Latest CS experience (10/7)

Here's where I'll make everyone on this board a hypocrite.

As you nitpickers have told me over and over, one experience does not mean
that everyones' experience will be the same. Just because you had a good
experience is no proof that Sprint is improving anything.

Next, to be consistent with the response to complaints, I'd have to call you
a troll.

---

› See More: Latest CS experience (10/7)

Xref: news.newshosting.com alt.cellular.sprintpcs:119132

So, browsing the website, I come across this new F&C America upgrade
that you can apparently add on to whatever plan you're on. And it
sounded pretty good: $5 to use up to 50% of my minutes for roaming was a
hell of a lot better than $10 for 50 minutes, or even switching to a new
plan and adding $15 to my bill for the same privilege. Good stuff.

So I gave CS a call, around 11:45 p.m. EDT. Hold time: just under a minute.

Sure enough, the CSR knew about the new add-on, but let me know that I
would probably end up losing my 8 p.m. N&W start time. Considering that
I don't really roam much at all - I would just like the option to do so
without worrying about my bill at the end of the month - and I use my
phone a hell of a lot more for N&W minutes than I ever would for
roaming, this didn't sound like it was that worth it after all. So, I
said I would think about it and call back if I decided I wanted to
change after all. We hung up, and that was the end of it, or so I thought.

About 5 minutes later, my phone rings. It's the CSR I had just spoken
with. It turns out she did a little checking around and found out that
she *could* add the F&CA option to my account and I'd keep my 8pm N&W
start time. So she tried it to be sure, and it worked. Would I like to
sign up for this after all? My response: "hell yeah!"


So, this experience does seem to contradict earlier assertions on this
newsgroup that Sprint CSRs have a time limit for dealing with each call.
If that assertion was correct (and I doubt it since there didn't seem
to be any agreement on what that time limit was), it's either been
lifted, or this particular CSR had both a lot of short 30-second-or-less
calls prior to mine AND it must've been a really slow night... a
scenario I rather doubt.

Of course, the proof is in the pudding: I'll try making a few roaming
calls next billing cycle and see how it shows up on my bill. And I'll
also check my N&W times to see whether or not it changed. I'll report
back as soon as I know.

"Brian peterson" <[email protected]> wrote in message
news:[email protected]...
> > Here's where I'll make everyone on this board a hypocrite.
> >
> > As you nitpickers have told me over and over, one experience does not
mean
> > that everyones' experience will be the same. Just because you had a
good
> > experience is no proof that Sprint is improving anything.
> >
> > Next, to be consistent with the response to complaints, I'd have to call
you
> > a troll.
> >
> >
>
>
> I must have missed the problem that you had w/SPCS but it must have been
> horrendous, you see to have a lot of hostility toward them. It sounds
> like he had one good experience, and you made a valid point that one
> experience is not proof, but everyone should already know that, and from
> what I have read a lot of people have trouble w/SPCS c/s.
> If he is a troll then lets not feed him.
>
> [posted via phonescoop.com]

Agreed... (shhh! not waking the troll)

> Here's where I'll make everyone on this board a hypocrite.
>
> As you nitpickers have told me over and over, one experience does not mean
> that everyones' experience will be the same. Just because you had a good
> experience is no proof that Sprint is improving anything.
>
> Next, to be consistent with the response to complaints, I'd have to call you
> a troll.
>
>


I must have missed the problem that you had w/SPCS but it must have been
horrendous, you see to have a lot of hostility toward them. It sounds
like he had one good experience, and you made a valid point that one
experience is not proof, but everyone should already know that, and from
what I have read a lot of people have trouble w/SPCS c/s.
If he is a troll then lets not feed him.

