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  1. #31
    Scooterflex
    Guest

    Re: Dear Sprint PCS,

    I have no issues at all with SprintPCS. I left back in June to go to Nextel
    for their DC and purchase a Blackberry 7510. It was the worst mistake I ever
    made. Not only did the device cost me $350 + $50 in taxes and fees but I was
    spending $120 per month for phone and data service with taxes and fees.
    Mostly I would not have minded but the device was a piece of crap and the
    service was terrible. Their CSRs were non-existant since I owned a
    Blackberry, I had to speak with Blackberry Support for even the most
    simpliest of issues. I usually sleep during the day and am awake at night so
    this was a problem since BB Support was only open from 8am to 10pm. It was
    the best thing I could have done to pay the ETF of $200, cancel the account
    after only four months and go back to Sprint. The kicker was the second time
    my Blackberry broke down (yes, twice in less than four months) and was
    clearly a warranty repair (both times) only to have Nextel tell me it would
    cost $35 to repair it. $35 to repair an item that was still under warranty
    is OUTRAGEOUS and I had to pay that twice in four months ($70). They told me
    I could get it done for free if I paid them $2.50 per month for insurance
    but it's not free if I have to pay anything... even as little as $1 let
    alone $2.50 per month.

    So, you want to talk about bad service? Try Nextel for two months and you'll
    be glad to come back to Sprint.

    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - Steve Sobol -
    > > If you would like to give details of your problem, there may be people

    > who can > help you figure out how to resolve it.
    >
    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.
    >
    > My purpose in posting here is to announce that I'm going to another
    > provider and to warn prospective customers.
    >
    > - Steve Sobol -
    > > Sprint has problems, yes, but there are plenty of people (including

    > myself, my
    > > wife, and many of our friends and family members) who don't have

    > problems with
    > > Sprint.

    >
    > - Nehmo -
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.
    >
    > - Steve Sobol -
    > > I've been a customer since 12/00, so I was around during the worst
    > > periods. Tell us what's going on... many of the other people on the

    > SPCS
    > > newsgroup are longtime customers too and we may be able to help you.

    >
    > - Nehmo -
    > What value is there in being a long-time customer? The offers give
    > preferential treatment to new customers. And when I was discussing
    > things with Sprint employees, not one gave me any extra consideration
    > for my brand loyalty.
    >
    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.
    >
    > --
    > *********************
    > * Nehmo Sergheyev *
    > *********************
    > .
    >







    See More: Dear Sprint PCS,




  2. #32
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > Now, however, after recent events, I can't continue to keep my Sprint
    > cell phone account. The customer service is inconsistent, stupid,
    > dishonest, disrespectful, and difficult to even communicate with. I
    > won't bore you with the details of my problem with Sprint PCS; I'm sure
    > it's similar or relatively similar to the problems to thousands of
    > others.


    If you can't bore us with the details, then I have to assume there are
    no details to be bored with. So i can't really see your complaint as
    credible.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  3. #33
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.



    So basically, you're an ackowledged troll. Fair enough.
    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  4. #34
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > - Nehmo -
    > I suppose you've never had any $3 charge for calling customer service?


    Nope, never had it. A couple years back, Sprint had such a fee for poor
    credit customers, but even that was dropped a long time ago. So it
    seems like your complaint is outdated, at best. And the fact that you
    WERE charged the $3 back when they WERE doing it speaks volumes about
    you.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  5. #35
    Mij Adyaw
    Guest

    Re: Dear Sprint PCS,

    Yup. Agreed!

    "Isaiah Beard" <[email protected]> wrote in message
    news:[email protected]
    > Nehmo Sergheyev wrote:
    >
    >> Now, however, after recent events, I can't continue to keep my Sprint
    >> cell phone account. The customer service is inconsistent, stupid,
    >> dishonest, disrespectful, and difficult to even communicate with. I
    >> won't bore you with the details of my problem with Sprint PCS; I'm sure
    >> it's similar or relatively similar to the problems to thousands of
    >> others.

    >
    > If you can't bore us with the details, then I have to assume there are no
    > details to be bored with. So i can't really see your complaint as
    > credible.
    >
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.






  6. #36
    Bob Smith
    Guest

    Re: Dear Sprint PCS,


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - John Richards -
    > > ALL advertisements are somewhat deceptive since they only reveal
    > > the positive aspects of a product. It is up to up to you, as a smart
    > > consumer, to read the fine print and research the negative aspects.
    > > Since when are ads to be taken at face value?

