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  1. #41
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > Now if the audience of that commercial happens to be a *current

    Sprint
    > > subscriber*, and this person then tires to change plans to take
    > > advantage of the "flexible" offering, he or she may just fall into
    > > another Sprint trap. These "flexible" plans start the night minuets
    > > later.


    - Steven J. Sobol -
    > Uhhhh, no, they don't.


    > If you aren't paying the $5/month for early off-peak hours, your

    nights start
    > at 9pm either on Fair and Flexible or on any other plan (I know - I

    just
    > recently switched from Free & Clear).
    >
    > If you are paying the $5/month extra, you can still pay that amount

    for the 7pm
    > nights. Read the F&F brochure. It even says so. 7pm nights are

    $5/month extra

    - Nehmo -
    I don't see that on the page describing the plan
    http://www.sprintpcs.com/common/popu...rFlexible.html But it does
    say the forboding "Additional terms and conditions apply."
    And on the two occasions I inquired, the rep's I spoke to didn't offer
    that. In fact, one spciffacally addressed the issue. He said I couldn't
    get the same start time for night (off peak, N&W, whatever you want to
    call them) minutes.

    I found the $5 deal
    http://www.sprintpcs.com/common/popu...arting7pm.html That's
    not what I've been getting. My night minutes (did) start at 8:00 pm.

    I don't pore over phone invoices; I don't have time to do that sort of
    thing. I didn't even know the name of my (previous, now that I've left)
    plan was Free & Clear. But now, because of the current discussion, I'm
    trying to look at my invoice. I can't though, because I use the online
    invoice and my password doesn't work, the same password I've had for a
    while, and the same password sent to my phone via text messaging. This
    problem, BTW, is typical for dealing with Sprint. Such difficulities are
    so common they don't even rate the title "problem"; that term is
    reserved for the more serious difficulities.... I'm at this vary instant
    on hold to speak with some kind of tech support. I already spoke with
    two departments who were unsuccessful in getting me a password. Each
    could see my invoice but couldn't email it to me. -- incidently, these
    departments don't hand off info on a caller to eachother. With each
    department, you have to introduce yourself again with your number
    etc. -- Since I knew I would be on hold for a while, I asked the last
    guy some questions about my invoice. Guess what, they've been charging
    me $4/mo. since May '04 for roadside assistance. I never orderd that. So
    now I've uncovered yet _another_ problem ...Well I just spoke with tech
    support and now I have a working password. I can see my invoice now.Sure
    enough, I have Roadside Rescue stuck on there. You see what I mean? The
    company is a rip-off. You have to keep examining your bills to see if
    they tack-on any unrequested charges. In case you didn't know, adding
    unrequested services is an old phone company trick.

    I just transfered to customer service to talk on that issue. After the
    customer service rep looked at my account, She said my wife ordered the
    roadside rescue in May '04 when my wife unblocked caller ID. [This is
    another story and problem that happened back then. We thought we solved
    the prob, but now I see we got a new one in the process.] Naturally I
    requested to be credited the amount I already paid. The rep said she she
    wasn't allowed to go back to May and couldn't do that. She said all she
    could do was credit my account $10. When I asked how I could pursue the
    complaint, she offered the contact page on the site. That's not right,
    of course; I never ordered nor used the service [1]; I didn't know I had
    it. In fact, I paid cash for a tow a couple of months ago.

    - Steven J. Sobol -
    > and require a contract extension - regardless of which plan you're on.

    If you
    > were already paying $5 for 7pm nights, you will continue to be able to

    get the
    > 7pm nights for $5.


    - Nehmo -
    You say "Uhhhh, no, they don't" with such confidence, but you're wrong.
    I wasn't on that five buck deal, and the changeover time for me was 8
    pm. Furthermore, at the time I inquired, the five-bucker wasn't offered
    on the flexable plan - or at least the customer service reps weren't
    educated to the offer.

