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- 10-23-2003, 11:25 AM #1CAT0NHATGuest
All the apologists want to change the subject. Eric, Sobol, Vargie. Make me the
issue, instead of Sprint's stupidity.
SprintPCS cant properly execute a loyalty campaign
is the subject of the post.
And then SprintPCS issues their quarterly report showing CHURN is up, new
customers way below industry average increases, $$ loses more than expected.
Big surprise. NOT. Although the stock is now at 4.58 down 14%. Usually to make
Wall Street happy, and to get the stock price back up a company has to announce
massive layoffs.
› See More: Sprint cant even execute a loyalty campaign right.
- 10-23-2003, 11:37 AM #2Bob SmithGuest
Re: Sprint cant even execute a loyalty campaign right.
"CAT0NHAT" <[email protected]> wrote in message
news:[email protected]...
> All the apologists want to change the subject. Eric, Sobol, Vargie. Make
me the
> issue, instead of Sprint's stupidity.
You obviously have a higher opinion of yourself Phillipe, than the rest of
the posters in this newsgroup ...
>
> SprintPCS cant properly execute a loyalty campaign
> is the subject of the post.
Yes, it is, and you can't apparently grasp that they sent out a blanket
email to their low end clientle, on offering a deal.
>
> And then SprintPCS issues their quarterly report showing CHURN is up, new
> customers way below industry average increases, $$ loses more than
expected.
> Big surprise. NOT. Although the stock is now at 4.58 down 14%. Usually to
make
> Wall Street happy, and to get the stock price back up a company has to
announce
> massive layoffs.
This above paragraph has nothing to do with the original post of yours. As
to massive layoffs, SPCS has made no comments about that, and this is
strictly conjecture on your part ...
If you feel so unsure about the company's financial position, why don't you
jump ship and join another wireless provider?
Bob
- 10-23-2003, 11:38 AM #3EricGuest
Re: Sprint cant even execute a loyalty campaign right.
<<All the apologists want to change the subject. Eric, Sobol, Vargie.
Make me the issue, instead of Sprint's stupidity.
SprintPCS cant properly execute a loyalty campaign is the subject of the
post. >>
That's because the issue here is obviously you and your inability to
realize that Sprint made a small error in sending you a loyalty email.
Many others here have received a similar email, with varying results.
Some chose to take the offer, while others disclined it. You get an
email from Sprint by mistake, and instead of discarding it or calling *2
to verify your current plan... you made a federal case about it and
insist on calling Executive Services.
- 10-23-2003, 11:40 AM #4EricGuest
Re: Sprint cant even execute a loyalty campaign right.
<<And then SprintPCS issues their quarterly report showing CHURN is up,
new customers way below industry average increases, $$ loses more than
expected. Big surprise. NOT.>>
And what does *this* have to do with their loyalty program and the email
they sent you in error? For all the crying you do about people trying
to change the subject, looks like you do well enough all on your own.
- 10-23-2003, 12:58 PM #5Steven J SobolGuest
Re: Sprint cant even execute a loyalty campaign right.
CAT0NHAT <[email protected]> wrote:
> All the apologists want to change the subject. Eric, Sobol, Vargie. Make me
> the issue, instead of Sprint's stupidity.
I'm sorry, Bunky, but I don't see what the problem is. This isn't a valid
issue like a billing or coverage issue. So they sent you an e-mail. They
probably didn't pull the list of customers to see who had the plan already...
big flippin' deal.
I'll grant you that maybe it might be annoying, but if you really, REALLY
think it's worth a call to Executive Services, you seriously need to get a
life.
> SprintPCS cant properly execute a loyalty campaign
hm. Molehill ----> mountain.
You just were looking for an excuse to post about how you're spooging over
the fact that Sprint PCS is losing customers.
Remember, guys, this is someone who likes the service and wants to see
Sprint succeed. (By service I mean the network, not Customer Service. We
all already know how Phil feels about Customer Service.)
OBTW, Dippy, I thought you'd plonked me.
--
JustThe.net Internet & New Media Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 10-23-2003, 12:59 PM #6Steven J SobolGuest
Re: Sprint cant even execute a loyalty campaign right.
Bob Smith <[email protected]> wrote:
> If you feel so unsure about the company's financial position, why don't you
> jump ship and join another wireless provider?
Because then his days would be empty... he'd sit at his computer with nothing
to complain about.
--
JustThe.net Internet & New Media Services
22674 Motnocab Road * Apple Valley, CA 92307-1950
Steve Sobol, Proprietor
888.480.4NET (4638) * 248.724.4NET * [email protected]
- 10-23-2003, 01:42 PM #7CAT0NHATGuest
Re: Sprint cant even execute a loyalty campaign right.
Sure is nice to see all the apologists self-identify themselves by trying to
say a blanket mailout whether it applies or not is reasonable. I think they are
right and thats what it is, rather than screwing up and offering me less than I
had, just just stupidly send out this email whether it makes sense or not.
So I played dumb, called up a favorite SprintPCS 800 number, and got an answer
in under a minute (a pleasant surprise that), and asked what was my loyalty
reward if they were offering me a poorer plan than I had. First rep (in true
SprintPCS fashion) tried to upsell me to Sprint Long Distance for my land line.
