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  1. #1
    penny fuentes
    Guest


    I would like to take this time to say that I have never been so unhappy
    with a wireless service than I am with Sprint. I tell all of my friends
    and people who ask me what I think of Sprint I tell them about the
    difficulties I have with the service. I tried to get out of my contract
    but was unable to. When I signed up I was told that I could use my
    sprint pone out of town with no problem. First of all even here in some
    parts of the town I live in I end up having to pay ROAMING fees. And
    when I went to the coast which is about 120 miles away half the time my
    phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    When just a few month before I had Cingular and was at the same coast
    and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    work out of town a lot. He is never more than 60 miles away and yet he
    is having to use ROAMING the majority of the time. If I had known this
    before hand I would have NEVER signed up with sprint!!!!

    --

    NULL

    [posted via phonescoop.com]



    See More: I am so unhappy with your sprint service




  2. #2
    Thomas T. Veldhouse
    Guest

    Re: I am so unhappy with your sprint service


    <penny fuentes> wrote in message news:[email protected]
    >
    >
    > I would like to take this time to say that I have never been so unhappy
    > with a wireless service than I am with Sprint. I tell all of my friends
    > and people who ask me what I think of Sprint I tell them about the
    > difficulties I have with the service. I tried to get out of my contract
    > but was unable to. When I signed up I was told that I could use my
    > sprint pone out of town with no problem. First of all even here in some
    > parts of the town I live in I end up having to pay ROAMING fees. And
    > when I went to the coast which is about 120 miles away half the time my
    > phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    > When just a few month before I had Cingular and was at the same coast
    > and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    > work out of town a lot. He is never more than 60 miles away and yet he
    > is having to use ROAMING the majority of the time. If I had known this
    > before hand I would have NEVER signed up with sprint!!!!
    >



    Perhaps you need to set your phone to PCS only? What area of the country
    are you in? Perhaps you live in a mostly fringe area? Phone problem? It
    could very well be coverage, but without stating your location, nobody can
    confirm or deny this.

    Tom Veldhouse





  3. #3
    Lawrence Glasser
    Guest

    Re: I am so unhappy with your sprint service

    penny fuentes wrote:
    >
    > I would like to take this time to say that I have never been so unhappy
    > with a wireless service than I am with Sprint. I tell all of my friends
    > and people who ask me what I think of Sprint I tell them about the
    > difficulties I have with the service. I tried to get out of my contract
    > but was unable to. When I signed up I was told that I could use my
    > sprint pone out of town with no problem. First of all even here in some
    > parts of the town I live in I end up having to pay ROAMING fees. And
    > when I went to the coast which is about 120 miles away half the time my
    > phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    > When just a few month before I had Cingular and was at the same coast
    > and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    > work out of town a lot. He is never more than 60 miles away and yet he
    > is having to use ROAMING the majority of the time. If I had known this
    > before hand I would have NEVER signed up with sprint!!!!


    No, I repeat NO, carrier has 100% coverage.

    Most carriers have a trial period, during which time you can test the phone,
    and coverage, for a limited time. If the phone/carrier doesn't meet your
    expectations, you return the phone, (more than likely) get charged a minimal
    fee, and you're done.

    If you're unhappy with Sprint, I'd suggest cutting your losses and try a
    different carrier.

    Larry



  4. #4
    mcg
    Guest

    Re: I am so unhappy with your sprint service

    <penny fuentes> wrote in message news:[email protected]
    >
    >
    > I would like to take this time to say that I have never been so unhappy
    > with a wireless service than I am with Sprint. I tell all of my friends
    > and people who ask me what I think of Sprint I tell them about the
    > difficulties I have with the service. I tried to get out of my contract
    > but was unable to. When I signed up I was told that I could use my
    > sprint pone out of town with no problem. First of all even here in some
    > parts of the town I live in I end up having to pay ROAMING fees. And
    > when I went to the coast which is about 120 miles away half the time my
    > phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    > When just a few month before I had Cingular and was at the same coast
    > and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    > work out of town a lot. He is never more than 60 miles away and yet he
    > is having to use ROAMING the majority of the time. If I had known this
    > before hand I would have NEVER signed up with sprint!!!!
    >

    You might want to investigate adding Free and Clear America to your account.
    If it's available in your market it'll probably cost you $5 or $10 per
    month. The trick is that you can't use more than half of your actual time
    each month roaming but it sounds like it might help you. (It depends, too,
    on what kind of phones you have).





