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  1. #1
    Recently I moved to different part of the country.
    I switched my phone service just one day after my
    billing period ended, because previous a customer
    service rep had told me that it would be no big deal
    to do wait a day or two after the end of the billing
    period. One day costs almost nothing.

    Well, guess what. It turned out that I didn't realize,
    and they didn't tell me of course, but service for even
    one day in a month incurs the full tax load of $10
    per month. So my bill is not $1, it's $11! I called
    up the customer service people and of course rather
    than be gracious, they demanded that I pay and
    the supervisor began yelling at me just because
    I demanded that they take some responsibility for
    their customer service person leading me to believe
    I'd pay almost nothing.

    Verizon is a company that gets $1 billion or more
    every year in tax breaks from the Federal government,
    and doesn't come anywhere near paying the required
    35% tax rate as a result, and here they are

    (A) not taking responsibility for their mistake and
    (B) abusing me to try and get me to pay up.
    (C) *and* the supervisor agreed that customer service
    reps are supposed to know something about the tax
    issues and are never complete unknowledgable.

    Verizon sucks!




    See More: Unethical billing practice by Verizon




  2. #2
    Xman
    Guest

    Re: Unethical billing practice by Verizon

    Hahahahahaha...suck it up biatch. Welcome to Verizon...

    <[email protected]> wrote in message
    news:[email protected]
    > Recently I moved to different part of the country.
    > I switched my phone service just one day after my
    > billing period ended, because previous a customer
    > service rep had told me that it would be no big deal
    > to do wait a day or two after the end of the billing
    > period. One day costs almost nothing.
    >
    > Well, guess what. It turned out that I didn't realize,
    > and they didn't tell me of course, but service for even
    > one day in a month incurs the full tax load of $10
    > per month. So my bill is not $1, it's $11! I called
    > up the customer service people and of course rather
    > than be gracious, they demanded that I pay and
    > the supervisor began yelling at me just because
    > I demanded that they take some responsibility for
    > their customer service person leading me to believe
    > I'd pay almost nothing.
    >
    > Verizon is a company that gets $1 billion or more
    > every year in tax breaks from the Federal government,
    > and doesn't come anywhere near paying the required
    > 35% tax rate as a result, and here they are
    >
    > (A) not taking responsibility for their mistake and
    > (B) abusing me to try and get me to pay up.
    > (C) *and* the supervisor agreed that customer service
    > reps are supposed to know something about the tax
    > issues and are never complete unknowledgable.
    >
    > Verizon sucks!
    >






  3. #3

    Re: Unethical billing practice by Verizon


    [email protected] wrote:
    > Recently I moved to different part of the country.
    > I switched my phone service just one day after my
    > billing period ended, because previous a customer
    > service rep had told me that it would be no big deal
    > to do wait a day or two after the end of the billing
    > period. One day costs almost nothing.
    >
    > Well, guess what. It turned out that I didn't realize,
    > and they didn't tell me of course, but service for even
    > one day in a month incurs the full tax load of $10
    > per month. So my bill is not $1, it's $11! I called
    > up the customer service people and of course rather
    > than be gracious, they demanded that I pay and
    > the supervisor began yelling at me just because
    > I demanded that they take some responsibility for
    > their customer service person leading me to believe
    > I'd pay almost nothing.
    >
    > Verizon is a company that gets $1 billion or more
    > every year in tax breaks from the Federal government,
    > and doesn't come anywhere near paying the required
    > 35% tax rate as a result, and here they are
    >
    > (A) not taking responsibility for their mistake and
    > (B) abusing me to try and get me to pay up.
    > (C) *and* the supervisor agreed that customer service
    > reps are supposed to know something about the tax
    > issues and are never complete unknowledgable.
    >
    > Verizon sucks!


