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  1. #1
    BHM47
    Guest
    My father bought a Jitterbug cell phone two weeks ago. It works OK
    for outgoing calls, and it worked OK for incoming calls for two days.
    Since then, all incoming calls get a busy signal, even though the line
    isn't busy. How would I/he troubleshoot this? There isn't any section
    on troubleshooting in the Jitterbug manual or on the website.



    See More: Jitterbug: Incoming calls always get a busy signal




  2. #2
    Andreas Wenzel
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    BHM47 wrote:
    > My father bought a Jitterbug cell phone two weeks ago. It works OK
    > for outgoing calls, and it worked OK for incoming calls for two days.
    > Since then, all incoming calls get a busy signal, even though the line
    > isn't busy. How would I/he troubleshoot this? There isn't any section
    > on troubleshooting in the Jitterbug manual or on the website.


    You could try to pull the battery and put it back in to give the phone a
    restart. The next thing would probably be a call to customer service.

    Andreas
    jerdMak and johnsmith10 like this.



  3. #3
    BHM47
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    On Jan 11, 8:01 am, Andreas Wenzel <[email protected]> wrote:

    > You could try to pull the battery and put it back in to give the phone a
    > restart. The next thing would probably be a call to customer service.
    >
    > Andreas


    I will ask him to try this.
    Is it common for a cell phone, when malfunctioning, to give a busy
    signal for all incoming calls? If so, why? I don't think this can
    happen with a wireline phone.
    johnsmith10 likes this.



  4. #4
    Andreas Wenzel
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    BHM47 wrote:
    > [...]
    > I will ask him to try this.
    > Is it common for a cell phone, when malfunctioning, to give a busy
    > signal for all incoming calls?


    There can be all kind of effects if there are issues with the software
    running on the phone. By the way, are you sure you haven't inadvertently
    enabled call forwarding to a number that is always busy or inexistent?

    > If so, why? I don't think this can
    > happen with a wireline phone.


    It can happen easily, and it does happen with wireline phones. Just
    imagine what happens if the phone fails to recognise that the handset
    has been put back to the receiver after a call, maybe due to a defective
    switch.

    However, wireline phones (if not VoIP or ISDN) are way simpler devices
    as compared to digital mobile units. The less complexity there is in a
    system, the less prone to error it becomes.

    Andreas
    johnsmith10 likes this.



  5. #5
    Bert Hyman
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    In
    news:[email protected]m
    BHM47 <RH[email protected]> wrote:

    > My father bought a Jitterbug cell phone two weeks ago. It works OK
    > for outgoing calls, and it worked OK for incoming calls for two days.
    > Since then, all incoming calls get a busy signal, even though the line
    > isn't busy. How would I/he troubleshoot this? There isn't any section
    > on troubleshooting in the Jitterbug manual or on the website.


    Haven't you tried their highly-touted personal support service? I've
    seen it on TV, so it must be true.

    --
    Bert Hyman St. Paul, MN [email protected]



  6. #6
    Jitterbug4You
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal


    BHM47;428824 Wrote:
    > My father bought a Jitterbug cell phone two weeks ago. It works OK
    > for outgoing calls, and it worked OK for incoming calls for two days.
    > Since then, all incoming calls get a busy signal, even though the line
    > isn't busy. How would I/he troubleshoot this? There isn't any section
    > on troubleshooting in the Jitterbug manual or on the website.

    _____________________________________________________________

    Hello my name is David Reyes, I am The Problem Resolution Manager at
    the Customer Service Call Center, in heading the Technical Support and
    Netowrking Support division of JItterbug by GreatCall. I would be more
    than happy to assist you and/or your father with the issue you are
    having with your cell phone. I understand your frustration and will do
    whatever it takes to make sure you and your father are 100% satsfied
    with our phone. Please contact me at [email protected] or
    contact me at the contact numbers below.
    I look forward to hearing from you and sincerely apologize for this
    inconvenience. Again, I will make sure your problem is resolved, as
    soon as you contact me and provide me your JB Cell Phone Number,
    Account Number, and/or Name.

    Thank You!

    David M. Reyes GreatCall, Inc.
    Problem Resolution Manager
    Cell: (619) 990-5562
    Jitterbug: (619) 618-2373
    Office: (760) 231-0189




    --
    Jitterbug4You



  7. #7
    Larry
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    Jitterbug4You <[email protected]> wrote in
    news:[email protected]:

    > Thank You!
    >
    > David M. Reyes GreatCall, Inc.
    > Problem Resolution Manager
    > Cell: (619) 990-5562
    > Jitterbug: (619) 618-2373
    > Office: (760) 231-0189
    >
    >
    >
    >


    And many of you boys have said to me noone cares what we say or do here.

    I still say it does, and thank you David.

    AS to the sellphone business, I'd bet Jitterbug isn't the only company
    lurking here. I bet they all are......

    johnsmith10 and apple22 like this.



  8. #8
    Jitterbug4You
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal


    Larry;429086 Wrote:
    > Jitterbug4You [email protected] wrote in
    > news:[email protected]:
    > -
    > Thank You!
    >
    > David M. Reyes GreatCall, Inc.
    > Problem Resolution Manager
    > Cell: (619) 990-5562
    > Jitterbug: (619) 618-2373
    > Office: (760) 231-0189
    >
    >
    >
    > -
    >
    > And many of you boys have said to me noone cares what we say or do
    > here.
    >
    > I still say it does, and thank you David.
    >
    > AS to the sellphone business, I'd bet Jitterbug isn't the only company
    >
    > lurking here. I bet they all are......



    Actually, we do CARE at Jitterbug. We (GreatCall) really strive for
    Customer Satisfaction. Understanding that our demographic is hesitant
    to purchase or even pickup a cell phone, we stress; hugging the
    customer, taking time out to understand the issue, and making sure we
    treat every customer as if they were a part of our own family.

    As for the "others" that i do not know.

    David Reyes
    Manager, Problem Resolution
    Jitterbug by GreatCall




    --
    Jitterbug4You



  9. #9
    Alphonso D'abruzzo
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    BHM47 wrote:
    > My father bought a Jitterbug cell phone two weeks ago. It works OK
    > for outgoing calls, and it worked OK for incoming calls for two days.
    > Since then, all incoming calls get a busy signal, even though the line
    > isn't busy. How would I/he troubleshoot this? There isn't any section
    > on troubleshooting in the Jitterbug manual or on the website.


    I had a jitterbug and I took it back in a weeks time.
    They are junk.
    tommy 2 tone likes this.



  10. #10
    BHM47
    Guest

    Re: Jitterbug: Incoming calls always get a busy signal

    On Jan 10, 2:27 pm, BHM47 <[email protected]> wrote:
    > My father bought a Jitterbug cell phone two weeks ago. It works OK
    > for outgoing calls, and it worked OK for incoming calls for two days.
    > Since then, all incoming calls get a busy signal, even though the line
    > isn't busy. How would I/he troubleshoot this? There isn't any section
    > on troubleshooting in the Jitterbug manual or on the website.


    Thanks to everyone who replied here, especially to David Reyes.
    My father recharged the phone and the problem went away. So
    apparently the problem occurred because the battery was low, even
    though he could still make outgoing calls. He will try to keep it
    fully charged from now on.



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