vision pw

Rather than call CS and get my contract extended or hear a sales pitch I'm
wundering if anyone can suggest a reason why my Vision PW wont work. The
phone logs in and works, I can access my mail via pop.sprintpcs.com ---- but
I can't log into my email through the manage page (want to set "alert" for
received mail from a specific party). It's telling me my PW is wrong, but I
know it's not -- or at least I'm using the same entry I always have. Then,
if I try to change my PW to what it should be / was it says that that
password is the same as what I'm trying to change it to. Argh!

Several weeks ago someone posted a list of things they'd like to see Sprint
do ---- here's another, don't screw with the customers' stuff. This is like
when they closed the SMPT servers --- and didn't tell anyone --- including
the "service' folks. Hell, if they're going to email me a flyer with "great
deals" why not send an email with pertinent changes to how I use my service?
I'll tell you why ---- because SPCS doesn't have a service department ----
and everyone's a friggin sales person -- or up-sales person.

Wonder how little I want to talk to "service' I'd rather lose functionality
than call *2 ---- how's that for a recommendation?

---

› See More: vision pw

In article <sb%[email protected]>,
"tom ronson" <[email protected]> wrote:

> Rather than call CS and get my contract extended or hear a sales pitch I'm
> wundering if anyone can suggest a reason why my Vision PW wont work. The
> phone logs in and works, I can access my mail via pop.sprintpcs.com ---- but
> I can't log into my email through the manage page (want to set "alert" for
> received mail from a specific party). It's telling me my PW is wrong, but I
> know it's not -- or at least I'm using the same entry I always have. Then,
> if I try to change my PW to what it should be / was it says that that
> password is the same as what I'm trying to change it to. Argh!

maybe its the username, and not the password. A common problem is a
leading or trailing space that may not be immediately obvious to the
user.

"tom ronson" <[email protected]> wrote in message
news:sb%[email protected]...
> Rather than call CS and get my contract extended or hear a sales
pitch I'm
> wundering if anyone can suggest a reason why my Vision PW wont work.
The
> phone logs in and works, I can access my mail via
pop.sprintpcs.com ---- but
> I can't log into my email through the manage page (want to set
"alert" for
> received mail from a specific party). It's telling me my PW is
wrong, but I
> know it's not -- or at least I'm using the same entry I always have.
Then,
> if I try to change my PW to what it should be / was it says that
that
> password is the same as what I'm trying to change it to. Argh!
>
> Several weeks ago someone posted a list of things they'd like to see
Sprint
> do ---- here's another, don't screw with the customers' stuff. This
is like
> when they closed the SMPT servers --- and didn't tell anyone ---
including
> the "service' folks. Hell, if they're going to email me a flyer with
"great
> deals" why not send an email with pertinent changes to how I use my
service?
> I'll tell you why ---- because SPCS doesn't have a service
department ----
> and everyone's a friggin sales person -- or up-sales person.
>
> Wonder how little I want to talk to "service' I'd rather lose
functionality
> than call *2 ---- how's that for a recommendation?
>
Tom, I had a problem with my password as well ... I forgot it ... A
call to *2, on hold for a minute, an explanation to the CS rep, and
giving all my personal security info got me the password within 2
minutes ...

Bob

This is at a location where it presents the username ---- so I'm not sure
this will help me. But yes, on other sites I'm forever doing what you
describe here. <grin>

Thanks!!

"Sergei Kosonov" <[email protected]> wrote in message
news:[email protected]...
> In article <sb%[email protected]>,
> "tom ronson" <[email protected]> wrote:
>
> > Rather than call CS and get my contract extended or hear a sales pitch
I'm
> > wundering if anyone can suggest a reason why my Vision PW wont work. The
> > phone logs in and works, I can access my mail via pop.sprintpcs.com ----
but
> > I can't log into my email through the manage page (want to set "alert"
for
> > received mail from a specific party). It's telling me my PW is wrong,
but I
> > know it's not -- or at least I'm using the same entry I always have.
Then,
> > if I try to change my PW to what it should be / was it says that that
> > password is the same as what I'm trying to change it to. Argh!
>
> maybe its the username, and not the password. A common problem is a
> leading or trailing space that may not be immediately obvious to the
> user.

