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  1. #1
    A. Nonimus
    Guest
    I highly recommend not using pagepluscellular.
    Not because their phone service is bad, but because their customer
    service is non-existent and their business plan is horrible.

    What they do is, they make you renew (buy more minutes) every 120
    days. First of all, this is really stupid because they do NOT even
    offer a one year service plan. Soooo, you have to mark your calendar
    and remember to buy more minutes every 4 months, even if you don't
    need any more, OR they will not only cut off your service, but ALSO
    TAKE AWAY ALL YOUR SAVED MINUTES.

    I had over 600 minutes saved, and because I was ONE DAY late, they
    took away all my minutes. I talked to the supervisor and told them if
    they don't give me back at least half my saved minutes, I would cancel
    my service, never use them again, and go on the net and tell everyone
    how lousy their service is. They would not budge on the saved minutes,
    so I am keeping my promise.

    Pagepluscellular is stupid not to offer a year's service to anyone who
    wants it, they should notify you on your home phone or email when your
    120 days are going to be up, and they should not be so greedy as to
    take your saved minutes away immediately the day after your 120 days
    of service has passed. (How about a damned grace period?)

    I will never do business with them again and recommend you don't
    either. Why should we? They obviously don't have any concept of
    customer service, and make no effort to avoid problems such as these
    by sending emails or making phone calls when your service is up. All
    they do is put a little note that you have a text message at the top
    of your phone when you turn it on. This does not help if you just use
    your phone once or twice a month and don't see it in time, or if you
    don't pay close attention to that tiny little icon for Msgs at the top
    of your phone menu.



    See More: Don't use pagepluscellular




  2. #2
    willbill
    Guest

    Re: Don't use pagepluscellular

    A. Nonimus wrote:

    > I highly recommend not using pagepluscellular.
    > Not because their phone service is bad, but because their customer
    > service is non-existent and their business plan is horrible.



    what a bunch of nonsense this is

    you are pretty stupid


    >
    > What they do is, they make you renew (buy more minutes) every 120
    > days. First of all, this is really stupid because they do NOT even
    > offer a one year service plan. Soooo, you have to mark your calendar
    > and remember to buy more minutes every 4 months, even if you don't
    > need any more, OR they will not only cut off your service, but ALSO
    > TAKE AWAY ALL YOUR SAVED MINUTES.
    >
    > I had over 600 minutes saved, and because I was ONE DAY late, they
    > took away all my minutes. I talked to the supervisor and told them if
    > they don't give me back at least half my saved minutes, I would cancel
    > my service, never use them again, and go on the net and tell everyone
    > how lousy their service is. They would not budge on the saved minutes,
    > so I am keeping my promise.
    >
    > Pagepluscellular is stupid not to offer a year's service to anyone who
    > wants it, they should notify you on your home phone or email when your
    > 120 days are going to be up, and they should not be so greedy as to
    > take your saved minutes away immediately the day after your 120 days
    > of service has passed. (How about a damned grace period?)



    hey, sign up for TracFone

    you'll surely like it at twice the cost

    i mean anytime TracFone is on, it shows you
    your time remaining and your expire date.

    it will, of course, cost you slightly more than
    _*TWICE*_ that of PagePlus


    >
    > I will never do business with them again and recommend you don't
    > either. Why should we? They obviously don't have any concept of
    > customer service, and make no effort to avoid problems such as these
    > by sending emails or making phone calls when your service is up. All
    > they do is put a little note that you have a text message at the top
    > of your phone when you turn it on. This does not help if you just use
    > your phone once or twice a month and don't see it in time, or if you
    > don't pay close attention to that tiny little icon for Msgs at the top
    > of your phone menu.



    i've used both TracFone and PagePlus this past 2 years

    my vote goes to PagePlus


    bill



  3. #3
    prepaidwirelessguy
    Guest

    Re: Don't use pagepluscellular

    Completely understand and agree with your frustration. What this is
    really a good lesson for is for new prepaid customers seeking a
    carrier. Historically, minutes/dollars always expired between 60 to
    120 days depending on the carrier. Basically, even if you don't use
    your phone, there's still a network carrying cost, and carriers don't
    actually recognize revenue until dollars/minutes are used, so at some
    point they need to sweep your account to have a profitable business.
    Absolutely agreed that there should be messaging and reminders so that
    you never lose what you've paid for...that's an awful feeling! In
    recent years providers have started offering 365 day expirations,
    which is extremely valuable particularly for those who don't use their
    phone regularly. But they usually require that you load on more
    money...let's say $100 instead of just $10 or $20 for that benefit.
    You can get really great deals in prepaid, so just look around, and
    definitely check the expiration policies and notification....great
    point!