[posted via phonescoop.com]

"Isaiah Beard" <[email protected]> wrote in
message news:[email protected]...
> So, browsing the website, I come across this new F&C America upgrade
> that you can apparently add on to whatever plan you're on. And it
> sounded pretty good: $5 to use up to 50% of my minutes for roaming
was a
> hell of a lot better than $10 for 50 minutes, or even switching to a
new
> plan and adding $15 to my bill for the same privilege. Good stuff.
>
> So I gave CS a call, around 11:45 p.m. EDT. Hold time: just under a
minute.
>
> Sure enough, the CSR knew about the new add-on, but let me know that
I
> would probably end up losing my 8 p.m. N&W start time. Considering
that
> I don't really roam much at all - I would just like the option to do
so
> without worrying about my bill at the end of the month - and I use
my
> phone a hell of a lot more for N&W minutes than I ever would for
> roaming, this didn't sound like it was that worth it after all. So,
I
> said I would think about it and call back if I decided I wanted to
> change after all. We hung up, and that was the end of it, or so I
thought.
>
> About 5 minutes later, my phone rings. It's the CSR I had just
spoken
> with. It turns out she did a little checking around and found out
that
> she *could* add the F&CA option to my account and I'd keep my 8pm
N&W
> start time. So she tried it to be sure, and it worked. Would I
like to
> sign up for this after all? My response: "hell yeah!"
>
>
> So, this experience does seem to contradict earlier assertions on
this
> newsgroup that Sprint CSRs have a time limit for dealing with each
call.
> If that assertion was correct (and I doubt it since there didn't
seem
> to be any agreement on what that time limit was), it's either been
> lifted, or this particular CSR had both a lot of short
30-second-or-less
> calls prior to mine AND it must've been a really slow night... a
> scenario I rather doubt.
>
> Of course, the proof is in the pudding: I'll try making a few
roaming
> calls next billing cycle and see how it shows up on my bill. And
I'll
> also check my N&W times to see whether or not it changed. I'll
report
> back as soon as I know.

Good to hear that there was a follow up Isaiah. I don't remember, but
don't you have a few phones on your account? If you do, you might do
some roaming on the secondary phone(s), and see how those calls show
up on your bill as well.

If you recall, after I added F&CA to my account, I had some roaming
calls show up on my daughter's phone. Turns out that the SPCS tech did
not apply the same option code to all the phones. It was fixed after
my phone call, and the charges were backed out, but it's something to
check on, if you do have multiple phones on one account.

Bob

> So, this experience does seem to contradict earlier > assertions on this
newsgroup that Sprint CSRs
> have a time limit for dealing with each call.

NO ONE EVER SAID THAT. LIAR

Many call centers have average call length CSRs shoot for and get penalized if
they dont meet.
All reports say its under 6 minutes. No one ever said that an occasional long
long doesnt happen.


It's great that you had a good experience today. It may be a bit premature to
extrapolate that to all of Sprint, which when larger independant surveys are
done have ranked last in 2003.

Bob reports:

If you recall, after I added F&CA to my account, I had some roaming calls show
up on my daughter's phone. Turns out that the SPCS tech did
not apply the same option code to all the phones. It was fixed after my phone
call, and the charges were backed out, but it's something to check on, if you
do have multiple phones on one account.

=======================
Smith warning about how bad CSRs tend to be?

Good idea.

"Sneedle WA" <[email protected]> wrote in message
news:[email protected]...
> Bob reports:
>
> If you recall, after I added F&CA to my account, I had some roaming
calls show
> up on my daughter's phone. Turns out that the SPCS tech did
> not apply the same option code to all the phones. It was fixed after
my phone
> call, and the charges were backed out, but it's something to check
on, if you
> do have multiple phones on one account.
>
> =======================
> Smith warning about how bad CSRs tend to be?
>
> Good idea.

Nice try twisting that around ... but I didn't say that. When I added
the F&CA option to my account, there were two ways to do it, on an
individual phone or on a whole account. I had it originally on one
phone, my daughter's phone. Found out that I could apply it to the
whole account at no additional charge back in May/June, and called up
CS to make the change.

The CS rep made the change, but forgot to make the coding change to
the other phones. After my phone call to CS after reviewing my bill,
they changed the coding on the other two phones, and I haven't seen
any additional charges on roaming calls since then.

Bob

PS: Phillippe ... just how many IDs are you going to create through
Yahoo. So far I've seen 3. That makes 15-16 different IDs so far
between Earthlink & AOHell ...

