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  1. #1
    Loving Moonlight
    Guest
    If you have had your phone continuously in service for 18 months
    If you purchase a new phone
    If you get a $35 or higher new plan
    If you get Vision if its a vision phone
    Get an Advantage Agreement
    New phone must remain active for 30 days
    Your account is in good standing

    THEN you are eligible for promotional rebates.

    GO TO

    http://pcshandsetupgrade.sprint.com/

    to see if you qualify

    Sounds like a predictable retention plan some had been recommending.



    See More: Old Customers now eligible for new customer deals




  2. #2
    Just Lou
    Guest

    Re: Old Customers now eligible for new customer deals

    On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving
    Moonlight) wrote:

    >If you have had your phone continuously in service for 18 months
    >If you purchase a new phone
    >If you get a $35 or higher new plan
    >If you get Vision if its a vision phone
    >Get an Advantage Agreement
    >New phone must remain active for 30 days
    >Your account is in good standing
    >
    >THEN you are eligible for promotional rebates.
    >
    >GO TO
    >
    >http://pcshandsetupgrade.sprint.com/
    >
    >to see if you qualify
    >
    >Sounds like a predictable retention plan some had been recommending.


    Pretty funny. It tells me my number has been in use for less than 18
    months, yet I've had it for over 5 years. <shaking head>



  3. #3
    David G. Imber
    Guest

    Re: Old Customers now eligible for new customer deals

    On Tue, 14 Oct 2003 21:15:45 -0400, Just Lou <[email protected]> wrote:

    >On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving
    >Moonlight) wrote:
    >
    >>If you have had your phone continuously in service for 18 months
    >>If you purchase a new phone
    >>If you get a $35 or higher new plan
    >>If you get Vision if its a vision phone
    >>Get an Advantage Agreement
    >>New phone must remain active for 30 days
    >>Your account is in good standing
    >>
    >>THEN you are eligible for promotional rebates.
    >>
    >>GO TO
    >>
    >>http://pcshandsetupgrade.sprint.com/
    >>
    >>to see if you qualify
    >>
    >>Sounds like a predictable retention plan some had been recommending.

    >
    >Pretty funny. It tells me my number has been in use for less than 18
    >months, yet I've had it for over 5 years. <shaking head>


    Same here. Pisses me off. I'm generally happy with my service, but
    a lot of that is because I avoid stuff like this and I don't have to deal
    extensively with CS.

    DGI - 4.5 year SPCS user




  4. #4
    Jesse
    Guest

    Re: Old Customers now eligible for new customer deals

    [email protected] (Loving Moonlight) wrote in
    news:[email protected]:

    > If you have had your phone continuously in service for 18 months
    > If you purchase a new phone
    > If you get a $35 or higher new plan
    > If you get Vision if its a vision phone
    > Get an Advantage Agreement
    > New phone must remain active for 30 days
    > Your account is in good standing
    >
    > THEN you are eligible for promotional rebates.
    >
    > GO TO
    >
    > http://pcshandsetupgrade.sprint.com/
    >
    > to see if you qualify
    >
    > Sounds like a predictable retention plan some had been recommending.


    Hmm it told me I haven't been with them 18 months,when in fact its been
    over 3 years.



  5. #5
    Ski
    Guest

    Re: Old Customers now eligible for new customer deals

    Just Lou <[email protected]> wrote in
    news:[email protected]:

    > On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving
    > Moonlight) wrote:
    >
    >>If you have had your phone continuously in service for 18 months
    >>If you purchase a new phone
    >>If you get a $35 or higher new plan
    >>If you get Vision if its a vision phone
    >>Get an Advantage Agreement
    >>New phone must remain active for 30 days
    >>Your account is in good standing
    >>
    >>THEN you are eligible for promotional rebates.
    >>
    >>GO TO
    >>
    >>http://pcshandsetupgrade.sprint.com/
    >>
    >>to see if you qualify
    >>
    >>Sounds like a predictable retention plan some had been recommending.

    >
    > Pretty funny. It tells me my number has been in use for less than 18
    > months, yet I've had it for over 5 years. <shaking head>
    >


    Same here. Used Sprint for 4 years and Not over 18 months



  6. #6
    David G. Imber
    Guest

    Re: Old Customers now eligible for new customer deals

    On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving Moonlight)
    wrote:

    >If you have had your phone continuously in service for 18 months
    >If you purchase a new phone
    >If you get a $35 or higher new plan
    >If you get Vision if its a vision phone
    >Get an Advantage Agreement
    >New phone must remain active for 30 days
    >Your account is in good standing
    >
    >THEN you are eligible for promotional rebates.
    >
    >GO TO
    >
    >http://pcshandsetupgrade.sprint.com/
    >
    >to see if you qualify


    It seems that all of us who posted about the "ineligible" message
    paid attention to the above, but not to the page, and we misinterpreted the
    first condition. It means your actual phone, the instrument, not the
    account. The exact message is:

    "Our records indicate the PCS Phone associated with this PCS Phone Number
    is less than 18 months old"

    In my case that is surely true. My two 4900's are less than a year
    old.