  5. #5
    p lane
    Guest

    Re: I am so unhappy with your sprint service

    Like someone posted here or with verizon, I keep both a sprint and a
    verizon phone--give me redundant coverage, and the cost is really not
    higher than a big minute package--more flexibility when traveling,
    outages, etc.

    With the new $5 roaming option, which I added, there should be very
    little trouble with roaming---but as you mentioned,
    no carrier is perfect, never will be, I am amazed that they work as well
    as they do for the price---and its getting better, I used to have three
    carriers.

    Also, occasionally I have trouble with land-line service also--and
    sometimes the power goes off.

    You know I wonder how the pioneer's ever made it without paper towels,
    aluminum foil, refergerators, electricty,cell phones, etc. Why they
    didn't even have a remote for the tv. WE are a little spoiled aren't
    we.



    Lawrence Glasser <[email protected]> wrote in article
    <[email protected]>:
    > penny fuentes wrote:
    > >
    > > I would like to take this time to say that I have never been so unhappy
    > > with a wireless service than I am with Sprint. I tell all of my friends
    > > and people who ask me what I think of Sprint I tell them about the
    > > difficulties I have with the service. I tried to get out of my contract
    > > but was unable to. When I signed up I was told that I could use my
    > > sprint pone out of town with no problem. First of all even here in some
    > > parts of the town I live in I end up having to pay ROAMING fees. And
    > > when I went to the coast which is about 120 miles away half the time my
    > > phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    > > When just a few month before I had Cingular and was at the same coast
    > > and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    > > work out of town a lot. He is never more than 60 miles away and yet he
    > > is having to use ROAMING the majority of the time. If I had known this
    > > before hand I would have NEVER signed up with sprint!!!!

    >
    > No, I repeat NO, carrier has 100% coverage.
    >
    > Most carriers have a trial period, during which time you can test the phone,
    > and coverage, for a limited time. If the phone/carrier doesn't meet your
    > expectations, you return the phone, (more than likely) get charged a minimal
    > fee, and you're done.
    >
    > If you're unhappy with Sprint, I'd suggest cutting your losses and try a
    > different carrier.
    >
    > Larry


    [posted via phonescoop.com]



  6. #6
    Thomas T. Veldhouse
    Guest

    Re: I am so unhappy with your sprint service


    "p lane" <[email protected]> wrote in message
    news:[email protected]

    > You know I wonder how the pioneer's ever made it without paper towels,
    > aluminum foil, refergerators, electricty,cell phones, etc. Why they
    > didn't even have a remote for the tv. WE are a little spoiled aren't
    > we.


    Spoiled? The average life span was in the 50s more than 100 years ago. It
    is nearly 80 now. I wouldn't call surviving as being spoiled.

    Tom Veldhouse





  7. #7
    Bob Smith
    Guest

    Re: I am so unhappy with your sprint service


    <penny fuentes> wrote in message
    news:[email protected]
    >
    >
    > I would like to take this time to say that I have never been so

    unhappy
    > with a wireless service than I am with Sprint. I tell all of my

    friends
    > and people who ask me what I think of Sprint I tell them about the
    > difficulties I have with the service. I tried to get out of my

    contract
    > but was unable to. When I signed up I was told that I could use my
    > sprint pone out of town with no problem. First of all even here in

    some
    > parts of the town I live in I end up having to pay ROAMING fees.

    And
    > when I went to the coast which is about 120 miles away half the time

    my
    > phone wouldn't even work!!!! The rest of the time I had to pay

    ROAMING
    > When just a few month before I had Cingular and was at the same

    coast
    > and had NO PROBLEM getting service and NO ROAMING!!! My husband has

    to
    > work out of town a lot. He is never more than 60 miles away and yet

    he
    > is having to use ROAMING the majority of the time. If I had known

    this
    > before hand I would have NEVER signed up with sprint!!!!
    >
    > --
    >
    > NULL


    Some additional details would help here Penny.
    What phone & model are you using?
    What are the Firmware/Software & PRL versions loaded on the phone?
    What area do you live in?
    Where are you experiencing the problem?
    How long have you had service with SPCS?

