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  1. #1
    1) I have always asked myself why my Telecommunications complaint is
    not solved immediately.

    Because solving a complaint on the spot would be too simple and not
    generate the extra phone calls from the customer.

    The idea is to use the telephone to make a complaint, generating more
    telephone calls and more revenues for Telstra.

    Telstra becomes a culture of not solving complaints on the spot.

    2) Any huge organization like Telstra , has always technical bugs of
    some sort..
    Most of the Telstra bugs are unforeseen due to equipments failure
    etc.. which can NOT predicted by anyone.

    The Australia Telecommunication Industry, in general , operates under
    extreme climatic conditions.
    Freezing in Australian Antarctica , massive winds, temperature over 100
    degrees with humidity at 100% in the far north and tropical forests).

    Most of the Telstra engineers and technicians do amazing technical
    things in communications.

    3) Telstra engineers and technicians know, if I don't attend to my car
    problem immediately ,my car will become useless.
    I have to put fuel in my car for a start and every so many miles look
    after maintenance services.

    Telstra engineers and technicians have no says in matters relating to
    the customers.

    Telstra "public and customer relations" rarely solves complaints
    immediately unless being a V.I.P. (very important person)

    The back log of complaints start to built up to larges unmanageable
    proportions.

    Prioritization in the complaints is introduced.

    On which bases complaints are prioritized? who knows !!!

    4) On the other hand the "political , financial public" does not want
    to hear about complaints.

    Short cuts are used for Telstra management to prioritized customer.

    Suddenly Mr. and Mrs. General-Public are at the bottom of the service
    list.
    Mr. and Mrs. General-Public start to complaint more and be frustrated.

    This is where Telstra "secret" complaint unit come into action by using
    many tactics.

    - Pretending not too understand my complaint.

    - Pretending my complaint is unique and never existed before

    - Over loading the Telecommunications Industry Ombudsman(T.I.O.)
    Passing the buck to someone else.
    http://www.tio.com.au/complaint_form.htm

    - Transferring the complainant from one service to the other (
    exhaustion tactic) or one region to the other.
    ( I don't know if Telstra is using any call centers in India, yet ?
    ....)

    - Expecting the complainant to Telstra will go away, by giving up.

    - many more tactics +++ ...etc....

    5) Who is involved in the "secret" complaint unit?

    No front office staffs are involved

    Only 30++ management (back office ) staffs are involved in the
    "secret" complaint unit.

    Who is paying for all this? .... Telstra customer & complainant like
    myself

    Georges




    See More: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)




  2. #2
    thegoons
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)

    What is your point?

    Are you another Telstra apologist?

    We all know Telstra complaints system is up to ****. A few have dies because
    of it (Baulding kid etc).

    If u want to get complaints addressed, call Telstra once or twice (you are
    bound to get someone who doesn;t have a clue) then rinf the TIO and say you
    have exchausted all avenues of complaint within Telstra. Telstra then get
    fined for their inaction and you are generally given a higher-level
    complaints area to contact.



