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  1. #1
    Matthew Moskal
    Guest
    Someone told me that people who all ready have sprint can get the same
    deal on a phone. They told me that i didnt have a phone for 18 months
    so i was not eligable. My sanyo 5150 was a fru replaced on insurance
    for the second time so it canceled out my insurance till march 2004 and
    they say my phone is no longer under warranty. So i want the vga 1000
    but do not wanna pay $250.. i would sign on anouther 2 years to save
    the 150 but there not letting me do that saying they will just credit my
    bill $100 if a sign on for 2 years..
    I am not currently under agreement, what should i do..
    BTW i work fro verizon wireless and get the plans cheap but there phone
    blow chunks, and i had sprint for like 5 years and my bill is over $100
    every month..
    What should i DO????????????????

    [posted via phonescoop.com]



    See More: Whats up w/Sprint and customers wanting to upgrade handsets?




  2. #2
    Bob Smith
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?


    "Matthew Moskal" <[email protected]> wrote in message
    news:[email protected]
    > Someone told me that people who all ready have sprint can get the

    same
    > deal on a phone. They told me that i didnt have a phone for 18

    months
    > so i was not eligable. My sanyo 5150 was a fru replaced on

    insurance
    > for the second time so it canceled out my insurance till march 2004

    and
    > they say my phone is no longer under warranty. So i want the vga

    1000
    > but do not wanna pay $250.. i would sign on anouther 2 years to

    save
    > the 150 but there not letting me do that saying they will just

    credit my
    > bill $100 if a sign on for 2 years..
    > I am not currently under agreement, what should i do..
    > BTW i work fro verizon wireless and get the plans cheap but there

    phone
    > blow chunks, and i had sprint for like 5 years and my bill is over

    $100
    > every month..
    > What should i DO????????????????


    No phone is still under warranty after it's been in service for a
    year. Did you speak with CS, or just check out that website link
    posted earlier?

    If you had spoken to CS, did you mention that the insurance
    replacement?

    Bob





  3. #3
    tom ronson
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    tell them you work for Verizon Wireless but that you think Vzw's phones
    "blow chunks" ---- they'll probably give you a phone in exchange for putting
    your face on advertisements in USA Today along with your story.

    "Matthew Moskal" <[email protected]> wrote in message
    news:[email protected]
    > Someone told me that people who all ready have sprint can get the same
    > deal on a phone. They told me that i didnt have a phone for 18 months
    > so i was not eligable. My sanyo 5150 was a fru replaced on insurance
    > for the second time so it canceled out my insurance till march 2004 and
    > they say my phone is no longer under warranty. So i want the vga 1000
    > but do not wanna pay $250.. i would sign on anouther 2 years to save
    > the 150 but there not letting me do that saying they will just credit my
    > bill $100 if a sign on for 2 years..
    > I am not currently under agreement, what should i do..
    > BTW i work fro verizon wireless and get the plans cheap but there phone
    > blow chunks, and i had sprint for like 5 years and my bill is over $100
    > every month..
    > What should i DO????????????????
    >
    > [posted via phonescoop.com]






  4. #4
    Matthew Moskal
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?



    BOB, not true here at verizon ALL phones are under warrenty for 1 year,
    so if they cant fix it they FRU it out 100 times if they have to. I
    told the CS rep that my phone was a fru replacement under warrenty. I
    think im just gonna swith over to Verizon on november 24th!
    >
    > No phone is still under warranty after it's been in service for a
    > year. Did you speak with CS, or just check out that website link
    > posted earlier?
    >
    > If you had spoken to CS, did you mention that the insurance
    > replacement?
    >
    > Bob
    >
    >


    [posted via phonescoop.com]



  5. #5
    Matthew Moskal
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?





    "tom ronson" <[email protected]> wrote in article
    <[email protected]>:

    > tell them you work for Verizon Wireless but that you think Vzw's phones


    > "blow chunks" ---- they'll probably give you a phone in exchange for putting


    > your face on advertisements in USA Today along with your story.


