On Cell Phone Forums
Page 6 of 7 FirstFirst ... 4567 LastLast
Results 51 to 60 of 68
  1. #51
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    > Apparently *you* are misinformed as well. When I spoke to customer
    > service yesterday, I confirmed, just to be sure for your sake, that my
    > night minutes start at 8:00 pm.


    I'm not wrong, Bunky... you and others have 8pm nights, but you can't get them
    on CURRENT plans if you don't already have them.

    > - Steve Sobol -
    >
    >>Again, other carriers have had old features
    >>that are no longer available,

    >
    > - Nehmo -
    > I didn't transfer form another carrier. I started the Sprint account
    > from scratch.


    I'm just saying that the phenomenon you described is common to all carriers.

    > - Nehmo -
    >
    >>>I don't pore over phone invoices;

    >
    >
    > - Steve Sobol -
    >
    >>No one is suggesting you have to.

    >
    > - Steve Sobol -
    >
    >>If you aren't looking at your bills (cellular or otherwise, but

    >
    > especially
    >
    >>cellular), you're stupid.


    I spend five minutes per month looking at my Sprint bill. That's plenty of time
    to find out if anything is wrong, Trollboi. I don't "pore over" phone bills either.

    > - Nehmo -
    > I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
    > aimlessly arguing to support Sprint. They *were* able to go back to May,
    > and I never *****ed about the extent of their records.


    That's not what you said, Trollboi.

    > Now, of course, Sprint won't refund the money because a crook only makes
    > restitution when forced.


    Ok, fine. Have fun finding another carrier - I'm not arguing with you. All I'll
    say is that when they screw up and you fail to find out for months because you
    don't think you have to read your bill, you'll be just as upset with them as
    you are now with Sprint.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



    See More: Dear Sprint PCS,




  2. #52
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    >>Which only proves that the plan you have is not one of the plans
    >>currently being offered. I also have night minutes starting at 8:00
    >>but it is part of a special retention plan.

    >
    >
    > - Nehmo -
    > What difference does that make anyway? I don't care if it's offered
    > currently or not, and I don't care (and didn't know) what it's called
    > either.


    BECAUSE YOU ARE COMPLAINING THAT YOU CAN'T GET 8PM NIGHTS ANYMORE!

    THAT'S WHY IT MAKES A DIFFERENCE... I was pointing out *why* you can't get 8PM
    nights on new plans.

    > But I’m glad somebody else has 8pm changeover. I was beginning to wonder
    > how I was going to prove it.


    I wasn't arguing that you DIDN'T have it.

    > And that brings up a thought. I would have a clear case in any of these
    > debatable issues if I had recordings of all my calls to Sprint. When
    > dealing with Sprint, a savvy customer would prepare for the inevitable
    > problems.


    You've already proven that you aren't savvy.



    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  3. #53
    John Richards
    Guest

    Re: Dear Sprint PCS,

    "Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]
    >- John Richards -
    >> Which only proves that the plan you have is not one of the plans
    >> currently being offered. I also have night minutes starting at 8:00
    >> but it is part of a special retention plan.

    >
    > - Nehmo -
    > What difference does that make anyway? I don't care if it's offered
    > currently or not, and I don't care (and didn't know) what it's called
    > either.


    The point is, Nehmo, that you practically called Steve Sobol a liar
    for stating that currently offered plans don't start at 8:00 PM.
    You really need to do your homework before you tell someone
    he's wrong. All you're doing is demolishing your own creditability.

    --
    John Richards



  4. #54
    Notan
    Guest

    Re: Dear Sprint PCS,

    John Richards wrote:
    >
    > "Nehmo Sergheyev" <[email protected]> wrote in message news:[email protected]
    > >- John Richards -
    > >> Which only proves that the plan you have is not one of the plans
    > >> currently being offered. I also have night minutes starting at 8:00
    > >> but it is part of a special retention plan.

    > >
    > > - Nehmo -
    > > What difference does that make anyway? I don't care if it's offered
    > > currently or not, and I don't care (and didn't know) what it's called
    > > either.