    <[email protected]> wrote in message
    news:[email protected]...
    > 1) I have always asked myself why my Telecommunications complaint is
    > not solved immediately.
    >
    > Because solving a complaint on the spot would be too simple and not
    > generate the extra phone calls from the customer.
    >
    > The idea is to use the telephone to make a complaint, generating more
    > telephone calls and more revenues for Telstra.
    >
    > Telstra becomes a culture of not solving complaints on the spot.
    >
    > 2) Any huge organization like Telstra , has always technical bugs of
    > some sort..
    > Most of the Telstra bugs are unforeseen due to equipments failure
    > etc.. which can NOT predicted by anyone.
    >
    > The Australia Telecommunication Industry, in general , operates under
    > extreme climatic conditions.
    > Freezing in Australian Antarctica , massive winds, temperature over 100
    > degrees with humidity at 100% in the far north and tropical forests).
    >
    > Most of the Telstra engineers and technicians do amazing technical
    > things in communications.
    >
    > 3) Telstra engineers and technicians know, if I don't attend to my car
    > problem immediately ,my car will become useless.
    > I have to put fuel in my car for a start and every so many miles look
    > after maintenance services.
    >
    > Telstra engineers and technicians have no says in matters relating to
    > the customers.
    >
    > Telstra "public and customer relations" rarely solves complaints
    > immediately unless being a V.I.P. (very important person)
    >
    > The back log of complaints start to built up to larges unmanageable
    > proportions.
    >
    > Prioritization in the complaints is introduced.
    >
    > On which bases complaints are prioritized? who knows !!!
    >
    > 4) On the other hand the "political , financial public" does not want
    > to hear about complaints.
    >
    > Short cuts are used for Telstra management to prioritized customer.
    >
    > Suddenly Mr. and Mrs. General-Public are at the bottom of the service
    > list.
    > Mr. and Mrs. General-Public start to complaint more and be frustrated.
    >
    > This is where Telstra "secret" complaint unit come into action by using
    > many tactics.
    >
    > - Pretending not too understand my complaint.
    >
    > - Pretending my complaint is unique and never existed before
    >
    > - Over loading the Telecommunications Industry Ombudsman(T.I.O.)
    > Passing the buck to someone else.
    > http://www.tio.com.au/complaint_form.htm
    >
    > - Transferring the complainant from one service to the other (
    > exhaustion tactic) or one region to the other.
    > ( I don't know if Telstra is using any call centers in India, yet ?
    > ...)
    >
    > - Expecting the complainant to Telstra will go away, by giving up.
    >
    > - many more tactics +++ ...etc....
    >
    > 5) Who is involved in the "secret" complaint unit?
    >
    > No front office staffs are involved
    >
    > Only 30++ management (back office ) staffs are involved in the
    > "secret" complaint unit.
    >
    > Who is paying for all this? .... Telstra customer & complainant like
    > myself
    >
    > Georges
    >




    --
    Posted via a free Usenet account from http://www.teranews.com




  3. #3
    Rod Speed
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)

    [email protected] wrote:

    > 1) I have always asked myself why my Telecommunications
    > complaint is not solved immediately.


    The answer is obvious, everyone has decided you are a terminal ****wit.

    They're right.

    > Because solving a complaint on the spot would be too simple
    > and not generate the extra phone calls from the customer.


    > The idea is to use the telephone to make a complaint, generating
    > more telephone calls and more revenues for Telstra.


    Pathetic, really.

    > Telstra becomes a culture of not solving complaints on the spot.


    How odd that they operated the same way even when the calls were free.

    > 2) Any huge organization like Telstra , has always technical bugs of some sort..


    And quite a few terminal ****wits like you for customers too.

    > Most of the Telstra bugs are unforeseen due to equipments
    > failure etc.. which can NOT predicted by anyone.


    > The Australia Telecommunication Industry, in general ,
    > operates under extreme climatic conditions.


    > Freezing in Australian Antarctica , massive winds,
    > temperature over 100 degrees with humidity at
    > 100% in the far north and tropical forests).


    > Most of the Telstra engineers and technicians
    > do amazing technical things in communications.


    In spades with their phone answering monkeys. They
    have so many terminal ****wits like you to deal with.

    > 3) Telstra engineers and technicians know, if I don't attend
    > to my car problem immediately ,my car will become useless.


    Thanks for that completely superfluous proof that
    you dont have a ****ing clue about cars either.

    > I have to put fuel in my car for a start


    You quite sure you aint one of those rocket scientist terminal ****wits ?

    > and every so many miles look after maintenance services.


    > Telstra engineers and technicians have no
    > says in matters relating to the customers.


    > Telstra "public and customer relations" rarely solves complaints
    > immediately unless being a V.I.P. (very important person)


    > The back log of complaints start to built up to larges unmanageable proportions.


    > Prioritization in the complaints is introduced.


    > On which bases complaints are prioritized? who knows !!!


    > 4) On the other hand the "political , financial public"
    > does not want to hear about complaints.


    > Short cuts are used for Telstra management to prioritized customer.


    > Suddenly Mr. and Mrs. General-Public are at the bottom of the service list.
    > Mr. and Mrs. General-Public start to complaint more and be frustrated.


    > This is where Telstra "secret" complaint unit come into action by
    > using many tactics.


    > - Pretending not too understand my complaint.


    > - Pretending my complaint is unique and never existed before


    > - Over loading the Telecommunications Industry Ombudsman(T.I.O.)
    > Passing the buck to someone else.
    > http://www.tio.com.au/complaint_form.htm


    > - Transferring the complainant from one service to the other
    > ( exhaustion tactic) or one region to the other.
    > ( I don't know if Telstra is using any call centers in India, yet ? ...)


    > - Expecting the complainant to Telstra will go away, by giving up.