When I started to ask about Sprint long distance, she said she'd have to
transfer me to the LD department to get any questions answered, and I
complained that she was trying to sell a service she knew nothing about.
Then I asked again whats my loyalty reward, she offered a cash credit to my
account which I accepted and within an hour it showed on the SprintPCS web site
account information.
So thank you Sobol, Eric, & Smith for saving me money.
- 10-23-2003, 01:45 PM #8Thomas T. VeldhouseGuest
Re: Sprint cant even execute a loyalty campaign right.
"Steven J Sobol" <[email protected]> wrote in message
news:[email protected]...
>
> OBTW, Dippy, I thought you'd plonked me.
>
He had to unplonk everybody again ... he was getting board with nobody to
argue with.
Tom Veldhouse
- 10-23-2003, 01:47 PM #9CAT0NHATGuest
Re: Sprint cant even execute a loyalty campaign right.
> [email protected] says
> he was getting board with
I wonder if he meant "bored", but needed to demonstrate his degree of literacy.
- 10-23-2003, 02:03 PM #10EricGuest
Re: Sprint cant even execute a loyalty campaign right.
<<I wonder if he meant "bored", but needed to demonstrate his degree of
literacy. >>
Hmmm... I thought you were above writing USELESS posts about *****ing
errors.
- 10-23-2003, 02:07 PM #11EricGuest
Re: Sprint cant even execute a loyalty campaign right.
<<Sure is nice to see all the apologists self-identify themselves by
trying to say a blanket mailout whether it applies or not is reasonable.
I think they are right and thats what it is, rather than screwing up and
offering me less than I had, just just stupidly send out this email
whether it makes sense or not. >>
I don't think anyone said it was reasonable... I certianly said that you
should call *2 to make sure your plan wasn't messed up. But the point
of what we were saying was that calling Executive Services over an email
screwup was blowing things way out of proportion. Now if you didn't get
a satsifactory answer at *2 about the email, then that would be a
different story, and a call to ES would be in order.
<<So thank you Sobol, Eric, & Smith for saving me money. >>
Anything for you.
- 10-23-2003, 04:00 PM #12norelprefGuest
Re: Sprint cant even execute a loyalty campaign right.
On 23 Oct 2003 17:25:43 GMT, [email protected] (CAT0NHAT) wrote:
>All the apologists want to change the subject. Eric, Sobol, Vargie. Make me the
>issue, instead of Sprint's stupidity.
>
The only "subject" changing here was you starting a new thread with a
new suject field to discuss the same topic. You did not get the
desired response from your first thread so you changed the subject
line and added 2 or 3 other unrelated things into your post that have
already been discussed in recent previous threads. Are you really
looking for attention that bad? I'm waiting for your reply with a
different name to your own post to back yourself up. I'm sure the
people that laugh when reading your posts are not laughing with you.
- 10-23-2003, 07:17 PM #13O/SirisGuest
Re: Sprint cant even execute a loyalty campaign right.
In article <[email protected]>,=20
[email protected] says...
> All the apologists want to change the subject. Eric, Sobol, Vargie. Make =
me the
> issue, instead of Sprint's stupidity.
>=20
Change the subject? Phill, you liar, *you* brought it up. You claimed,=20
wrongly, that the address violates some anti-spam standard, and that is=20
BLATANTLY not true.
Don't take it personally that you posted an inane point within an otherwise=
=20
valid complaint.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 10-24-2003, 03:03 AM #14O/SirisGuest
Re: Sprint cant even execute a loyalty campaign right.
In article <[email protected]>,=20
[email protected] says...
> Then I asked again whats my loyalty reward, she offered a cash credit to =
my
> account which I accepted and within an hour it showed on the SprintPCS we=
b site
> account information.
>=20
I thought you said it didn't work, Philly. Can't even keep your own storie=
s=20
straight anymore.
--=20
-+-
R=D8=DF
O/Siris
I work for SprintPCS
I *don't* speak for them.
- 10-24-2003, 10:05 AM #15DItalianSalamiGuest
Re: Sprint cant even execute a loyalty campaign right.
CAT0NHAT wrote:
> All the apologists want to change the subject. Eric, Sobol, Vargie. Make me the
> issue, instead of Sprint's stupidity.
>
> SprintPCS cant properly execute a loyalty campaign
> is the subject of the post.
>
> And then SprintPCS issues their quarterly report showing CHURN is up, new
> customers way below industry average increases, $$ loses more than expected.
> Big surprise. NOT. Although the stock is now at 4.58 down 14%. Usually to make
> Wall Street happy, and to get the stock price back up a company has to announce
> massive layoffs.
Should you really be calling executive services with a $30 plan? Who
knows I guess in this economy executives don't spend as much as they
used to.
Leave executive services for the F*#king executives who spend REAL MONEY
with the company. I spend $70 a month with all my options and haven't
called executive services for sh!t. Customer Care seems to handle all
my problems.
Rob btw do you work nights? Cuz last time I called about an issue a
month ago the rep that answered was named Robert and he was pretty damn
helpful. Got me straight over to the vision techs without delay.
--
-DItalianSalami
-Remove Spamsux from Email to Respond
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