    >




    I think im just gonna go to verizion cuz sprint keeps giving me the run
    around and i spend $120 there EVERY month for the past 6 years!!!!
    ridiculous they will not give me the VGA1000 for $120 if i sign on for 2
    years, I guess they dont want to waste $130 ON MY SO I CAN SPEND
    $2500.00 IN THE NEXT 2 YEARS!

    [posted via phonescoop.com]



  6. #6
    Brian peterson
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    > BOB, not true here at verizon ALL phones are under warrenty for 1 year,
    > so if they cant fix it they FRU it out 100 times if they have to. I
    > told the CS rep that my phone was a fru replacement under warrenty. I
    > think im just gonna swith over to Verizon on november 24th!
    > >
    > > No phone is still under warranty after it's been in service for a
    > > year. Did you speak with CS, or just check out that website link
    > > posted earlier?
    > >
    > > If you had spoken to CS, did you mention that the insurance
    > > replacement?
    > >
    > > Bob
    > >


    Phones that replaced under the ins. have a 1 year SPCS warranty on them
    from the date that the claim was filed. You said the ins. was cancelled
    until March of 04 so your claim had to be in March of 03 so your
    warranty is good for 1 year from that date. They can be replaced at a
    SPCS store under the warranty at no charge. It does have to be a SPCS
    store however. If the store is unwilling to replace it, contact SPCS
    customer soulutions at 888 211 4727, and tell them you need to get your
    phone replaced under the war. and the store is unwilling to do so.

    [posted via phonescoop.com]



  7. #7
    Big Poppa
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    Ok lets see if I can shed some light on this.

    You used the ERP twice in the same year correct?
    If so, you are not allowed anymore ERP replacements for that year.
    And from what I can tell, (from seeing other post), it seems like the
    warranty period for ERP handsets have changed. When I was working for
    Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
    or the remaining warranty length on the defective handset, which ever
    was greater. So if the handset you were returning still had 8 months on
    the manf. warranty that how long the warranty is on the replacement..
    Now if you had gone in to a Sprint Store or Rat Shack and got the phone
    replaced in-store(under manf warranty, not ERP), and they replaced it
    with a unopened-still in box, brand new phone, the warranty would be
    another 1 full year.

    things could have changed since I left Sprint, but I think they are
    still the same way.

    You best bet I would say is go for the $100 credit while you can. then
    18 months later you can get another new phone with rebates.

    --
    SAVE YOUR BREATH....

    You'll need it to blow up your date.


    [email protected] (Matthew Moskal) wrote in article
    <[email protected]>:
    > Someone told me that people who all ready have sprint can get the same
    > deal on a phone. They told me that i didnt have a phone for 18 months
    > so i was not eligable. My sanyo 5150 was a fru replaced on insurance
    > for the second time so it canceled out my insurance till march 2004 and
    > they say my phone is no longer under warranty. So i want the vga 1000
    > but do not wanna pay $250.. i would sign on anouther 2 years to save
    > the 150 but there not letting me do that saying they will just credit my
    > bill $100 if a sign on for 2 years..
    > I am not currently under agreement, what should i do..
    > BTW i work fro verizon wireless and get the plans cheap but there phone
    > blow chunks, and i had sprint for like 5 years and my bill is over $100
    > every month..
    > What should i DO????????????????
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  8. #8
    Bob Smith
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?


    "Matthew Moskal" <[email protected]> wrote in message
    news:[email protected]
    >
    >
    > BOB, not true here at verizon ALL phones are under warrenty for 1

    year,
    > so if they cant fix it they FRU it out 100 times if they have to. I
    > told the CS rep that my phone was a fru replacement under warrenty.

    I
    > think im just gonna swith over to Verizon on november 24th!


    So, just what is a FRU ... a free replacement unit?

    Bob





  9. #9
    Brian peterson
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    >
    > You used the ERP twice in the same year correct?
    > If so, you are not allowed anymore ERP replacements for that year.



    I year from the date of the last claim.


