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  1. #31
    Scooterflex
    Guest

    Re: Dear Sprint PCS,

    I have no issues at all with SprintPCS. I left back in June to go to Nextel
    for their DC and purchase a Blackberry 7510. It was the worst mistake I ever
    made. Not only did the device cost me $350 + $50 in taxes and fees but I was
    spending $120 per month for phone and data service with taxes and fees.
    Mostly I would not have minded but the device was a piece of crap and the
    service was terrible. Their CSRs were non-existant since I owned a
    Blackberry, I had to speak with Blackberry Support for even the most
    simpliest of issues. I usually sleep during the day and am awake at night so
    this was a problem since BB Support was only open from 8am to 10pm. It was
    the best thing I could have done to pay the ETF of $200, cancel the account
    after only four months and go back to Sprint. The kicker was the second time
    my Blackberry broke down (yes, twice in less than four months) and was
    clearly a warranty repair (both times) only to have Nextel tell me it would
    cost $35 to repair it. $35 to repair an item that was still under warranty
    is OUTRAGEOUS and I had to pay that twice in four months ($70). They told me
    I could get it done for free if I paid them $2.50 per month for insurance
    but it's not free if I have to pay anything... even as little as $1 let
    alone $2.50 per month.

    So, you want to talk about bad service? Try Nextel for two months and you'll
    be glad to come back to Sprint.

    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - Steve Sobol -
    > > If you would like to give details of your problem, there may be people

    > who can > help you figure out how to resolve it.
    >
    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.
    >
    > My purpose in posting here is to announce that I'm going to another
    > provider and to warn prospective customers.
    >
    > - Steve Sobol -
    > > Sprint has problems, yes, but there are plenty of people (including

    > myself, my
    > > wife, and many of our friends and family members) who don't have

    > problems with
    > > Sprint.

    >
    > - Nehmo -
    > I would say that every customer has problems with Sprint. For one thing,
    > the advertisement is deceptive (this is not what caused my departure,
    > BTW), and every customer, in a way, suffers because of that. And
    > considering the crowd of people with problems waiting in line at the
    > store, and considering my personal experience, your claim of "friends
    > and family" with *no* problems is suspicious.
    >
    > - Steve Sobol -
    > > I've been a customer since 12/00, so I was around during the worst
    > > periods. Tell us what's going on... many of the other people on the

    > SPCS
    > > newsgroup are longtime customers too and we may be able to help you.

    >
    > - Nehmo -
    > What value is there in being a long-time customer? The offers give
    > preferential treatment to new customers. And when I was discussing
    > things with Sprint employees, not one gave me any extra consideration
    > for my brand loyalty.
    >
    > The best policy for a subscriber is to dump Sprint. Sprint doesn't care
    > if someone leaves, I don't know why you should.
    >
    > --
    > *********************
    > * Nehmo Sergheyev *
    > *********************
    > .
    >







    See More: Dear Sprint PCS,




  2. #32
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > Now, however, after recent events, I can't continue to keep my Sprint
    > cell phone account. The customer service is inconsistent, stupid,
    > dishonest, disrespectful, and difficult to even communicate with. I
    > won't bore you with the details of my problem with Sprint PCS; I'm sure
    > it's similar or relatively similar to the problems to thousands of
    > others.


    If you can't bore us with the details, then I have to assume there are
    no details to be bored with. So i can't really see your complaint as
    credible.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  3. #33
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > - Nehmo -
    > I'm posting this not in an attempt to solve the problem. I've already
    > given up on that after spending several phone calls, half a day +, and a
    > trip down to the Sprint store, where I found several other people with
    > problems. If someone at Sprint wants to know what the problem is, look
    > up my name. I apologize if I piqued your curiosity.



    So basically, you're an ackowledged troll. Fair enough.
    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  4. #34
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > - Nehmo -
    > I suppose you've never had any $3 charge for calling customer service?


    Nope, never had it. A couple years back, Sprint had such a fee for poor
    credit customers, but even that was dropped a long time ago. So it
    seems like your complaint is outdated, at best. And the fact that you
    WERE charged the $3 back when they WERE doing it speaks volumes about
    you.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  5. #35
    Mij Adyaw
    Guest

    Re: Dear Sprint PCS,

    Yup. Agreed!

    "Isaiah Beard" <[email protected]> wrote in message
    news:[email protected]
    > Nehmo Sergheyev wrote:
    >
    >> Now, however, after recent events, I can't continue to keep my Sprint
    >> cell phone account. The customer service is inconsistent, stupid,
    >> dishonest, disrespectful, and difficult to even communicate with. I
    >> won't bore you with the details of my problem with Sprint PCS; I'm sure
    >> it's similar or relatively similar to the problems to thousands of
    >> others.

    >
    > If you can't bore us with the details, then I have to assume there are no
    > details to be bored with. So i can't really see your complaint as
    > credible.
    >
    >
    >
    > --
    > E-mail fudged to thwart spammers.
    > Transpose the c's and a's in my e-mail address to reply.






  6. #36
    Bob Smith
    Guest

    Re: Dear Sprint PCS,


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - John Richards -
    > > ALL advertisements are somewhat deceptive since they only reveal
    > > the positive aspects of a product. It is up to up to you, as a smart
    > > consumer, to read the fine print and research the negative aspects.
    > > Since when are ads to be taken at face value?

    >
    > - Nehmo -
    > There are degrees of deceptiveness.
    >
    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness  not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?


    Huhhh? What are you talking about?

    >
    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later. Thus, the typical customer will use up more daytime (called
    > "anytime") minutes.