    >
    > The point is, Nehmo, that you practically called Steve Sobol a liar
    > for stating that currently offered plans don't start at 8:00 PM.
    > You really need to do your homework before you tell someone
    > he's wrong. All you're doing is demolishing your own creditability.


    "Demolishing" usually refers to the destruction of something big.

    If you're gonna talk about Nehmo's credibility, I think you should
    start on a much smaller scale! <g>

    Notan



  5. #55
    O/Siris
    Guest

    Re: Dear Sprint PCS,

    In article <[email protected]>, nehmo54
    @hotmail.com says...
    > Not "a" but two, on two separate occasions. And who else is a subscriber
    > supposed to talk to at Sprint? I'd speak with someone with more
    > authority if I could, but they won't let you.


    It *could* have depended on the question you were asking. Let me give
    you an example, and this *is* realistic because a customer did it with
    me:

    Suppose a customer FIRST asked about changing a plan. All current plans
    offer Night minutes starting at 9PM, but-

    Nah the customer doesn't want to lose 8PM. Is there any plan offering
    8PM night minutes?

    No. But for only $5 more-

    No, the customer doesn't want to spend more money.

    Now, there's a whole range of actions that can occur at this point, but
    they basically entail arguing with a customer that isn't interested in
    add-on options. Just plans. The rep isn't misinformed, and the
    customer isn't unreasonable, but a possible communication that could
    have made the customer happy gets lost anyway.

    >
    > Moreover, as I pointed out, the five buck thing isn't mentioned on the
    > page describing the plan. Customer service was probably looking as
    > something similar.
    >


    Actually, unless it changes radically since I left, no they're not.
    They're looking at a pricing screen that (roughly speaking) brings up
    Free & Clear, Free & Clear America, Add-A-Phone, and 7PM. Data card
    plans, too, but that's not relevant here.

    It's entirely possible service was as bad as you claim, but this
    "leaking" of details renders it impossible to ever know. Your knowledge
    of what Sprint had to offer is severely lacking, no matter what the
    cause was. And I'm sorry that led you to another carrier.

    --
    RØß
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  6. #56
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > Apparently *you* are misinformed as well. When I spoke to customer
    > > service yesterday, I confirmed, just to be sure for your sake, that

    my
    > > night minutes start at 8:00 pm.


    - Steve Sobol -
    > I'm not wrong, Bunky... you and others have 8pm nights, but you can't

    get them > on CURRENT plans if you don't already have them.

    - Nehmo -
    When you use the construction, "No current plans offer 8pm nights." it
    means, no existing plans provide...It does not mean, Sprint is currently
    not offering new plans that have...

    If you're an immigrant learning English, maybe it would be more
    efficient if we switched to your native tongue. I know a little of some
    other languages, and we might be lucky and match up. ¿Habla español?

    - Nehmo -
    > >>>I don't pore over phone invoices;


    - Steve Sobol -
    > >>No one is suggesting you have to.


    - Steve Sobol -
    > >>If you aren't looking at your bills (cellular or otherwise, but
    > >>especially cellular), you're stupid.


    - Steve Sobol -
    > I spend five minutes per month looking at my Sprint bill. That's

    plenty of time
    > to find out if anything is wrong, Trollboi. I don't "pore over" phone

    bills either.

    - Nehmo -
    So you're saying that a Sprint bill is dishonest enough to require
    inspection of five minutes by someone as well-versed as yourself. But
    not so dishonest as to require someone, a regular subscriber, to pore
    over it.

    I'm not certain you resolved your contradiction. In any case, it's
    unethical for a company to sneak-in a charge, whether or not the
    customer *ever* discovers it.

    - Nehmo -
    > > I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
    > > aimlessly arguing to support Sprint. They *were* able to go back to

    May,
    > > and I never *****ed about the extent of their records.


    - Steve Sobol -
    > That's not what you said, Trollboi.


    - Nehmo -
    Well, then what do you think I said? It's still up, you know.

    - Nehmo -
    > > Now, of course, Sprint won't refund the money because a crook only

    makes
    > > restitution when forced.


