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  1. #1
    p lane
    Guest
    AFter reading posts (sometimes conflicting) (but informative, as I would
    not have been aware if not for them), I called c/s last night, after
    Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    agreed that it could be added to my old non published plan (has 8 pm
    N&W), for $5 month, did it effective midnight.

    Sorry there is no controversies to report, so I guess I am an apologist.

    [posted via phonescoop.com]



    See More: F&CA America Add On




  2. #2
    Kash76
    Guest

    Re: F&CA America Add On

    Any chance I can add it to one or all of my 2000 shared for $5 each phone??


    "p lane" <[email protected]> wrote in message
    news:[email protected]
    > AFter reading posts (sometimes conflicting) (but informative, as I would
    > not have been aware if not for them), I called c/s last night, after
    > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    > agreed that it could be added to my old non published plan (has 8 pm
    > N&W), for $5 month, did it effective midnight.
    >
    > Sorry there is no controversies to report, so I guess I am an apologist.
    >
    > [posted via phonescoop.com]






  3. #3
    John Goober
    Guest

    Re: F&CA America Add On

    I added it today to my 2000 minute plan. Supposedly since the main phone
    has F&CA, the add-a-phones will have it too. Only cost $5 total! We have
    tried a couple roaming calls on two of the phones (the main phone and an
    add-a-phone) and will see if it billed as they say. The rep went ahead and
    added it for this billing cycle since it was only $5 -- wouldn't have to
    wait for the next billing cycle to try it.

    Note, I tried adding it last night and the rep had no idea what I was
    talking about. She said that the F&CA was only for people that used half of
    their minutes roaming. She said since I was not going to use 1000 minutes
    roaming each month, it would not be a good idea for me. She offered the
    bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
    separate plan and could not be added on to my existing plan. Anyway, I
    called this morning and the rep did some looking for about 20 seconds and
    said yep, it was available as an add on...

    John


    "Kash76" <[email protected]> wrote in message
    news:[email protected]
    > Any chance I can add it to one or all of my 2000 shared for $5 each

    phone??
    >
    >
    > "p lane" <[email protected]> wrote in message
    > news:[email protected]
    > > AFter reading posts (sometimes conflicting) (but informative, as I would
    > > not have been aware if not for them), I called c/s last night, after
    > > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    > > agreed that it could be added to my old non published plan (has 8 pm
    > > N&W), for $5 month, did it effective midnight.
    > >
    > > Sorry there is no controversies to report, so I guess I am an apologist.
    > >
    > > [posted via phonescoop.com]

    >
    >






  4. #4
    O/Siris
    Guest

    Re: F&CA America Add On

    In article <[email protected]>, [email protected]=20
    says...
    > Note, I tried adding it last night and the rep had no idea what I was
    > talking about. She said that the F&CA was only for people that used half=

    of
    > their minutes roaming. She said since I was not going to use 1000 minute=

    s
    > roaming each month, it would not be a good idea for me. She offered the
    > bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
    > separate plan and could not be added on to my existing plan.
    >=20


    Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to=20
    start firing some of the idiots like the one you got above. =20
    Unfortunately, we're not doing it, and so they think it's OK to be this=20
    way.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  5. #5
    tmc
    Guest

    Re: F&CA America Add On

    i had one like your first rep too...i was persistant but polite and remained
    calm and explained the addon feature...she asked me if i wanted to switch to
    a f&c america plan, i said nope, it's a new add on...at this point after i
    continued to insist that it was available she actually asked me to hold on
    while she checked with a supervisor, and came back after a few minutes
    apologized to me added the option and said it would take effective
    immediatly.

    amazing...i think a big part of the problem (but not always) is the customer
    not knowing specifically how to explain something or what exactly they want
    or need and communicate it across effectively. of course this doesnt apply
    to people who are dumb as bricks (ie: at least 80% of call center
    employees).... but still im amazed none the less.... i almost worked for
    sprint, but did not accept the position...im sure they wouldnt have wanted
    me anyways i might have actually made a difference...but i still understand
    sometimes where they are coming from having worked in a call center and
    doing phone support/service/sales for the past 5 years.


    "O/Siris" <[email protected]întpcs.com> wrote in message
    news:[email protected]
    In article <[email protected]>, [email protected]
    says...
    > Note, I tried adding it last night and the rep had no idea what I was
    > talking about. She said that the F&CA was only for people that used half

    of
    > their minutes roaming. She said since I was not going to use 1000 minutes
    > roaming each month, it would not be a good idea for me. She offered the
    > bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
    > separate plan and could not be added on to my existing plan.
    >


    Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
    start firing some of the idiots like the one you got above.
    Unfortunately, we're not doing it, and so they think it's OK to be this
    way.

