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  1. #31
    Simon Templar
    Guest

    Re: Telstra OneNumber going... going..

    On Tue, 20 Mar 2007 09:17:06 GMT, "Michael J" <[email protected]>
    wrote:

    >You dont have to spend any more money than you do now, in fact, you can
    >spend less


    CRAP, how can a business spend less when they can't dynamically route
    the one number to different phones at different times?

    They have to DIVERT and that costs $$$.


    --
    The views I present are that of my own and NOT of any organisation I
    may belong to.

    73 de Simon, VK3XEM.
    <http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452>



    See More: Telstra OneNumber going... going..




  2. #32
    Michael J
    Guest

    Re: Telstra OneNumber going... going..


    "Simon Templar" <[email protected]> wrote in message
    news:[email protected]...
    > On Tue, 20 Mar 2007 09:17:06 GMT, "Michael J" <[email protected]>
    > wrote:
    >
    >>You dont have to spend any more money than you do now, in fact, you can
    >>spend less

    >
    > CRAP, how can a business spend less when they can't dynamically route
    > the one number to different phones at different times?


    Currently you pay $x for TON and your call is directed to your mobile or
    landline or whatever.

    After the change, you pay $x, and customers STILL have the ability to call
    you on whatever number they want.

    With mobiles anyway, people SMS and callers call them back directly on the
    mobile. Thats one reason why TON was so useless

    > They have to DIVERT and that costs $$$.


    No one is forcing you to divert. And the volume of diverted calls could cost
    less than $x a month anyway





  3. #33
    solmanic
    Guest

    Re: Telstra OneNumber going... going..


    Hello all - I am new to this forum but have been an 0500 customer since
    its inception.

    I have a few general questions for those in the know and some
    observations regarding the cancellation of the 0500 service...

    1. Does anybody have any idea how many actual users there are of this
    service (someone earlier posted 30,000). If Telstra takes into account
    the fact that ALL users of the 0500 service have been required to
    maintain at least one Telstra landline, and my case I have opted to
    keep my entire phone service and mobiles with them, what if ALL 0500
    customers abandoned Telstra completely??? Without the 0500 service I
    have no reason to stay with them at all. If 30,000 customers are paying
    $29 per month for a landline rental plus $5 for their 0500 number the
    annual revenue is over $12M. If those customers have more services with
    Telstra then lost revenue could exceed $50M!!! Maybe THAT is a number
    worth their consideration.

    2. Is there anything in our telecommunications legislation regarding
    provision of service which might require Telstra to continue the
    service or offer a real alternative?

    3. When the Onenumber service was launched it was marketed as Onenumber
    for life. Does this also require Telstra to offer some way of
    transitioning the 0500 phone numbers to a new system?

    4. We have built our entire business model around the 0500 system -
    mobile offices and staff with an easy, user friendly way for clients to
    contact us anywhere. Not to mention the fact that we use a relatively
    small amount of stationery and that which we have already printed with
    our 0500 numbers will last us a couple of years at least. There are
    often stories of businesses seeking compensation from Telstra for
    stuff-ups with 1300 numbers (usually clumsy allocation of numbers
    resulting in hundreds of unwanted calls). Surely there is a good
    argument for substantial compensation to be awarded to businesses which
    will be severely affected by the cancellation of the 0500 service
    (regardless of the 12 month advance warning). Again, 30,000 people are
    hard to ignore.

    I am keen to hear others' views on these topics and whether there is
    any likeliness of an action group forming to petition Telstra to come
    up with an real alternative or continue the system.


    --
    solmanic



  4. #34
    solmanic
    Guest

    Re: Telstra OneNumber going... going..


    After querying Telstra directly they claim that there are only about 500
    active 0500 services. They seemed a bit vague so I would still be
    interested if anybody has more detailed knowledge.


    --
    solmanic



  5. #35
    solmanic
    Guest

    Re: Telstra OneNumber going... going..


    I have now spoken with another person in Telstra who says there are 2700
    numbers still allocated (but not all those are being actively used). I
    have also been informed that it has not been a requirement to maintain
    ANY other Telstra services to keep your 0500 number for "some time" so
    there are many people who are just renting the numbers alone.

    Consequently I have lodged a formal complaint on the following grounds
    and I would urge all concerned to do the same:

    1. There is no alternative service currently on offer that is an
    adequate substitute for the 0500 service.

    2. 0500 numbers were marketed as "one number for life" and despite
    legislation which enables Telstra to discontinue a service with 14
    months advance notice, this is contrary to the original offer made by
    Telstra.

    3. People keep business cards and stationery from professionals for an
    indefinite period so no transition period is long enough to ensure that
    my business does not lose revenue as a result of losing our 0500
    numbers.

    Whilst it has been explained to me that there are "technical reasons"
    why the 0500 service is doomed and I don't expect anything can be done
    about it, I do hope Telstra fully recognises the disadvantage we are at
    and offers suitable conpensation. Item 2 alone is grounds for legal
    action.


    --
    solmanic



  6. #36
    Paul Day
    Guest

    Re: Telstra OneNumber going... going..

    On Tue, 3 Apr 2007 13:38:48 +1000 solmanic may have written:
    > 3. People keep business cards and stationery from professionals for an
    > indefinite period so no transition period is long enough to ensure that
    > my business does not lose revenue as a result of losing our 0500
    > numbers.


    Plenty more than just business cards.

