Results 1 to 14 of 14
- 12-14-2005, 04:48 PM #1dcrehrGuest
My complaint:
VirginMobile uses FedEx to deliver new phone. Requires signature.
FedEx delivers at time when I am not at home. I call, tell them when I
WILL be at home. They try to deliver AGAIN when I am not at home...
and on and on....
Call to Virgin. "Well... I can't help it that the company uses FedEx
to ship its phones."
FedEx doesn't care. Virgin Mobile doesn't care.
I will return phone and go with another company (I have been using
Tracfone).
Should I bother being a customer of a company that doesn't care?
DR
› See More: Virgin Mobile - doesn't care about customers
- 12-14-2005, 05:57 PM #2JamesGuest
Re: Virgin Mobile - doesn't care about customers
lol
that has to be the dumbest complaint ever
your not using virgin cause they ship with fedex...
wow...get a life
"dcrehr" <[email protected]> wrote in message
news:[email protected]...
> My complaint:
>
> VirginMobile uses FedEx to deliver new phone. Requires signature.
>
> FedEx delivers at time when I am not at home. I call, tell them when I
> WILL be at home. They try to deliver AGAIN when I am not at home...
> and on and on....
>
> Call to Virgin. "Well... I can't help it that the company uses FedEx
> to ship its phones."
>
> FedEx doesn't care. Virgin Mobile doesn't care.
>
> I will return phone and go with another company (I have been using
> Tracfone).
>
> Should I bother being a customer of a company that doesn't care?
>
> DR
>
- 12-14-2005, 09:36 PM #3dcrehrGuest
Re: Virgin Mobile - doesn't care about customers
You misconstrue.
I will not use Virgin because their service is bad.
Their service is bad because they will do nothing about their poor
shipping system.
Get some courtesy.
- 12-14-2005, 11:20 PM #4Dr. QGuest
Re: Virgin Mobile - doesn't care about customers
TracFone is exactly the same.
dcrehr wrote:
>
> My complaint:
>
> VirginMobile uses FedEx to deliver new phone. Requires signature.
>
> FedEx delivers at time when I am not at home. I call, tell them when I
> WILL be at home. They try to deliver AGAIN when I am not at home...
> and on and on....
>
> Call to Virgin. "Well... I can't help it that the company uses FedEx
> to ship its phones."
>
> FedEx doesn't care. Virgin Mobile doesn't care.
>
> I will return phone and go with another company (I have been using
> Tracfone).
>
> Should I bother being a customer of a company that doesn't care?
>
> DR
- 12-15-2005, 06:58 AM #5SMSGuest
Re: Virgin Mobile - doesn't care about customers
dcrehr wrote:
> My complaint:
>
> VirginMobile uses FedEx to deliver new phone. Requires signature.
>
> FedEx delivers at time when I am not at home. I call, tell them when I
> WILL be at home. They try to deliver AGAIN when I am not at home...
> and on and on....
If it's FedEX ground, then it's really hopeless, because they
essentially are a separate company when if comes to deliveries (the old
RPS). They will not hold a package for pick-up. For all other FedEx
delivery types, they will hold the package at the nearest office for
you, once they make a delivery attempt. If the shipper tells them it's
okay, they will even hold the package for you without making any
delivery attempts (the shipper must approve this because they don't want
fraudulent credit card users shipping packages to FedEx for pickup).
- 12-15-2005, 11:40 AM #6dcrehrGuest
Re: Virgin Mobile - doesn't care about customers
That is absolutely not the point.
When I call FedEx and TELL them that I will not be home until 3PM
(which they acknowledge)... I DON'T want them to try to deliver it at
1PM. It makes no sense. A waste of their time as well as mine.
DR
- 12-15-2005, 11:55 AM #7mrpanitzGuest
Re: Virgin Mobile - doesn't care about customers
every thought of leaving a note? all they need is your signture and
then the fedex person would leave the package or you could leave a note
for them to deliver to
a neighboor....
- 12-15-2005, 11:57 AM #8Seth GoodmanGuest
Re: Virgin Mobile - doesn't care about customers
In article <[email protected]>, on
14 Dec 2005 14:48:23 -0800, dcrehr wrote:
> VirginMobile uses FedEx to deliver new phone. Requires signature.
>
Why not buy one at Target, WalMart, K-Mart, etc.? VM's phones are
widely available at retail outlets, frequently below VM's web prices.
I'm sure that's what Admiral Spruance would do! ;-)
--
Seth Goodman
- 12-15-2005, 04:52 PM #9Steve SobolGuest
Re: Virgin Mobile - doesn't care about customers
dcrehr wrote:
> That is absolutely not the point.