    --
    -+-
    RŘß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.





  6. #6
    Thadius
    Guest

    Re: F&CA America Add On

    It seems we are all having similar experiences. I too spoke to a couple of
    reps that were "unable" to att he FC%A to me plan. One of them clearly
    understood what I wanted to do but indicated that it was not available in my
    market (Northern VA/Wash DC/Baltimore). Yesterday morning I tried agian and
    the rep quickly acknowledged what I wanted to do and made it so immediately.
    When I got to work I checked "your plan" on the web site and the feature was
    added for $5. In any case the reps were polite, and I never had to wait
    more than a minute to speak with any of them.


    "tmc" <[email protected]> wrote in message
    news:[email protected]
    > i had one like your first rep too...i was persistant but polite and

    remained
    > calm and explained the addon feature...she asked me if i wanted to switch

    to
    > a f&c america plan, i said nope, it's a new add on...at this point after i
    > continued to insist that it was available she actually asked me to hold on
    > while she checked with a supervisor, and came back after a few minutes
    > apologized to me added the option and said it would take effective
    > immediatly.
    >
    > amazing...i think a big part of the problem (but not always) is the

    customer
    > not knowing specifically how to explain something or what exactly they

    want
    > or need and communicate it across effectively. of course this doesnt

    apply
    > to people who are dumb as bricks (ie: at least 80% of call center
    > employees).... but still im amazed none the less.... i almost worked for
    > sprint, but did not accept the position...im sure they wouldnt have wanted
    > me anyways i might have actually made a difference...but i still

    understand
    > sometimes where they are coming from having worked in a call center and
    > doing phone support/service/sales for the past 5 years.
    >
    >
    > "O/Siris" <[email protected]întpcs.com> wrote in message
    > news:[email protected]
    > In article <[email protected]>, [email protected]
    > says...
    > > Note, I tried adding it last night and the rep had no idea what I was
    > > talking about. She said that the F&CA was only for people that used

    half
    > of
    > > their minutes roaming. She said since I was not going to use 1000

    minutes
    > > roaming each month, it would not be a good idea for me. She offered the
    > > bucket of 50 roaming minutes for $10! In addition, she said F&CA was a
    > > separate plan and could not be added on to my existing plan.
    > >

    >
    > Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
    > start firing some of the idiots like the one you got above.
    > Unfortunately, we're not doing it, and so they think it's OK to be this
    > way.
    >
    > --
    > -+-
    > RŘß
    > O/Siris
    > I work for SprintPCS
    > I *don't* speak for them.
    >
    >






  7. #7
    Renaldo
    Guest

    Re: F&CA America Add On


    "O/Siris" <[email protected]întpcs.com> wrote in message
    news:[email protected]
    In article <[email protected]>, [email protected]
    says...
    Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
    start firing some of the idiots like the one you got above.
    Unfortunately, we're not doing it, and so they think it's OK to be this
    way.

    =======================
    Isn't that EXACTLY what Justin was saying?.





  8. #8
    Thomas T. Veldhouse
    Guest

    Re: F&CA America Add On


    "Renaldo" <[email protected]> wrote in message
    news[email protected]
    >
    >
    > =======================
    > Isn't that EXACTLY what Justin was saying?.
    >
    >


    I don't think it is what Justin is saying that is the point these days, it
    is how he says it and where he says it.

    Tom Veldhouse





  9. #9
    Kash76
    Guest

    Re: F&CA America Add On

    I just called and the rep knew exactly what I was talking about. She said
    that the one $5 charge would take care of all 4 lines on my 2000 shared.
    Can someone from Sprint please confirm or deny this?? If not then I have to
    add it to one other phone.

    Thanks!!


    "Thadius" <[email protected]> wrote in message
    news:[email protected]
    > It seems we are all having similar experiences. I too spoke to a couple

    of
    > reps that were "unable" to att he FC%A to me plan. One of them clearly
    > understood what I wanted to do but indicated that it was not available in

    my
    > market (Northern VA/Wash DC/Baltimore). Yesterday morning I tried agian

    and
    > the rep quickly acknowledged what I wanted to do and made it so

    immediately.
    > When I got to work I checked "your plan" on the web site and the feature

    was
    > added for $5. In any case the reps were polite, and I never had to wait
    > more than a minute to speak with any of them.
    >
    >
    > "tmc" <[email protected]> wrote in message
    > news:[email protected]
    > > i had one like your first rep too...i was persistant but polite and