    DGI








  7. #7
    ben dejo
    Guest

    Re: Old Customers now eligible for new customer deals

    I went there and here is something I noticed. it didn't say you were a
    customer for X years, it said the PCS number was not associated with the
    phone for more that 18 months. So if you have had a warranty
    replacement within 18 months you are discriminated against.

    David G. Imber <[email protected]> wrote in article
    <[email protected]>:
    > On Tue, 14 Oct 2003 21:15:45 -0400, Just Lou <[email protected]> wrote:
    >
    > >On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving
    > >Moonlight) wrote:
    > >
    > >>If you have had your phone continuously in service for 18 months
    > >>If you purchase a new phone
    > >>If you get a $35 or higher new plan
    > >>If you get Vision if its a vision phone
    > >>Get an Advantage Agreement
    > >>New phone must remain active for 30 days
    > >>Your account is in good standing
    > >>
    > >>THEN you are eligible for promotional rebates.
    > >>
    > >>GO TO
    > >>
    > >>http://pcshandsetupgrade.sprint.com/
    > >>
    > >>to see if you qualify
    > >>
    > >>Sounds like a predictable retention plan some had been recommending.

    > >
    > >Pretty funny. It tells me my number has been in use for less than 18
    > >months, yet I've had it for over 5 years. <shaking head>

    >
    > Same here. Pisses me off. I'm generally happy with my service, but
    > a lot of that is because I avoid stuff like this and I don't have to deal
    > extensively with CS.
    >
    > DGI - 4.5 year SPCS user
    >


    [posted via phonescoop.com]



  8. #8
    JAC
    Guest

    Re: Old Customers now eligible for new customer deals

    It is the PHONE that must be more than 18 month old, NOT your service.

    On Tue, 14 Oct 2003 21:15:45 -0400, Just Lou <[email protected]>
    wrote:

    >On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving
    >Moonlight) wrote:
    >
    >>If you have had your phone continuously in service for 18 months
    >>If you purchase a new phone
    >>If you get a $35 or higher new plan
    >>If you get Vision if its a vision phone
    >>Get an Advantage Agreement
    >>New phone must remain active for 30 days
    >>Your account is in good standing
    >>
    >>THEN you are eligible for promotional rebates.
    >>
    >>GO TO
    >>
    >>http://pcshandsetupgrade.sprint.com/
    >>
    >>to see if you qualify
    >>
    >>Sounds like a predictable retention plan some had been recommending.

    >
    >Pretty funny. It tells me my number has been in use for less than 18
    >months, yet I've had it for over 5 years. <shaking head>





  9. #9
    ZJ Driver
    Guest

    Re: Old Customers now eligible for new customer deals


    "David G. Imber" <[email protected]> wrote in message
    news:[email protected]
    > On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving Moonlight)
    > wrote:
    >
    > >If you have had your phone continuously in service for 18 months
    > >If you purchase a new phone
    > >If you get a $35 or higher new plan
    > >If you get Vision if its a vision phone
    > >Get an Advantage Agreement
    > >New phone must remain active for 30 days
    > >Your account is in good standing
    > >
    > >THEN you are eligible for promotional rebates.
    > >
    > >GO TO
    > >
    > >http://pcshandsetupgrade.sprint.com/
    > >
    > >to see if you qualify

    >
    > It seems that all of us who posted about the "ineligible" message
    > paid attention to the above, but not to the page, and we misinterpreted

    the
    > first condition. It means your actual phone, the instrument, not the
    > account. The exact message is:
    >
    > "Our records indicate the PCS Phone associated with this PCS Phone Number
    > is less than 18 months old"
    >
    > In my case that is surely true. My two 4900's are less than a year
    > old.


    Except for my original 6185 I don't think I have kept any phone for the 18
    month minimum. Of course the closest I've come to paying full price for a
    phone was when there was a pricing snafu at CC and I got my A400 for next to
    nothing. My other phones have all been free or almost so.





  10. #10
    John
    Guest

    Re: Old Customers now eligible for new customer deals

    In my case, it says "subscriber not found", even though the main website
    knows me well. Perhaps it's because I'm a business plan customer.

    Still, they should know better than "subscriber not found". They never miss
    a chance to dissappoint.


    "Loving Moonlight" <[email protected]> wrote in message
    news:[email protected]
    > If you have had your phone continuously in service for 18 months
    > If you purchase a new phone
    > If you get a $35 or higher new plan
    > If you get Vision if its a vision phone
    > Get an Advantage Agreement
    > New phone must remain active for 30 days
    > Your account is in good standing
    >
    > THEN you are eligible for promotional rebates.
    >
    > GO TO
    >
    > http://pcshandsetupgrade.sprint.com/
    >
    > to see if you qualify
    >
    > Sounds like a predictable retention plan some had been recommending.






  11. #11
    Brandt
    Guest

    Re: Old Customers now eligible for new customer deals

    It has nothing to do with how long you have been a customer, it has to
    do with how long you had the phone. The check for any ESN swaps in the
    last 18 months.

