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- 06-09-2008, 07:05 PM #1A. NonimusGuest
I highly recommend not using pagepluscellular.
Not because their phone service is bad, but because their customer
service is non-existent and their business plan is horrible.
What they do is, they make you renew (buy more minutes) every 120
days. First of all, this is really stupid because they do NOT even
offer a one year service plan. Soooo, you have to mark your calendar
and remember to buy more minutes every 4 months, even if you don't
need any more, OR they will not only cut off your service, but ALSO
TAKE AWAY ALL YOUR SAVED MINUTES.
I had over 600 minutes saved, and because I was ONE DAY late, they
took away all my minutes. I talked to the supervisor and told them if
they don't give me back at least half my saved minutes, I would cancel
my service, never use them again, and go on the net and tell everyone
how lousy their service is. They would not budge on the saved minutes,
so I am keeping my promise.
Pagepluscellular is stupid not to offer a year's service to anyone who
wants it, they should notify you on your home phone or email when your
120 days are going to be up, and they should not be so greedy as to
take your saved minutes away immediately the day after your 120 days
of service has passed. (How about a damned grace period?)
I will never do business with them again and recommend you don't
either. Why should we? They obviously don't have any concept of
customer service, and make no effort to avoid problems such as these
by sending emails or making phone calls when your service is up. All
they do is put a little note that you have a text message at the top
of your phone when you turn it on. This does not help if you just use
your phone once or twice a month and don't see it in time, or if you
don't pay close attention to that tiny little icon for Msgs at the top
of your phone menu.
› See More: Don't use pagepluscellular
- 06-11-2008, 08:14 PM #2willbillGuest
Re: Don't use pagepluscellular
A. Nonimus wrote:
> I highly recommend not using pagepluscellular.
> Not because their phone service is bad, but because their customer
> service is non-existent and their business plan is horrible.
what a bunch of nonsense this is
you are pretty stupid
>
> What they do is, they make you renew (buy more minutes) every 120
> days. First of all, this is really stupid because they do NOT even
> offer a one year service plan. Soooo, you have to mark your calendar
> and remember to buy more minutes every 4 months, even if you don't
> need any more, OR they will not only cut off your service, but ALSO
> TAKE AWAY ALL YOUR SAVED MINUTES.
>
> I had over 600 minutes saved, and because I was ONE DAY late, they
> took away all my minutes. I talked to the supervisor and told them if
> they don't give me back at least half my saved minutes, I would cancel
> my service, never use them again, and go on the net and tell everyone
> how lousy their service is. They would not budge on the saved minutes,
> so I am keeping my promise.
>
> Pagepluscellular is stupid not to offer a year's service to anyone who
> wants it, they should notify you on your home phone or email when your
> 120 days are going to be up, and they should not be so greedy as to
> take your saved minutes away immediately the day after your 120 days
> of service has passed. (How about a damned grace period?)
hey, sign up for TracFone
you'll surely like it at twice the cost
i mean anytime TracFone is on, it shows you
your time remaining and your expire date.
it will, of course, cost you slightly more than
_*TWICE*_ that of PagePlus
>
> I will never do business with them again and recommend you don't
> either. Why should we? They obviously don't have any concept of
> customer service, and make no effort to avoid problems such as these
> by sending emails or making phone calls when your service is up. All
> they do is put a little note that you have a text message at the top
> of your phone when you turn it on. This does not help if you just use
> your phone once or twice a month and don't see it in time, or if you
> don't pay close attention to that tiny little icon for Msgs at the top
> of your phone menu.
i've used both TracFone and PagePlus this past 2 years
my vote goes to PagePlus
bill
- 06-17-2008, 08:43 PM #3prepaidwirelessguyGuest
Re: Don't use pagepluscellular
Completely understand and agree with your frustration. What this is
really a good lesson for is for new prepaid customers seeking a
carrier. Historically, minutes/dollars always expired between 60 to
120 days depending on the carrier. Basically, even if you don't use
your phone, there's still a network carrying cost, and carriers don't
actually recognize revenue until dollars/minutes are used, so at some
point they need to sweep your account to have a profitable business.