    > remained
    > > calm and explained the addon feature...she asked me if i wanted to

    switch
    > to
    > > a f&c america plan, i said nope, it's a new add on...at this point after

    i
    > > continued to insist that it was available she actually asked me to hold

    on
    > > while she checked with a supervisor, and came back after a few minutes
    > > apologized to me added the option and said it would take effective
    > > immediatly.
    > >
    > > amazing...i think a big part of the problem (but not always) is the

    > customer
    > > not knowing specifically how to explain something or what exactly they

    > want
    > > or need and communicate it across effectively. of course this doesnt

    > apply
    > > to people who are dumb as bricks (ie: at least 80% of call center
    > > employees).... but still im amazed none the less.... i almost worked

    for
    > > sprint, but did not accept the position...im sure they wouldnt have

    wanted
    > > me anyways i might have actually made a difference...but i still

    > understand
    > > sometimes where they are coming from having worked in a call center and
    > > doing phone support/service/sales for the past 5 years.
    > >
    > >
    > > "O/Siris" <[email protected]întpcs.com> wrote in message
    > > news:[email protected]
    > > In article <[email protected]>, [email protected]
    > > says...
    > > > Note, I tried adding it last night and the rep had no idea what I was
    > > > talking about. She said that the F&CA was only for people that used

    > half
    > > of
    > > > their minutes roaming. She said since I was not going to use 1000

    > minutes
    > > > roaming each month, it would not be a good idea for me. She offered

    the
    > > > bucket of 50 roaming minutes for $10! In addition, she said F&CA was

    a
    > > > separate plan and could not be added on to my existing plan.
    > > >

    > >
    > > Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need to
    > > start firing some of the idiots like the one you got above.
    > > Unfortunately, we're not doing it, and so they think it's OK to be this
    > > way.
    > >
    > > --
    > > -+-
    > > RŘß
    > > O/Siris
    > > I work for SprintPCS
    > > I *don't* speak for them.
    > >
    > >

    >
    >






  10. #10
    Kash76
    Guest

    Re: F&CA America Add On

    I take that back, I called to confirm the change and the guy that I spoke
    with said that nothing was changed and that they cannot add this option to
    my 'old' $85 month 2000 shared plan. That I would have to change to the
    $100 2000 shared plan. Again, can anyone confirm or deny this??


    "Kash76" <[email protected]> wrote in message
    news:[email protected]
    > I just called and the rep knew exactly what I was talking about. She said
    > that the one $5 charge would take care of all 4 lines on my 2000 shared.
    > Can someone from Sprint please confirm or deny this?? If not then I have

    to
    > add it to one other phone.
    >
    > Thanks!!
    >
    >
    > "Thadius" <[email protected]> wrote in message
    > news:[email protected]
    > > It seems we are all having similar experiences. I too spoke to a couple

    > of
    > > reps that were "unable" to att he FC%A to me plan. One of them clearly
    > > understood what I wanted to do but indicated that it was not available

    in
    > my
    > > market (Northern VA/Wash DC/Baltimore). Yesterday morning I tried agian

    > and
    > > the rep quickly acknowledged what I wanted to do and made it so

    > immediately.
    > > When I got to work I checked "your plan" on the web site and the feature

    > was
    > > added for $5. In any case the reps were polite, and I never had to wait
    > > more than a minute to speak with any of them.
    > >
    > >
    > > "tmc" <[email protected]> wrote in message
    > > news:[email protected]
    > > > i had one like your first rep too...i was persistant but polite and

    > > remained
    > > > calm and explained the addon feature...she asked me if i wanted to

    > switch
    > > to
    > > > a f&c america plan, i said nope, it's a new add on...at this point

    after
    > i
    > > > continued to insist that it was available she actually asked me to

    hold
    > on
    > > > while she checked with a supervisor, and came back after a few minutes
    > > > apologized to me added the option and said it would take effective
    > > > immediatly.
    > > >
    > > > amazing...i think a big part of the problem (but not always) is the

    > > customer
    > > > not knowing specifically how to explain something or what exactly they

    > > want
    > > > or need and communicate it across effectively. of course this doesnt

    > > apply
    > > > to people who are dumb as bricks (ie: at least 80% of call center
    > > > employees).... but still im amazed none the less.... i almost worked

    > for
    > > > sprint, but did not accept the position...im sure they wouldnt have

    > wanted
    > > > me anyways i might have actually made a difference...but i still

    > > understand
    > > > sometimes where they are coming from having worked in a call center

    and
    > > > doing phone support/service/sales for the past 5 years.
    > > >
    > > >
    > > > "O/Siris" <[email protected]întpcs.com> wrote in message
    > > > news:[email protected]
    > > > In article <[email protected]>,