    - Steven J. Sobol -
    > I'd agree with you, except that... well... you're wrong. I think you

    might have
    > misunderstood what you were told or read.


    - Nehmo -
    I was talking about the deception in the ad (Sprint claims to be a hero
    but is really the villain), but I might as well add to that now
    considering the newly discovered Roadside junk. If I charged a customer
    of mine something he didn't get nor asked for, they would, at minimum,
    expect me to adjust the bill to the complete amount.

    [1] I just spoke to my wife, and she remembers the rep offering Roadside
    but she declined. I didn't really need my wife to tell me this. It would
    have been out of character for her to order something like that.

    Also, I never got an email or anything else informing me that I now had
    an added service.

    And this is _not_ the what caused me to dump Sprint. But it goes to show
    the more you look into your relationship with Sprint, the more you find
    out Sprint is taking advantage of you.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




    See More: Dear Sprint PCS,




  2. #42
    Isaiah Beard
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > The Sprint commercials illustrate by comical analogy how unreasonable it
    > is to make subscribers predict how may minutes they may talk in the next
    > month. Then the commercials cast Sprint as the hero, saving poor
    > subscribers from this unreasonableness. The target audience is
    > subscribers of non-Sprint cell services who have been clobbered by the
    > costs of going over their plan in minutes. But Sprint, millions of times
    > a day, is the *villain* in this unreasonableness not he hero. The
    > commercial is outright fraud. And if Sprint believes charging people in
    > such a way is so unreasonable, why doesn't it stop?


    Nemo, you're quite the paranoid idiot.

    Sprint offers traditional plans and continues to do so because for some
    people, that is a better choice. Not every person has erratic calling
    patterns, and for many, their calling patterns may be high-volume and
    quite steady and predictable. For these people, the traditional 800+
    minute fixed plans are actually more cost effective than the adjustable
    Fair and Flexible plans.

    It all boils donw to offering people a choice. No one is forced to take
    a Free & Clear plan on Sprint, but it is there for those who would
    prefer to have it. If the plan isn't right for you, just switch to a
    Fair and Flexible. No sinister motives here.

    Cingular doesn't offer the Rollover feature on all of their plans. Are
    you going to say that they are "villians" too?


    > Now if the audience of that commercial happens to be a *current Sprint
    > subscriber*, and this person then tires to change plans to take
    > advantage of the "flexible" offering, he or she may just fall into
    > another Sprint trap. These "flexible" plans start the night minuets
    > later. Thus, the typical customer will use up more daytime (called
    > "anytime") minutes.


    Quite wrong. Both the Free and Clear and F&F plans start their night
    minutes at 9:00 p.m., and in both cases you can opt for a 7:00 p.m.
    start time for $5 extra. This aspect has not changed.



    --
    E-mail fudged to thwart spammers.
    Transpose the c's and a's in my e-mail address to reply.



  3. #43
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > And on the two occasions I inquired, the rep's I spoke to didn't offer
    > that. In fact, one spciffacally addressed the issue. He said I couldn't
    > get the same start time for night (off peak, N&W, whatever you want to
    > call them) minutes.


    Then you talked to a misinformed CSR.

    > I found the $5 deal
    > http://www.sprintpcs.com/common/popu...arting7pm.html That's
    > not what I've been getting. My night minutes (did) start at 8:00 pm.


    No current plans offer 8pm nights. Again, other carriers have had old features
    that are no longer available, and with those carriers, same as Sprint, if you
    switch to a new plan you generally lose the old features.

    > I don't pore over phone invoices;


    No one is suggesting you have to.

    > me $4/mo. since May '04 for roadside assistance. I never orderd that. So
    > now I've uncovered yet _another_ problem ...Well I just spoke with tech
    > support and now I have a working password. I can see my invoice now.Sure
    > enough, I have Roadside Rescue stuck on there. You see what I mean? The
    > company is a rip-off. You have to keep examining your bills to see if
    > they tack-on any unrequested charges. In case you didn't know, adding
    > unrequested services is an old phone company trick.