    I am a Verizon customer. Any time you switch with them if you dont do
    it on your monthly cut off date you get screwed plain and simple. That
    sucks and makes you not to want ANY changes. Personally Verizon is to
    big for the ole britches. Write the CEO or something, I have good luck
    with doing that with other companies and getting results. Good luck




  4. #4

    Re: Unethical billing practice by Verizon


    [email protected] wrote:
    > Recently I moved to different part of the country.
    > I switched my phone service just one day after my
    > billing period ended, because previous a customer
    > service rep had told me that it would be no big deal
    > to do wait a day or two after the end of the billing
    > period. One day costs almost nothing.
    >
    > Well, guess what. It turned out that I didn't realize,
    > and they didn't tell me of course, but service for even
    > one day in a month incurs the full tax load of $10
    > per month. So my bill is not $1, it's $11! I called
    > up the customer service people and of course rather
    > than be gracious, they demanded that I pay and
    > the supervisor began yelling at me just because
    > I demanded that they take some responsibility for
    > their customer service person leading me to believe
    > I'd pay almost nothing.
    >
    > Verizon is a company that gets $1 billion or more
    > every year in tax breaks from the Federal government,
    > and doesn't come anywhere near paying the required
    > 35% tax rate as a result, and here they are
    >
    > (A) not taking responsibility for their mistake and
    > (B) abusing me to try and get me to pay up.
    > (C) *and* the supervisor agreed that customer service
    > reps are supposed to know something about the tax
    > issues and are never complete unknowledgable.
    >
    > Verizon sucks!


    I am a Verizon customer. Any time you switch with them if you dont do
    it on your monthly cut off date you get screwed plain and simple. That
    sucks and makes you not to want ANY changes. Personally Verizon is to
    big for the ole britches. Write the CEO or something, I have good luck
    with doing that with other companies and getting results. Good luck




  5. #5
    Quick
    Guest

    Re: Unethical billing practice by Verizon

    [email protected] wrote:
    >
    > I am a Verizon customer. Any time you switch with them
    > if you dont do it on your monthly cut off date you get
    > screwed plain and simple.


    Really? Do you know how the pro-rate is calculated?
    It's not rocket science. Pictures can help. I've switched
    plans inbetween billing dates 4 times now and have
    never had any additional charges. 2 other times I waited
    until my billing date since I had used a disproportional
    amount in the beginning of the month. No problem waiting
    since I planned ahead a couple of weeks.

    -Quick





  6. #6
    Russell
    Guest

    Re: Unethical billing practice by Verizon (not necessarily)

    I dropped Verizon a few days into my next billing period and was charged a
    total of $3.93 - which was the prorated amount. I don't find the way they
    treated me unethical in any way. Just a statement of fact of how I was
    treated and how I feel.

    Russell

    <[email protected]> wrote in message
    news:[email protected]
    >
    > [email protected] wrote:
    >> Recently I moved to different part of the country.
    >> I switched my phone service just one day after my
    >> billing period ended, because previous a customer
    >> service rep had told me that it would be no big deal
    >> to do wait a day or two after the end of the billing
    >> period. One day costs almost nothing.
    >>
    >> Well, guess what. It turned out that I didn't realize,
    >> and they didn't tell me of course, but service for even
    >> one day in a month incurs the full tax load of $10
    >> per month. So my bill is not $1, it's $11! I called
    >> up the customer service people and of course rather
    >> than be gracious, they demanded that I pay and
    >> the supervisor began yelling at me just because
    >> I demanded that they take some responsibility for
    >> their customer service person leading me to believe
    >> I'd pay almost nothing.
    >>
    >> Verizon is a company that gets $1 billion or more
    >> every year in tax breaks from the Federal government,
    >> and doesn't come anywhere near paying the required
    >> 35% tax rate as a result, and here they are
    >>
    >> (A) not taking responsibility for their mistake and
    >> (B) abusing me to try and get me to pay up.
    >> (C) *and* the supervisor agreed that customer service
    >> reps are supposed to know something about the tax
    >> issues and are never complete unknowledgable.
    >>
    >> Verizon sucks!

    >
    > I am a Verizon customer. Any time you switch with them if you dont do
    > it on your monthly cut off date you get screwed plain and simple. That
    > sucks and makes you not to want ANY changes. Personally Verizon is to
    > big for the ole britches. Write the CEO or something, I have good luck
    > with doing that with other companies and getting results. Good luck
    >






  7. #7
    Steve Sobol
    Guest

    Re: Unethical billing practice by Verizon

    [email protected] wrote:
    >
    > I am a Verizon customer. Any time you switch with them if you dont do
    > it on your monthly cut off date you get screwed plain and simple. That
    > sucks and makes you not to want ANY changes. Personally Verizon is to
    > big for the ole britches. Write the CEO or something, I have good luck
    > with doing that with other companies and getting results. Good luck


    Um...

