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  1. #11
    Notan
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    >
    > <snip>
    >
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.


    And I would say that you're wrong.

    Sprint's advertising doesn't affect me, in the least, as I'm already
    a subscriber.

    Any time I've been in a Sprint store, the majority of people "with
    problems" are those with billing problems and, from the looks of
    them, probably have billing problems with many other service providers.

    Notan



    See More: Dear Sprint PCS,




  2. #12
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Steve Sobol -
    > Well, how arrogant of you. Sorry, but it is true. It's nice that you

    think you
    > know exactly what my situation is, but you've never met me, so that

    would be
    > difficult.


    - Nehmo -
    Nobody said they knew exactly what your situation is, and I don't know
    if it would be relevant anyway. I just think your claim of no problems
    for apparently a large number of subscribers is beyond reality.

    - Steve Sobol -
    > And another carrier would be different how?


    - Nehmo -
    I don't know. From my perspective, it's unlikely for one to be worse.

    - Steve Sobol -
    > Well, excuse me for offering to help. I'm sorry I said anything at

    all, since
    > you felt the need to be obnoxious in return.


    - Nehmo -
    I stated my suspicions of your testimonial praise of Sprint - I didn't
    criticize your offer to help; I turned it down.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  3. #13
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > That's how much Sprint values retaining customers.


    - Howard -
    > No, it's how much they value retaining you and others with similar

    credit
    > problems.


    - Nehmo -
    In any case, Sprint profited from having me as a customer. They won't
    anymore. If that's the way they like it, then we have reached an
    agreeable solution.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  4. #14
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Notan -
    > Sprint's advertising doesn't affect me, in the least, as I'm already
    > a subscriber.


    - Nehmo -
    I already described how I was misled by an ad. It implied I would save
    money if I changed plans. I wouldn't have. Perhaps others wouldn't have
    realized as I did. This is an example of an existing subscriber
    influenced by ads.

    - Notan -
    > Any time I've been in a Sprint store, the majority of people "with
    > problems" are those with billing problems


    - Nehmo -
    Then that's a problem with Sprint. You shouldn't put the onus on the
    poor subscribers.

    If a business has large numbers of customers feeling gouged, then the
    business is gouging - despite what justification they may have in the
    fine print.

    - Notan -
    > and, from the looks of
    > them, probably have billing problems with many other service

    providers.

    - Nehmo -
    If you ask me, they are dressed better than average. Is that what you
    are talking about?

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  5. #15
    Notan
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    >
    > I already described how I was misled by an ad. It implied I would save
    > money if I changed plans. I wouldn't have. Perhaps others wouldn't have
    > realized as I did. This is an example of an existing subscriber
    > influenced by ads.


    You said, and I quote, "I would say that every customer has problems
    with Sprint.

    I don't.

    > If you ask me, they are dressed better than average. Is that what
    > you are talking about?


    A good number of those, that I've observed, make the store look like
    backstage at the Jerry Springer show.

    Notan



  6. #16
    No One
    Guest

    Re: Dear Sprint PCS,


    "Notan" <[email protected]> wrote in message
    news:[email protected]
    > Nehmo Sergheyev wrote:
    > >
    > > <snip>
    > >
    > > I would say that every customer has problems with Sprint. For one thing,
    > > the advertisement is deceptive (this is not what caused my departure,
    > > BTW), and every customer, in a way, suffers because of that. And
    > > considering the crowd of people with problems waiting in line at the
    > > store, and considering my personal experience, your claim of "friends
    > > and family" with *no* problems is suspicious.

    >
    > And I would say that you're wrong.
    >
    > Sprint's advertising doesn't affect me, in the least, as I'm already
    > a subscriber.
    >
    > Any time I've been in a Sprint store, the majority of people "with
    > problems" are those with billing problems and, from the looks of
    > them, probably have billing problems with many other service providers.


    And I would have to agree with Notan -- had Sprint PCS for several years
    now, they are the fourth provider I've had in the last dozen years, and have
    been by far the best and most reliable.






