Optus have really lost the plot

Don't take advice from "some kind of dickhead"...

On Sat, 03 Feb 2007 08:16:31 GMT, "Michael" <[email protected]> wrote:

>
><[email protected]> wrote in message
>news[email protected]...
>> Yes, Optus had my business for over 10 years, and have lost it. I'm
>> very wary of Telstra though. What other options are there? "3" is a
>> joke from what I've heard - 2 years from now when people get off
>> contract, they're going to be in big trouble... has anyone out there
>> got a good recommendation? (Don't bother replying Michael with your
>> Telstra crap...)
>
>So, you dont like Optus, Telstra, 3.
>
>That makes you some kind of dickhead
>
>>
>> On Thu, 01 Feb 2007 03:49:32 GMT, "Michael" <[email protected]>
>> wrote:
>>
>>>you figured it out yet Mariusz
>>>
>>>
>>>
>>>
>>>
>>>
>>>"[email protected]" <[email protected]> wrote in message
>>>news:[email protected]...
>>>> Hi,
>>>>
>>>> I'm working in Afghanistan and i've been trying to contact Optus for
>>>> weeks. The time difference makes it tricky. And the "contact us"
>>>> message application on their web site doesn't work.
>>>>
>>>> I've called their customer service number three times in the past few
>>>> days and each time i've had to wait 10 minutes or so before getting
>>>> through to someone in India who tells me i've come through to the
>>>> wrong department and they'll transfer me. Every time, the transfer has
>>>> failed and i've been disconnected.
>>>>
>>>> It's not cheap calling Australia from Afghanistan and i'm starting to
>>>> get a bit sick of this ridiculous game.
>>>>
>>>> For ****'s sake, i only want to pay them some money but i need to ask
>>>> them how much! What else can i do if i can't email them and i can't
>>>> phone them? Take a punt and transfer what i think they want - which is
>>>> what i've done. But i'm running the risk of getting listed with a bad
>>>> credit agency if i get it wrong.
>>>>
>>>> Can anyone give me an email address to contact Optus mobile billing?
>>>> Or anything really - just so that i can get a message in through their
>>>> apparently impenetrable "communications" system!
>>>>
>>>> Cheers
>>>> Will
>>>>
>>>
>>
>

---

› See More: Optus have really lost the plot

"Josh B" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 03 Feb 2007 08:15:30 GMT, Michael (or one of their many
> personalities) said......
>
>
>> > I'm very close to dropping them after 10 years.
>> >
>> > I forgot to pay $30, and they blocked me from making outgoing calls
>> > (but
>> > not PRSMS mind you), ON SATURDAY MORNING.
>> >
>> > I paid the bill that day and called them to say sorry and ask them to
>> > reconnect my phone. But no one in the entire SingtelOptus organisation
>> > can
>> > reconnect a phone from 7pm Friday until 9am Monday apparently. Hmmm...
>>
>> Fair enough.
>
> Fair enough for them to block me. Not fair enough that no one can unblock
> me for 48 hours.

Crap****.

Michael said....

>
> "Josh B" <[email protected]> wrote in message
> news:[email protected]...
>> On Sun, 18 Feb 2007 07:13:30 GMT, Michael (or one of their many
>> personalities) said......
>>
>>
>>> >> > I'm very close to dropping them after 10 years.
>>> >> >
>>> >> > I forgot to pay $30, and they blocked me from making outgoing
>> calls
>>> >> > (but
>>> >> > not PRSMS mind you), ON SATURDAY MORNING.
>>> >> >
>>> >> > I paid the bill that day and called them to say sorry and ask
>> them
>>> >> > to
>>> >> > reconnect my phone. But no one in the entire SingtelOptus
>>> >> > organisation
>>> >> > can
>>> >> > reconnect a phone from 7pm Friday until 9am Monday apparently.
>>> >> > Hmmm...
>>> >>
>>> >> Fair enough.
>>> >
>>> > Fair enough for them to block me. Not fair enough that no one can
>>> > unblock
>>> > me for 48 hours.
>>>
>>> Crap****.
>>
>> Are you saying Telstra staff have no ability to unblock someone over
>> the
>> weekend?
>
> No, I'm saying your statement about "not fair enough that no one can
> unblock me for 48 hours" is crap****.
>
> They do their TD's and reconnections, generally, in business hours. If
> you get cut off at 4 pm Friday, then it sounds OK to me that you wait
> until Monday business hours for reconnection.

>> > Are you saying Telstra staff have no ability to unblock someone over
>> > the
>> > weekend?
>>
>> No, I'm saying your statement about "not fair enough that no one can
>> unblock
>> me for 48 hours" is crap****.
>>
>> They do their TD's and reconnections, generally, in business hours. If
>> you
>> get cut off at 4 pm Friday, then it sounds OK to me that you wait until
>> Monday business hours for reconnection.
>
> Well you clearly have a different idea of customer service than most...