    > - many more tactics +++ ...etc....


    Yeah, they havent even applied the death squad fix yet...

    > 5) Who is involved in the "secret" complaint unit?


    That is no concern of yours.

    > No front office staffs are involved


    > Only 30++ management (back office ) staffs
    > are involved in the "secret" complaint unit.


    > Who is paying for all this? .... Telstra customer & complainant like myself


    True in spades of terminal ****wits like you.

    They cant even pull the plug on your phone services and tell you to **** off.





  4. #4
    James Bell
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    <[email protected]> wrote in message
    news:[email protected]...
    > 1) I have always asked myself why my Telecommunications complaint is
    > not solved immediately.
    >
    > Because solving a complaint on the spot would be too simple and not
    > generate the extra phone calls from the customer.
    >
    > The idea is to use the telephone to make a complaint, generating more
    > telephone calls and more revenues for Telstra.
    >

    Oh god here we go.. another wacko conspiracy theorist.. please stay on the
    medication..

    Thank You





  5. #5
    Michael
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    <[email protected]> wrote in message
    news:[email protected]...
    > 1) I have always asked myself why my Telecommunications complaint is
    > not solved immediately.
    >
    > Because solving a complaint on the spot would be too simple and not
    > generate the extra phone calls from the customer.
    >
    > The idea is to use the telephone to make a complaint, generating more
    > telephone calls and more revenues for Telstra.


    What an idiot. It costs Telstra something like $5, just to answer your phone
    call.

    Telstra's complaint management processes are all geared around solving the
    issue on first contact, if possible

    > Telstra becomes a culture of not solving complaints on the spot.
    >
    > 2) Any huge organization like Telstra , has always technical bugs of
    > some sort..
    > Most of the Telstra bugs are unforeseen due to equipments failure
    > etc.. which can NOT predicted by anyone.


    Most complaints have nothing to do with technical bugs. Most are to do with
    pricing, staff, installation, customer service, credit management, etc

    > Most of the Telstra engineers and technicians do amazing technical
    > things in communications.


    Agreed

    > Telstra engineers and technicians have no says in matters relating to
    > the customers.


    Generally correct

    > Telstra "public and customer relations" rarely solves complaints
    > immediately unless being a V.I.P. (very important person)


    Incorrect

    > The back log of complaints start to built up to larges unmanageable
    > proportions.


    No current backlog

    > Prioritization in the complaints is introduced.


    Nope

    > On which bases complaints are prioritized? who knows !!!


    FIFO

    > This is where Telstra "secret" complaint unit come into action by using
    > many tactics.


    What "secret" unit?

    The CRC, the TIO liaision unit, the Major complaints group, the CEO liaision
    unit, the normal complaint units within each BU? (business unit)

    > - Expecting the complainant to Telstra will go away, by giving up.


    Thats why the TIO has escalation levels where the cost just keeps going up
    if the ISP/telco doesnt resolve the complaint

    > - many more tactics +++ ...etc....
    >
    > 5) Who is involved in the "secret" complaint unit?


    There aint one

    > Only 30++ management (back office ) staffs are involved in the
    > "secret" complaint unit.


    And what is this "secret" complaint unit?





  6. #6
    Michael
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    "thegoons" <[email protected]> wrote in message
    news:[email protected]...
    > What is your point?
    >
    > Are you another Telstra apologist?
    >
    > We all know Telstra complaints system is up to ****. A few have dies
    > because of it (Baulding kid etc).


    Sam Boulding did not die through any Telstra action or lack of action

    > If u want to get complaints addressed, call Telstra once or twice (you
    > are bound to get someone who doesn;t have a clue) then rinf the TIO and
    > say you have exchausted all avenues of complaint within Telstra. Telstra
    > then get fined for their inaction and you are generally given a
    > higher-level


    No, they dont.
    Clearly you have no idea how the TIO scheme works





  7. #7
    thegoons
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    "Michael" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "thegoons" <[email protected]> wrote in message
    > news:[email protected]...
    >> What is your point?
    >>
    >> Are you another Telstra apologist?
    >>
    >> We all know Telstra complaints system is up to ****. A few have dies
    >> because of it (Baulding kid etc).

    >
    > Sam Boulding did not die through any Telstra action or lack of action


    Is that so? Pity that Richard Alston announced at the time that "Telstra
    will be required to take immediate action to drastically improve its
    services for priority customers with life-threatening emergency health
    needs, as part of the Government's initial response to the ACA report it
    commissioned into the circumstances of the death of Sam Boulding."