    Cheers,
    PrepaidWirelessGuy
    www.prepaid-wireless-guide.com



  4. #4
    A. Nonimus
    Guest

    Re: Don't use pagepluscellular

    On Jun 11, 2:29 pm, Greg P <[email protected]> wrote:
    > On Tue, 10 Jun 2008 09:28:09 -0500, George <[email protected]>
    > wrote:
    >
    > >A. Nonimus says...

    >
    > > > I highly recommend not using pagepluscellular. Not
    > > > because their phone service is bad, but because their
    > > > customer service is non-existent and their business plan
    > > > is horrible.

    >
    > > > What they do is, they make you renew (buy more minutes)
    > > > every 120 days. First of all, this is really stupid
    > > > because they do NOT even offer a one year service plan.
    > > > Soooo, you have to mark your calendar and remember to
    > > > buy more minutes every 4 months, even if you don't need
    > > > any more, OR they will not only cut off your service,
    > > > but ALSO TAKE AWAY ALL YOUR SAVED MINUTES.

    >
    > >-etc-

    >
    > >Well, A., this is the way pretty much all prepaid plans
    > >work. There are some exceptions, but most, including the
    > >Airvoice Wireless I use, do it exactly the same way. To
    > >roll over your unused minutes, you have to buy more before
    > >yours expire. If you're a day late, you lose them. This is
    > >made quite clear when you sign up, and they did exactly the
    > >right thing in refusing to yield to your threats.

    >
    > >For those with good Verizon service, PagePlus is one of the
    > >best, and least expensive, prepaid options available. And
    > >you forgot to mention that it's only a minimum $10 every
    > >four months ($2.50 a month), which makes it really great for
    > >occasional low useage callers. If you forget, and lose your
    > >rollover minutes, it really only costs you if you would have
    > >used those minutes anyway. And if you had 600 minutes
    > >accrued, when were you planning on using them?

    >
    > >And what better/cheaper service are you now going to switch
    > >to?

    >
    > I agree with George.


    It's the principle of the thing. I don't like doing business with
    companies who treat their customers like dirt.

    Also, if no one ever complains about these policies, they will never
    change. I am for changing the things that are wrong.

    By complaining I can encourage PagePlus and others to offer a 1 year
    contract. Yes, I would still have to remember at the end of the year,
    but remembering once a year is a lot easier than remembering 3 times a
    year.

    Then again, they could offer what TracFone offers: A $4.95 fee to
    automatically recharge your minutes in case you forget.

    And another thing TracFone offers: A one year service contract.

    Yes, Tracfone is more expensive, but not so much so that it isn't
    worth it, to avoid the hassle of having to renew every 4 months, and
    to not RISK losing one's accumulated minutes.

    So why don't I just switch to Tracfone?

    Well, I would do so, without hesitation. My wife has it and I find it
    much easier and it's nice to know that 1) they will contact me by
    email and phone before my service runs out; and 2) they will recharge
    for $4.95 for x number of minutes/service to keep me from losing my
    accumulated minutes .

    I would go with TracFone right now IF it would work with my phone. But
    it does not, so I am apparently stuck with this scumbag company
    PagePlus until my phone dies, at which point I WILL THEN switch to
    TracFone.




  5. #5
    Todd Allcock
    Guest

    Re: Don't use pagepluscellular

    At 18 Jun 2008 10:50:53 -0700 A. Nonimus wrote:

    > It's the principle of the thing. I don't like doing business with
    > companies who treat their customers like dirt.
    >
    > Also, if no one ever complains about these policies, they will never
    > change. I am for changing the things that are wrong.
    >
    > By complaining I can encourage PagePlus and others to offer a 1 year
    > contract.


