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  1. #16
    Isaiah Beard
    Guest

    Re: Latest CS experience (10/7)

    Bob Smith wrote:


    >
    > Good to hear that there was a follow up Isaiah. I don't remember, but
    > don't you have a few phones on your account?


    There used to be additional phones on the account, but no longer.
    They've since been split up into their own individual accounts, for
    which the people using those phones pay the bills on. So for now, it's
    just my Sanyo 8100.

    I am passing the info on to my friends and associates using their own
    phones, in case they want to jump on the F&CA bandwagon, but I doubt
    they'll bite. I'm doing it really as a "just in case" for an upcoming
    business trip, and otherwise, we all roam very rarely.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.




    See More: Latest CS experience (10/7)




  2. #17
    Chris Russell
    Guest

    Re: Latest CS experience (10/7)

    But why keep beating the bad CS experience that I think you were mostly
    the fault of. Your attitude on this newsroup is negative, negative
    SPCS. I have always had good CS (on the phone and in-store) experiences
    on SPCS. That is not true with all my Cingular CS calls, but I made one
    post on alt.cellular.cingular and let it go. Justin just let it go,
    your baiting of Rob does not work and just puts junk on the newsgroup.
    I think alot of the time, the attitude you bring to the CS call will
    determine the outcome of that call.

    --
    Chris

    Please respond on Usenet or Phonescoop.com


    "Justin" <[email protected]> wrote in article
    <[email protected]>:
    > Here's where I'll make everyone on this board a hypocrite.
    >
    > As you nitpickers have told me over and over, one experience does not mean
    > that everyones' experience will be the same. Just because you had a good
    > experience is no proof that Sprint is improving anything.
    >
    > Next, to be consistent with the response to complaints, I'd have to call you
    > a troll.
    >
    >
    >
    >


    [posted via phonescoop.com]



  3. #18
    Justin
    Guest

    Re: Latest CS experience (10/7)


    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]...
    > But why keep beating the bad CS experience that I think you were mostly
    > the fault of. Your attitude on this newsroup is negative, negative
    > SPCS. I have always had good CS (on the phone and in-store) experiences
    > on SPCS. That is not true with all my Cingular CS calls, but I made one
    > post on alt.cellular.cingular and let it go. Justin just let it go,
    > your baiting of Rob does not work and just puts junk on the newsgroup.
    > I think alot of the time, the attitude you bring to the CS call will
    > determine the outcome of that call.
    >
    > --
    > Chris
    >
    > Please respond on Usenet or Phonescoop.com


    Ok, one more person says that the Sprint service issues were my fault. Care
    to elaborate, Rob Jr.?

    Nice to see you have a double set of standards for Rob.





  4. #19
    Justin
    Guest

    Re: Latest CS experience (10/7)


    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]...
    > But why keep beating the bad CS experience that I think you were mostly
    > the fault of. Your attitude on this newsroup is negative, negative
    > SPCS. I have always had good CS (on the phone and in-store) experiences
    > on SPCS. That is not true with all my Cingular CS calls, but I made one
    > post on alt.cellular.cingular and let it go. Justin just let it go,
    > your baiting of Rob does not work and just puts junk on the newsgroup.
    > I think alot of the time, the attitude you bring to the CS call will
    > determine the outcome of that call.
    >
    > --
    > Chris
    >
    > Please respond on Usenet or Phonescoop.com
    >
    >
    > "Justin" <[email protected]> wrote in article
    > <[email protected]>:
    > > Here's where I'll make everyone on this board a hypocrite.
    > >
    > > As you nitpickers have told me over and over, one experience does not

    mean
    > > that everyones' experience will be the same. Just because you had a

    good
    > > experience is no proof that Sprint is improving anything.
    > >
    > > Next, to be consistent with the response to complaints, I'd have to call

    you
    > > a troll.
    > >
    > >
    > >
    > >

    >
    > [posted via phonescoop.com]


    P.S. - this is exactly how you guys create trolls. You make a comment like
    that to an otherwise innocent poster, offering no backup or proof, then
    never elaborate on your claims, yet 10 posts later you're demanding sources
    for something you disagree with.