    >
    > - Nehmo -
    > There are degrees of deceptiveness.
    >
    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness  not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?


    Huhhh? What are you talking about?

    >
    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later. Thus, the typical customer will use up more daytime (called
    > "anytime") minutes.


    Yet, you never mention that the same customer can add the 7:00 PM N & W
    option to their account.

    >
    > If I used a similar degree of deception in my business on my customers,
    > some of whom make policy for Sprint (but, I should say, they don't
    > design or sell the cell plans), they would be appalled.


    What's amazing here is that you have *any* customers at all, considering the
    diatribe you try to keep spinning here.

    Either list out the problems you allegedly had, or quit your *****ing ...

    Bob





  7. #37
    Mij Adyaw
    Guest

    Re: Dear Sprint PCS,

    Amen.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Nehmo Sergheyev" <[email protected]> wrote in message
    > news:[email protected]
    >> - John Richards -
    >> > ALL advertisements are somewhat deceptive since they only reveal
    >> > the positive aspects of a product. It is up to up to you, as a smart
    >> > consumer, to read the fine print and research the negative aspects.
    >> > Since when are ads to be taken at face value?

    >>
    >> - Nehmo -
    >> There are degrees of deceptiveness.
    >>
    >> The Sprint commercials illustrate by comical analogy how unreasonable it
    >> is to make subscribers predict how may minutes they may talk in the next
    >> month. Then the commercials cast Sprint as the hero, saving poor
    >> subscribers from this unreasonableness. The target audience is
    >> subscribers of non-Sprint cell services who have been clobbered by the
    >> costs of going over their plan in minutes. But Sprint, millions of times
    >> a day, is the *villain* in this unreasonableness  not he hero. The
    >> commercial is outright fraud. And if Sprint believes charging people in
    >> such a way is so unreasonable, why doesn't it stop?

    >
    > Huhhh? What are you talking about?
    >
    >>
    >> Now if the audience of that commercial happens to be a *current Sprint
    >> subscriber*, and this person then tires to change plans to take
    >> advantage of the "flexible" offering, he or she may just fall into
    >> another Sprint trap. These "flexible" plans start the night minuets
    >> later. Thus, the typical customer will use up more daytime (called
    >> "anytime") minutes.

    >
    > Yet, you never mention that the same customer can add the 7:00 PM N & W
    > option to their account.
    >
    >>
    >> If I used a similar degree of deception in my business on my customers,
    >> some of whom make policy for Sprint (but, I should say, they don't
    >> design or sell the cell plans), they would be appalled.

    >
    > What's amazing here is that you have *any* customers at all, considering
    > the
    > diatribe you try to keep spinning here.
    >
    > Either list out the problems you allegedly had, or quit your *****ing ...
    >
    > Bob
    >
    >






  8. #38
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?


    Ah, now we're getting somewhere. A real argument, and one that has some validity.

    I think the ads could've been worded much better. I think "we eliminated unfair
    overages" means, to a lot of people, "you'll never get charged overages."

    What it *actually* means in Sprint's case is that "you will always know exactly
    what you're paying." And in most cases, unless you only go over by a handful of
    minutes, it'll be less than you'll pay other companies for overages. I switched
    to F&F because I like the more predictable bills.

    But I agree that they could have worded the ads better.

    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later.


    Uhhhh, no, they don't.

    If you aren't paying the $5/month for early off-peak hours, your nights start
    at 9pm either on Fair and Flexible or on any other plan (I know - I just
    recently switched from Free & Clear).

    If you are paying the $5/month extra, you can still pay that amount for the 7pm
    nights. Read the F&F brochure. It even says so. 7pm nights are $5/month extra
    and require a contract extension - regardless of which plan you're on. If you
    were already paying $5 for 7pm nights, you will continue to be able to get the
    7pm nights for $5.

    > If I used a similar degree of deception in my business on my customers,
    > some of whom make policy for Sprint (but, I should say, they don't
    > design or sell the cell plans), they would be appalled.


    I'd agree with you, except that... well... you're wrong. I think you might have
    misunderstood what you were told or read.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  9. #39
    John Richards
    Guest

    Re: Dear Sprint PCS,

    I think he's trying to say that you'll find an even lower class
    of people at the Cingular store.