    Yet, you never mention that the same customer can add the 7:00 PM N & W
    option to their account.

    >
    > If I used a similar degree of deception in my business on my customers,
    > some of whom make policy for Sprint (but, I should say, they don't
    > design or sell the cell plans), they would be appalled.


    What's amazing here is that you have *any* customers at all, considering the
    diatribe you try to keep spinning here.

    Either list out the problems you allegedly had, or quit your *****ing ...

    Bob





  7. #37
    Mij Adyaw
    Guest

    Re: Dear Sprint PCS,

    Amen.

    "Bob Smith" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Nehmo Sergheyev" <[email protected]> wrote in message
    > news:[email protected]
    >> - John Richards -
    >> > ALL advertisements are somewhat deceptive since they only reveal
    >> > the positive aspects of a product. It is up to up to you, as a smart
    >> > consumer, to read the fine print and research the negative aspects.
    >> > Since when are ads to be taken at face value?

    >>
    >> - Nehmo -
    >> There are degrees of deceptiveness.
    >>
    >> The Sprint commercials illustrate by comical analogy how unreasonable it
    >> is to make subscribers predict how may minutes they may talk in the next
    >> month. Then the commercials cast Sprint as the hero, saving poor
    >> subscribers from this unreasonableness. The target audience is
    >> subscribers of non-Sprint cell services who have been clobbered by the
    >> costs of going over their plan in minutes. But Sprint, millions of times
    >> a day, is the *villain* in this unreasonableness  not he hero. The
    >> commercial is outright fraud. And if Sprint believes charging people in
    >> such a way is so unreasonable, why doesn't it stop?

    >
    > Huhhh? What are you talking about?
    >
    >>
    >> Now if the audience of that commercial happens to be a *current Sprint
    >> subscriber*, and this person then tires to change plans to take
    >> advantage of the "flexible" offering, he or she may just fall into
    >> another Sprint trap. These "flexible" plans start the night minuets
    >> later. Thus, the typical customer will use up more daytime (called
    >> "anytime") minutes.

    >
    > Yet, you never mention that the same customer can add the 7:00 PM N & W
    > option to their account.
    >
    >>
    >> If I used a similar degree of deception in my business on my customers,
    >> some of whom make policy for Sprint (but, I should say, they don't
    >> design or sell the cell plans), they would be appalled.

    >
    > What's amazing here is that you have *any* customers at all, considering
    > the
    > diatribe you try to keep spinning here.
    >
    > Either list out the problems you allegedly had, or quit your *****ing ...
    >
    > Bob
    >
    >






  8. #38
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?


    Ah, now we're getting somewhere. A real argument, and one that has some validity.

    I think the ads could've been worded much better. I think "we eliminated unfair
    overages" means, to a lot of people, "you'll never get charged overages."

    What it *actually* means in Sprint's case is that "you will always know exactly
    what you're paying." And in most cases, unless you only go over by a handful of
    minutes, it'll be less than you'll pay other companies for overages. I switched
    to F&F because I like the more predictable bills.

    But I agree that they could have worded the ads better.

    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later.


    Uhhhh, no, they don't.

    If you aren't paying the $5/month for early off-peak hours, your nights start
    at 9pm either on Fair and Flexible or on any other plan (I know - I just
    recently switched from Free & Clear).

    If you are paying the $5/month extra, you can still pay that amount for the 7pm
    nights. Read the F&F brochure. It even says so. 7pm nights are $5/month extra
    and require a contract extension - regardless of which plan you're on. If you
    were already paying $5 for 7pm nights, you will continue to be able to get the
    7pm nights for $5.

    > If I used a similar degree of deception in my business on my customers,
    > some of whom make policy for Sprint (but, I should say, they don't
    > design or sell the cell plans), they would be appalled.


    I'd agree with you, except that... well... you're wrong. I think you might have
    misunderstood what you were told or read.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  9. #39
    John Richards
    Guest

    Re: Dear Sprint PCS,

    I think he's trying to say that you'll find an even lower class
    of people at the Cingular store.

    --
    John Richards


    "Mij Adyaw" <[email protected]> wrote in message news:[email protected]
    > "Try Cingular"
    >
    > Please elaborate. Your response is very cryptic.
    >
    >
    > "Ski" <[email protected]> wrote in message
    > news:[email protected]
    >> Talk a lot <[email protected]> wrote in
    >> news:[email protected]:
    >>
    >>> I went to a Sprint store and boy was I scared. It was full of
    >>> gang-bangers and people not white like me. Even the employees were
    >>> scary.
    >>>

    >>
    >> Try Cingular




  10. #40
    John Richards
    Guest

    Re: Dear Sprint PCS,

    "Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]
    >- John Richards -
    >> ALL advertisements are somewhat deceptive since they only reveal
    >> the positive aspects of a product. It is up to up to you, as a smart
    >> consumer, to read the fine print and research the negative aspects.
    >> Since when are ads to be taken at face value?

    >
    > - Nehmo -
    > There are degrees of deceptiveness.
    >
    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?
    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later. Thus, the typical customer will use up more daytime (called
    > "anytime") minutes.


    Advertising is just a way to catch people's attention. The Sprint ads
    you mentioned are clever because they do catch people's attention.
    It is naive to assume that companies exist for the purpose of making
    people happier. It is still up to you as a wise consumer to investigate
    all the aspects of newly offered plans, such as starting time for night
    minutes. For some people, the Fair & Flexible plans are a very good fit,
    but certainly not for everyone. Caveat emptor!

    --
    John Richards




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