    It's a hypocrite's world on Usenet.





  5. #20
    Chris Russell
    Guest

    Re: Latest CS experience (10/7)

    Not the service issues, just your negative anti-SPCS 5000 word rant.
    I'm sure you gave many of the CS reps that same attitude and you got
    back crap due to your attitude.

    --
    Chris

    Please respond on Usenet or Phonescoop.com


    "Justin" <[email protected]> wrote in article
    <[email protected]>:
    >
    > "Chris Russell" <[email protected]> wrote in message
    > news:[email protected]...
    > > But why keep beating the bad CS experience that I think you were mostly
    > > the fault of. Your attitude on this newsroup is negative, negative
    > > SPCS. I have always had good CS (on the phone and in-store) experiences
    > > on SPCS. That is not true with all my Cingular CS calls, but I made one
    > > post on alt.cellular.cingular and let it go. Justin just let it go,
    > > your baiting of Rob does not work and just puts junk on the newsgroup.
    > > I think alot of the time, the attitude you bring to the CS call will
    > > determine the outcome of that call.
    > >
    > > --
    > > Chris
    > >
    > > Please respond on Usenet or Phonescoop.com

    >
    > Ok, one more person says that the Sprint service issues were my fault. Care
    > to elaborate, Rob Jr.?
    >
    > Nice to see you have a double set of standards for Rob.
    >
    >


    [posted via phonescoop.com]



  6. #21
    Justin
    Guest

    Re: Latest CS experience (10/7)


    "Chris Russell" <[email protected]> wrote in message
    news:[email protected]...
    > Not the service issues, just your negative anti-SPCS 5000 word rant.
    > I'm sure you gave many of the CS reps that same attitude and you got
    > back crap due to your attitude.
    >
    > --
    > Chris
    >
    > Please respond on Usenet or Phonescoop.com


    Not the service issues, just the 5000 word rant - refresh my memory, with a
    link, please.

    You're sure? There you go, Rob II, making assumptions again.





    > "Justin" <[email protected]> wrote in article
    > <[email protected]>:
    > >
    > > "Chris Russell" <[email protected]> wrote in message
    > > news:[email protected]...
    > > > But why keep beating the bad CS experience that I think you were

    mostly
    > > > the fault of. Your attitude on this newsroup is negative, negative
    > > > SPCS. I have always had good CS (on the phone and in-store)

    experiences
    > > > on SPCS. That is not true with all my Cingular CS calls, but I made

    one
    > > > post on alt.cellular.cingular and let it go. Justin just let it go,
    > > > your baiting of Rob does not work and just puts junk on the newsgroup.
    > > > I think alot of the time, the attitude you bring to the CS call will
    > > > determine the outcome of that call.
    > > >
    > > > --
    > > > Chris
    > > >
    > > > Please respond on Usenet or Phonescoop.com

    > >
    > > Ok, one more person says that the Sprint service issues were my fault.

    Care
    > > to elaborate, Rob Jr.?
    > >
    > > Nice to see you have a double set of standards for Rob.
    > >
    > >

    >
    > [posted via phonescoop.com]






  7. #22
    hatoncat
    Guest

    Re: Latest CS experience (10/7)


    Justin wrote:
    > *"Chris Russell" <[email protected]> wrote in message
    > news:[email protected]...
    > > Not the service issues, just your negative anti-SPCS 5000 word

    > rant.
    > > I'm sure you gave many of the CS reps that same attitude and you

    > got
    > > back crap due to your attitude.
    > >
    > > --
    > > Chris
    > >
    > > Please respond on Usenet or Phonescoop.com

    >
    > Not the service issues, just the 5000 word rant - refresh my memory,
    > with a
    > link, please.
    >
    > You're sure? There you go, Rob II, making assumptions again.
    >
    >
    >
    >
    >
    > > "Justin" <[email protected]> wrote in article
    > > <[email protected]>:
    > > >
    > > > "Chris Russell" <[email protected]> wrote in message
    > > > news:[email protected]...
    > > > > But why keep beating the bad CS experience that I think you