    If anything, your complaint and the ensuing replies have probably provided
    a penny-ante outfit like PagePlus free advertising. Not many people know
    about them! As they say, there's no such thing as bad press.

    > Yes, I would still have to remember at the end of the year,
    > but remembering once a year is a lot easier than remembering 3 times a
    > year.


    True. That's the great thing about a free market- if you don't like one
    company's policies, switch to another. If you can remember to refill your
    phone, Tracfone is a better fit for you.

    > Then again, they could offer what TracFone offers: A $4.95 fee to
    > automatically recharge your minutes in case you forget.


    They could, but they don't. Again, Tracfone sounds better for you. I'll
    take the PagePlus $0.08/min rate and $40 yearly minimum ($10 every 120 days)
    myself, but to each their own.

    > And another thing TracFone offers: A one year service contract.
    >
    > Yes, Tracfone is more expensive, but not so much so that it isn't
    > worth it, to avoid the hassle of having to renew every 4 months, and
    > to not RISK losing one's accumulated minutes.



    It's not worth it to me- my PagePlus service is a seldom used backup for my
    contract T-Mobile GSM service. I want the lowest monthly rate ($2.50) and
    really don't care how muxh the minutes cost, since I only use a handful a
    year..

    > So why don't I just switch to Tracfone?


    Because you're just as f---ing cheap as the rest of us, I'm guessing, and
    you're all talk and bluster, but at the end of the day cheap is more
    important to you than good customer service. "Champagne taste on a beer
    budget" as the saying goes...


    > Well, I would do so, without hesitation. My wife has it and I find it
    > much easier and it's nice to know that 1) they will contact me by
    > email and phone before my service runs out; and 2) they will recharge
    > for $4.95 for x number of minutes/service to keep me from losing my
    > accumulated minutes .



    So switch already...

    > I would go with TracFone right now IF it would work with my phone. But
    > it does not, so I am apparently stuck with this scumbag company
    > PagePlus until my phone dies, at which point I WILL THEN switch to
    > TracFone.


    And lose another pile of accumulated minutes? Puh-lese- that'd make you
    the stupidest consumer ob the planet if you actually believe anything
    you've wrote in your rants. The time to switch would be now, when your
    accumulation already expired- not when your current phone dies after you've
    banked another several hundred unused minutes.

    Brand new Tracfones start at $12.50 at Walmart or Target. Are you really
    telling us you'd really stick with a company you claim to hate because you
    won't spend TWELVE BUCKS on a different phone?

    The reality is, despite how angry you are with PagePlus, you'd still rather
    spend $2.50/month on service than the $7 minimum Tracfone requires. We now
    know what your "principles" are worth- less than $12, apparently...






  6. #6
    A. Nonimus
    Guest

    Re: Don't use pagepluscellular

    On Jun 18, 7:00*pm, Todd Allcock <[email protected]> wrote:
    > At 18 Jun 2008 10:50:53 -0700 A. Nonimus wrote:
    >
    > > It's the principle of the thing. I don't like doing business with
    > > companies who treat their customers like dirt.

    >
    > > Also, if no one ever complains about these policies, they will never
    > > change. I am for changing the things that are wrong.

    >
    > > By complaining I can encourage PagePlus and others to offer a 1 year
    > > contract.

    >
    > If anything, your complaint and the ensuing replies have probably provided
    > a penny-ante outfit like PagePlus free advertising. *Not many people know
    > about them! *As they say, there's no such thing as bad press.
    >
    > > Yes, I would still have to remember at the end of the year,
    > > but remembering once a year is a lot easier than remembering 3 times a
    > > year.

    >
    > True. *That's the great thing about a free market- if you don't like one
    > company's policies, switch to another. *If you can remember to refill your
    > phone, Tracfone is a better fit for you.
    >
    > > Then again, they could offer what TracFone offers: A $4.95 fee to
    > > automatically recharge your minutes in case you forget.

    >
    > They could, but they don't. *Again, Tracfone sounds better for you. *I'll
    > take the PagePlus $0.08/min rate and $40 yearly minimum ($10 every 120 days)
    > *myself, but to each their own.
    >
    > > And another thing TracFone offers: A one year service contract.