    A few Verizon CSRs have said to me, "don't switch until the first day of your
    billing cycle" for just that reason, trying to prevent problems.

    My current cellular carrier will take your request for a change and put it into
    effect on the day the next billing cycle starts, presumably to prevent such
    issues. (No, I don't use Verizon anymore, but not for that reason...)



    --
    JustThe.net - Apple Valley, CA - http://JustThe.net/ - 888.480.4NET (4638)
    Steven J. Sobol, Geek In Charge / [email protected] / PGP: 0xE3AE35ED

    "The wisdom of a fool won't set you free"
    --New Order, "Bizarre Love Triangle"



  8. #8
    Jack Hamilton
    Guest

    Re: Unethical billing practice by Verizon (not necessarily)

    "Russell" <[email protected]> wrote:

    >I dropped Verizon a few days into my next billing period and was charged a
    >total of $3.93 - which was the prorated amount. I don't find the way they
    >treated me unethical in any way. Just a statement of fact of how I was
    >treated and how I feel.


    Fine, but it's not relevant. The original poster was complaining
    because VZW *didn't* prorate charges.

    Incidentally, when I found a mistake in the taxes on my bill, Verizon
    corrected it and gave me a retroactive credit back to when the problem
    started.


    >Russell
    >
    ><[email protected]> wrote in message
    >news:[email protected]
    >>
    >> [email protected] wrote:
    >>> Recently I moved to different part of the country.
    >>> I switched my phone service just one day after my
    >>> billing period ended, because previous a customer
    >>> service rep had told me that it would be no big deal
    >>> to do wait a day or two after the end of the billing
    >>> period. One day costs almost nothing.
    >>>
    >>> Well, guess what. It turned out that I didn't realize,
    >>> and they didn't tell me of course, but service for even
    >>> one day in a month incurs the full tax load of $10
    >>> per month. So my bill is not $1, it's $11! I called
    >>> up the customer service people and of course rather
    >>> than be gracious, they demanded that I pay and
    >>> the supervisor began yelling at me just because
    >>> I demanded that they take some responsibility for
    >>> their customer service person leading me to believe
    >>> I'd pay almost nothing.
    >>>
    >>> Verizon is a company that gets $1 billion or more
    >>> every year in tax breaks from the Federal government,
    >>> and doesn't come anywhere near paying the required
    >>> 35% tax rate as a result, and here they are
    >>>
    >>> (A) not taking responsibility for their mistake and
    >>> (B) abusing me to try and get me to pay up.
    >>> (C) *and* the supervisor agreed that customer service
    >>> reps are supposed to know something about the tax
    >>> issues and are never complete unknowledgable.
    >>>
    >>> Verizon sucks!

    >>
    >> I am a Verizon customer. Any time you switch with them if you dont do
    >> it on your monthly cut off date you get screwed plain and simple. That
    >> sucks and makes you not to want ANY changes. Personally Verizon is to
    >> big for the ole britches. Write the CEO or something, I have good luck
    >> with doing that with other companies and getting results. Good luck
    >>

    >



    --
    Jack Hamilton
    Sacramento, California
    --
    <> Qui vit sans folie n'est pas si sage qu'il croit.
    <> François VI, duc de La Rochefoucauld



  9. #9
    Philip R. Mann
    Guest

    Re: Unethical billing practice by Verizon (not necessarily)

    On Mon, 02 May 2005 17:23:46 -0700, Jack Hamilton wrote:

    >Fine, but it's not relevant. The original poster was complaining
    >because VZW *didn't* prorate charges.


    Please recheck the original message.

    The original poster was talking about having to pay the full amount of taxes for the month, even though he moved out of state on the first day of the month and changed his service then. Presumably he's talking about a State tax because I don't see why an exchange of phone numbers would require a proration of federal tax any more than it requires a proration of monthly charges.