    --
    John Richards


    "Mij Adyaw" <[email protected]> wrote in message news:[email protected]
    > "Try Cingular"
    >
    > Please elaborate. Your response is very cryptic.
    >
    >
    > "Ski" <[email protected]> wrote in message
    > news:Xns95EAC9470CF[email protected]
    >> Talk a lot <[email protected]> wrote in
    >> news:[email protected]:
    >>
    >>> I went to a Sprint store and boy was I scared. It was full of
    >>> gang-bangers and people not white like me. Even the employees were
    >>> scary.
    >>>

    >>
    >> Try Cingular




  10. #40
    John Richards
    Guest

    Re: Dear Sprint PCS,

    "Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]
    >- John Richards -
    >> ALL advertisements are somewhat deceptive since they only reveal
    >> the positive aspects of a product. It is up to up to you, as a smart
    >> consumer, to read the fine print and research the negative aspects.
    >> Since when are ads to be taken at face value?

    >
    > - Nehmo -
    > There are degrees of deceptiveness.
    >
    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?
    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later. Thus, the typical customer will use up more daytime (called
    > "anytime") minutes.


    Advertising is just a way to catch people's attention. The Sprint ads
    you mentioned are clever because they do catch people's attention.
    It is naive to assume that companies exist for the purpose of making
    people happier. It is still up to you as a wise consumer to investigate
    all the aspects of newly offered plans, such as starting time for night
    minutes. For some people, the Fair & Flexible plans are a very good fit,
    but certainly not for everyone. Caveat emptor!

    --
    John Richards




  11. #41
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > Now if the audience of that commercial happens to be a *current

    Sprint
    > > subscriber*, and this person then tires to change plans to take
    > > advantage of the "flexible" offering, he or she may just fall into
    > > another Sprint trap. These "flexible" plans start the night minuets
    > > later.


    - Steven J. Sobol -
    > Uhhhh, no, they don't.


    > If you aren't paying the $5/month for early off-peak hours, your

    nights start
    > at 9pm either on Fair and Flexible or on any other plan (I know - I

    just
    > recently switched from Free & Clear).
    >
    > If you are paying the $5/month extra, you can still pay that amount

    for the 7pm
    > nights. Read the F&F brochure. It even says so. 7pm nights are

    $5/month extra

    - Nehmo -
    I don't see that on the page describing the plan
    http://www.sprintpcs.com/common/popu...rFlexible.html But it does
    say the forboding "Additional terms and conditions apply."
    And on the two occasions I inquired, the rep's I spoke to didn't offer
    that. In fact, one spciffacally addressed the issue. He said I couldn't
    get the same start time for night (off peak, N&W, whatever you want to
    call them) minutes.

    I found the $5 deal
    http://www.sprintpcs.com/common/popu...arting7pm.html That's
    not what I've been getting. My night minutes (did) start at 8:00 pm.

    I don't pore over phone invoices; I don't have time to do that sort of
    thing. I didn't even know the name of my (previous, now that I've left)
    plan was Free & Clear. But now, because of the current discussion, I'm
    trying to look at my invoice. I can't though, because I use the online
    invoice and my password doesn't work, the same password I've had for a
    while, and the same password sent to my phone via text messaging. This
    problem, BTW, is typical for dealing with Sprint. Such difficulities are
    so common they don't even rate the title "problem"; that term is
    reserved for the more serious difficulities.... I'm at this vary instant
    on hold to speak with some kind of tech support. I already spoke with
    two departments who were unsuccessful in getting me a password. Each
    could see my invoice but couldn't email it to me. -- incidently, these
    departments don't hand off info on a caller to eachother. With each
    department, you have to introduce yourself again with your number
    etc. -- Since I knew I would be on hold for a while, I asked the last
    guy some questions about my invoice. Guess what, they've been charging
    me $4/mo. since May '04 for roadside assistance. I never orderd that. So
    now I've uncovered yet _another_ problem ...Well I just spoke with tech
    support and now I have a working password. I can see my invoice now.Sure
    enough, I have Roadside Rescue stuck on there. You see what I mean? The
    company is a rip-off. You have to keep examining your bills to see if
    they tack-on any unrequested charges. In case you didn't know, adding
    unrequested services is an old phone company trick.