Absolutely agreed that there should be messaging and reminders so that
you never lose what you've paid for...that's an awful feeling! In
recent years providers have started offering 365 day expirations,
which is extremely valuable particularly for those who don't use their
phone regularly. But they usually require that you load on more
money...let's say $100 instead of just $10 or $20 for that benefit.
You can get really great deals in prepaid, so just look around, and
definitely check the expiration policies and notification....great
point!
Cheers,
PrepaidWirelessGuy
www.prepaid-wireless-guide.com
- 06-18-2008, 11:50 AM #4A. NonimusGuest
Re: Don't use pagepluscellular
On Jun 11, 2:29 pm, Greg P <[email protected]> wrote:
> On Tue, 10 Jun 2008 09:28:09 -0500, George <[email protected]>
> wrote:
>
> >A. Nonimus says...
>
> > > I highly recommend not using pagepluscellular. Not
> > > because their phone service is bad, but because their
> > > customer service is non-existent and their business plan
> > > is horrible.
>
> > > What they do is, they make you renew (buy more minutes)
> > > every 120 days. First of all, this is really stupid
> > > because they do NOT even offer a one year service plan.
> > > Soooo, you have to mark your calendar and remember to
> > > buy more minutes every 4 months, even if you don't need
> > > any more, OR they will not only cut off your service,
> > > but ALSO TAKE AWAY ALL YOUR SAVED MINUTES.
>
> >-etc-
>
> >Well, A., this is the way pretty much all prepaid plans
> >work. There are some exceptions, but most, including the
> >Airvoice Wireless I use, do it exactly the same way. To
> >roll over your unused minutes, you have to buy more before
> >yours expire. If you're a day late, you lose them. This is
> >made quite clear when you sign up, and they did exactly the
> >right thing in refusing to yield to your threats.
>
> >For those with good Verizon service, PagePlus is one of the
> >best, and least expensive, prepaid options available. And
> >you forgot to mention that it's only a minimum $10 every
> >four months ($2.50 a month), which makes it really great for
> >occasional low useage callers. If you forget, and lose your
> >rollover minutes, it really only costs you if you would have
> >used those minutes anyway. And if you had 600 minutes
> >accrued, when were you planning on using them?
>
> >And what better/cheaper service are you now going to switch
> >to?
>
> I agree with George.
It's the principle of the thing. I don't like doing business with
companies who treat their customers like dirt.
Also, if no one ever complains about these policies, they will never
change. I am for changing the things that are wrong.
By complaining I can encourage PagePlus and others to offer a 1 year
contract. Yes, I would still have to remember at the end of the year,
but remembering once a year is a lot easier than remembering 3 times a
year.
Then again, they could offer what TracFone offers: A $4.95 fee to
automatically recharge your minutes in case you forget.
And another thing TracFone offers: A one year service contract.
Yes, Tracfone is more expensive, but not so much so that it isn't
worth it, to avoid the hassle of having to renew every 4 months, and
to not RISK losing one's accumulated minutes.
So why don't I just switch to Tracfone?
Well, I would do so, without hesitation. My wife has it and I find it
much easier and it's nice to know that 1) they will contact me by
email and phone before my service runs out; and 2) they will recharge
for $4.95 for x number of minutes/service to keep me from losing my
accumulated minutes .
I would go with TracFone right now IF it would work with my phone. But
it does not, so I am apparently stuck with this scumbag company
PagePlus until my phone dies, at which point I WILL THEN switch to
TracFone.
- 06-18-2008, 05:00 PM #5Todd AllcockGuest
Re: Don't use pagepluscellular
At 18 Jun 2008 10:50:53 -0700 A. Nonimus wrote:
> It's the principle of the thing. I don't like doing business with
> companies who treat their customers like dirt.
>
> Also, if no one ever complains about these policies, they will never
> change. I am for changing the things that are wrong.
