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  1. #61
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo –
    > > So you're saying that a Sprint bill is dishonest enough to require
    > > inspection of five minutes by someone as well-versed as yourself.

    But
    > > not so dishonest as to require someone, a regular subscriber, to

    pore
    > > over it.


    - O/Siris -
    > Why the heck does it HAVE to be dishonest? Look, I just got back from
    > having breakfast with my son at a pancake house. They messed up his
    > order and gave him something he didn't want. Unless WE said

    something,
    > they weren't going to catch it. And if my son had eaten it, I'd be
    > liable for ordering something else. That's not dishonest of them.


    > You "ate" (so to speak) Roadside Assistance for *6 months*.


    - Nehmo –
    I didn't eat it at all. And it wasn't put in front of me on a plate
    either. It wasn't even something I would normally expect form a
    restaurant.

    Let's say you ate regularly in a restaurant for six months and paid your
    checks just by trustingly handing them your credit card. Something
    happens that causes to go over your old bills. You discover the
    restaurant has been regularly charging you a fee to give your car a jump
    if it doesn’t start. But you never asked them for that, and you never
    used it. On demand, you would expect a full refund – not ten bucks.

    Your analogy fails because food in a restaurant is tangibility obvious,
    and consumption of it either happens or doesn't. Roadside is a form of
    insurance. If you don't use it, you don’t get anything for your money.
    To use it, of course, you at least need to know you have it. And for it
    to be legitimate, a customer has to have knowingly subscribed to it.

    Out of curiosity as to how one would use Roadside, I just went to
    Sprint's Roadside page
    http://www1.sprintpcs.com/explore/ue...roadsideRescue
    The page doesn't tell you how to use it; it says I should have gotten a
    "mailer" explaining that if I had subscribed. I never received a mailer
    nor any email notifying me of Roadside.

    How many others has this happened to?


    --
    *********************
    * Nehmo Sergheyev *
    *********************




    See More: Dear Sprint PCS,




  2. #62
    Scott Stephenson
    Guest

    Re: Dear Sprint PCS,


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]

    >
    > - Nehmo –
    > I didn't eat it at all. And it wasn't put in front of me on a plate
    > either. It wasn't even something I would normally expect form a
    > restaurant.


    It was on the bill- plain as day from the sounds of it.

    >
    > Let's say you ate regularly in a restaurant for six months and paid your
    > checks just by trustingly handing them your credit card.


    Your first mistake. Anybody with the disposable income to take such a
    relaxed view of personal finance shouldn't have their panties in such a
    bunch over such a small charge.

    >Something
    > happens that causes to go over your old bills. You discover the
    > restaurant has been regularly charging you a fee to give your car a jump
    > if it doesn’t start. But you never asked them for that, and you never
    > used it.


    Which was plainly obvious on the bill- it is not the company's fault that
    you treat your finances so lightly.

    > On demand, you would expect a full refund – not ten bucks.


    Expectations and reality can be two different things.






  3. #63
    O/Siris
    Guest

    Re: Dear Sprint PCS,

    In article <[email protected]>,
    [email protected] says...
    > > On demand, you would expect a full refund – not ten bucks.

    >
    > Expectations and reality can be two different things.
    >


    And, actually, no. If I paid for it ten times, the most I would expect
    is refund for the last time I paid it.

    --
    RØß
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  4. #64
    Scott Stephenson
    Guest

    Re: Dear Sprint PCS,


    "O/Siris" <rØ[email protected]âst.nêt> wrote in message
    news:[email protected]
    In article <[email protected]>,
    [email protected] says...
    > > On demand, you would expect a full refund – not ten bucks.

    >
    > Expectations and reality can be two different things.
    >


    And, actually, no. If I paid for it ten times, the most I would expect
    is refund for the last time I paid it.


    That would have been my expectation as well. As I said, they CAN be two
    different things.





  5. #65
    O/Siris
    Guest

    Re: Dear Sprint PCS,

    In article <[email protected]>, nehmo54
    @hotmail.com says...
    > I didn't eat it at all. And it wasn't put in front of me on a plate
    > either. It wasn't even something I would normally expect form a
    > restaurant.
    >


    Sure it is. I expect restaurants to get the order right. Failing that,
    I expect them to correct it. But I *don't* expect to partake of it and
    *then* to have them correct it.

    The "plate" in this case was your monthly bill. The one you opted not
    to view.

    As a rep, I've had customers in your situation. I provided two months'
    restitution. $10. No more. Your terms and conditions report that the
    very act of paying the bill constitutes acceptance of all charges on it
    unless you call before the next bill cycle to make corrective attempts.
    Actually, I think it says you have 30 days from receipt, but that's
    effectively the same thing.

    It was on your bill, your bill was sent to you every month, and you paid
    it. After that became a repeated action on your part, you lost any
    cause for doubt from Sprint PCS.

    --
    RØß
    O/Siris
    -+-
    A thing moderately good
    is not so good as it ought to be.
    Moderation in temper is always a virtue,
    but moderation in principle is always a vice.
    +Thomas Paine, "The Rights of Man", 1792+



  6. #66
    Nehmo Sergheyev
    Guest

    Re: Dear Sprint PCS,

    - Nehmo -
    > > ¿Habla español?


    - Scott Stephenson -
    > You need to examine your own sentence structure and grammar before

    throwing
    > barbs like that, troll child.