    [email protected]
    > > > says...
    > > > > Note, I tried adding it last night and the rep had no idea what I

    was
    > > > > talking about. She said that the F&CA was only for people that used

    > > half
    > > > of
    > > > > their minutes roaming. She said since I was not going to use 1000

    > > minutes
    > > > > roaming each month, it would not be a good idea for me. She offered

    > the
    > > > > bucket of 50 roaming minutes for $10! In addition, she said F&CA

    was
    > a
    > > > > separate plan and could not be added on to my existing plan.
    > > > >
    > > >
    > > > Wow, John, I'm sorry. I'm glad the second rep gave a damn. We need

    to
    > > > start firing some of the idiots like the one you got above.
    > > > Unfortunately, we're not doing it, and so they think it's OK to be

    this
    > > > way.
    > > >
    > > > --
    > > > -+-
    > > > RŘß
    > > > O/Siris
    > > > I work for SprintPCS
    > > > I *don't* speak for them.
    > > >
    > > >

    > >
    > >

    >
    >






  11. #11
    Central
    Guest

    Re: F&CA America Add On

    On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:

    > AFter reading posts (sometimes conflicting) (but informative, as I would
    > not have been aware if not for them), I called c/s last night, after
    > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    > agreed that it could be added to my old non published plan (has 8 pm
    > N&W), for $5 month, did it effective midnight.
    >
    > Sorry there is no controversies to report, so I guess I am an apologist.
    >
    > [posted via phonescoop.com]


    Does this 5 dollar addon include just 50% mins on roaming or does it
    include the long distance charges as well?



  12. #12
    ben dejo
    Guest

    Re: F&CA America Add On

    no, I won't neccessiarily say you are an apologist. Things went well
    for you, it does occassionaly happen. I truly hope you are happy. If
    you are not happy however, come see me here.

    Central <[email protected]> wrote in article
    <[email protected]>:
    > On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:
    >
    > > AFter reading posts (sometimes conflicting) (but informative, as I would
    > > not have been aware if not for them), I called c/s last night, after
    > > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    > > agreed that it could be added to my old non published plan (has 8 pm
    > > N&W), for $5 month, did it effective midnight.
    > >
    > > Sorry there is no controversies to report, so I guess I am an apologist.
    > >
    > > [posted via phonescoop.com]

    >
    > Does this 5 dollar addon include just 50% mins on roaming or does it
    > include the long distance charges as well?


    [posted via phonescoop.com]



  13. #13
    Central
    Guest

    Re: F&CA America Add On

    On Fri, 10 Oct 2003 20:29:41 +0000, ben dejo wrote:

    > no, I won't neccessiarily say you are an apologist. Things went well
    > for you, it does occassionaly happen. I truly hope you are happy. If
    > you are not happy however, come see me here.
    >
    > Central <[email protected]> wrote in article
    > <[email protected]>:
    >> On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:
    >>
    >> > AFter reading posts (sometimes conflicting) (but informative, as I would
    >> > not have been aware if not for them), I called c/s last night, after
    >> > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    >> > agreed that it could be added to my old non published plan (has 8 pm
    >> > N&W), for $5 month, did it effective midnight.
    >> >
    >> > Sorry there is no controversies to report, so I guess I am an apologist.
    >> >
    >> > [posted via phonescoop.com]

    >>
    >> Does this 5 dollar addon include just 50% mins on roaming or does it
    >> include the long distance charges as well?

    >
    > [posted via phonescoop.com]


    I'm going to assume you are refering to p lane and not me. I called up
    using *2 to check out the plan availability in my area. Wait times were
    not short, which made me think twice about playing the "call back" game
    to find a willing rep. The first rep I got not only knew what I was
    talking about but realized it was per an area option and was able to
    confirm I can have it added to my account instantly. She also answered my
    long distance question claiming that long distance was included on the
    roaming mins. I still doubt this considering what I have read about
    before. I also asked about if the plan had an expiration date on it and
    she explained it did not have one at the moment. I have to say if she is
    right about the long distance part it is a feature I would love to use on
    sprint esp since it is an addon and not a new plan. Only issue I really
    have had with sprint was their lack of "known" addons that don't require
    redoing your contract. Tho your millage will vary and if I call back to
    confirm I want the option I'll probly end up eating the words I put in
    this post :P



  14. #14
    ben dejo
    Guest

    Re: F&CA America Add On

    Actually Central, I was referring to you. After giving *****ing Betty
    the slip you got through and got what you wanted (an answer) that you
    felt was acceptable and added service in a timely manner. That is
    usually what I call a good customer care experience.