>
> By complaining I can encourage PagePlus and others to offer a 1 year
> contract.
If anything, your complaint and the ensuing replies have probably provided
a penny-ante outfit like PagePlus free advertising. Not many people know
about them! As they say, there's no such thing as bad press.
> Yes, I would still have to remember at the end of the year,
> but remembering once a year is a lot easier than remembering 3 times a
> year.
True. That's the great thing about a free market- if you don't like one
company's policies, switch to another. If you can remember to refill your
phone, Tracfone is a better fit for you.
> Then again, they could offer what TracFone offers: A $4.95 fee to
> automatically recharge your minutes in case you forget.
They could, but they don't. Again, Tracfone sounds better for you. I'll
take the PagePlus $0.08/min rate and $40 yearly minimum ($10 every 120 days)
myself, but to each their own.
> And another thing TracFone offers: A one year service contract.
>
> Yes, Tracfone is more expensive, but not so much so that it isn't
> worth it, to avoid the hassle of having to renew every 4 months, and
> to not RISK losing one's accumulated minutes.
It's not worth it to me- my PagePlus service is a seldom used backup for my
contract T-Mobile GSM service. I want the lowest monthly rate ($2.50) and
really don't care how muxh the minutes cost, since I only use a handful a
year..
> So why don't I just switch to Tracfone?
Because you're just as f---ing cheap as the rest of us, I'm guessing, and
you're all talk and bluster, but at the end of the day cheap is more
important to you than good customer service. "Champagne taste on a beer
budget" as the saying goes...
> Well, I would do so, without hesitation. My wife has it and I find it
> much easier and it's nice to know that 1) they will contact me by
> email and phone before my service runs out; and 2) they will recharge
> for $4.95 for x number of minutes/service to keep me from losing my
> accumulated minutes .
So switch already...
> I would go with TracFone right now IF it would work with my phone. But
> it does not, so I am apparently stuck with this scumbag company
> PagePlus until my phone dies, at which point I WILL THEN switch to
> TracFone.
And lose another pile of accumulated minutes? Puh-lese- that'd make you
the stupidest consumer ob the planet if you actually believe anything
you've wrote in your rants. The time to switch would be now, when your
accumulation already expired- not when your current phone dies after you've
banked another several hundred unused minutes.
Brand new Tracfones start at $12.50 at Walmart or Target. Are you really
telling us you'd really stick with a company you claim to hate because you
won't spend TWELVE BUCKS on a different phone?
The reality is, despite how angry you are with PagePlus, you'd still rather
spend $2.50/month on service than the $7 minimum Tracfone requires. We now
know what your "principles" are worth- less than $12, apparently...
- 06-20-2008, 04:09 PM #6A. NonimusGuest
Re: Don't use pagepluscellular
On Jun 18, 7:00*pm, Todd Allcock <[email protected]> wrote:
> At 18 Jun 2008 10:50:53 -0700 A. Nonimus wrote:
>
> > It's the principle of the thing. I don't like doing business with
> > companies who treat their customers like dirt.
>
> > Also, if no one ever complains about these policies, they will never
> > change. I am for changing the things that are wrong.
>
> > By complaining I can encourage PagePlus and others to offer a 1 year
> > contract.
>
> If anything, your complaint and the ensuing replies have probably provided
> a penny-ante outfit like PagePlus free advertising. *Not many people know
> about them! *As they say, there's no such thing as bad press.
>
> > Yes, I would still have to remember at the end of the year,
> > but remembering once a year is a lot easier than remembering 3 times a
> > year.
>
> True. *That's the great thing about a free market- if you don't like one
> company's policies, switch to another. *If you can remember to refill your
> phone, Tracfone is a better fit for you.
>
> > Then again, they could offer what TracFone offers: A $4.95 fee to
> > automatically recharge your minutes in case you forget.
>
> They could, but they don't. *Again, Tracfone sounds better for you. *I'll
> take the PagePlus $0.08/min rate and $40 yearly minimum ($10 every 120 days)
> *myself, but to each their own.