    >
    >> If u want to get complaints addressed, call Telstra once or twice (you
    >> are bound to get someone who doesn;t have a clue) then rinf the TIO and
    >> say you have exchausted all avenues of complaint within Telstra. Telstra
    >> then get fined for their inaction and you are generally given a
    >> higher-level

    >
    > No, they dont.
    > Clearly you have no idea how the TIO scheme works


    Funny how problems that have been all too hard to get fixed directly with
    Telstra are magically resolved when reported through the TIO. Also saves a
    lot of waiting time with Testra's inadequate call centres.



    --
    Posted via a free Usenet account from http://www.teranews.com




  8. #8
    thegoons
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    "Michael" <[email protected]> wrote in message
    news:[email protected]...
    >
    > <[email protected]> wrote in message
    > news:[email protected]...
    >> 1) I have always asked myself why my Telecommunications complaint is
    >> not solved immediately.
    >>
    >> Because solving a complaint on the spot would be too simple and not
    >> generate the extra phone calls from the customer.
    >>
    >> The idea is to use the telephone to make a complaint, generating more
    >> telephone calls and more revenues for Telstra.

    >
    > What an idiot. It costs Telstra something like $5, just to answer your
    > phone call.
    >
    > Telstra's complaint management processes are all geared around solving the
    > issue on first contact, if possible


    hahah yeah right, that's why they pay the first contact monkeys peanuts.

    Is Telstra's Complaints Management Processes and statistics available either
    publicly or to shareholders?
    >
    >> Telstra becomes a culture of not solving complaints on the spot.
    >>
    >> 2) Any huge organization like Telstra , has always technical bugs of
    >> some sort..
    >> Most of the Telstra bugs are unforeseen due to equipments failure
    >> etc.. which can NOT predicted by anyone.

    >
    > Most complaints have nothing to do with technical bugs. Most are to do
    > with pricing, staff, installation, customer service, credit management,
    > etc
    >
    >> Most of the Telstra engineers and technicians do amazing technical
    >> things in communications.

    >
    > Agreed
    >
    >> Telstra engineers and technicians have no says in matters relating to
    >> the customers.

    >
    > Generally correct
    >
    >> Telstra "public and customer relations" rarely solves complaints
    >> immediately unless being a V.I.P. (very important person)

    >
    > Incorrect


    Wrong. You yourself have said that these complaints areas have no higher
    authority and that they themselves ring 125111 etc to sort out.

    >
    >> The back log of complaints start to built up to larges unmanageable
    >> proportions.

    >
    > No current backlog


    Funny about rural customers waiting months or years for new connections.

    >
    >> Prioritization in the complaints is introduced.

    >
    > Nope
    >
    >> On which bases complaints are prioritized? who knows !!!

    >
    > FIFO


    Unless you are a member of the Liberal Party.

    >
    >> This is where Telstra "secret" complaint unit come into action by using
    >> many tactics.

    >
    > What "secret" unit?


    Can't tell you, it is a secret.

    >
    > The CRC, the TIO liaision unit, the Major complaints group, the CEO
    > liaision unit, the normal complaint units within each BU? (business unit)
    >
    >> - Expecting the complainant to Telstra will go away, by giving up.

    >
    > Thats why the TIO has escalation levels where the cost just keeps going up
    > if the ISP/telco doesnt resolve the complaint
    >


    Funny how you denied that in a separate post.

    >> - many more tactics +++ ...etc....
    >>
    >> 5) Who is involved in the "secret" complaint unit?

    >
    > There aint one
    >
    >> Only 30++ management (back office ) staffs are involved in the
    >> "secret" complaint unit.

    >
    > And what is this "secret" complaint unit?

    Dunny cleaners shall never be told.



    --
    Posted via a free Usenet account from http://www.teranews.com




  9. #9
    thegoons
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    "Michael" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "thegoons" <[email protected]> wrote in message
    > news:[email protected]...
    >> What is your point?
    >>
    >> Are you another Telstra apologist?
    >>
    >> We all know Telstra complaints system is up to ****. A few have dies
    >> because of it (Baulding kid etc).

    >
    > Sam Boulding did not die through any Telstra action or lack of action


    Senator Alston said (re the Boulding Report) "The ACA report has identified
    significant deficiencies in Telstra's processes and systems for priority
    service customers."