    > And from what I can tell, (from seeing other post), it seems like the
    > warranty period for ERP handsets have changed. When I was working for
    > Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
    > or the remaining warranty length on the defective handset, which ever
    > was greater. So if the handset you were returning still had 8 months on
    > the manf. warranty that how long the warranty is on the replacement..
    > Now if you had gone in to a Sprint Store or Rat Shack and got the phone
    > replaced in-store(under manf warranty, not ERP), and they replaced it
    > with a unopened-still in box, brand new phone, the warranty would be
    > another 1 full year.
    >
    > things could have changed since I left Sprint, but I think they are
    > still the same way.
    >


    New phones have a 1 yr. warranty. If the phone is defective and
    replaced at the SPCS store for the warranty the phone that you recv. as
    a replacement will have a 6 months warranty! However if you get the
    phone replaced under the insurance program it will have a 1 year
    warranty on it.


    That is the gospel, believe me I work with this stuff everyday!

    [posted via phonescoop.com]



  10. #10
    Big Poppa
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    Then It's Changed from when I worked there.

    --
    SAVE YOUR BREATH....

    You'll need it to blow up your date.


    [email protected] (Brian peterson) wrote in article
    <[email protected]>:
    > >
    > > You used the ERP twice in the same year correct?
    > > If so, you are not allowed anymore ERP replacements for that year.

    >
    >
    > I year from the date of the last claim.
    >
    >
    > > And from what I can tell, (from seeing other post), it seems like the
    > > warranty period for ERP handsets have changed. When I was working for
    > > Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
    > > or the remaining warranty length on the defective handset, which ever
    > > was greater. So if the handset you were returning still had 8 months on
    > > the manf. warranty that how long the warranty is on the replacement..
    > > Now if you had gone in to a Sprint Store or Rat Shack and got the phone
    > > replaced in-store(under manf warranty, not ERP), and they replaced it
    > > with a unopened-still in box, brand new phone, the warranty would be
    > > another 1 full year.
    > >
    > > things could have changed since I left Sprint, but I think they are
    > > still the same way.
    > >

    >
    > New phones have a 1 yr. warranty. If the phone is defective and
    > replaced at the SPCS store for the warranty the phone that you recv. as
    > a replacement will have a 6 months warranty! However if you get the
    > phone replaced under the insurance program it will have a 1 year
    > warranty on it.
    >
    >
    > That is the gospel, believe me I work with this stuff everyday!
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  11. #11
    Big Poppa
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?


    Let me restate how I thought it was..

    I thought any NEW equipment had a 1 yr manufacturer warranty.
    And Refurb equipment had a 6 month manufacturer warranty or the
    remaining warranty of the original equipment, whichever is greater.

    --
    SAVE YOUR BREATH....

    You'll need it to blow up your date.


    [email protected] (Brian peterson) wrote in article
    <[email protected]>:
    > >
    > > You used the ERP twice in the same year correct?
    > > If so, you are not allowed anymore ERP replacements for that year.

    >
    >
    > I year from the date of the last claim.
    >
    >
    > > And from what I can tell, (from seeing other post), it seems like the
    > > warranty period for ERP handsets have changed. When I was working for
    > > Sprint, (Now Verizon), ERP handsets had 6 month manufacturer warranties,
    > > or the remaining warranty length on the defective handset, which ever
    > > was greater. So if the handset you were returning still had 8 months on
    > > the manf. warranty that how long the warranty is on the replacement..
    > > Now if you had gone in to a Sprint Store or Rat Shack and got the phone
    > > replaced in-store(under manf warranty, not ERP), and they replaced it
    > > with a unopened-still in box, brand new phone, the warranty would be
    > > another 1 full year.
    > >
    > > things could have changed since I left Sprint, but I think they are
    > > still the same way.
    > >

    >
    > New phones have a 1 yr. warranty. If the phone is defective and
    > replaced at the SPCS store for the warranty the phone that you recv. as
    > a replacement will have a 6 months warranty! However if you get the
    > phone replaced under the insurance program it will have a 1 year
    > warranty on it.
    >
    >
    > That is the gospel, believe me I work with this stuff everyday!
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



  12. #12
    Brian peterson
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?