    Central <[email protected]> wrote in article
    <[email protected]>:
    > On Fri, 10 Oct 2003 20:29:41 +0000, ben dejo wrote:
    >
    > > no, I won't neccessiarily say you are an apologist. Things went well
    > > for you, it does occassionaly happen. I truly hope you are happy. If
    > > you are not happy however, come see me here.
    > >
    > > Central <[email protected]> wrote in article
    > > <[email protected]>:
    > >> On Fri, 10 Oct 2003 01:50:44 +0000, p lane wrote:
    > >>
    > >> > AFter reading posts (sometimes conflicting) (but informative, as I would
    > >> > not have been aware if not for them), I called c/s last night, after
    > >> > Claire, I was on hold for at least 30-40 seconds, very polite gentleman
    > >> > agreed that it could be added to my old non published plan (has 8 pm
    > >> > N&W), for $5 month, did it effective midnight.
    > >> >
    > >> > Sorry there is no controversies to report, so I guess I am an apologist.
    > >> >
    > >> > [posted via phonescoop.com]
    > >>
    > >> Does this 5 dollar addon include just 50% mins on roaming or does it
    > >> include the long distance charges as well?

    > >
    > > [posted via phonescoop.com]

    >
    > I'm going to assume you are refering to p lane and not me. I called up
    > using *2 to check out the plan availability in my area. Wait times were
    > not short, which made me think twice about playing the "call back" game
    > to find a willing rep. The first rep I got not only knew what I was
    > talking about but realized it was per an area option and was able to
    > confirm I can have it added to my account instantly. She also answered my
    > long distance question claiming that long distance was included on the
    > roaming mins. I still doubt this considering what I have read about
    > before. I also asked about if the plan had an expiration date on it and
    > she explained it did not have one at the moment. I have to say if she is
    > right about the long distance part it is a feature I would love to use on
    > sprint esp since it is an addon and not a new plan. Only issue I really
    > have had with sprint was their lack of "known" addons that don't require
    > redoing your contract. Tho your millage will vary and if I call back to
    > confirm I want the option I'll probly end up eating the words I put in
    > this post :P


    [posted via phonescoop.com]



  15. #15
    Bob Smith
    Guest

    Re: F&CA America Add On


    "Central" <[email protected]> wrote in message
    news[email protected]
    <snipped>
    > I'm going to assume you are refering to p lane and not me. I called

    up
    > using *2 to check out the plan availability in my area. Wait times

    were
    > not short, which made me think twice about playing the "call back"

    game
    > to find a willing rep. The first rep I got not only knew what I was
    > talking about but realized it was per an area option and was able to
    > confirm I can have it added to my account instantly. She also

    answered my
    > long distance question claiming that long distance was included on

    the
    > roaming mins. I still doubt this considering what I have read about
    > before.


    What have your read? There are two different roaming options. The
    original one offered by SPCS and it's affiliates was buying a bucket
    of 50 roaming minutes for $10/mo. LD was not included and outgoing LD
    calls cost $0.25 / min. extra

    The most recent option, that is only offered to those in SPCS
    corporate areas (no affiliate coverage area), came out earlier this
    year as a $10 mo. option and includes LD. SPCS then offered it in a
    variety of plans. Now, SPCS is offering this as a $5 monthly option.

    > I also asked about if the plan had an expiration date on it and
    > she explained it did not have one at the moment.


    As far as I can remember (going all the way back to 98), no plans
    purchased through SPCS have an expiration date. There have been
    expiration dates on the length of the sales period for the plans,
    i.e.: holiday promotion plans, but those folks that signed onto those
    plans are still on them, unless they upgraded their plans since then.

    Folks who signed up with SPCS back in 96 with a Pioneer plan still
    have it. FTR, the Pioneer plan hasn't been available since 97 or so,
    but it was a sweet plan. No Monthly fee, and calls were charged at
    $0.35 min. incoming and outgoing.

    > I have to say if she is
    > right about the long distance part it is a feature I would love to

    use on
    > sprint esp since it is an addon and not a new plan. Only issue I

    really
    > have had with sprint was their lack of "known" addons that don't

    require
    > redoing your contract. Tho your millage will vary and if I call back

    to
    > confirm I want the option I'll probly end up eating the words I put

    in
    > this post :P


    Not to worry ... . Just be advised that this new roaming option,
    that includes LD, is applicable for up to 50% of your minutes used
    (not whatever your monthly plan minutes are).

    Bob





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