    One example: I see quite a few "injured wildlife" road signs with a
    volunteer's 0500 number on it in rural areas. Who's going to pay for all
    those road signs to be replaced? I assume 0500 numbers were chosen for
    the reason that they were advertised as "one number for life". Your
    average council/shire isn't going to make a habit of swapping out
    road-signs as a community service for some furry animals. That leaves it
    to some volunteer group begging around for money to pay for it...

    PD

    --
    Paul Day
    Web: http://www.enigma.id.au/



  7. #37
    solmanic
    Guest

    Re: Telstra OneNumber going... going..


    Speaking with the guy in Telstra I raised the "one number for life"
    marketing issue and was told that it meant "for the life of the 0500
    service". He also tried to tell me that the 0500 service was only ever
    offered as a trial. It amazes me that they can even try these BS lines
    on!


    --
    solmanic



  8. #38
    Rod Speed
    Guest

    Re: Telstra OneNumber going... going..

    solmanic <[email protected]> wrote

    > Hello all - I am new to this forum


    It isnt a forum, its a newsgroup.

    > but have been an 0500 customer since its inception.


    > I have a few general questions for those in the know and some
    > observations regarding the cancellation of the 0500 service...


    > 1. Does anybody have any idea how many actual users
    > there are of this service (someone earlier posted 30,000).


    Just a number plucked out of his arse.

    > If Telstra takes into account the fact that ALL users of the 0500 service
    > have been required to maintain at least one Telstra landline, and my case
    > I have opted to keep my entire phone service and mobiles with them,
    > what if ALL 0500 customers abandoned Telstra completely???


    Taint gunna happen.

    > Without the 0500 service I have no reason to stay with them at all.


    They still get the wholesale charge which isnt that
    much different even if you go to some other reseller.

    > If 30,000 customers are paying $29 per month for a landline rental
    > plus $5 for their 0500 number the annual revenue is over $12M.


    Thats a stupid number plucked out of your arse.

    > If those customers have more services with
    > Telstra then lost revenue could exceed $50M!!!


    Another stupid number plucked out of your arse.

    > Maybe THAT is a number worth their consideration.


    It obviously isnt or they wouldnt be pulling the plug on those numbers.

    > 2. Is there anything in our telecommunications legislation
    > regarding provision of service which might require Telstra
    > to continue the service or offer a real alternative?


    Nope.

    > 3. When the Onenumber service was launched
    > it was marketed as Onenumber for life.


    No it wasnt in that sense.

    > Does this also require Telstra to offer some way of
    > transitioning the 0500 phone numbers to a new system?


    Nope.

    > 4. We have built our entire business model around the 0500 system -
    > mobile offices and staff with an easy, user friendly way for clients
    > to contact us anywhere. Not to mention the fact that we use a
    > relatively small amount of stationery and that which we have already
    > printed with our 0500 numbers will last us a couple of years at least.


    More fool you.

    > There are often stories of businesses seeking compensation
    > from Telstra for stuff-ups with 1300 numbers (usually clumsy
    > allocation of numbers resulting in hundreds of unwanted calls).


    This isnt a stuffup, its a deliberate policy choice.

    > Surely there is a good argument for substantial compensation
    > to be awarded to businesses which will be severely affected
    > by the cancellation of the 0500 service


    You clearly dont qualify, its just a trivial amount of stationary invovled.

    > (regardless of the 12 month advance warning).


    Plenty of time for even you to get your act into gear on the stationary.

    > Again, 30,000 people are hard to ignore.


    Thats a stupid number plucked out of your arse.

    > I am keen to hear others' views on these topics


    That you get to like it or lump it.

    > and whether there is any likeliness of an action group forming to petition
    > Telstra to come up with an real alternative or continue the system.


    Taint gunna happen and telstra will ignore it even if it does.





  9. #39
    Rod Speed
    Guest

    Re: Telstra OneNumber going... going..

    solmanic <[email protected]> wrote

    > I have now spoken with another person in Telstra who says there are
    > 2700 numbers still allocated (but not all those are being actively used).


    So its no surprise that they have binned the system.

    > I have also been informed that it has not been a requirement to maintain
    > ANY other Telstra services to keep your 0500 number for "some time"
    > so there are many people who are just renting the numbers alone.


    Presumably plenty have just forgotten about it given its so cheap.

    > Consequently I have lodged a formal complaint


    Do the decent thing and set fire to yourself in 'protest'

    That might get some action if you arrange for the TV crews to film it.

    Burgess will likely show up and pour kero on the flames.

    > on the following grounds and I would urge all concerned to do the same:


    I urge you to go and **** yourself, just before you set fire to yourself.

    > 1. There is no alternative service currently on offer
    > that is an adequate substitute for the 0500 service.


    Like that or lump it.

    > 2. 0500 numbers were marketed as "one number for life"


    Pig ignorant lie.

    > and despite legislation which enables Telstra to discontinue a service with 14
    > months advance notice, this is contrary to the original offer made by Telstra.


    Pig ignorant lie.

    > 3. People keep business cards and stationery from professionals for an
    > indefinite period so no transition period is long enough to ensure that my
    > business does not lose revenue as a result of losing our 0500 numbers.


    You should have had enough of a clue to have the landline number on the card too.

    > Whilst it has been explained to me that there are "technical reasons" why the 0500
    > service is doomed and I don't expect anything can be done about it, I do hope
    > Telstra fully recognises the disadvantage we are at and offers suitable conpensation.


    Taint gunna happen.

    > Item 2 alone is grounds for legal action.


    Only in your pathetic little drug crazed pig ignorant fantasyland.





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