    >
    >> If u want to get complaints addressed, call Telstra once or twice (you
    >> are bound to get someone who doesn;t have a clue) then rinf the TIO and
    >> say you have exchausted all avenues of complaint within Telstra. Telstra
    >> then get fined for their inaction and you are generally given a
    >> higher-level

    >
    > No, they dont.
    > Clearly you have no idea how the TIO scheme works
    >
    >




    --
    Posted via a free Usenet account from http://www.teranews.com




  10. #10
    Rod Speed
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)

    thegoons <[email protected]> wrote
    > Michael <[email protected]> wrote
    >> thegoons <[email protected]> wrote


    >>> What is your point?


    >>> Are you another Telstra apologist?


    >>> We all know Telstra complaints system is up to ****. A few have dies because of it (Baulding kid
    >>> etc).


    >> Sam Boulding did not die through any Telstra action or lack of action


    > Is that so?


    Yep, that was entirely the result of his parent's terminal stupidity.

    > Pity that Richard Alston announced at the time that "Telstra will be required to take immediate
    > action to drastically improve its services for priority customers with life-threatening emergency
    > health needs, as part of the Government's initial response to the ACA report it commissioned into
    > the circumstances of the death of Sam Boulding."


    Just another ****wit polly that didnt have the balls to point out that
    his death was entirely the result of his parent's terminal stupidity.

    >>> If u want to get complaints addressed, call Telstra once or twice (you are bound to get someone
    >>> who doesn;t have a clue) then rinf the TIO and say you have exchausted all avenues of complaint
    >>> within Telstra. Telstra then get fined for their inaction and you are generally given a
    >>> higher-level


    >> No, they dont.
    >> Clearly you have no idea how the TIO scheme works


    He's right, for once. Or more strictly twice.

    > Funny how problems that have been all too hard to get fixed directly
    > with Telstra are magically resolved when reported through the TIO.


    Separate matter entirely to your stupid claim about a fine.

    > Also saves a lot of waiting time with Testra's inadequate call centres.


    Pity about your lie to the TIO.





  11. #11
    Rod Speed
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)

    thegoons <[email protected]> wrote
    > Michael <[email protected]> wrote
    >> thegoons <[email protected]> wrote


    >>> What is your point?


    >>> Are you another Telstra apologist?


    >>> We all know Telstra complaints system is up to ****. A few have dies because of it (Baulding kid
    >>> etc).


    >> Sam Boulding did not die through any Telstra action or lack of action


    > Senator Alston said (re the Boulding Report) "The ACA report has identified significant
    > deficiencies in Telstra's processes and systems for priority service customers."


    Just another ****wit polly that didnt have the balls to point out that
    his death was entirely the result of his parent's terminal stupidity.

    >>> If u want to get complaints addressed, call Telstra once or twice
    >>> (you are bound to get someone who doesn;t have a clue) then rinf
    >>> the TIO and say you have exchausted all avenues of complaint within
    >>> Telstra. Telstra then get fined for their inaction and you are
    >>> generally given a higher-level

    >>
    >> No, they dont.
    >> Clearly you have no idea how the TIO scheme works






  12. #12

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    Rod Speed wrote:
    > thegoons <[email protected]> wrote
    > > Michael <[email protected]> wrote
    > >> thegoons <[email protected]> wrote

    >
    > >>> What is your point?

    >
    > >>> Are you another Telstra apologist?

    >
    > >>> We all know Telstra complaints system is up to ****. A few have dies because of it (Baulding kid
    > >>> etc).

    >
    > >> Sam Boulding did not die through any Telstra action or lack of action

    >
    > > Is that so?

    >
    > Yep, that was entirely the result of his parent's terminal stupidity.
    >
    > > Pity that Richard Alston announced at the time that "Telstra will be required to take immediate
    > > action to drastically improve its services for priority customers with life-threatening emergency
    > > health needs, as part of the Government's initial response to the ACA report it commissioned into
    > > the circumstances of the death of Sam Boulding."

    >
    > Just another ****wit polly that didnt have the balls to point out that
    > his death was entirely the result of his parent's terminal stupidity.


    Amusing as you are, Rod, I hope that you have deep pockets, because if
    any lawyer is reading this newsgroup, they are bound to get in touch
    with the Boulding parents to solicit a defamation (or libel) action.
    Maybe you live in New Zealand, however, in which case you might be
    luckey.