    Bob





  8. #8
    Jesse
    Guest

    Re: I am so unhappy with your sprint service

    (penny fuentes) wrote in news:[email protected]:

    >
    >
    > I would like to take this time to say that I have never been so unhappy
    > with a wireless service than I am with Sprint. I tell all of my friends
    > and people who ask me what I think of Sprint I tell them about the
    > difficulties I have with the service. I tried to get out of my contract
    > but was unable to. When I signed up I was told that I could use my
    > sprint pone out of town with no problem. First of all even here in some
    > parts of the town I live in I end up having to pay ROAMING fees. And
    > when I went to the coast which is about 120 miles away half the time my
    > phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    > When just a few month before I had Cingular and was at the same coast
    > and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    > work out of town a lot. He is never more than 60 miles away and yet he
    > is having to use ROAMING the majority of the time. If I had known this
    > before hand I would have NEVER signed up with sprint!!!!
    >


    Its tough to feel sorry for ya.
    #1 - If you *were* so happy with cingular in the first place,with NO
    PROBLEM and NO ROAMING,why did you switch to sprint ?
    #2 - If you travel the other way,sprint might just be getting a great
    signal,and cingular wouldn't.
    You had a 30 day trial period,which should have been more than sufficient
    to identify your problems and stop your service.



  9. #9
    CAT0NHAT
    Guest

    Re: I am so unhappy with your sprint service

    Like someone posted here or with verizon, I keep both a sprint and a
    verizon phone--give me redundant coverage, and the cost is really not
    higher than a big minute package--more flexibility when traveling,
    outages, etc.

    ================
    For some people thats an excellent idea.



  10. #10
    TYI20001
    Guest

    Re: I am so unhappy with your sprint service


    I GUESS YOU DIDN'T HAVE AT&T WIRELESS, THEY ARE THE WORSE ON EARTH

    --
    Posted at SprintUsers.com - Your place for everything Sprint PCS
    Free wireless access @ www.SprintUsers.com/wap




  11. #11
    Juan Pablo
    Guest

    Re: I am so unhappy with your sprint service

    If you had initially bothered to read the Fine Print on your
    Terms of Service you would have seen something as:
    "If not satisfied for any reason, within the 1st 14 days of
    your service, return the Sprint cell phone to Sprint and
    get your service agreement canceled with NO Early
    Termination fees penalty."
    If your Sprint PCS is that bad as you say it is, and that
    could be VERY possible, then surely you must have noticed
    any service problems within those 1st 14 days of activated
    service.

    On Mon, 13 Oct 2003 17:55:17 -0000, (penny fuentes) wrote:

    >
    >
    >I would like to take this time to say that I have never been so unhappy
    >with a wireless service than I am with Sprint. I tell all of my friends
    >and people who ask me what I think of Sprint I tell them about the
    >difficulties I have with the service. I tried to get out of my contract
    >but was unable to. When I signed up I was told that I could use my
    >sprint pone out of town with no problem. First of all even here in some
    >parts of the town I live in I end up having to pay ROAMING fees. And
    >when I went to the coast which is about 120 miles away half the time my
    >phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    >When just a few month before I had Cingular and was at the same coast
    >and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    >work out of town a lot. He is never more than 60 miles away and yet he
    >is having to use ROAMING the majority of the time. If I had known this
    >before hand I would have NEVER signed up with sprint!!!!





  12. #12
    piotor
    Guest

    Re: I am so unhappy with your sprint service


    >>
    >>
    >>I would like to take this time to say that I have never been so unhappy
    >>with a wireless service than I am with Sprint. I tell all of my friends
    >>and people who ask me what I think of Sprint I tell them about the
    >>difficulties I have with the service.



    I had constant problems with Sprint's poor reception.
    I dropped Sprint after a year and a half and went to Verizon.
    Now I can get reception where I could not with sprint.

    Oh yeah.. Sprint is billing me for a cancellation even though my one
    year contract was up in August. I have received four bills and I have
    made 4 phone calls and the bills just keep coming.

    Tonight I got a threatening phone call that "If you don't pay your
    bill we will ruin your credit."

    I cannot tell you how much I hate Sprint.