    - Steve Sobol -
    > Ok, fine. Have fun finding another carrier - I'm not arguing with you.

    All I'll
    > say is that when they screw up and you fail to find out for months

    because you
    > don't think you have to read your bill, you'll be just as upset with

    them as
    > you are now with Sprint.


    - Nehmo -
    Actually, I would have never found out if not for this thread. I had no
    plans to review my old invoices. This Roadside slam is just _additional_
    evidence that Sprint is a ripoff.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  7. #57
    O/Siris
    Guest

    Re: Dear Sprint PCS,

    In article <[email protected]>, nehmo54
    @hotmail.com says...
    > So you're saying that a Sprint bill is dishonest enough to require
    > inspection of five minutes by someone as well-versed as yourself. But
    > not so dishonest as to require someone, a regular subscriber, to pore
    > over it.
    >


    Why the heck does it HAVE to be dishonest? Look, I just got back from
    having breakfast with my son at a pancake house. They messed up his
    order and gave him something he didn't want. Unless WE said something,
    they weren't going to catch it. And if my son had eaten it, I'd be
    liable for ordering something else. That's not dishonest of them.

    You "ate" (so to speak) Roadside Assistance for *6 months*. It was
    provided to you on your bill every month during that time, *and* it was
    in your plan details on the Sprint PCS web site all that time.

    It's not paranoia to check that over. It's due diligence. Yours.

    --
    RØß
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  8. #58
    Scott Stephenson
    Guest

    Re: Dear Sprint PCS,


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]

    > - Nehmo -
    > When you use the construction, "No current plans offer 8pm nights." it
    > means, no existing plans provide...It does not mean, Sprint is currently
    > not offering new plans that have...
    >
    > If you're an immigrant learning English, maybe it would be more
    > efficient if we switched to your native tongue. I know a little of some
    > other languages, and we might be lucky and match up. ¿Habla español?


    You need to examine your own sentence structure and grammar before throwing
    barbs like that, troll child.


    >
    > - Nehmo -
    > So you're saying that a Sprint bill is dishonest enough to require
    > inspection of five minutes by someone as well-versed as yourself. But
    > not so dishonest as to require someone, a regular subscriber, to pore
    > over it.


    It called consumer responsibility. If you are stupid enough to simply pay
    the bill because that is what is expected, you get what you deserve.

    >
    > I'm not certain you resolved your contradiction. In any case, it's
    > unethical for a company to sneak-in a charge, whether or not the
    > customer *ever* discovers it.


    Hence the need to examine your bill when it arrives- you have yet to show
    any proof that the inclusion of this charge on your bill was a conscious
    decision by someone and not an entry error.

    >
    > - Nehmo -
    > > > I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
    > > > aimlessly arguing to support Sprint. They *were* able to go back to

    > May,
    > > > and I never *****ed about the extent of their records.

    >
    > - Steve Sobol -
    > > That's not what you said, Trollboi.

    >
    > - Nehmo -
    > Well, then what do you think I said? It's still up, you know.
    >
    > - Nehmo -
    > > > Now, of course, Sprint won't refund the money because a crook only

    > makes
    > > > restitution when forced.

    >

    I'm sure they would have been more than happy to refund the money if you had
    pointed it out in a more timely manner. You chose to be lazy about it.

    >
    > - Nehmo -
    > Actually, I would have never found out if not for this thread. I had no
    > plans to review my old invoices. This Roadside slam is just _additional_
    > evidence that Sprint is a ripoff.
    >


    You have provided no evidence- just whinings and rantings that could have
    been avoided if you had monitored your financial responsibilities.





  9. #59
    Mij Adyaw
    Guest

    Re: Dear Sprint PCS,

    I respectfully recommend that we stop feeding this troll. It just keeps
    coming back to get more food.


    "Scott Stephenson" <[email protected]> wrote in message
    news:[email protected]
    >
    > "Nehmo Sergheyev" <[email protected]> wrote in message
    > news:[email protected]
    >
    >> - Nehmo -
    >> When you use the construction, "No current plans offer 8pm nights." it
    >> means, no existing plans provide...It does not mean, Sprint is currently
    >> not offering new plans that have...
    >>
    >> If you're an immigrant learning English, maybe it would be more
    >> efficient if we switched to your native tongue. I know a little of some
    >> other languages, and we might be lucky and match up. ¿Habla español?