    If you aren't looking at your bills (cellular or otherwise, but especially
    cellular), you're stupid.

    You say "Uhhhh, no, they don't" with such confidence, but you're wrong.
    > I wasn't on that five buck deal, and the changeover time for me was 8
    > pm. Furthermore, at the time I inquired, the five-bucker wasn't offered
    > on the flexable plan - or at least the customer service reps weren't
    > educated to the offer.


    OK, you're absolutely right that they should have told you that you couldn't
    keep the 8pm nights. They don't do 8pm nights anymore, just 7pm for $5/month.

    > And this is _not_ the what caused me to dump Sprint. But it goes to show
    > the more you look into your relationship with Sprint, the more you find
    > out Sprint is taking advantage of you.


    Well, it might have been that, or it might have been an honest mistake. I
    wasn't involved and I can't tell you which it was.

    My experience with cellular carriers (most recently Sprint and Verizon) is that
    front-line CSRs aren't going to be able to pull up data older than a month or
    two, which is why intelligent people check their bills every month. Billing
    data gets archived. If any of the big guys kept all of their billing data,
    their storage requirements would become unmanageable very quickly - we're
    talking about companies with billing data for millions of customers.

    So, since stuff like this does happen (and not just with SprintPCS), no matter
    WHO your carrier is, it behooves you to keep an eye on your bill and CALL when
    there is a screwup. I've had a few billing screwups happen to me, but I've
    called and they have been fixed. The key is calling when you get the bill, or
    within a few weeks of getting the bill, not months afterward.

    I think you have some valid points. However, the whole roadside assistance
    issue could have been avoided easily if you paid attention to your bills. I've
    seen more than one post in the cell newsgroups where people get pissed about
    billing issues, but you talk to them and find out that they never bother
    reading their bills. It's similar to the people I had to deal with years ago
    working ISP tech support who had a problem, waited two weeks to call me and
    started yelling at me because they'd had problems for two weeks... we tried to
    be as proactive as possible to head off problems but there is NO WAY to avoid
    100% of the issues customers might have, and I firmly believe that at least a
    small group of them wanted to try to communicate with me via ESP and got mad
    when I was unable to read their minds. (And I try very hard to offer the best
    customer service I can, but if you don't tell me there's a problem, I won't know!)


    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  4. #44
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > Now, however, after recent events, I can't continue to keep my

    Sprint
    > > cell phone account. The customer service is inconsistent, stupid,
    > > dishonest, disrespectful, and difficult to even communicate with. I
    > > won't bore you with the details of my problem with Sprint PCS; I'm

    sure
    > > it's similar or relatively similar to the problems to thousands of
    > > others.


    - Isaiah Beard -
    > If you can't bore us with the details, then I have to assume there are
    > no details to be bored with. So i can't really see your complaint as
    > credible.


    - Nehmo -
    I don't end a business relationship rashly or without cause.
    Additionally, I have, shall we say, *social* reasons to maintain a
    Sprint relationship; this is why I postponed my departure. I remind you:
    I've been a Sprint subscriber since '99.

    My current issue with Sprint can only be resolved by someone at Sprint,
    and those people are can look up the notes on my account. I'm not
    concerned if you conclude that my complaint is not credible because I'm
    not even arguing that particular issue here. Here, I'm simply saying I
    have an issue, which when culminated with pervious issues, sums to
    sufficient magnitude to cause me to unsubscribe. There's been a parade
    of problems, and marginally satisfactory or unsatisfactory solutions,
    since '99. This last issue, if it had been the only one, probably would
    be insufficient to cause me to unsubscribe.

    But because of the current discussion, I've been forced to flesh out
    details of some previous issues. And because of the current discussion,
    I uncovered an issue I previously didn't know about - slamming Roadside
    Rescue on me and not refunding the consequent stolen amount.