    >
    > > Yes, Tracfone is more expensive, but not so much so that it isn't
    > > worth it, to avoid the hassle of having to renew every 4 months, and
    > > to not RISK losing one's accumulated minutes.

    >
    > It's not worth it to me- my PagePlus service is a seldom used backup for my
    > contract T-Mobile GSM service. *I want the lowest monthly rate ($2.50) and
    > really don't care how muxh the minutes cost, since I only use a handful a
    > year..
    >
    > > So why don't I just switch to Tracfone?

    >
    > Because you're just as f---ing cheap as the rest of us, I'm guessing, and
    > you're all talk and bluster, but at the end of the day cheap is more
    > important to you than good customer service. *"Champagne taste on a beer
    > budget" as the saying goes...
    >
    > > Well, I would do so, without hesitation. My wife has it and I find it
    > > much easier and it's nice to know that 1) they will contact me by
    > > email and phone before my service runs out; and 2) they will recharge
    > > for $4.95 for x number of minutes/service to keep me from losing my
    > > accumulated minutes .

    >
    > So switch already...
    >
    > > I would go with TracFone right now IF it would work with my phone. But
    > > it does not, so I am apparently stuck with this scumbag company
    > > PagePlus until my phone dies, at which point I WILL THEN switch to
    > > TracFone.

    >
    > And lose another pile of accumulated minutes? *Puh-lese- that'd make you
    > the stupidest consumer ob the planet if you actually believe anything
    > you've wrote in your rants. *The time to switch would be now, when your
    > accumulation already expired- not when your current phone dies after you've
    > banked another several hundred unused minutes.
    >
    > Brand new Tracfones start at $12.50 at Walmart or Target. *Are you really
    > telling us you'd really stick with a company you claim to hate because you
    > won't spend TWELVE BUCKS on a different phone? *
    >
    > The reality is, despite how angry you are with PagePlus, you'd still rather
    > spend $2.50/month on service than the $7 minimum Tracfone requires. *We now
    > know what your "principles" are worth- less than $12, apparently... *


    You're a complete moron because you make a lot of stupid and untrue
    assumptions:
    1) that I am sticking with Pageplus. I'm not. I''ll find another
    service that works with my phone or I'll buy a Tracfone.
    2) that I won't spend $12 on a new phone. Well, no - I'll spend $40-70
    because I'm NOT a cheapskate like you, I want a decent phone, not the
    cheapest crap that doesn't work well.
    3) that I would rather spend 2.50/month with pageplus than $7 with
    Tracfone. Again,if my phone worked with Tracfone I'd have switched
    already. My wife has Tracfone and we prefer it because of their good
    customer service and no loss of minutes, ever. It's NOT about the
    cheapest deal, it's about the cheapest deal WITH a decent company who
    doesn't treat their customers like dirt like PagePlus does.
    4) champagne taste on a beer budget? No. I'd rather drink GOOD beer,
    though -not some cheap crappy beer that tastes like crap and makes me
    sick (pageplus brand). On the other hand if I can pay a little more
    and get a very good tasting beer then I'll pay a little more
    (Tracfone).

    Fortunately, I'm NOT like you!

    So you are just plain wrong about me. But you have every right to deal
    with pageplus and I encourage you to do so if you are happy with their
    treating you like they could care less if they have your business or
    not. You probably like the cable company and DMV too, and drink the
    cheapest beer you can buy.




  7. #7
    Todd Allcock
    Guest

    Re: Don't use pagepluscellular

    At 20 Jun 2008 15:09:09 -0700 A. Nonimus wrote:

    > You're a complete moron because you make a lot of stupid and untrue
    > assumptions:
    > 1) that I am sticking with Pageplus. I'm not. I''ll find another
    > service that works with my phone or I'll buy a Tracfone.


    You're already sold on Tracfone- why try another two-bit Verizon reseller
    (Verizon or their resellers are all that'll likely work with your current
    phone) when yoy already know what you want? Just to reuse your existing
    phone?