I was afraid you were going to say this, Bob. Oh well, I'll wait for a day
when I'm ---- oh, lets say more up for a challenge.

Was it all fixed on their end, or did you have to interact with the phone /
system in some way?

Thanks for the skinny.

--tr

"Bob Smith" <[email protected]> wrote in message
news:zv%[email protected]...
> >
> Tom, I had a problem with my password as well ... I forgot it ... A
> call to *2, on hold for a minute, an explanation to the CS rep, and
> giving all my personal security info got me the password within 2
> minutes ...
>
> Bob
>
>

Tom,

The same thing happened to me a couple of weeks ago. Turns out a bunch
of passwords became corrupt on the web site during a server upgrade or
something. I was told this later by someone in tech support. Your
password is still what it should be but the web site can't recognize it.
Rather than call customer care to try to get it resolved I just decided
to change my password to something different. It worked.

--
-Larry
Sprint user since 1997



"tom ronson" <[email protected]> wrote in article
<sb%[email protected]>:
> Rather than call CS and get my contract extended or hear a sales pitch I'm
> wundering if anyone can suggest a reason why my Vision PW wont work. The
> phone logs in and works, I can access my mail via pop.sprintpcs.com ---- but
> I can't log into my email through the manage page (want to set "alert" for
> received mail from a specific party). It's telling me my PW is wrong, but I
> know it's not -- or at least I'm using the same entry I always have. Then,
> if I try to change my PW to what it should be / was it says that that
> password is the same as what I'm trying to change it to. Argh!
>
> Several weeks ago someone posted a list of things they'd like to see Sprint
> do ---- here's another, don't screw with the customers' stuff. This is like
> when they closed the SMPT servers --- and didn't tell anyone --- including
> the "service' folks. Hell, if they're going to email me a flyer with "great
> deals" why not send an email with pertinent changes to how I use my service?
> I'll tell you why ---- because SPCS doesn't have a service department ----
> and everyone's a friggin sales person -- or up-sales person.
>
> Wonder how little I want to talk to "service' I'd rather lose functionality
> than call *2 ---- how's that for a recommendation?
>
>

[posted via phonescoop.com]

Larry, if I change my Vision PW via the manage page does that propagate over
to email accessed at pop.sprintpcs.com? I guess I get a little confused on
the architecture and what PW's work where. I really hate to mess with it
after what it took to get everything working in harmony (phone / outlook
connection / etc) just to get some notifications to work. Whatever I do
it'll wait until I get back from this week's trip cause I need things to
work whilst being a road warrior.

Despite confirming my fears <grin> thanks for the info!!

--tr


"Larry Thomas" <[email protected]> wrote in message
news:[email protected]...
> Tom,
>
> The same thing happened to me a couple of weeks ago. Turns out a bunch
> of passwords became corrupt on the web site during a server upgrade or
> something. I was told this later by someone in tech support. Your
> password is still what it should be but the web site can't recognize it.
> Rather than call customer care to try to get it resolved I just decided
> to change my password to something different. It worked.
>
> --
> -Larry
> Sprint user since 1997
>
>
>
> "tom ronson" <[email protected]> wrote in article
> <sb%[email protected]>:
> > Rather than call CS and get my contract extended or hear a sales pitch
I'm
> > wundering if anyone can suggest a reason why my Vision PW wont work. The
> > phone logs in and works, I can access my mail via pop.sprintpcs.com ----
but
> > I can't log into my email through the manage page (want to set "alert"
for
> > received mail from a specific party). It's telling me my PW is wrong,
but I
> > know it's not -- or at least I'm using the same entry I always have.
Then,
> > if I try to change my PW to what it should be / was it says that that
> > password is the same as what I'm trying to change it to. Argh!
> >
> > Several weeks ago someone posted a list of things they'd like to see
Sprint
> > do ---- here's another, don't screw with the customers' stuff. This is
like
> > when they closed the SMPT servers --- and didn't tell anyone ---
including
> > the "service' folks. Hell, if they're going to email me a flyer with
"great
> > deals" why not send an email with pertinent changes to how I use my
service?
> > I'll tell you why ---- because SPCS doesn't have a service
department ----
> > and everyone's a friggin sales person -- or up-sales person.
> >
> > Wonder how little I want to talk to "service' I'd rather lose
functionality
> > than call *2 ---- how's that for a recommendation?
> >
> >
>
> [posted via phonescoop.com]

I think the PCS e-mail password is different than the Vision password. I
used to have different passwords for each. I ended up changing both my
Vision password and e-mail password to the same thing and have had no
problems since.