    > were

    > mostly
    > > > > the fault of. Your attitude on this newsroup is negative,

    > negative
    > > > > SPCS. I have always had good CS (on the phone and

    > in-store)

    > experiences
    > > > > on SPCS. That is not true with all my Cingular CS calls, but I

    > made

    > one
    > > > > post on alt.cellular.cingular and let it go. Justin just let

    > it go,
    > > > > your baiting of Rob does not work and just puts junk on the

    > newsgroup.
    > > > > I think alot of the time, the attitude you bring to the CS call

    > will
    > > > > determine the outcome of that call.
    > > > >
    > > > > --
    > > > > Chris
    > > > >
    > > > > Please respond on Usenet or Phonescoop.com
    > > >
    > > > Ok, one more person says that the Sprint service issues were my

    > fault.

    > Care
    > > > to elaborate, Rob Jr.?
    > > >
    > > > Nice to see you have a double set of standards for Rob.
    > > >
    > > >

    > >
    > > [posted via phonescoop.com]
    *


    In case you were just tuning in you are listening to a moronic troll
    that just lies and bashes about people who are here to help others.

    ---
    www.sprintpcsinfo.com
    A troll-free zone.

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  8. #23
    ben dejo
    Guest

    Re: Latest CS experience (10/7)

    Actually the customer care reps have time limits to resolve calls( as
    well as quotas for add on service, it seem saving customers isn't
    enough, so they gotta sell you something you don't want). I believe the
    term is called "Thrive" time in the call centers.

    Now the Customer Service reps in the store have no such time limit
    except that imposed by management of the store (and/or a pushy director)

    Isaiah Beard <[email protected]> wrote in article
    <[email protected]>:
    > Sneedle WA wrote:
    >
    > >>So, this experience does seem to contradict earlier > assertions on this

    > >
    > > newsgroup that Sprint CSRs
    > >
    > >>have a time limit for dealing with each call.

    > >
    > >
    > > NO ONE EVER SAID THAT. LIAR

    >
    > http://tinyurl.com/q7cn
    >
    > And I quote the subject line:
    >
    > "Subject: CSRs have time limits for calls or get fired. "
    >
    > Now, I suggest you turn off your caps lock. Typing in caps, as I'm sure
    > you're aware, only succeeds in proving what an uneducated moron you are.
    >
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.
    >


    [posted via phonescoop.com]



  9. #24
    Sergei Kosonov
    Guest

    Re: Latest CS experience (10/7)

    In article <[email protected]>,
    "Justin" <[email protected]> wrote:

    >
    > "Chris Russell" <[email protected]> wrote in message
    > news:[email protected]...
    > > Not the service issues, just your negative anti-SPCS 5000 word rant.
    > > I'm sure you gave many of the CS reps that same attitude and you got
    > > back crap due to your attitude.
    > >
    > > --
    > > Chris
    > >
    > > Please respond on Usenet or Phonescoop.com

    >
    > Not the service issues, just the 5000 word rant - refresh my memory, with a
    > link, please.
    >
    > You're sure? There you go, Rob II, making assumptions again.



    It was only 2641 words.



  10. #25
    O/Siris
    Guest

    Re: Latest CS experience (10/7)

    In article <[email protected]>,=20
    [email protected] says...
    >=20
    > this is exactly how you guys create trolls.
    >=20


    What a load of crap. No one "makes" or "creates" trolls. Make make the=20
    decision of their own accord. The only one to blame for trolling is the=20
    troll.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  11. #26
    TCS
    Guest

    Re: Latest CS experience (10/7)

    On Fri, 10 Oct 2003 02:06:50 GMT, O/Siris <robjvargas@sprîntpcs.com> wrote:
    >In article <[email protected]>,
    >[email protected] says...
    >>
    >> this is exactly how you guys create trolls.
    >>


    >What a load of crap. No one "makes" or "creates" trolls. Make make the
    >decision of their own accord. The only one to blame for trolling is the
    >troll.


    and those who can't ignore them and insist on feeding them.