    The poster was complaining because the taxing authority of his former residence wasn't prorating charges, something beyond VZW's control.










  10. #10
    Xman
    Guest

    Re: Unethical billing practice by Verizon

    Sorry to hear. While you'll get some anal responses which will be dick heads
    that will no doubtly be on Verizon's side with everything...don't listen to
    them. They have very small peckers and can't give their partner's an orgasm
    if they tried. I would love a supervisor trying to yell at me. I could let
    loose and show the ****er that he's not the only dick head on this planet.
    After they recognize me slapping their face with my johnson then will they
    only realize they need to listen to their customer's.

    <[email protected]> wrote in message
    news:[email protected]
    > Recently I moved to different part of the country.
    > I switched my phone service just one day after my
    > billing period ended, because previous a customer
    > service rep had told me that it would be no big deal
    > to do wait a day or two after the end of the billing
    > period. One day costs almost nothing.
    >
    > Well, guess what. It turned out that I didn't realize,
    > and they didn't tell me of course, but service for even
    > one day in a month incurs the full tax load of $10
    > per month. So my bill is not $1, it's $11! I called
    > up the customer service people and of course rather
    > than be gracious, they demanded that I pay and
    > the supervisor began yelling at me just because
    > I demanded that they take some responsibility for
    > their customer service person leading me to believe
    > I'd pay almost nothing.
    >
    > Verizon is a company that gets $1 billion or more
    > every year in tax breaks from the Federal government,
    > and doesn't come anywhere near paying the required
    > 35% tax rate as a result, and here they are
    >
    > (A) not taking responsibility for their mistake and
    > (B) abusing me to try and get me to pay up.
    > (C) *and* the supervisor agreed that customer service
    > reps are supposed to know something about the tax
    > issues and are never complete unknowledgable.
    >
    > Verizon sucks!
    >






  11. #11
    Notan
    Guest

    Re: Unethical billing practice by Verizon

    Xman wrote:
    >
    > Sorry to hear. While you'll get some anal responses which will be dick heads
    > that will no doubtly be on Verizon's side with everything...don't listen to
    > them. They have very small peckers and can't give their partner's an orgasm
    > if they tried. I would love a supervisor trying to yell at me. I could let
    > loose and show the ****er that he's not the only dick head on this planet.
    > After they recognize me slapping their face with my johnson then will they
    > only realize they need to listen to their customer's.


    "their partner's" what?

    "their customer's" what?

    Notan



  12. #12
    pltrgyst
    Guest

    Re: Unethical billing practice by Verizon

    On Wed, 04 May 2005 17:17:14 -0600, Notan <[email protected]> wrote:

    >Xman wrote:
    >>
    >> Sorry to hear. While you'll get some anal responses which will be dick heads
    >> that will no doubtly be on Verizon's side with everything...don't listen to
    >> them. They have very small peckers and can't give their partner's an orgasm
    >> if they tried. I would love a supervisor trying to yell at me. I could let
    >> loose and show the ****er that he's not the only dick head on this planet.
    >> After they recognize me slapping their face with my johnson then will they
    >> only realize they need to listen to their customer's.

    >
    >"their partner's" what?
    >
    >"their customer's" what?


    Yeah, well, people who ***** like that generally only have enough Johnson to
    slap someones nose from about two inches away.

    -- Larry




  13. #13
    Xman
    Guest

    Re: Unethical billing practice by Verizon

    We certainly know you are the teacher's pet that we all hated in high school
    and could never remove the brown **** from your nose if you tried.

    "Notan" <[email protected]> wrote in message
    news:[email protected]
    > Xman wrote:
    >>
    >> Sorry to hear. While you'll get some anal responses which will be dick
    >> heads
    >> that will no doubtly be on Verizon's side with everything...don't listen
    >> to
    >> them. They have very small peckers and can't give their partner's an
    >> orgasm
    >> if they tried. I would love a supervisor trying to yell at me. I could
    >> let
    >> loose and show the ****er that he's not the only dick head on this
    >> planet.
    >> After they recognize me slapping their face with my johnson then will
    >> they
    >> only realize they need to listen to their customer's.

    >
    > "their partner's" what?
    >
    > "their customer's" what?
    >
    > Notan






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