    [email protected] (Big Poppa) wrote in article
    <[email protected]>:
    >
    > Let me restate how I thought it was..
    >
    > I thought any NEW equipment had a 1 yr manufacturer warranty.


    Correct

    > And Refurb equipment had a 6 month manufacturer warranty or the
    > remaining warranty of the original equipment, whichever is greater.
    >
    > -


    No, the refurb has a 6 month warranty regarless of the remainder
    warranty on the original equipment.

    [posted via phonescoop.com]



  13. #13
    Boe
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    I would talk to the tech group and see if they can get Verizon to get the
    phone you want from Sprint to work on the Verizon network.

    "Matthew Moskal" <[email protected]> wrote in message
    news:[email protected]
    > Someone told me that people who all ready have sprint can get the same
    > deal on a phone. They told me that i didnt have a phone for 18 months
    > so i was not eligable. My sanyo 5150 was a fru replaced on insurance
    > for the second time so it canceled out my insurance till march 2004 and
    > they say my phone is no longer under warranty. So i want the vga 1000
    > but do not wanna pay $250.. i would sign on anouther 2 years to save
    > the 150 but there not letting me do that saying they will just credit my
    > bill $100 if a sign on for 2 years..
    > I am not currently under agreement, what should i do..
    > BTW i work fro verizon wireless and get the plans cheap but there phone
    > blow chunks, and i had sprint for like 5 years and my bill is over $100
    > every month..
    > What should i DO????????????????
    >
    > [posted via phonescoop.com]






  14. #14
    bhp252
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    I hope you do the sensible thing and go with verizon all things
    considered(you working there and getting a discount)
    "Matthew Moskal" <[email protected]> wrote in message
    news:[email protected]
    > Someone told me that people who all ready have sprint can get the same
    > deal on a phone. They told me that i didnt have a phone for 18 months
    > so i was not eligable. My sanyo 5150 was a fru replaced on insurance
    > for the second time so it canceled out my insurance till march 2004 and
    > they say my phone is no longer under warranty. So i want the vga 1000
    > but do not wanna pay $250.. i would sign on anouther 2 years to save
    > the 150 but there not letting me do that saying they will just credit my
    > bill $100 if a sign on for 2 years..
    > I am not currently under agreement, what should i do..
    > BTW i work fro verizon wireless and get the plans cheap but there phone
    > blow chunks, and i had sprint for like 5 years and my bill is over $100
    > every month..
    > What should i DO????????????????
    >
    > [posted via phonescoop.com]






  15. #15
    ANTONIO GARCIA
    Guest

    Re: Whats up w/Sprint and customers wanting to upgrade handsets?

    >what you can do is order the ph directly from customer service and have them add the charge of the ph to your bill. then sign the 2 year contract for the $100.00 service credit. just an option for you. it's what i did with the exception of signing the
    contract.
    --
    "one man does not an island make, but tie up a couple of dead bodies
    together and you've got yourself a nice little raft."


    [email protected] (Matthew Moskal) wrote in article
    <[email protected]>:
    > Someone told me that people who all ready have sprint can get the same
    > deal on a phone. They told me that i didnt have a phone for 18 months
    > so i was not eligable. My sanyo 5150 was a fru replaced on insurance
    > for the second time so it canceled out my insurance till march 2004 and
    > they say my phone is no longer under warranty. So i want the vga 1000
    > but do not wanna pay $250.. i would sign on anouther 2 years to save
    > the 150 but there not letting me do that saying they will just credit my
    > bill $100 if a sign on for 2 years..
    > I am not currently under agreement, what should i do..
    > BTW i work fro verizon wireless and get the plans cheap but there phone
    > blow chunks, and i had sprint for like 5 years and my bill is over $100
    > every month..
    > What should i DO????????????????
    >
    > [posted via phonescoop.com]


    [posted via phonescoop.com]



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