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Sneedle WA" <[email protected]> wrote in message
> news:[email protected]...
> > Bob reports:
> >
> > If you recall, after I added F&CA to my account, I had some roaming
> calls show
> > up on my daughter's phone. Turns out that the SPCS tech did
> > not apply the same option code to all the phones. It was fixed after
> my phone
> > call, and the charges were backed out, but it's something to check
> on, if you
> > do have multiple phones on one account.
> >
> > =======================
> > Smith warning about how bad CSRs tend to be?
> >
> > Good idea.
>
> Nice try twisting that around ... but I didn't say that. When I added
> the F&CA option to my account, there were two ways to do it, on an
> individual phone or on a whole account. I had it originally on one
> phone, my daughter's phone. Found out that I could apply it to the
> whole account at no additional charge back in May/June, and called up
> CS to make the change.
>
> The CS rep made the change, but forgot to make the coding change to
> the other phones. After my phone call to CS after reviewing my bill,
> they changed the coding on the other two phones, and I haven't seen
> any additional charges on roaming calls since then.
>
> Bob
>
> PS: Phillippe ... just how many IDs are you going to create through
> Yahoo. So far I've seen 3. That makes 15-16 different IDs so far
> between Earthlink & AOHell ...
>

Just how many times are you going to ask Phillipe that? After all, if' I'm
a troll for badgering Rob, you're bound to be as big a troll as I.
>

In article <[email protected]>,
"Bob Smith" <[email protected]> wrote:

> The CS rep made the change, but forgot to make the coding change to
> the other phones.

So the CSR screwed up?

In article <[email protected]>,
"Bob Smith" <[email protected]> wrote:

> PS: Phillippe ... just how many IDs are you going to create through
> Yahoo. So far I've seen 3. That makes 15-16 different IDs so far
> between Earthlink & AOHell ...

Everyone who noticesd what a hypocrite Smith is, must be Phillipe.

Not only a hypocrite, but paranoid too.

"Camile Cardenas" <[email protected]> wrote in message
news:[email protected]...
> In article <[email protected]>,
> "Bob Smith" <[email protected]> wrote:
>
> > PS: Phillippe ... just how many IDs are you going to create
through
> > Yahoo. So far I've seen 3. That makes 15-16 different IDs so far
> > between Earthlink & AOHell ...
>
> Everyone who noticesd what a hypocrite Smith is, must be Phillipe.
>
> Not only a hypocrite, but paranoid too.

Not a hypocrite, or paranoid ... Just making an observation of how
paranoid you must be to be using so many IDs Phillippe.

Bob

"Bob Smith" <[email protected]> wrote in message
news:[email protected]...
>
> "Camile Cardenas" <[email protected]> wrote in message
> news:[email protected]...
> > In article <[email protected]>,
> > "Bob Smith" <[email protected]> wrote:
> >
> > > PS: Phillippe ... just how many IDs are you going to create
> through
> > > Yahoo. So far I've seen 3. That makes 15-16 different IDs so far
> > > between Earthlink & AOHell ...
> >
> > Everyone who noticesd what a hypocrite Smith is, must be Phillipe.
> >
> > Not only a hypocrite, but paranoid too.
>
> Not a hypocrite, or paranoid ... Just making an observation of how
> paranoid you must be to be using so many IDs Phillippe.
>
> Bob
>
>

Troll.

Brian peterson wrote:

> It sounds
> like he had one good experience, and you made a valid point that one
> experience is not proof, but everyone should already know that,

Indeed. Never in my post did I say "my experience was good, so yours
should be too." However, it does fly in the face of prior claims
regarding time limits imposed on CS calls. Further, my contract isn't
expiring anytime soon and I haven't made any noise about cancelling, so
CS really has no reason to go the extra mile for just little ol' me.
Except maybe that I was polite to her on the phone.

And I'm not about to go calling specific people trolls. I'll leave that
for the real trolls in this group.

Sneedle WA wrote:

>>So, this experience does seem to contradict earlier > assertions on this
>
> newsgroup that Sprint CSRs
>
>>have a time limit for dealing with each call.
>
>
> NO ONE EVER SAID THAT. LIAR

http://tinyurl.com/q7cn

And I quote the subject line:

"Subject: CSRs have time limits for calls or get fired. "

Now, I suggest you turn off your caps lock. Typing in caps, as I'm sure
you're aware, only succeeds in proving what an uneducated moron you are.



--
E-mail fudged to thwart spammers.
Transpose the c's and a's in my e-mail address to reply.