Yes, it is.
> When I call FedEx and TELL them that I will not be home until 3PM
> (which they acknowledge)... I DON'T want them to try to deliver it at
> 1PM. It makes no sense. A waste of their time as well as mine.
Why don't you have it delivered to work?
NONE, I repeat NONE, of the package services can guarantee a time frame when
they'll be able to drop off the package. Nor will they.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
- 12-15-2005, 08:54 PM #10markansas859Guest
Re: Virgin Mobile - doesn't care about customers
"dcrehr" <[email protected]> wrote in message
news:[email protected]...
> My complaint:
>
> VirginMobile uses FedEx to deliver new phone. Requires signature.
>
> FedEx delivers at time when I am not at home. I call, tell them when I
> WILL be at home. They try to deliver AGAIN when I am not at home...
> and on and on....
>
> Call to Virgin. "Well... I can't help it that the company uses FedEx
> to ship its phones."
>
> FedEx doesn't care. Virgin Mobile doesn't care.
>
> I will return phone and go with another company (I have been using
> Tracfone).
>
> Should I bother being a customer of a company that doesn't care?
>
> DR
its more the fault of F*CK UP than Virgin Mobile
I bought something from someone on ebay, my certified address is a P.O. Box,
because thats the addy my credit card matches
I gave shipper street addy, and he ships to PO Box anyway
I call F*CK UP, and gave then street addy, even told them it was on the main
business route through town, and it still took them 3 days tp deliver it 45
miles from the texarkana warehouse.
- 12-15-2005, 11:57 PM #11Steve SobolGuest
Re: Virgin Mobile - doesn't care about customers
markansas859 wrote:
> its more the fault of F*CK UP than Virgin Mobile
>
> I bought something from someone on ebay, my certified address is a P.O. Box,
> because thats the addy my credit card matches
>
> I gave shipper street addy, and he ships to PO Box anyway
Uh.
FedEx doesn't ship to PO Boxes.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
- 12-17-2005, 11:46 AM #12markansas859Guest
Re: Virgin Mobile - doesn't care about customers
"Steve Sobol" <[email protected]> wrote in message
news:[email protected]...
> markansas859 wrote:
>
>> its more the fault of F*CK UP than Virgin Mobile
>>
>> I bought something from someone on ebay, my certified address is a P.O.
>> Box, because thats the addy my credit card matches
>>
>> I gave shipper street addy, and he ships to PO Box anyway
>
> Uh.
>
> FedEx doesn't ship to PO Boxes.
>
yeah, I KNOW
thats why I sent shipper street addy, also, which he ignored
and thats why when I was made aware of a problem, I called F*CK UP, and gave
them street addy, with detailed directions
still took them 3 days to get it to me from 45 miles away
what part of that don't you understand??
- 12-17-2005, 12:35 PM #13Whitey BulgerGuest
Re: Virgin Mobile - doesn't care about customers
On Sat, 17 Dec 2005 11:46:26 -0600, "markansas859"
<[email protected]> wrote:
>
>"Steve Sobol" <[email protected]> wrote in message
>news:[email protected]...
>> markansas859 wrote:
>>
>>> its more the fault of F*CK UP than Virgin Mobile
>>>
>>> I bought something from someone on ebay, my certified address is a P.O.
>>> Box, because thats the addy my credit card matches
>>>
>>> I gave shipper street addy, and he ships to PO Box anyway
>>
>> Uh.
>>
>> FedEx doesn't ship to PO Boxes.
>>
>yeah, I KNOW
>
>thats why I sent shipper street addy, also, which he ignored
>
>and thats why when I was made aware of a problem, I called F*CK UP, and gave
>them street addy, with detailed directions
>
>still took them 3 days to get it to me from 45 miles away
>
>what part of that don't you understand??
>
>
It might be time to let go and get on with your life. We don't need to
share your rage.
- 12-17-2005, 01:15 PM #14Steve SobolGuest
Re: Virgin Mobile - doesn't care about customers
markansas859 wrote:
> thats why I sent shipper street addy, also, which he ignored
>
> and thats why when I was made aware of a problem, I called F*CK UP, and gave
> them street addy, with detailed directions
>
> still took them 3 days to get it to me from 45 miles away
>
> what part of that don't you understand??
The part where you're pissed off at FedEx. You should be pissed off at
whoever shipped to the PO Box in the first place.
--
Steve Sobol, Professional Geek 888-480-4638 PGP: 0xE3AE35ED
Company website: http://JustThe.net/
Personal blog, resume, portfolio: http://SteveSobol.com/
E: [email protected] Snail: 22674 Motnocab Road, Apple Valley, CA 92307
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