    > 2) that I won't spend $12 on a new phone. Well, no - I'll spend $40-70
    > because I'm NOT a cheapskate like you, I want a decent phone, not the
    > cheapest crap that doesn't work well.



    You realize Tracfone subsidizes their hardware, right? The cheapest
    crappiest phone on plant Earth costs sbout $40 to manufacture (and the $12
    Tracfone is superior to those $40 phones that are only sold in emerging
    nati ns.)

    > 3) that I would rather spend 2.50/month with pageplus than $7 with
    > Tracfone. Again,if my phone worked with Tracfone I'd have switched
    > already. My wife has Tracfone and we prefer it because of their good
    > customer service and no loss of minutes, ever. It's NOT about the
    > cheapest deal, it's about the cheapest deal WITH a decent company who
    > doesn't treat their customers like dirt like PagePlus does.



    Again, in my case, my PP phone is just an emergency backup for my "real"
    phone service, so my needs are different than yours. I've used three
    minutes of PagePlus airtime in the last six months. Even if Tracfone gave
    free foot massages with service, $7/month for essentially NO usage is too
    much, so for me it's about the cheapest deal with good coverage, since
    coverage is the ONLY reason I need PagePlus. Tracfone's mostly AT&T-based
    coverage is much smaller than PagePlus' Verizon-based coverage with the
    ability to roam on any CDMA carrier (at additional charge.) I'll happily
    put up with PP's lack of CUSTOMER service over other prepaid carriers' lack
    of CELLULAR service.

    > 4) champagne taste on a beer budget? No. I'd rather drink GOOD beer,
    > though -not some cheap crappy beer that tastes like crap and makes me
    > sick (pageplus brand). On the other hand if I can pay a little more
    > and get a very good tasting beer then I'll pay a little more
    > (Tracfone).


    Fine- you have only one criteria for service- good customer service. All
    other aspects of service- like price or coverage, are less important to
    you. Other people have different priorities- mine is ubiquitous coverage.

    > Fortunately, I'm NOT like you!
    >
    > So you are just plain wrong about me. But you have every right to deal
    > with pageplus and I encourage you to do so if you are happy with their
    > treating you like they could care less if they have your business or
    > not.


    I have never once been treated good, bad, or otherwise by PagePlus- I've
    never even spoken to them. An independent dealer activated my phone, and
    I've done all refills (timely) via automated phone calls. I've never once
    contacted PagePlus about anything. If I screw up and lose my accumulated
    minutes, so be it- I don't use them anyway. My PP phone is like insurance-
    I only need it when things are going wrong!

    > You probably like the cable company and DMV too, and drink the
    > cheapest beer you can buy.


    No, but I shop based on my needs, and take full responsibility for my
    actions. YOU missed your refill date, and blame them for not warning you
    first or forgiving you for it retroactively. While it might have been nice
    if they had, they had no obligation to, and at the end of the day, it was
    still you that screwed up.






  8. #8
    Todd Allcock
    Guest

    Re: Don't use pagepluscellular


    "A. Nonimus" <[email protected]> wrote in message
    news:[email protected]...

    > So you are just plain wrong about me. But you have every right to deal
    > with pageplus and I encourage you to do so if you are happy with their
    > treating you like they could care less if they have your business or
    > not. You probably like the cable company and DMV too, and drink the
    > cheapest beer you can buy.


    Sorry to revisit an old thread, but in one of those delicious ironies that
    make life interesting, not two weeks after going toe-to-toe with "A.
    Nonimus" and his anti-PagePlus rant, I goofed and let my PagePlus minutes
    expire while I was out of town!

    As others have confirmed, I made a quick call to PagePlus CS and they
    happily restored half of my expired balance, (with the clear warning that
    this was a one-time courtesy, and I wouldn't receive the same consideration
    again.)

    No complaints from me, even if they hadn't restored anything. I'm a big
    boy- I goofed, and I'm willing to accept the consequences of my stupidity.
    (I keep a alarm on my smartphone to remind me a day or two before
    expiration, but forgot to reset it when I last refilled at the beginning of
    March! I was sure to reset for November 3rd this time!)

    PagePlus, since this thread was last visited, has added online account
    management, and will be launching MMS and data services by August 1st.








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