Encryption =---



  12. #12
    William Bray
    Guest

    Re: SPRINT - The company keeping secrets

    This is troll baiting made to look like a serious entry. To bad you
    guys like to fill web pages with nonsense.

    [email protected] (Loving Moonlight) wrote in article
    <[email protected]>:
    > Secrets:
    >
    > Pricing on Roaming plans
    > When SMS will be available
    > When PTT will be available
    > When T608 will be available
    > When Larry is told the truth
    > Defective/refurbished Samsung 8500 phones for sale at stores
    > Whether salesmen are telling truth about using data cables with Vision
    > When Sprint will honor Inustry Consumer Code and issue honest coverage map
    > When Smith learns the difference between $5 and $10
    > When salesmen will inform customers
    > first free months require cancellation to avoid fees.
    > How they improive Customer Service by making phone wait times longer.


    [posted via phonescoop.com]



  13. #13
    Camile Cardenas
    Guest

    Re: SPRINT - The company keeping secrets

    In article <[email protected]>,
    TechGeek <[email protected]> wrote:

    >
    > ben dejo wrote:
    > > *Vargas is a bald face liar.
    > >
    > > Where are you Vargas? I want to know where you work?
    > >
    > > [email protected] (Sprintposter) wrote in article
    > > <[email protected]>:
    > > > > Sprint Reps that have to
    > > > > hit 70% of their quota to even get
    > > > > paid on their at risk
    > > >
    > > > vargas swore there were no quotas. Which of you two is lying. Is it

    > > just a
    > > > local manager thing?

    > >
    > > [posted via phonescoop.com] *

    >
    > To clear it up, I'm assuming Ben is talking about SALES reps, while
    > O/Sirus and i were talking about CUSTOMER SERVICE REPS and TECHNICAL
    > SERVICE REPS.
    >
    > Neither of us ever denied that SALES reps have quotas, and the only
    > "quota" that exists for customer service reps are numbers that the
    > manager would LIKE to see, but do not enforce.


    WRONG. Its up to the individual manager, almost all of whom do enforce
    it. Nice try.



  14. #14
    ben dejo
    Guest

    Re: SPRINT - The company keeping secrets

    Hell, does this not board have a memory?

    Sony Ericsson announced in June they wanted no part of US CDMA

    Re: T608 - Sony Ericsson is dumping CDMA
    http://groups.google.com/groups?q=so...ers.edu&rnum=5

    [email protected] (Brandt ) wrote in article
    <[email protected]>:
    > Pricing on roaming plans: $5 per month
    > PTT: Late 4Q/early 1Q
    > T608: Waiting for SE to mass produce, it IS being made.


    Is that why Sony Ericson pulled out of CDMA altogether?

    > Vision/Data Cables: You CAN do it, but sprint says not to.
    >
    >
    > --
    > -Brandt
    >
    > I work for SprintPCS,
    > I DON'T speak for them.
    >
    >
    > [email protected] (Loving Moonlight) wrote in article
    > <[email protected]>:
    > > Secrets:
    > >
    > > Pricing on Roaming plans
    > > When SMS will be available
    > > When PTT will be available
    > > When T608 will be available
    > > When Larry is told the truth
    > > Defective/refurbished Samsung 8500 phones for sale at stores
    > > Whether salesmen are telling truth about using data cables with Vision
    > > When Sprint will honor Inustry Consumer Code and issue honest coverage map
    > > When Smith learns the difference between $5 and $10
    > > When salesmen will inform customers
    > > first free months require cancellation to avoid fees.
    > > How they improive Customer Service by making phone wait times longer.

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  15. #15
    ben dejo
    Guest

    Re: SPRINT - The company keeping secrets



    [email protected] (Brandt ) wrote in article
    <[email protected]>:
    > Sales reps don't really have quotas, they get bonuses for each phone
    > they sell, they are dependent on new/existing and MRC.


    BULL****!!! Tale to any Sprint rep and they will tell you they have a
    quota. Ask anyone who was in the Chicago area last year when almost
    everyone in retail sales was written up for performance due to not
    hitting quota. Ask about accelerator/decelerator for percent to quota.
    Ever wonder why all the good reps have left Sprint. It's not hard to
    figure out your director of retail wants to write up every sales rep out
    there when he don't get his bonus check.
    >
    > --
    > -Brandt
    >
    > I work for SprintPCS,


    Really, where?
    > I DON'T speak for them.
    >
    >
    > TechGeek <[email protected]> wrote in article
    > <[email protected]>:
    > >
    > > ben dejo wrote:
    > > > *Vargas is a bald face liar.
    > > >
    > > > Where are you Vargas? I want to know where you work?
    > > >
    > > > [email protected] (Sprintposter) wrote in article
    > > > <[email protected]>:
    > > > > > Sprint Reps that have to
    > > > > > hit 70% of their quota to even get
    > > > > > paid on their at risk
    > > > >
    > > > > vargas swore there were no quotas. Which of you two is lying. Is it
    > > > just a
    > > > > local manager thing?

    > > >
    > > > [posted via phonescoop.com] *

    > >
    > > To clear it up, I'm assuming Ben is talking about SALES reps, while
    > > O/Sirus and i were talking about CUSTOMER SERVICE REPS and TECHNICAL
    > > SERVICE REPS.
    > >
    > > Neither of us ever denied that SALES reps have quotas, and the only
    > > "quota" that exists for customer service reps are numbers that the
    > > manager would LIKE to see, but do not enforce.
    > >
    > > A sales rep doesn't make quota, he takes a hit on his comission check.
    > > A customer service rep doesn't hit these suggest numbers, they do not
    > > take any hit in pay.
    > >
    > > Don't continue to twist what we've said around to make it sound in your
    > > favor.
    > >
    > > --
    > > Posted at SprintUsers.com - Your place for everything Sprint PCS
    > > Free wireless access @ www.SprintUsers.com/wap
    > >

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



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