    - Nehmo -
    You are welcome to point out any errors you find. But in the
    construction at issue, Steve's meaning was easy to misinterpret. When I
    responded accordingly, he resorted to name-calling and (usenet)
    shouting. I'm not thin-skinned, but those actions gave me license.

    - Nehmo -
    > > So you're saying that a Sprint bill is dishonest enough to require
    > > inspection of five minutes by someone as well-versed as yourself.

    But
    > > not so dishonest as to require someone, a regular subscriber, to

    pore
    > > over it.


    - Scott Stephenson -
    > It called consumer responsibility. If you are stupid enough to simply

    pay
    > the bill because that is what is expected, you get what you deserve.


    - Nehmo -
    You're the type person who would say a person deserved to be burglarized
    because he or she left a window open.

    --
    *********************
    * Nehmo Sergheyev *
    *********************




  7. #67
    Steve Sobol
    Guest

    Re: Dear Sprint PCS,

    Nehmo Sergheyev wrote:

    > You are welcome to point out any errors you find. But in the
    > construction at issue, Steve's meaning was easy to misinterpret. When I
    > responded accordingly, he resorted to name-calling and (usenet)
    > shouting. I'm not thin-skinned, but those actions gave me license.


    I'm not the only one calling you a troll. You still haven't argued my point
    that it is your own responsibility to read your bills. Remember my statement
    about working ISP tech support and having people sit on their hands for a week
    or two before calling? I told every one of those people, "Next time, don't
    wait. If you have a problem and it is repeatable, if it happens more than once
    or twice, you give me a call ASAP and I will take care of you." It wasn't in my
    best interests as a tech support rep to have people sitting there with
    problems. Angry customers are never a good thing to have around. You want to
    fix the problems when they come up -- that's just common sense. But you can't
    read minds, and it isn't always possible to know there is a problem.

    Likewise, if something happened that shouldn't, if you don't tell your cellular
    carrier, they might not know.

    Guess what? I was recently set up on a two-month free trial of PCS Vision and
    got billed $15 the first month (which is the regular monthly rate for unlimited
    Vision). Guess what else? At that point, I didn't fuss and fume here about how
    Sprint was trying to screw me. I assume it was an accident. It's possible it
    wasn't, but it doesn't matter because I read my bills every month, and I
    called, and spent a few minutes talking to a rep, was credited, and was NOT
    billed for the second month of the free trial - so whatever it is that got
    screwed up had obviously been corrected as soon as I called.

    Stuff happens. Doesn't matter who your carrier is; stuff happens. Wireless
    phone companies ALL have billing issues. Read Google Groups and you'll find
    that the others do too. Doesn't mean it's OK, but it does happen. Stop being
    childish and take responsibility for your own finances.

    > You're the type person who would say a person deserved to be burglarized
    > because he or she left a window open.


    That's not the issue here.

    The issue is that your house was broken into and the door was left wide open,
    and you left it that way for several months. Then you walked in here
    complaining that people were stealing from you, but you turned around and said
    you didn't even realize the door was open, when it had been sitting open for
    months.

    No one's saying Sprint was right to bill you improperly, if that's what they
    did -- we're saying pay attention and if you do have a problem you will be able
    to get it fixed. When you keep on being billed for something for months and
    then claim "I didn't know," that does nothing good for your credibility. I can
    see one or two months - but seven or eight? Come on. Use some common sense, if
    you have any at all. Read your bills when you get them. You could have resolved
    this problem last summer when it happened.

    Accept some responsibility, mmmmkay, Trollboi?

    OBTW: Have fun finding another carrier. Please, not Verizon or Nextel - I read
    the Verizon and Nextel newsgroups pretty regularly and don't wish to see your
    whining there either.

    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "In case anyone was wondering, that big glowing globe above the Victor
    Valley is the sun." -Victorville _Daily Press_ on the unusually large
    amount of rain the Southland has gotten this winter (January 12th, 2005)



  8. #68
    Scott Stephenson
    Guest

    Re: Dear Sprint PCS,


    "Nehmo Sergheyev" <[email protected]> wrote in message
    news:[email protected]
    > - Nehmo -
    > > > ¿Habla español?

    >
    > - Scott Stephenson -
    > > You need to examine your own sentence structure and grammar before

    > throwing
    > > barbs like that, troll child.

    >
    > - Nehmo -
    > You are welcome to point out any errors you find. But in the
    > construction at issue, Steve's meaning was easy to misinterpret. When I
    > responded accordingly, he resorted to name-calling and (usenet)
    > shouting. I'm not thin-skinned, but those actions gave me license.


    I found the meaning quite easy to interpret as intended.

    >
    > - Nehmo -
    > > > So you're saying that a Sprint bill is dishonest enough to require
    > > > inspection of five minutes by someone as well-versed as yourself.

    > But
    > > > not so dishonest as to require someone, a regular subscriber, to

    > pore
    > > > over it.

    >
    > - Scott Stephenson -
    > > It called consumer responsibility. If you are stupid enough to simply

    > pay
    > > the bill because that is what is expected, you get what you deserve.

    >
    > - Nehmo -
    > You're the type person who would say a person deserved to be burglarized
    > because he or she left a window open.
    >


    Actually, I've taken no such position. But I would take exception to
    someone not taking responsibility for the burglary because they didn't take
    the time to check the windows and blaming everyone but themselves. That
    would be more in line with what I have been saying- you'll notice no comment
    from me (good or bad) on the inclusion of the charges on your bill. I have
    simply commented on your very lazy way of handling your financial
    responsibilities. That would be akin to not checking the windows.





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