I've had a mobile for 11 years (post paid)

Scum bucket customers who cant pay their bill on time, can fill out an
application, in triplicate, at the post office, for telstra to reconnect
their phone, for all I care.

>> Scum bucket customers who cant pay their bill on time, can fill out an
>> application, in triplicate, at the post office, for telstra to reconnect
>> their phone, for all I care.
>
> No wonder Telstra pisses off so many of their once loyal customers then.

You aint loyal if you dont pay your bill on time.

End of story.

Michael said...

>> No wonder Telstra pisses off so many of their once loyal customers
>> then.
>
> You aint loyal if you dont pay your bill on time.

And I hate the term "loyal customer". It implies some sort of
master/servant relationship. With most businesses this isn't the case -
unless you consider that any "loyalty" should be from the business side
of the relationship. But with Telstra, for the most part it tends to be
the "master" in the customer relationship sense when you have no real
choice in providers.

"Josh B" <[email protected]> wrote in message
news:[email protected]...
> On Sat, 03 Mar 2007 23:56:51 GMT, Michael (or one of their many
> personalities) said......
>
>
>> >> Scum bucket customers who cant pay their bill on time, can fill out an
>> >> application, in triplicate, at the post office, for telstra to
>> >> reconnect
>> >> their phone, for all I care.
>> >
>> > No wonder Telstra pisses off so many of their once loyal customers
>> > then.
>>
>> You aint loyal if you dont pay your bill on time.
>>
>> End of story.
>
> Underpaying twice in ten years is showing disloyalty on my part?

You have NO right to complain about reconnection times.

You complain that you might have to wait 2 DAYS to be reconnected, yet you
were disconnected because your payment was at least 14 DAYS late?

I've got an idea - your reconnection period should be the same as how long
you were late paying

"Josh B" <[email protected]> wrote in message
news:[email protected]...
> On Sun, 18 Mar 2007 01:12:07 GMT, Michael J (or one of their many
> personalities) said......
>
>
>> >> >> Scum bucket customers who cant pay their bill on time, can fill out
>> >> >> an
>> >> >> application, in triplicate, at the post office, for telstra to
>> >> >> reconnect
>> >> >> their phone, for all I care.
>> >> >
>> >> > No wonder Telstra pisses off so many of their once loyal customers
>> >> > then.
>> >>
>> >> You aint loyal if you dont pay your bill on time.
>> >>
>> >> End of story.
>> >
>> > Underpaying twice in ten years is showing disloyalty on my part?
>>
>> You have NO right to complain about reconnection times.
>>
>> You complain that you might have to wait 2 DAYS to be reconnected, yet
>> you
>> were disconnected because your payment was at least 14 DAYS late?
>>
>> I've got an idea - your reconnection period should be the same as how
>> long
>> you were late paying
>
> You really have no clue, do you?

more of a clue than you, clearly

> I'm taking a guess that you're not involved in either billing or customer
> service, but like to impose your opinion of both on others?

Not involved in customer facing areas for many years.

I stand by my point - Telstra was forced to cut you off because you didnt
pay for something that you received.

Then, you think that they should be oncall to reconnect you on weekends?

You are just one customer - one useless customer who didnt pay his bill

Get over your overexaggerated sense of self importance.

If it was not important enough for you to pay, then you can wait until
business hours

>> > I'm taking a guess that you're not involved in either billing or
>> > customer
>> > service, but like to impose your opinion of both on others?
>>
>> Not involved in customer facing areas for many years.
>
> Did you get "retrained" due to your apparent poor attitude to customers?

Nope. Some customers are scum, or stupid, or wankers. Simple as that

>> I stand by my point - Telstra was forced to cut you off because you didnt
>> pay for something that you received.
>
> It was Optus, you goose.

True!

>> Then, you think that they should be oncall to reconnect you on weekends?
>
> Yes, I do.

Stuff that.

>> You are just one customer - one useless customer who didnt pay his bill
>
>> Get over your overexaggerated sense of self importance.
>
> I do not have an exaggerated sense of self importance.

Yes, you do.

>> If it was not important enough for you to pay, then you can wait until
>> business hours
>
> I underpaid one bill in 10 years, I apologised, and I expect a multi-
> national company to be able to perform a basic service 7 days a week. I
> fail to see where I am being unreasonable.

To be disconnected, your bill was AT LEAST 30 days late.

So you made THEM wait for 30 days.
And they make YOU wait 2 days.

Sounds fair to me.