>
> > And another thing TracFone offers: A one year service contract.
>
> > Yes, Tracfone is more expensive, but not so much so that it isn't
> > worth it, to avoid the hassle of having to renew every 4 months, and
> > to not RISK losing one's accumulated minutes.
>
> It's not worth it to me- my PagePlus service is a seldom used backup for my
> contract T-Mobile GSM service. *I want the lowest monthly rate ($2.50) and
> really don't care how muxh the minutes cost, since I only use a handful a
> year..
>
> > So why don't I just switch to Tracfone?
>
> Because you're just as f---ing cheap as the rest of us, I'm guessing, and
> you're all talk and bluster, but at the end of the day cheap is more
> important to you than good customer service. *"Champagne taste on a beer
> budget" as the saying goes...
>
> > Well, I would do so, without hesitation. My wife has it and I find it
> > much easier and it's nice to know that 1) they will contact me by
> > email and phone before my service runs out; and 2) they will recharge
> > for $4.95 for x number of minutes/service to keep me from losing my
> > accumulated minutes .
>
> So switch already...
>
> > I would go with TracFone right now IF it would work with my phone. But
> > it does not, so I am apparently stuck with this scumbag company
> > PagePlus until my phone dies, at which point I WILL THEN switch to
> > TracFone.
>
> And lose another pile of accumulated minutes? *Puh-lese- that'd make you
> the stupidest consumer ob the planet if you actually believe anything
> you've wrote in your rants. *The time to switch would be now, when your
> accumulation already expired- not when your current phone dies after you've
> banked another several hundred unused minutes.
>
> Brand new Tracfones start at $12.50 at Walmart or Target. *Are you really
> telling us you'd really stick with a company you claim to hate because you
> won't spend TWELVE BUCKS on a different phone? *
>
> The reality is, despite how angry you are with PagePlus, you'd still rather
> spend $2.50/month on service than the $7 minimum Tracfone requires. *We now
> know what your "principles" are worth- less than $12, apparently... *
You're a complete moron because you make a lot of stupid and untrue
assumptions:
1) that I am sticking with Pageplus. I'm not. I''ll find another
service that works with my phone or I'll buy a Tracfone.
2) that I won't spend $12 on a new phone. Well, no - I'll spend $40-70
because I'm NOT a cheapskate like you, I want a decent phone, not the
cheapest crap that doesn't work well.
3) that I would rather spend 2.50/month with pageplus than $7 with
Tracfone. Again,if my phone worked with Tracfone I'd have switched
already. My wife has Tracfone and we prefer it because of their good
customer service and no loss of minutes, ever. It's NOT about the
cheapest deal, it's about the cheapest deal WITH a decent company who
doesn't treat their customers like dirt like PagePlus does.
4) champagne taste on a beer budget? No. I'd rather drink GOOD beer,
though -not some cheap crappy beer that tastes like crap and makes me
sick (pageplus brand). On the other hand if I can pay a little more
and get a very good tasting beer then I'll pay a little more
(Tracfone).
Fortunately, I'm NOT like you!
So you are just plain wrong about me. But you have every right to deal
with pageplus and I encourage you to do so if you are happy with their
treating you like they could care less if they have your business or
not. You probably like the cable company and DMV too, and drink the
cheapest beer you can buy.
- 06-20-2008, 05:53 PM #7Todd AllcockGuest
Re: Don't use pagepluscellular
At 20 Jun 2008 15:09:09 -0700 A. Nonimus wrote:
> You're a complete moron because you make a lot of stupid and untrue
> assumptions:
> 1) that I am sticking with Pageplus. I'm not. I''ll find another
> service that works with my phone or I'll buy a Tracfone.
You're already sold on Tracfone- why try another two-bit Verizon reseller
(Verizon or their resellers are all that'll likely work with your current
phone) when yoy already know what you want? Just to reuse your existing
phone?