  7. #17
    No One
    Guest

    Re: Dear Sprint PCS,


    "Notan" <[email protected]> wrote in message
    news:[email protected]
    > Nehmo Sergheyev wrote:
    > >
    > > <snip>
    > >
    > > I would say that every customer has problems with Sprint. For one thing,
    > > the advertisement is deceptive (this is not what caused my departure,
    > > BTW), and every customer, in a way, suffers because of that. And
    > > considering the crowd of people with problems waiting in line at the
    > > store, and considering my personal experience, your claim of "friends
    > > and family" with *no* problems is suspicious.

    >
    > And I would say that you're wrong.
    >
    > Sprint's advertising doesn't affect me, in the least, as I'm already
    > a subscriber.
    >
    > Any time I've been in a Sprint store, the majority of people "with
    > problems" are those with billing problems and, from the looks of
    > them, probably have billing problems with many other service providers.


    And I would have to agree with Notan -- had Sprint PCS for several years
    now, they are the fourth provider I've had in the last dozen years, and have
    been by far the best and most reliable.







  8. #18
    _bent
    Guest

    Re: Dear Sprint PCS,

    Dont let the door hit you in the ass... see ya ...


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - Steve Sobol -
    > > If you would like to give details of your problem, there may be people

    > who can > help you figure out how to resolve it.
    >
    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.
    >
    > My purpose in posting here is to announce that I'm going to another
    > provider and to warn prospective customers.
    >
    > - Steve Sobol -
    > > Sprint has problems, yes, but there are plenty of people (including

    > myself, my
    > > wife, and many of our friends and family members) who don't have

    > problems with
    > > Sprint.

    >
    > - Nehmo -
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.
    >
    > - Steve Sobol -
    > > I've been a customer since 12/00, so I was around during the worst
    > > periods. Tell us what's going on... many of the other people on the

    > SPCS
    > > newsgroup are longtime customers too and we may be able to help you.

    >
    > - Nehmo -
    > What value is there in being a long-time customer? The offers give
    > preferential treatment to new customers. And when I was discussing
    > things with Sprint employees, not one gave me any extra consideration
    > for my brand loyalty.
    >
    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.
    >
    > --
    > *********************
    > * Nehmo Sergheyev *
    > *********************
    > .
    >






  9. #19
    Steve
    Guest

    Re: Dear Sprint PCS,

    Scott en Aztlán <[email protected]> wrote:
    >And that's the secret of good service with SprintPCS: as long as you
    >never need to contact them to fix problems or make changes to your
    >service, you'll be fine.


    That's true of so many products. I had Gateway computers for many
    years, with no problems. Does that mean Gateway was a responsive
    company? Judging by the numbers of complaints, maybe not. But I
    never had to contact them, so it didn't much matter to me.

    Incidentally, Usenet had a lot to do with my Gateway satisfaction -
    could get questions answered in newsgroups, so I never had the need to
    test Gateway's customer service. And this is true of lots of other
    products (particularly tech products), where I probably woulda been a
    very unhappy camper if Usenet hadn't been available and I had to
    tackle telephone support...




  10. #20
    Bob Smith
    Guest

    Re: Dear Sprint PCS,


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - Steve Sobol -
    > > If you would like to give details of your problem, there may be people

    > who can > help you figure out how to resolve it.
    >
    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.


    So, in other words, all you want to do, is whine whine whine, and not
    explain what your alleged problem was. You've said nothing about a prior
    account, save that you may have been one of the credit challenged customers
    who had to pay $3 to talk to CS, when CS had that charge in effect.

    You mentioned that you changed to a F & F account and that N & W start @
    9:00 PM. You've also said that SPCS made money on your account. If you've
    been on that minimal minute account option, I doubt it very much that SPCS
    made much ... if any profit on your account. SPCS makes money on accounts @
    $50+/mo. IOW, you haven't said diddley other wise.

    So, let me ask you ... why should anyone take what you say with a grain of
    salt and believe anything you mention here?

    You want some credibility here? Outline what account you were on, and what
    problems you think you had.

    Bob





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