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  1. #1
    Bob Smith
    Guest
    Hmmm, just got some conflicting info on the $5 option from SPCS. Just
    to recap my current plan, I'm on the $85/mo. - 2000 min plan, with 2
    add a phones, and the $10 F&CA option on the account that I added
    earlier this year. I Called in on their 888 #, and requested the
    billing dept. Seems like SPCS has a problem with their authentication
    database, as it asked for the last 4 numbers on my SSN, which I
    entered, and said that it didn't match with my account. In any event,
    the call did connect to the billing dept. and spoke to Glen, to get my
    F&CA option cost reduced from $10 to $5.

    Glen said that the $5 F&CA option is only available on the newer plans
    just released in the 4th quarter this year, and not available for
    older plans. I asked to speak to a supervisor, and after a couple of
    minutes on hold, Mathew - P03MROBIN45, confirmed Glen's prior
    comments.

    So I wait, and call again in 20 minutes, this time to the customer
    service dept, with no request for the last 4 numbers of the SSN, and
    speak with Dante. She does some checking, and finds out I can make the
    change, and does it for me ... Also offers yours truly the 5% discount
    with a new annual agreement, which I declined, as I suspect some new
    pricing to be available later. My current AA doesn't expire until
    12-2, so I've got some time

    Seems like one department, the billing dept people specifically, needs
    to get a new memo ... and to get their authentication software
    corrected as well.

    Bob

    PS: I'm sending a copy of this to SPCS just to let them know what
    happened ...





    See More: Conflicting Info on F&CA option - was F&CA America Add On




  2. #2
    norelpref
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On

    On Sat, 11 Oct 2003 14:22:48 GMT, "Bob Smith"
    <[email protected]> said:


    >PS: I'm sending a copy of this to SPCS just to let them know what
    >happened ...
    >

    Have you had issues in the past with changing plans? Mine did not go
    so well. It was my understanding that the phones were coded wrong
    during the plan switch and they were planning on charging extra for my
    two addon phones for Vision, P2P, and somehow F&CA was now "not
    available" on the addon's. One CSR actually told me F&CA could be
    available on all 3 phones in my plan for $10 more each phone. A call
    back to a different person and the issue was finally resolved. Of
    course they took off the $17.50 roaming and adjusted my current bill
    and I paid the new reduced amount. But... my next bill had a previous
    balance of $17.50 and it is back on there now.



  3. #3
    Bob Smith
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On


    "norelpref" <[email protected]> wrote in message
    news:[email protected]
    > On Sat, 11 Oct 2003 14:22:48 GMT, "Bob Smith"
    > <[email protected]> said:
    >
    >
    > >PS: I'm sending a copy of this to SPCS just to let them know what
    > >happened ...
    > >

    > Have you had issues in the past with changing plans?


    In changing plans, no ... not at all. In putting on option on a
    current plan ... yes. When I first added F&CA to my account, I only
    put it on my daughter's phone. Then I called back a few weeks later
    and asked them to put in one my whole account. The rep forgot to add
    the proper codes to the other phones on my account. After noticing
    roaming charges, I called up and got it fixed post haste.

    Bob





  4. #4
    O/Siris
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On

    In article <[email protected]ead2.news.atl.earthlink.net>, Bob=20
    [email protected] says...
    > Seems like one department, the billing dept people specifically, needs
    > to get a new memo ... and to get their authentication software
    > corrected as well.
    >=20


    Strictly speaking, I think they're both correct. The $5 option was meant t=
    o go=20
    on the new plans. But it *can* be placed on older ones. Since I haven't h=
    ad=20
    the opportunity to try, I can't say for certain, but yours wouldn't be the=
    =20
    first where a judgment call meant we could and would see things differently=
    for=20
    the same customer.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  5. #5
    John Goober
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On

    Hey Bob,

    I have been through the same thing on the last 4 digits of your SSN. Even
    if I enter it correctly, it will say that it doesn't match. You have to
    enter it one more time and it will go through... It works the second time,
    every time!

    John



    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    > Hmmm, just got some conflicting info on the $5 option from SPCS. Just
    > to recap my current plan, I'm on the $85/mo. - 2000 min plan, with 2
    > add a phones, and the $10 F&CA option on the account that I added
    > earlier this year. I Called in on their 888 #, and requested the
    > billing dept. Seems like SPCS has a problem with their authentication
    > database, as it asked for the last 4 numbers on my SSN, which I
    > entered, and said that it didn't match with my account. In any event,
    > the call did connect to the billing dept. and spoke to Glen, to get my
    > F&CA option cost reduced from $10 to $5.
    >
    > Glen said that the $5 F&CA option is only available on the newer plans
    > just released in the 4th quarter this year, and not available for
    > older plans. I asked to speak to a supervisor, and after a couple of
    > minutes on hold, Mathew - P03MROBIN45, confirmed Glen's prior
    > comments.
    >
    > So I wait, and call again in 20 minutes, this time to the customer
    > service dept, with no request for the last 4 numbers of the SSN, and
    > speak with Dante. She does some checking, and finds out I can make the
    > change, and does it for me ... Also offers yours truly the 5% discount
    > with a new annual agreement, which I declined, as I suspect some new
    > pricing to be available later. My current AA doesn't expire until
    > 12-2, so I've got some time
    >
    > Seems like one department, the billing dept people specifically, needs
    > to get a new memo ... and to get their authentication software
    > corrected as well.
    >
    > Bob
    >
    > PS: I'm sending a copy of this to SPCS just to let them know what
    > happened ...
    >
    >






  6. #6
    Bob Smith
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On


    "John Goober" <[email protected]> wrote in message
    news:[email protected]
    > Hey Bob,
    >
    > I have been through the same thing on the last 4 digits of your SSN.

    Even
    > if I enter it correctly, it will say that it doesn't match. You

    have to
    > enter it one more time and it will go through... It works the

    second time,
    > every time!
    >
    > John


    Thanks John, but I did that as well. Two times I entered the numbers
    and twice it said it didn't match my account ...

    Bob





  7. #7
    mcg
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On


    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    > Thanks John, but I did that as well. Two times I entered the numbers
    > and twice it said it didn't match my account ...


    Try the last 4 digits of your phone number.





  8. #8
    Bob Smith
    Guest

    Re: Conflicting Info on F&CA option - was Re: F&CA America Add On


    "mcg" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Bob Smith" <[email protected]> wrote in message
    > news:[email protected]
    > > Thanks John, but I did that as well. Two times I entered the

    numbers
    > > and twice it said it didn't match my account ...

    >
    > Try the last 4 digits of your phone number.


    This is a moot point as I was able to get to the right department and
    get the situation corrected. In saying that though, the voice prompt,
    prior to getting into the billing dept., asked for the last 4 numbers
    of the SSN ...

    Bob





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