    If I were to sum it up, I'd say that there are basically two possible
    relationships a business can have with a customer: adversarial or
    cooperative. Sprint takes the adversarial attitude. So if you get a
    Sprint phone, be warned: You are taking on a new enemy.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  5. #45
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > My current issue with Sprint can only be resolved by someone at Sprint


    Have you tried Executive Services?

    > If I were to sum it up, I'd say that there are basically two possible
    > relationships a business can have with a customer: adversarial or
    > cooperative. Sprint takes the adversarial attitude. So if you get a
    > Sprint phone, be warned: You are taking on a new enemy.


    But the stories you're telling... I've heard them said about Verizon, Cingular,
    everyone else. There's no guarantee you won't have similar problems elsewhere.

    And, as I already mentioned, if you paid attention to your bill (which you've
    admitted you don't), you could have had this cleared up over a half a year ago.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  6. #46
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Steve Sobol -
    > Then you talked to a misinformed CSR.


    - Nehmo -
    Not "a" but two, on two separate occasions. And who else is a subscriber
    supposed to talk to at Sprint? I'd speak with someone with more
    authority if I could, but they won't let you.

    Moreover, as I pointed out, the five buck thing isn't mentioned on the
    page describing the plan. Customer service was probably looking as
    something similar.

    - Steve Sobol -
    > No current plans offer 8pm nights.


    - Nehmo -
    Apparently *you* are misinformed as well. When I spoke to customer
    service yesterday, I confirmed, just to be sure for your sake, that my
    night minutes start at 8:00 pm.

    - Steve Sobol -
    > Again, other carriers have had old features
    > that are no longer available,


    - Nehmo -
    I didn't transfer form another carrier. I started the Sprint account
    from scratch.

    - Nehmo -
    > > I don't pore over phone invoices;


    - Steve Sobol -
    > No one is suggesting you have to.

    - Steve Sobol -
    > If you aren't looking at your bills (cellular or otherwise, but

    especially
    > cellular), you're stupid.


    - Nehmo -
    A paragraph ago you said I didn't need to pore over invoices, but now
    you're saying I'm stupid if I don't. So which way do you want it?

    - Steve Sobol -
    > Well, it might have been that, or it might have been an honest

    mistake. I
    > wasn't involved and I can't tell you which it was.


    - Nehmo -
    If it were an honest mistake, they why won't they rectify it? And how
    come these honest mistakes (I suppose you're saying the Roadside mistake
    was honest too) are always in Sprint's favor?

    - Steve Sobol -
    > My experience with cellular carriers (most recently Sprint and

    Verizon) is that
    > front-line CSRs aren't going to be able to pull up data older than a

    month or
    > two,


    - Nehmo -
    If you read my post, you'll see Sprint customer service was able to pull
    up data at least back to May '04.

    - Steve Sobol -
    > which is why intelligent people check their bills every month. Billing
    > data gets archived. If any of the big guys kept all of their billing

    data,
    > their storage requirements would become unmanageable very quickly


    - Nehmo -
    I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
    aimlessly arguing to support Sprint. They *were* able to go back to May,
    and I never *****ed about the extent of their records.


    - Steve Sobol -
    > we're
    > talking about companies with billing data for millions of customers.
    >
    > So, since stuff like this does happen (and not just with SprintPCS)


    - Nehmo -
    I'm talking about Sprint

    - Steve Sobol -
    > , no matter
    > WHO your carrier is, it behooves you to keep an eye on your bill and

    CALL when
    > there is a screwup. I've had a few billing screwups happen to me, but

    I've
    > called and they have been fixed. The key is calling when you get the

    bill, or
    > within a few weeks of getting the bill, not months afterward.
    >
    > I think you have some valid points. However, the whole roadside

    assistance
    > issue could have been avoided easily if you paid attention to your

    bills.