    I just transfered to customer service to talk on that issue. After the
    customer service rep looked at my account, She said my wife ordered the
    roadside rescue in May '04 when my wife unblocked caller ID. [This is
    another story and problem that happened back then. We thought we solved
    the prob, but now I see we got a new one in the process.] Naturally I
    requested to be credited the amount I already paid. The rep said she she
    wasn't allowed to go back to May and couldn't do that. She said all she
    could do was credit my account $10. When I asked how I could pursue the
    complaint, she offered the contact page on the site. That's not right,
    of course; I never ordered nor used the service [1]; I didn't know I had
    it. In fact, I paid cash for a tow a couple of months ago.

    - Steven J. Sobol -
    > and require a contract extension - regardless of which plan you're on.

    If you
    > were already paying $5 for 7pm nights, you will continue to be able to

    get the
    > 7pm nights for $5.


    - Nehmo -
    You say "Uhhhh, no, they don't" with such confidence, but you're wrong.
    I wasn't on that five buck deal, and the changeover time for me was 8
    pm. Furthermore, at the time I inquired, the five-bucker wasn't offered
    on the flexable plan - or at least the customer service reps weren't
    educated to the offer.

    - Steven J. Sobol -
    > I'd agree with you, except that... well... you're wrong. I think you

    might have
    > misunderstood what you were told or read.


    - Nehmo -
    I was talking about the deception in the ad (Sprint claims to be a hero
    but is really the villain), but I might as well add to that now
    considering the newly discovered Roadside junk. If I charged a customer
    of mine something he didn't get nor asked for, they would, at minimum,
    expect me to adjust the bill to the complete amount.

    [1] I just spoke to my wife, and she remembers the rep offering Roadside
    but she declined. I didn't really need my wife to tell me this. It would
    have been out of character for her to order something like that.

    Also, I never got an email or anything else informing me that I now had
    an added service.

    And this is _not_ the what caused me to dump Sprint. But it goes to show
    the more you look into your relationship with Sprint, the more you find
    out Sprint is taking advantage of you.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  12. #42
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?


    Nemo, you're quite the paranoid idiot.

    Sprint offers traditional plans and continues to do so because for some
    people, that is a better choice. Not every person has erratic calling
    patterns, and for many, their calling patterns may be high-volume and
    quite steady and predictable. For these people, the traditional 800+
    minute fixed plans are actually more cost effective than the adjustable
    Fair and Flexible plans.

    It all boils donw to offering people a choice. No one is forced to take
    a Free & Clear plan on Sprint, but it is there for those who would
    prefer to have it. If the plan isn't right for you, just switch to a
    Fair and Flexible. No sinister motives here.

    Cingular doesn't offer the Rollover feature on all of their plans. Are
    you going to say that they are "villians" too?


    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later. Thus, the typical customer will use up more daytime (called
    > "anytime") minutes.


    Quite wrong. Both the Free and Clear and F&F plans start their night
    minutes at 9:00 p.m., and in both cases you can opt for a 7:00 p.m.
    start time for $5 extra. This aspect has not changed.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  13. #43
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > And on the two occasions I inquired, the rep's I spoke to didn't offer
    > that. In fact, one spciffacally addressed the issue. He said I couldn't
    > get the same start time for night (off peak, N&W, whatever you want to
    > call them) minutes.


    Then you talked to a misinformed CSR.

    > I found the $5 deal
    > http://www.sprintpcs.com/common/popu...arting7pm.html That's
    > not what I've been getting. My night minutes (did) start at 8:00 pm.


    No current plans offer 8pm nights. Again, other carriers have had old features
    that are no longer available, and with those carriers, same as Sprint, if you
    switch to a new plan you generally lose the old features.

    > I don't pore over phone invoices;


    No one is suggesting you have to.

    > me $4/mo. since May '04 for roadside assistance. I never orderd that. So
    > now I've uncovered yet _another_ problem ...Well I just spoke with tech
    > support and now I have a working password. I can see my invoice now.Sure
    > enough, I have Roadside Rescue stuck on there. You see what I mean? The
    > company is a rip-off. You have to keep examining your bills to see if
    > they tack-on any unrequested charges. In case you didn't know, adding
    > unrequested services is an old phone company trick.


    If you aren't looking at your bills (cellular or otherwise, but especially
    cellular), you're stupid.

    You say "Uhhhh, no, they don't" with such confidence, but you're wrong.
    > I wasn't on that five buck deal, and the changeover time for me was 8
    > pm. Furthermore, at the time I inquired, the five-bucker wasn't offered
    > on the flexable plan - or at least the customer service reps weren't
    > educated to the offer.


