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  1. #1
    Simon Templar
    Guest
    Yesterday I took a friend's mobile to the Nokia Care Centre in
    Elizabeth St, Melbourne. The last time I had to take a phone there it
    was a 4 hour turn around, this time it has gone back to a 5 to 7 day
    turn around.

    WTF is going on? This is pathetic!

    It appears Nokia have outsourced the Care Centre to a contractor, the
    last time they did this I remember similar ****ful turn around times.
    But when they ran the store they could do the 4 hour repairs so why
    can't the lazy bastards do it?


    --
    The views I present are that of my own and NOT of any organisation I
    may belong to.

    73 de Simon, VK3XEM.




    See More: Nokia Care Centre gone to **** again




  2. #2
    Michael J
    Guest

    Re: Nokia Care Centre gone to **** again

    Depends on the model of the phone, the problem reported, the spares in stock
    and many other factors

    5-7 days is fine

    "Simon Templar" <[email protected]> wrote in message
    news:[email protected]
    > Yesterday I took a friend's mobile to the Nokia Care Centre in
    > Elizabeth St, Melbourne. The last time I had to take a phone there it
    > was a 4 hour turn around, this time it has gone back to a 5 to 7 day
    > turn around.
    >
    > WTF is going on? This is pathetic!
    >
    > It appears Nokia have outsourced the Care Centre to a contractor, the
    > last time they did this I remember similar ****ful turn around times.
    > But when they ran the store they could do the 4 hour repairs so why
    > can't the lazy bastards do it?
    >
    >
    > --
    > The views I present are that of my own and NOT of any organisation I
    > may belong to.
    >
    > 73 de Simon, VK3XEM.
    >






  3. #3
    Simon Templar
    Guest

    Re: Nokia Care Centre gone to **** again

    On May 16, 7:21 am, "Michael J" <[email protected]> wrote:
    > Depends on the model of the phone, the problem reported, the spares in stock
    > and many other factors
    >
    > 5-7 days is fine


    It is a Nokia N73, with the usual audio problems. I bet all the do is
    flash the latest firmware after the 5 to 7 days, which I have already
    done to the phone in about 15 minutes and give it back and say it is
    fixed.


    --
    The views I present are that of my own and NOT of any organisation I
    may belong to.

    73 de Simon, VK3XEM.





  4. #4
    Two Bob
    Guest

    Re: Nokia Care Centre gone to **** again

    > Yesterday I took a friend's mobile to the Nokia Care Centre in
    > Elizabeth St, Melbourne. The last time I had to take a phone there it
    > was a 4 hour turn around, this time it has gone back to a 5 to 7 day
    > turn around.
    >
    > WTF is going on? This is pathetic!


    Did you stop to think that they might have an unusually large workload at
    the moment? You want to try Roadhound, last time I used them for repairs it
    was 5 week turnaround.


    >
    > It appears Nokia have outsourced the Care Centre to a contractor, the
    > last time they did this I remember similar ****ful turn around times.
    > But when they ran the store they could do the 4 hour repairs so why
    > can't the lazy bastards do it?
    >
    >
    > --
    > The views I present are that of my own and NOT of any organisation I
    > may belong to.
    >
    > 73 de Simon, VK3XEM.
    >






  5. #5
    John Boxall
    Guest

    Re: Nokia Care Centre gone to **** again

    Simon Templar wrote:
    > Yesterday I took a friend's mobile to the Nokia Care Centre in
    > Elizabeth St, Melbourne. The last time I had to take a phone there it
    > was a 4 hour turn around, this time it has gone back to a 5 to 7 day
    > turn around.
    >
    > WTF is going on? This is pathetic!
    >
    > It appears Nokia have outsourced the Care Centre to a contractor, the
    > last time they did this I remember similar ****ful turn around times.
    > But when they ran the store they could do the 4 hour repairs so why
    > can't the lazy bastards do it?


    We have the same issue in Brisbane, took three weeks to replace the
    speaker in a 6070 (they had to send it to Sydney). Yet in 2002 I took in
    a broken 7650 - they fixed the backlight and upgraded the software the
    same day.



  6. #6

    Re: Nokia Care Centre gone to **** again

    Post it to thier Perth/Morley branch via expess post, even with post transit
    times it should shave a few days off, thier shelves were empty when I was
    there.


    "John Boxall" <[email protected]> wrote in message
    news:[email protected]
    : Simon Templar wrote:
    : > Yesterday I took a friend's mobile to the Nokia Care Centre in
    : > Elizabeth St, Melbourne. The last time I had to take a phone there it
    : > was a 4 hour turn around, this time it has gone back to a 5 to 7 day
    : > turn around.
    : >
    : > WTF is going on? This is pathetic!
    : >
    : > It appears Nokia have outsourced the Care Centre to a contractor, the
    : > last time they did this I remember similar ****ful turn around times.
    : > But when they ran the store they could do the 4 hour repairs so why
    : > can't the lazy bastards do it?
    :
    : We have the same issue in Brisbane, took three weeks to replace the
    : speaker in a 6070 (they had to send it to Sydney). Yet in 2002 I took in
    : a broken 7650 - they fixed the backlight and upgraded the software the
    : same day.





  7. #7
    Peelah Ben Arhna
    Guest

    Re: Nokia Care Centre gone to **** again

    Simon said....

    > Yesterday I took a friend's mobile to the Nokia Care Centre in
    > Elizabeth St, Melbourne. The last time I had to take a phone there it
    > was a 4 hour turn around, this time it has gone back to a 5 to 7 day
    > turn around.


    Nearly 3 years ago I sent off a Nokia 6385 for repair (warranty). It
    came back to the dealer where I bought it from (they sent it away)
    nearly 10 days later and with the "it was water damaged. Non warranty
    and also uneconomical to repair".

    5 to 7 days sounds like an improvement.





  8. #8
    Simon Templar
    Guest

    Re: Nokia Care Centre gone to **** again

    Peelah Ben Arhna wrote:
    > Nearly 3 years ago I sent off a Nokia 6385 for repair (warranty). It
    > came back to the dealer where I bought it from (they sent it away)
    > nearly 10 days later and with the "it was water damaged. Non warranty
    > and also uneconomical to repair".


    Water damage, you wasted your time even taking it anywhere.

    The only hope you have with water ingress is to remove the battery
    immediately and disassemble the device yourself ASAP (not just the
    housing) and dry it with a hair dryer or similar on low heat. Do not
    over heat the boards. Then if you are really lucky there will be no
    water damage.

    But economically in the commercial sense it is not worth repairing and
    pretty much impossible by the time the phone is shipped to a Nokia Care
    Centre anyway.




    --
    The views I present are that of my own and NOT of any organisation I may
    belong to.

    73 de Simon, VK3XEM.
    <http://web.acma.gov.au/pls/radcom/client_search.client_lookup?pCLIENT_NO=157452>



  9. #9
    Peelah Ben Arhna
    Guest

    Re: Nokia Care Centre gone to **** again

    Simon said....

    > Water damage, you wasted your time even taking it anywhere.


    I didn't know that it was water damaged. It just stopped working. And
    because it was water damaged Nokia wouldn't repair it under warranty.





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