    --
    -Brandt

    I work for SprintPCS,
    I DON'T speak for them.


    direcció[email protected] (ben dejo) wrote in article
    <[email protected]>:
    > I went there and here is something I noticed. it didn't say you were a
    > customer for X years, it said the PCS number was not associated with the
    > phone for more that 18 months. So if you have had a warranty
    > replacement within 18 months you are discriminated against.
    >
    > David G. Imber <[email protected]> wrote in article
    > <[email protected]>:
    > > On Tue, 14 Oct 2003 21:15:45 -0400, Just Lou <[email protected]> wrote:
    > >
    > > >On 14 Oct 2003 23:01:43 GMT, [email protected] (Loving
    > > >Moonlight) wrote:
    > > >
    > > >>If you have had your phone continuously in service for 18 months
    > > >>If you purchase a new phone
    > > >>If you get a $35 or higher new plan
    > > >>If you get Vision if its a vision phone
    > > >>Get an Advantage Agreement
    > > >>New phone must remain active for 30 days
    > > >>Your account is in good standing
    > > >>
    > > >>THEN you are eligible for promotional rebates.
    > > >>
    > > >>GO TO
    > > >>
    > > >>http://pcshandsetupgrade.sprint.com/
    > > >>
    > > >>to see if you qualify
    > > >>
    > > >>Sounds like a predictable retention plan some had been recommending.
    > > >
    > > >Pretty funny. It tells me my number has been in use for less than 18
    > > >months, yet I've had it for over 5 years. <shaking head>

    > >
    > > Same here. Pisses me off. I'm generally happy with my service, but
    > > a lot of that is because I avoid stuff like this and I don't have to deal
    > > extensively with CS.
    > >
    > > DGI - 4.5 year SPCS user
    > >

    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  12. #12
    John
    Guest

    Re: Old Customers now eligible for new customer deals

    In my case, it says "subscriber not found", even though the main website
    knows me well. Perhaps it's because I'm a business plan customer.

    They never miss a chance to dissappoint.


    "Loving Moonlight" <[email protected]> wrote in message
    news:[email protected]
    > If you have had your phone continuously in service for 18 months
    > If you purchase a new phone
    > If you get a $35 or higher new plan
    > If you get Vision if its a vision phone
    > Get an Advantage Agreement
    > New phone must remain active for 30 days
    > Your account is in good standing
    >
    > THEN you are eligible for promotional rebates.
    >
    > GO TO
    >
    > http://pcshandsetupgrade.sprint.com/
    >
    > to see if you qualify
    >
    > Sounds like a predictable retention plan some had been recommending.







  13. #13
    p lane
    Guest

    Re: Old Customers now eligible for new customer deals

    If you have replaced your phone for any reason, apparently kicks you out
    too--couldn't this be reasoned out with a human c/x person???

    "John" <[email protected]> wrote in article
    <[email protected]>:
    > In my case, it says "subscriber not found", even though the main website
    > knows me well. Perhaps it's because I'm a business plan customer.
    >
    > They never miss a chance to dissappoint.
    >
    >
    > "Loving Moonlight" <[email protected]> wrote in message
    > news:[email protected]
    > > If you have had your phone continuously in service for 18 months
    > > If you purchase a new phone
    > > If you get a $35 or higher new plan
    > > If you get Vision if its a vision phone
    > > Get an Advantage Agreement
    > > New phone must remain active for 30 days
    > > Your account is in good standing
    > >
    > > THEN you are eligible for promotional rebates.
    > >
    > > GO TO
    > >
    > > http://pcshandsetupgrade.sprint.com/
    > >
    > > to see if you qualify
    > >
    > > Sounds like a predictable retention plan some had been recommending.

    >
    >
    >


    [posted via phonescoop.com]



  14. #14
    Renaldo
    Guest

    Re: Old Customers now eligible for new customer deals

    On Wed, 15 Oct 2003 03:58:18 -0000, [email protected] (Brandt
    ) wrote:

    >It has nothing to do with how long you have been a customer, it has to
    >do with how long you had the phone. The check for any ESN swaps in the
    >last 18 months.



    So if you had a warranty replacement, tough luck.



  15. #15
    Bob Smith
    Guest

    Re: Old Customers now eligible for new customer deals


    "Brandt " <[email protected]> wrote in message
    news:[email protected]
    > It has nothing to do with how long you have been a customer, it has

    to
    > do with how long you had the phone. The check for any ESN swaps in

    the
    > last 18 months.
    >
    > --
    > -Brandt
    >
    > I work for SprintPCS,
    > I DON'T speak for them.


    You are right about the ESN swaps. It only deals with how long that
    phone has been assigned to that phone number. It doesn't have anything
    to do with how long you've had the phone. I plugged in the info for my
    old 4700, which I purchased when the model was first released. I moved
    that phone to my wife's phone number last year, and even though we've
    owned the 4700 for a long time, it said the phone didn't qualify.

    Bob





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