> 2) that I won't spend $12 on a new phone. Well, no - I'll spend $40-70
> because I'm NOT a cheapskate like you, I want a decent phone, not the
> cheapest crap that doesn't work well.
You realize Tracfone subsidizes their hardware, right? The cheapest
crappiest phone on plant Earth costs sbout $40 to manufacture (and the $12
Tracfone is superior to those $40 phones that are only sold in emerging
nati ns.)
> 3) that I would rather spend 2.50/month with pageplus than $7 with
> Tracfone. Again,if my phone worked with Tracfone I'd have switched
> already. My wife has Tracfone and we prefer it because of their good
> customer service and no loss of minutes, ever. It's NOT about the
> cheapest deal, it's about the cheapest deal WITH a decent company who
> doesn't treat their customers like dirt like PagePlus does.
Again, in my case, my PP phone is just an emergency backup for my "real"
phone service, so my needs are different than yours. I've used three
minutes of PagePlus airtime in the last six months. Even if Tracfone gave
free foot massages with service, $7/month for essentially NO usage is too
much, so for me it's about the cheapest deal with good coverage, since
coverage is the ONLY reason I need PagePlus. Tracfone's mostly AT&T-based
coverage is much smaller than PagePlus' Verizon-based coverage with the
ability to roam on any CDMA carrier (at additional charge.) I'll happily
put up with PP's lack of CUSTOMER service over other prepaid carriers' lack
of CELLULAR service.
> 4) champagne taste on a beer budget? No. I'd rather drink GOOD beer,
> though -not some cheap crappy beer that tastes like crap and makes me
> sick (pageplus brand). On the other hand if I can pay a little more
> and get a very good tasting beer then I'll pay a little more
> (Tracfone).
Fine- you have only one criteria for service- good customer service. All
other aspects of service- like price or coverage, are less important to
you. Other people have different priorities- mine is ubiquitous coverage.
> Fortunately, I'm NOT like you!
>
> So you are just plain wrong about me. But you have every right to deal
> with pageplus and I encourage you to do so if you are happy with their
> treating you like they could care less if they have your business or
> not.
I have never once been treated good, bad, or otherwise by PagePlus- I've
never even spoken to them. An independent dealer activated my phone, and
I've done all refills (timely) via automated phone calls. I've never once
contacted PagePlus about anything. If I screw up and lose my accumulated
minutes, so be it- I don't use them anyway. My PP phone is like insurance-
I only need it when things are going wrong!
> You probably like the cable company and DMV too, and drink the
> cheapest beer you can buy.
No, but I shop based on my needs, and take full responsibility for my
actions. YOU missed your refill date, and blame them for not warning you
first or forgiving you for it retroactively. While it might have been nice
if they had, they had no obligation to, and at the end of the day, it was
still you that screwed up.
- 07-09-2008, 11:01 AM #8Todd AllcockGuest
Re: Don't use pagepluscellular
"A. Nonimus" <[email protected]> wrote in message
news:[email protected]...
> So you are just plain wrong about me. But you have every right to deal
> with pageplus and I encourage you to do so if you are happy with their
> treating you like they could care less if they have your business or
> not. You probably like the cable company and DMV too, and drink the
> cheapest beer you can buy.
Sorry to revisit an old thread, but in one of those delicious ironies that
make life interesting, not two weeks after going toe-to-toe with "A.
Nonimus" and his anti-PagePlus rant, I goofed and let my PagePlus minutes
expire while I was out of town!
As others have confirmed, I made a quick call to PagePlus CS and they
happily restored half of my expired balance, (with the clear warning that
this was a one-time courtesy, and I wouldn't receive the same consideration
again.)
No complaints from me, even if they hadn't restored anything. I'm a big
boy- I goofed, and I'm willing to accept the consequences of my stupidity.
(I keep a alarm on my smartphone to remind me a day or two before
expiration, but forgot to reset it when I last refilled at the beginning of
March! I was sure to reset for November 3rd this time!)
PagePlus, since this thread was last visited, has added online account
management, and will be launching MMS and data services by August 1st.
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