    OK, you're absolutely right that they should have told you that you couldn't
    keep the 8pm nights. They don't do 8pm nights anymore, just 7pm for $5/month.

    > And this is _not_ the what caused me to dump Sprint. But it goes to show
    > the more you look into your relationship with Sprint, the more you find
    > out Sprint is taking advantage of you.


    Well, it might have been that, or it might have been an honest mistake. I
    wasn't involved and I can't tell you which it was.

    My experience with cellular carriers (most recently Sprint and Verizon) is that
    front-line CSRs aren't going to be able to pull up data older than a month or
    two, which is why intelligent people check their bills every month. Billing
    data gets archived. If any of the big guys kept all of their billing data,
    their storage requirements would become unmanageable very quickly - we're
    talking about companies with billing data for millions of customers.

    So, since stuff like this does happen (and not just with SprintPCS), no matter
    WHO your carrier is, it behooves you to keep an eye on your bill and CALL when
    there is a screwup. I've had a few billing screwups happen to me, but I've
    called and they have been fixed. The key is calling when you get the bill, or
    within a few weeks of getting the bill, not months afterward.

    I think you have some valid points. However, the whole roadside assistance
    issue could have been avoided easily if you paid attention to your bills. I've
    seen more than one post in the cell newsgroups where people get pissed about
    billing issues, but you talk to them and find out that they never bother
    reading their bills. It's similar to the people I had to deal with years ago
    working ISP tech support who had a problem, waited two weeks to call me and
    started yelling at me because they'd had problems for two weeks... we tried to
    be as proactive as possible to head off problems but there is NO WAY to avoid
    100% of the issues customers might have, and I firmly believe that at least a
    small group of them wanted to try to communicate with me via ESP and got mad
    when I was unable to read their minds. (And I try very hard to offer the best
    customer service I can, but if you don't tell me there's a problem, I won't know!)


    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  14. #44
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > Now, however, after recent events, I can't continue to keep my

    Sprint
    > > cell phone account. The customer service is inconsistent, stupid,
    > > dishonest, disrespectful, and difficult to even communicate with. I
    > > won't bore you with the details of my problem with Sprint PCS; I'm

    sure
    > > it's similar or relatively similar to the problems to thousands of
    > > others.


    - Isaiah Beard -
    > If you can't bore us with the details, then I have to assume there are
    > no details to be bored with. So i can't really see your complaint as
    > credible.


    - Nehmo -
    I don't end a business relationship rashly or without cause.
    Additionally, I have, shall we say, *social* reasons to maintain a
    Sprint relationship; this is why I postponed my departure. I remind you:
    I've been a Sprint subscriber since '99.

    My current issue with Sprint can only be resolved by someone at Sprint,
    and those people are can look up the notes on my account. I'm not
    concerned if you conclude that my complaint is not credible because I'm
    not even arguing that particular issue here. Here, I'm simply saying I
    have an issue, which when culminated with pervious issues, sums to
    sufficient magnitude to cause me to unsubscribe. There's been a parade
    of problems, and marginally satisfactory or unsatisfactory solutions,
    since '99. This last issue, if it had been the only one, probably would
    be insufficient to cause me to unsubscribe.

    But because of the current discussion, I've been forced to flesh out
    details of some previous issues. And because of the current discussion,
    I uncovered an issue I previously didn't know about - slamming Roadside
    Rescue on me and not refunding the consequent stolen amount.

    If I were to sum it up, I'd say that there are basically two possible
    relationships a business can have with a customer: adversarial or
    cooperative. Sprint takes the adversarial attitude. So if you get a
    Sprint phone, be warned: You are taking on a new enemy.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  15. #45
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > My current issue with Sprint can only be resolved by someone at Sprint


    Have you tried Executive Services?

    > If I were to sum it up, I'd say that there are basically two possible
    > relationships a business can have with a customer: adversarial or
    > cooperative. Sprint takes the adversarial attitude. So if you get a
    > Sprint phone, be warned: You are taking on a new enemy.


    But the stories you're telling... I've heard them said about Verizon, Cingular,
    everyone else. There's no guarantee you won't have similar problems elsewhere.

    And, as I already mentioned, if you paid attention to your bill (which you've
    admitted you don't), you could have had this cleared up over a half a year ago.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



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