--
-Larry
Sprint user since 1997



"tom ronson" <[email protected]> wrote in article
<[email protected]>:
> Larry, if I change my Vision PW via the manage page does that propagate over
> to email accessed at pop.sprintpcs.com? I guess I get a little confused on
> the architecture and what PW's work where. I really hate to mess with it
> after what it took to get everything working in harmony (phone / outlook
> connection / etc) just to get some notifications to work. Whatever I do
> it'll wait until I get back from this week's trip cause I need things to
> work whilst being a road warrior.
>
> Despite confirming my fears <grin> thanks for the info!!
>
> --tr


[posted via phonescoop.com]

I had the same problem dude. you need to speak with Vision Tech Support..
They fixed it for me pretty quick and tech support doesnt try to sell you
stuff.

"tom ronson" <[email protected]> wrote in message
news:sb%[email protected]...
> Rather than call CS and get my contract extended or hear a sales pitch I'm
> wundering if anyone can suggest a reason why my Vision PW wont work. The
> phone logs in and works, I can access my mail via pop.sprintpcs.com ----
but
> I can't log into my email through the manage page (want to set "alert" for
> received mail from a specific party). It's telling me my PW is wrong, but
I
> know it's not -- or at least I'm using the same entry I always have. Then,
> if I try to change my PW to what it should be / was it says that that
> password is the same as what I'm trying to change it to. Argh!
>
> Several weeks ago someone posted a list of things they'd like to see
Sprint
> do ---- here's another, don't screw with the customers' stuff. This is
like
> when they closed the SMPT servers --- and didn't tell anyone --- including
> the "service' folks. Hell, if they're going to email me a flyer with
"great
> deals" why not send an email with pertinent changes to how I use my
service?
> I'll tell you why ---- because SPCS doesn't have a service department ----
> and everyone's a friggin sales person -- or up-sales person.
>
> Wonder how little I want to talk to "service' I'd rather lose
functionality
> than call *2 ---- how's that for a recommendation?
>
>

Just to add to my last post, the will basically Reset you Vision password.
At that point you should be able to go online, and setup a new password
without even having to enter one in.

Thats what they did to me. It works A.O.K.

"tom ronson" <[email protected]> wrote in message
news:sb%[email protected]...
> Rather than call CS and get my contract extended or hear a sales pitch I'm
> wundering if anyone can suggest a reason why my Vision PW wont work. The
> phone logs in and works, I can access my mail via pop.sprintpcs.com ----
but
> I can't log into my email through the manage page (want to set "alert" for
> received mail from a specific party). It's telling me my PW is wrong, but
I
> know it's not -- or at least I'm using the same entry I always have. Then,
> if I try to change my PW to what it should be / was it says that that
> password is the same as what I'm trying to change it to. Argh!
>
> Several weeks ago someone posted a list of things they'd like to see
Sprint
> do ---- here's another, don't screw with the customers' stuff. This is
like
> when they closed the SMPT servers --- and didn't tell anyone --- including
> the "service' folks. Hell, if they're going to email me a flyer with
"great
> deals" why not send an email with pertinent changes to how I use my
service?
> I'll tell you why ---- because SPCS doesn't have a service department ----
> and everyone's a friggin sales person -- or up-sales person.
>
> Wonder how little I want to talk to "service' I'd rather lose
functionality
> than call *2 ---- how's that for a recommendation?
>
>

"tom ronson" <[email protected]> wrote in message
news:FW%[email protected]...
> I was afraid you were going to say this, Bob. Oh well, I'll wait for
a day
> when I'm ---- oh, lets say more up for a challenge.
>
> Was it all fixed on their end, or did you have to interact with the
phone /
> system in some way?
>
> Thanks for the skinny.
>

Tom, I just dealt with one rep, got the info and no interaction with
the system was needed.

Bob