End of my tether with Optus!

Hi Guys,

When I renewed my contract with Optus in March, I chose the option of
paying an additional $4.95/month for 4MB of GPRS/UMTS browsing of their
Zoo portal. I use a moderate amount of data, around 3MB/month, but ever
since I have been charged between $15 to $22 for every MB of data. When
I initially called up about it, they were quick to refund the difference
but didn't know why it was happening. I eventually pressured them into
running a billing investigation, but they never returned back to me, and
when I called them the CSR said "Oh the original CSR has to handle it".
This was when they changed over to curry munchers for their CSRs. Now I
can't understand a bloody thing they say, and it's been ****ed up *yet
again* this month.

I'm wondering what the hell to do about this - do I waste my time with
one of their subcontinental servants or do I go someplace higher? And at
what stage can the TIO be involved?


Thanks guys,

-Albi.

---

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Albinus <[email protected]> wrote:
> Hi Guys,
>
> When I renewed my contract with Optus in March, I chose the option of
> paying an additional $4.95/month for 4MB of GPRS/UMTS browsing of
> their Zoo portal. I use a moderate amount of data, around 3MB/month,
> but ever since I have been charged between $15 to $22 for every MB of
> data. When I initially called up about it, they were quick to refund
> the difference but didn't know why it was happening. I eventually
> pressured them into running a billing investigation, but they never
> returned back to me, and when I called them the CSR said "Oh the
> original CSR has to handle it". This was when they changed over to
> curry munchers for their CSRs. Now I can't understand a bloody thing
> they say, and it's been ****ed up *yet again* this month.

> I'm wondering what the hell to do about this - do I waste my time with
> one of their subcontinental servants or do I go someplace higher?

Someplace higher if you can manage that.

I got one to credit me with what they had billed me when they
had me on the wrong plan for months, got free services for years.

> And at what stage can the TIO be involved?

Whenever you have told Optarse of the problem and they havent fixed it.

Likely that is the best approach, should give you a local monkey
in Optarse who has the authority to fix the problem generously.

Rod Speed wrote:
>
> Someplace higher if you can manage that.

Thanks Rod - was thinking of asking to speak to a supervisor (again),
and then if that doesn't get anywhere writing a letter to HQ in Sydney.


> Whenever you have told Optarse of the problem and they havent fixed it.
>
> Likely that is the best approach, should give you a local monkey
> in Optarse who has the authority to fix the problem generously.

Here's hoping - I'll deal with it tomorrow.

Intel Inside wrote:

> Vote with your feet.

I would if I was off contract...

"Intel Inside" <[email protected]> wrote in message
news:8d%[email protected]...
> Vote with your feet.

No, give Optus a chance to respond (properly). Give them that opportunity by
raising a TIO complaint

Albinus wrote:

> Here's hoping - I'll deal with it tomorrow.


Walked into an Optarse World today and was told that if I drop off a
letter of complaint addressed to the State Manager it would be given to
her as she visits the store every few days. Worth a shot I suppose
before I get nasty with the TIO.

"Albinus" <[email protected]> wrote in message
news:[email protected]...
> Rod Speed wrote:
>>
>> Someplace higher if you can manage that.
>
> Thanks Rod - was thinking of asking to speak to a supervisor (again), and
> then if that doesn't get anywhere writing a letter to HQ in Sydney.

Don't waste your time. Call the TIO now. Optus HQ is in Singapore anyhow, no
local management in Australia anymore, just puppets of Singtel.

>
>
>> Whenever you have told Optarse of the problem and they havent fixed it.
>>
>> Likely that is the best approach, should give you a local monkey
>> in Optarse who has the authority to fix the problem generously.
>
> Here's hoping - I'll deal with it tomorrow.



--
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"Albinus" <[email protected]> wrote in message
news:[email protected]...
> Albinus wrote:
>
>> Here's hoping - I'll deal with it tomorrow.
>
>
> Walked into an Optarse World today and was told that if I drop off a
> letter of complaint addressed to the State Manager it would be given to
> her as she visits the store every few days. Worth a shot I suppose before
> I get nasty with the TIO.

I am sure a "State Manager" of Optus World really gives a **** about Indian
call monkey errors. Cut the crap and call the TIO.



--
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"Michael" <[email protected]> wrote in message
news:[email protected]...
>
> "Intel Inside" <[email protected]> wrote in message
> news:8d%[email protected]...
>> Vote with your feet.
>
> No, give Optus a chance to respond (properly). Give them that opportunity
> by
> raising a TIO complaint
>
>
They already have been given many chances and continue to **** up. Next step
is TIO who will order them to refund, and charge them for the complaint too.



--
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"thegoons" <[email protected]> wrote in message
news:[email protected]...
>
> "Michael" <[email protected]> wrote in message
> news:[email protected]...
> >
> > "Intel Inside" <[email protected]> wrote in message
> > news:8d%[email protected]...
> >> Vote with your feet.
> >
> > No, give Optus a chance to respond (properly). Give them that
opportunity
> > by
> > raising a TIO complaint
> >
> >
> They already have been given many chances and continue to **** up. Next
step
> is TIO who will order them to refund, and charge them for the complaint
too.

Which is what I said, ****wit

thegoons wrote:

> I am sure a "State Manager" of Optus World really gives a **** about Indian
> call monkey errors. Cut the crap and call the TIO.


Call me stupid, but I have been refunded for this month, and have given
them one last chance, clearly stating I will be contacting the TIO if it
isn't corrected. Hopefully the threat will be enough to put a bomb under
someone.

"Albinus" <[email protected]> wrote in message
news:[email protected]...
> thegoons wrote:
>
> > I am sure a "State Manager" of Optus World really gives a **** about
Indian
> > call monkey errors. Cut the crap and call the TIO.
>
>
> Call me stupid, but I have been refunded for this month, and have given

OK, stupid

Intel said....

> Vote with your feet.

That's what I'd do. Aside from the heartache and stress that Optus
inflicted on my wife over a 4 year period over a billing problem, that
took the TIO to fix eventually, I'm not overly keen on giving money to a
foreign government which has a somewhat callous attitude towards its
citizens.

On 4 Aug 2006 11:05:22 +0200, Emjaye <[email protected]> wrote:

>Intel said....
>
>> Vote with your feet.
>
>That's what I'd do. Aside from the heartache and stress that Optus
>inflicted on my wife over a 4 year period over a billing problem, that
>took the TIO to fix eventually, I'm not overly keen on giving money to a
>foreign government which has a somewhat callous attitude towards its
>citizens.

You call hanging drug traffickers callous? I call it about bloody time, and I
wish the Australian govt had the guts to do the same.

gringo said....

> You call hanging drug traffickers callous? I call it about bloody time,
> and I wish the Australian govt had the guts to do the same.

I didn't say anything at all about hanging drug traffickers.