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  1. #1
    Talcrion
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    Howdy folks, I was hoping someone could help me with this.

    I just recently took in a Chinese international student. When he connects to our WI-FI he is getting very slow internet speeds, when I test my desktop I'm showing a download of 19.7 Megs, when he tests his phone he's getting barely 250 k .

    I have a sneaking suspicion that it has to do that it is an international phone. It's an IPhone 5 though I can't really check the settings or anything because I don't actually speak Chinese myself.

    Has anyone else ran into this situation or have another suggestion?

    Thanks in advance.


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  2. #2
    tavenger5
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    Re: Slow phone (international)

    Is the wi-fi signal strong for the phone? Has he previously had issues with lousy wi-fi signals?
    John

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  3. #3
    Talcrion
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    Re: Slow phone (international)

    No he didn't have any issues before, though before he was still in China and it's his first time in Canada.



  4. #4
    Talcrion
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    Re: Slow phone (international)

    Sorry for the double post here, but I was just thinking, With standard troubleshooting we used to remove the battery for a few min to jump start the phone into grabbing a local tower, however the Iphone 5's battery does not come out , as I understand it. Does anyone know if there is an alternate way to get it to grab a local tower? I'm wondering if it is still routing his calls at his home.



  5. #5
    tavenger5
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    Re: Very slow wi-fi connection with Chinese iPhone 5

    It's hard to say why it's not connecting to your wi-fi router at a higher speed. It may have something to do with it not negotiating protocols correctly. I would have him connect to another router somewhere else, like at a Tim Hortons or whatever is close by.

    Regarding the cellular connection - is he using a different local sim or the same sim from his provider?
    John

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  6. #6
    gricezhai
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    Re: Very slow wi-fi connection with Chinese iPhone 5

    Why do not try Android phone?



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