  13. #13
    Dr Wakk
    Guest

    Re: I am so unhappy with your sprint service

    you know what juanny ol' boy? people get phone service because they want to
    trust the carrier to take care of them as a customer of value. this
    customer is unhappy about service well after starting up with the
    aforementioned trust in the carrier....what are yo trying to do? push their
    face in mud and say you are cool? pretty stuck on yourself aren't you?
    consider the customer first before you stand up for sprint. are you a
    customer in the same area as the whiner? i didn't think so.. you know quite
    well there are variations in svc quality all over hell even in supposedly
    good pcs areas...
    investigate things before you just spout off bull**** company rhetoric!

    g'bye



    "Juan Pablo" <jpsmail2(DELETE THIS SECTION)@earthlink.net> wrote in message
    news:[email protected]
    > If you had initially bothered to read the Fine Print on your
    > Terms of Service you would have seen something as:
    > "If not satisfied for any reason, within the 1st 14 days of
    > your service, return the Sprint cell phone to Sprint and
    > get your service agreement canceled with NO Early
    > Termination fees penalty."
    > If your Sprint PCS is that bad as you say it is, and that
    > could be VERY possible, then surely you must have noticed
    > any service problems within those 1st 14 days of activated
    > service.
    >
    > On Mon, 13 Oct 2003 17:55:17 -0000, (penny fuentes) wrote:
    >
    > >
    > >
    > >I would like to take this time to say that I have never been so unhappy
    > >with a wireless service than I am with Sprint. I tell all of my friends
    > >and people who ask me what I think of Sprint I tell them about the
    > >difficulties I have with the service. I tried to get out of my contract
    > >but was unable to. When I signed up I was told that I could use my
    > >sprint pone out of town with no problem. First of all even here in some
    > >parts of the town I live in I end up having to pay ROAMING fees. And
    > >when I went to the coast which is about 120 miles away half the time my
    > >phone wouldn't even work!!!! The rest of the time I had to pay ROAMING
    > >When just a few month before I had Cingular and was at the same coast
    > >and had NO PROBLEM getting service and NO ROAMING!!! My husband has to
    > >work out of town a lot. He is never more than 60 miles away and yet he
    > >is having to use ROAMING the majority of the time. If I had known this
    > >before hand I would have NEVER signed up with sprint!!!!

    >






  14. #14
    O/Siris
    Guest

    Re: I am so unhappy with your sprint service

    In article <[email protected]>, [email protected] says...
    > this
    > customer is unhappy about service well after starting up with the
    > aforementioned trust in the carrier....what are yo trying to do?
    >=20


    What is *not* in the customer's description is that the problems started=20
    "well after starting" with us. If it was that way all along, then the=20
    customer had his opportunity to cancel out without obligation, and made=20
    a choice not to do so. That customer would, therefore, be obligated to=20
    pay the cancellation fee. Most especially if they never reported the=20
    problems during their 14-day trial.

    --=20
    -+-
    R=D8=DF
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.



  15. #15
    Dr Wakk
    Guest

    Re: I am so unhappy with your sprint service

    PUHLEEZE!

    if you will notice that this customer said they tried to get out of their
    agreement. this indicates the customer had been on svc longer than the 14
    day remorse period. that fits the phrase "well after starting service" as I
    have used it, as the starting service period is 14 days long with sprint,
    although 15-30 days with other carriers.

    maybe the problem did not exist for the customer until AFTER the 14 days.
    this is often the case, as a person cannot go everywhere they may wish
    inside of the 1st 14 day period.

    You work for SprinPCS?
    You *also* speak for them?

    "O/Siris" <[email protected]întpcs.com> wrote in message
    news:[email protected]
    In article <[email protected]>, [email protected] says...
    > this
    > customer is unhappy about service well after starting up with the
    > aforementioned trust in the carrier....what are yo trying to do?
    >


    What is *not* in the customer's description is that the problems started
    "well after starting" with us. If it was that way all along, then the
    customer had his opportunity to cancel out without obligation, and made
    a choice not to do so. That customer would, therefore, be obligated to
    pay the cancellation fee. Most especially if they never reported the
    problems during their 14-day trial.

    --
    -+-
    RŘß
    O/Siris
    I work for SprintPCS
    I *don't* speak for them.





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