    - Nehmo -
    I'm paying attention _now_ to a recurring charge on the previous bills,
    and I pointed out the issue as soon as I discovered it. If I had used
    Roadside during this period, Sprint would be justified in keeping the
    money. But the reality is I didn't even know I had the service and I
    never asked for it to begin with.

    I'll tell you what happened: Someone at Sprint gets a commission for
    adding Roadside to subscriber's accounts. This person "accidentally"
    signed up me to get an accidental commision. Sprint management looked
    the other way, and continues to look the other way, because the process
    creates (ill-gotten) revenue for Sprint. Or it's even be more sinister
    than that. Management may have initiated the process.

    Now, of course, Sprint won't refund the money because a crook only makes
    restitution when forced.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  7. #47
    John Richards
    Guest

    Re: Dear Sprint PCS,

    "Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]
    > - Steve Sobol -
    >> No current plans offer 8pm nights.

    >
    > - Nehmo -
    > Apparently *you* are misinformed as well. When I spoke to customer
    > service yesterday, I confirmed, just to be sure for your sake, that my
    > night minutes start at 8:00 pm.


    Which only proves that the plan you have is not one of the plans
    currently being offered. I also have night minutes starting at 8:00
    but it is part of a special retention plan.

    --
    John Richards



  8. #48
    Oscar_Lives
    Guest

    TROLL ALERT!!!

    This Nemo nut is a well-know TROLL.


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]rdc-kc.rr.com...
    >I have been a Sprint PCS customer since '99, and although there have
    > been numerous problems I have stayed with the company. Why? A good
    > customer of mine (I'm a renovation contractor) and a friend is high in
    > the Sprint corporate hierarchy (but he has nothing directly to do with
    > the day-to-day operations of the cell phone unit), and I felt it would
    > be something of a slight to him if I switched.
    >
    > Now, however, after recent events, I can't continue to keep my Sprint
    > cell phone account. The customer service is inconsistent, stupid,
    > dishonest, disrespectful, and difficult to even communicate with. I
    > won't bore you with the details of my problem with Sprint PCS; I'm sure
    > it's similar or relatively similar to the problems to thousands of
    > others.
    >
    > If anyone reading this is considering a Sprint phone, I suggest to that
    > person to walk into a Sprint store (the main store in Sprint's hometown
    > is my example) first and talk briefly to the crowd of people waiting to
    > (fruitlessly, they will learn) speak with the manager. I can't think of
    > any existing business that has so many people with so many complaints.
    >
    > --
    > *********************
    > * Nehmo Sergheyev *
    > *********************
    >
    >






  9. #49
    Notan
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    >
    > - John Richards -
    > > Which only proves that the plan you have is not one of the plans
    > > currently being offered. I also have night minutes starting at 8:00
    > > but it is part of a special retention plan.

    >
    > - Nehmo -
    > What difference does that make anyway? I don't care if it's offered
    > currently or not, and I don't care (and didn't know) what it's called
    > either.
    > But Im glad somebody else has 8pm changeover. I was beginning to wonder
    > how I was going to prove it.
    >
    > And that brings up a thought. I would have a clear case in any of these
    > debatable issues if I had recordings of all my calls to Sprint. When
    > dealing with Sprint, a savvy customer would prepare for the inevitable
    > problems.


    And all they'd have to say is the CS Rep, that you spoke with,
    was misinformed.

    Notan



  10. #50
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - John Richards -
    > Which only proves that the plan you have is not one of the plans
    > currently being offered. I also have night minutes starting at 8:00
    > but it is part of a special retention plan.


    - Nehmo -
    What difference does that make anyway? I don't care if it's offered
    currently or not, and I don't care (and didn't know) what it's called
    either.
    But Im glad somebody else has 8pm changeover. I was beginning to wonder
    how I was going to prove it.

    And that brings up a thought. I would have a clear case in any of these
    debatable issues if I had recordings of all my calls to Sprint. When
    dealing with Sprint, a savvy customer would prepare for the inevitable
    problems.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




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