    >
    > >>> If u want to get complaints addressed, call Telstra once or twice (you are bound to get someone
    > >>> who doesn;t have a clue) then rinf the TIO and say you have exchausted all avenues of complaint
    > >>> within Telstra. Telstra then get fined for their inaction and you are generally given a
    > >>> higher-level

    >
    > >> No, they dont.
    > >> Clearly you have no idea how the TIO scheme works

    >
    > He's right, for once. Or more strictly twice.
    >
    > > Funny how problems that have been all too hard to get fixed directly
    > > with Telstra are magically resolved when reported through the TIO.

    >
    > Separate matter entirely to your stupid claim about a fine.
    >
    > > Also saves a lot of waiting time with Testra's inadequate call centres.

    >
    > Pity about your lie to the TIO.





  13. #13
    Rod Speed
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)

    Some gutless ****wit desperately cowering behind
    [email protected] wrote
    > Rod Speed wrote
    >> thegoons <[email protected]> wrote
    >>> Michael <[email protected]> wrote
    >>>> thegoons <[email protected]> wrote


    >>>>> What is your point?


    >>>>> Are you another Telstra apologist?


    >>>>> We all know Telstra complaints system is up to ****.
    >>>>> A few have dies because of it (Baulding kid etc).


    >>>> Sam Boulding did not die through any Telstra action or lack of action


    >>> Is that so?


    >> Yep, that was entirely the result of his parent's terminal stupidity.


    >>> Pity that Richard Alston announced at the time that "Telstra will be
    >>> required to take immediate action to drastically improve its services
    >>> for priority customers with life-threatening emergency health needs,
    >>> as part of the Government's initial response to the ACA report it
    >>> commissioned into the circumstances of the death of Sam Boulding."


    >> Just another ****wit polly that didnt have the balls to point out that
    >> his death was entirely the result of his parent's terminal stupidity.


    > Amusing as you are, Rod,


    Pathetic as you are, gutless,

    > I hope that you have deep pockets, because if any lawyer is
    > reading this newsgroup, they are bound to get in touch with
    > the Boulding parents to solicit a defamation (or libel) action.


    Just another of your pathetic little pig ignorant drug crazed fantasys, child.

    Pity that would actually be illegal, ****wit.

    > Maybe you live in New Zealand, however, in which case you might be luckey.


    Just another of your pathetic little pig ignorant drug crazed fantasys, child.

    >>>>> If u want to get complaints addressed, call Telstra once or
    >>>>> twice (you are bound to get someone who doesn;t have a clue)
    >>>>> then rinf the TIO and say you have exchausted all avenues of
    >>>>> complaint within Telstra. Telstra then get fined for their inaction
    >>>>> and you are generally given a higher-level


    >>>> No, they dont.
    >>>> Clearly you have no idea how the TIO scheme works


    >> He's right, for once. Or more strictly twice.


    >>> Funny how problems that have been all too hard to get fixed directly
    >>> with Telstra are magically resolved when reported through the TIO.


    >> Separate matter entirely to your stupid claim about a fine.


    >>> Also saves a lot of waiting time with Testra's inadequate call centres.


    >> Pity about your lie to the TIO.






  14. #14
    Jonathan Wilson
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWBstyle)

    > What technicians? do they still have any?
    I saw some guys in a telstra truck working on some equipment the other day
    so they obviously do have SOME technicians left



  15. #15
    Tsunami Australia
    Guest

    Re: Telstra "secret" complaint unit ( Australian Wheat Board - AWB style)


    "Michael" <[email protected]> wrote in message
    news:[email protected]...
    >
    > "thegoons" <[email protected]> wrote in message
    > news:[email protected]...
    >> What is your point?
    >>
    >> Are you another Telstra apologist?
    >>
    >> We all know Telstra complaints system is up to ****. A few have dies
    >> because of it (Baulding kid etc).

    >
    > Sam Boulding did not die through any Telstra action or lack of action
    >
    >> If u want to get complaints addressed, call Telstra once or twice (you
    >> are bound to get someone who doesn;t have a clue) then rinf the TIO and
    >> say you have exchausted all avenues of complaint within Telstra. Telstra
    >> then get fined for their inaction and you are generally given a
    >> higher-level

    >
    > No, they dont.
    > Clearly you have no idea how the TIO scheme works
    >
    >


    Oh lookout, it's Telstra's PR again. Onya Michael.





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