I am so unhappy with your sprint service

"Dr Wakk" <[email protected]> wrote in message news:<f5znb.51436$B_2.47415@okepread02>...
> PUHLEEZE!
>
> if you will notice that this customer said they tried to get out of their
> agreement. this indicates the customer had been on svc longer than the 14
> day remorse period. that fits the phrase "well after starting service" as I
> have used it, as the starting service period is 14 days long with sprint,
> although 15-30 days with other carriers.
>
> maybe the problem did not exist for the customer until AFTER the 14 days.
> this is often the case, as a person cannot go everywhere they may wish
> inside of the 1st 14 day period.
>

There's a key word you typed out, but act as if it isn't there.
"Maybe." Nothing in the customer's description says it changed. Only
that they were unhappy with coverage. That's why, if you look at the
whole thread, almost no one tried to characterize the customer's issue
this way. Unlike you, they didn't assume something the original
poster has not said was so. Only that he was indeed past the 14-day
trial.

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› See More: I am so unhappy with your sprint service

dude, i know you live to support your rhetoric, but you don't know the
customer and did not experience what they experienced, yet you take things
as 100% literal and complete. you are a little too uptight when you
discount the word "maybe." i used it because neither you nor i had the
customer's experience. is life really that black and white for you?

"O/Siris" <[email protected]> wrote in message
news:[email protected]...
> "Dr Wakk" <[email protected]> wrote in message
news:<f5znb.51436$B_2.47415@okepread02>...
> > PUHLEEZE!
> >
> > if you will notice that this customer said they tried to get out of
their
> > agreement. this indicates the customer had been on svc longer than the
14
> > day remorse period. that fits the phrase "well after starting service"
as I
> > have used it, as the starting service period is 14 days long with
sprint,
> > although 15-30 days with other carriers.
> >
> > maybe the problem did not exist for the customer until AFTER the 14
days.
> > this is often the case, as a person cannot go everywhere they may wish
> > inside of the 1st 14 day period.
> >
>
> There's a key word you typed out, but act as if it isn't there.
> "Maybe." Nothing in the customer's description says it changed. Only
> that they were unhappy with coverage. That's why, if you look at the
> whole thread, almost no one tried to characterize the customer's issue
> this way. Unlike you, they didn't assume something the original
> poster has not said was so. Only that he was indeed past the 14-day
> trial.

In article <[email protected]>, <Unknown> says...
>I would like to take this time to say that I have never been so unhappy
>with a wireless service than I am with Sprint. I tell all of my friends
>and people who ask me what I think of Sprint I tell them about the
>difficulties I have with the service. I tried to get out of my contract
>but was unable to. When I signed up I was told that I could use my
>sprint pone out of town with no problem. First of all even here in some
>parts of the town I live in I end up having to pay ROAMING fees. And
>when I went to the coast which is about 120 miles away half the time my
>phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
>When just a few month before I had Cingular and was at the same coast
>and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
>work out of town a lot. He is never more than 60 miles away and yet he
>is having to use ROAMING the majority of the time. If I had known this
>before hand I would have NEVER signed up with sprint!!!!

That's funny because I have the opposite problem. I get great reception
when I leave my home area. At my home, and work, I get crappy reception.
As soon as I can take my number with me, I am switching to verizon which
I know works at my home and work.
-------------
Alex

In article <odUnb.56276$B_2.46168@okepread02>, [email protected] says...
> dude, i know you live to support your rhetoric, but you don't know the
> customer and did not experience what they experienced, yet you take thing=
s
> as 100% literal and complete. you are a little too uptight when you
> discount the word "maybe." i used it because neither you nor i had the
> customer's experience. is life really that black and white for you?
>=20

I have no choice in my job but to take a customer at their exact word when=
=20
there's no other evidence. The original poster's description is all we hav=
e to=20
go on, and it only states that service was bad. Not that it became bad, or=
=20
degraded, or disappeared. That matters, and for the exact reasons brought =
up=20
in this thread. If it was bad all along, then he had a perfectly legitimat=
e=20
opportunity to relieve himself of our service without further obligation. =
If=20
that poster chose to go beyond the 14 day trial with service like that, the=
n he=20
or she is obligated to live up to the obligations of his Advantage Agreemen=
t.

What happened here, and how it happened, makes a BIG difference. That's no=
t=20
about black vs white. It's about contractual obligations. If the poster=
=20
experienced his problems all along, and his own post provides nothing to=20
suggest differently, then he is responsible for the fees incurred to cancel=
his=20
service.

--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.

Ive had trouble with several carriers but sprint is by far the worst. at one point they credited my account with someone elses payment, then when they figured it out, they not only removed the payment but cancelled my cell phone, all without notifying me....