  12. #27
    p lane
    Guest

    Re: Latest CS experience (10/7)

    As I have previously posted, I had a similiar good experience wth the
    F&CA add on--and it's my understanding that the roaming thing is 50% of
    your used minutes, not your plan minutes( seems picky).

    Also, for others who have F&CA, did your off peak minutes start showing
    up as "roaming off peak minutes"? I assume this includes both
    non-roaming and roaming off peak, is that right??

    I will also post any problems.

    Isaiah Beard <[email protected]> wrote in article
    <[email protected]>:
    > So, browsing the website, I come across this new F&C America upgrade
    > that you can apparently add on to whatever plan you're on. And it
    > sounded pretty good: $5 to use up to 50% of my minutes for roaming was a
    > hell of a lot better than $10 for 50 minutes, or even switching to a new
    > plan and adding $15 to my bill for the same privilege. Good stuff.
    >
    > So I gave CS a call, around 11:45 p.m. EDT. Hold time: just under a minute.
    >
    > Sure enough, the CSR knew about the new add-on, but let me know that I
    > would probably end up losing my 8 p.m. N&W start time. Considering that
    > I don't really roam much at all - I would just like the option to do so
    > without worrying about my bill at the end of the month - and I use my
    > phone a hell of a lot more for N&W minutes than I ever would for
    > roaming, this didn't sound like it was that worth it after all. So, I
    > said I would think about it and call back if I decided I wanted to
    > change after all. We hung up, and that was the end of it, or so I thought.
    >
    > About 5 minutes later, my phone rings. It's the CSR I had just spoken
    > with. It turns out she did a little checking around and found out that
    > she *could* add the F&CA option to my account and I'd keep my 8pm N&W
    > start time. So she tried it to be sure, and it worked. Would I like to
    > sign up for this after all? My response: "hell yeah!"
    >
    >
    > So, this experience does seem to contradict earlier assertions on this
    > newsgroup that Sprint CSRs have a time limit for dealing with each call.
    > If that assertion was correct (and I doubt it since there didn't seem
    > to be any agreement on what that time limit was), it's either been
    > lifted, or this particular CSR had both a lot of short 30-second-or-less
    > calls prior to mine AND it must've been a really slow night... a
    > scenario I rather doubt.
    >
    > Of course, the proof is in the pudding: I'll try making a few roaming
    > calls next billing cycle and see how it shows up on my bill. And I'll
    > also check my N&W times to see whether or not it changed. I'll report
    > back as soon as I know.
    >
    >


    [posted via phonescoop.com]



  13. #28
    Renaldo
    Guest

    Re: Latest CS experience (10/7)

    Posting false information is trolling.
    Like falsely claiming Sprint customer service rates "Respectably well",
    when all independent surveys rate it last.

    "O/Siris" <robjvargas@sprîntpcs.com> wrote in message
    news:[email protected]...
    In article <[email protected]>,
    [email protected] says...
    >
    > this is exactly how you guys create trolls.
    >


    What a load of crap. No one "makes" or "creates" trolls. Make make the
    decision of their own accord. The only one to blame for trolling is the
    troll.

    --
    -+-
    RØß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.





  14. #29
    Renaldo
    Guest

    Re: Latest CS experience (10/7)


    "p lane" <[email protected]> wrote in message
    news:[email protected]...
    > As I have previously posted, I had a similiar good experience wth the
    > F&CA add on--and it's my understanding that the roaming thing is 50% of
    > your used minutes, not your plan minutes( seems picky).
    >


    That can really be a deal killer for some folks.

    Picky?, it really limits folks who may be out of town for 3 weeks.
    and is it further restricted to anytime ("peak") minutes? So when you get
    home
    or before you leave call your landline, and leave phone off the hook for 3
    hours
    to get closer to your limit to maximize roam time?

    Were you told that restriction, or did you read it in the fine print?





  15. #30
    O/Siris
    Guest

    Re: Latest CS experience (10/7)

    In article <[email protected]>,=20
    [email protected] says...
    > Posting false information is trolling.
    > Like falsely claiming Sprint customer service rates "Respectably well",
    >=20


    Show me where I've ever said anything like that.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



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