    >
    > You need to examine your own sentence structure and grammar before
    > throwing
    > barbs like that, troll child.
    >
    >
    >>
    >> - Nehmo -
    >> So you're saying that a Sprint bill is dishonest enough to require
    >> inspection of five minutes by someone as well-versed as yourself. But
    >> not so dishonest as to require someone, a regular subscriber, to pore
    >> over it.

    >
    > It called consumer responsibility. If you are stupid enough to simply pay
    > the bill because that is what is expected, you get what you deserve.
    >
    >>
    >> I'm not certain you resolved your contradiction. In any case, it's
    >> unethical for a company to sneak-in a charge, whether or not the
    >> customer *ever* discovers it.

    >
    > Hence the need to examine your bill when it arrives- you have yet to show
    > any proof that the inclusion of this charge on your bill was a conscious
    > decision by someone and not an entry error.
    >
    >>
    >> - Nehmo -
    >> > > I gigabyte of hard disk costs *me* fifty cents. Anyway, you're just
    >> > > aimlessly arguing to support Sprint. They *were* able to go back to

    >> May,
    >> > > and I never *****ed about the extent of their records.

    >>
    >> - Steve Sobol -
    >> > That's not what you said, Trollboi.

    >>
    >> - Nehmo -
    >> Well, then what do you think I said? It's still up, you know.
    >>
    >> - Nehmo -
    >> > > Now, of course, Sprint won't refund the money because a crook only

    >> makes
    >> > > restitution when forced.

    >>

    > I'm sure they would have been more than happy to refund the money if you
    > had
    > pointed it out in a more timely manner. You chose to be lazy about it.
    >
    >>
    >> - Nehmo -
    >> Actually, I would have never found out if not for this thread. I had no
    >> plans to review my old invoices. This Roadside slam is just _additional_
    >> evidence that Sprint is a ripoff.
    >>

    >
    > You have provided no evidence- just whinings and rantings that could have
    > been avoided if you had monitored your financial responsibilities.
    >
    >






  10. #60
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:
    > - Nehmo -
    > When you use the construction, "No current plans offer 8pm nights." it
    > means, no existing plans provide...It does not mean, Sprint is currently
    > not offering new plans that have...


    OK, if you want to be pedantic, "No plans currently offered to customers offer
    8pm nights."

    > If you're an immigrant learning English, maybe it would be more
    > efficient if we switched to your native tongue. I know a little of some
    > other languages, and we might be lucky and match up. ¿Habla español?


    Ha, nice. Now you're just being a jerk. And I'm one of the few people who
    actually agreed with some of the stuff you've said.

    > So you're saying that a Sprint bill is dishonest enough to require
    > inspection of five minutes by someone as well-versed as yourself. But
    > not so dishonest as to require someone, a regular subscriber, to pore
    > over it.


    I'm saying that if there's a screwup, you'll be able to find it within a few
    minutes. I'm also saying that you obviously don't want to take the time,
    because You Obviously Shouldn't Have To Because You've Been A Customer Since
    1999 and You Have Friends in Overland Park So Why Should You Waste Your Time?

    > I'm not certain you resolved your contradiction. In any case, it's
    > unethical for a company to sneak-in a charge, whether or not the
    > customer *ever* discovers it.


    Thank you for totally missing the point, Trollboi.

    > Actually, I would have never found out if not for this thread. I had no
    > plans to review my old invoices. This Roadside slam is just _additional_
    > evidence that Sprint is a ripoff.


    And when it happens with other carriers, you're going to be whining then too.
    Assuming it WAS intentional -- which is possible; I'm not saying it wasn't
    intentional -- when you don't read your bill for months and then discover
    you've been billed incorrectly, you'll be whining about your new carrier too.

    Have fun finding a new carrier.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  • Similar Threads




  • Page 6 of 7 FirstFirst ... 4567 LastLast